D R HORTON INC Reviews (239)
Review: Prior to purchasing the residence, the sale rep and construction & warranty services accompanied with myself perform a walk through. The purpose of the walk through was to assess the residence and point out items that require repairs and/or replace. Those items were noted by the construction & warranty services rep. Most of the items were Partial completed by the subcontractor, due to additional instruction were needed to be done by the homeowner (myself). These specific instructions were not communicated to me by the construction & warranty service rep. I contacted the construction & warranty rep of the partial repairs. The construction & warranty services rep indicated that he would reach out to the vendors and have them schedule for a second round of repair to complete the job. A week past by and did not here from construction & warranty service rep. I took the action of contacting the Dr. Horton main office in Fairfax and they informed me that present construction & warranty service is no longer with the company and that the pending actions are going to be transfer to ** as well as contact ** moving forward for future needs. I contacted ** and brief him on pending action for my residence [redacted]). Since day one that the construction & warranty services rep [redacted] took over the communication and professionalism very poor for a first time experience with Dr. Horton INC. Voice mail message were left since contraction & warranty services is nonresponsive about pending action items as well as 60 day warranty end period is fast approaching. Two week later the contraction & warranty services rep [redacted] contracted me and indicated that they have had a high workload and is aware of [redacted]” warranty expiration. Construction & warranty services rep [redacted] indicated that Dr. Horton will still honor the pending items. In the midst of our conversation I also made him [redacted]) aware that the vendor that came to re-caulk the bathroom had caulk over the existing seal that contained mold/mildew buildup. No comment was said in regard to the subject matter from construction & warranty services rep [redacted] all he emphasize was that Dr. Horton will do the best to get repair done in an opportune time. Two years for past by attempting to simply get my residence repair complete and have spoken with Dr. Horton rep but have been reluctance to assist. As an American Builder it has been a disappointment on the lack of quality and services Dr. Horton has provided.Desired Settlement: Dr. Horton should adhere/fulfill to its quality message and deliver to terms/condition, verbal agreements and more.
Review: D.R Horton does not have a warranty for their lawn or plants after the closing date. All of the palm trees in my house (total of 3) are dead because the landscaping company that D.R. Horton used did not plant them properly. The palm trees take about six months or more to bloom, once I noticed that my palm trees were not going to bloom I contacted D.R. Horton and they refused to help me. They gave me the number of the landscaping company that they used and they never returned my phone call. I understand that we are responsible of our lawn and plants after closing but the plants (trees) they initially gave me were planted incorrectly. The rest of my plants are fine because I take care of them. Each palm tree is about 750 dollars. This is a substantial amount of money and D.R. Horton should be responsible for replacing them. Every land escaping company in Florida provide a 1 year warranty on palm tree just in case the palm is bad or is planted wrong. I am not the only one complaining about this. My next door neighbor has to replace all of his palm trees as well, and we know 2 other families that will have to replace theirs as well. I have followed all protocols but they have denied to help and I feel that their treatment is wrong and unethical. They need to make their landscaping company responsible for planting the palm trees incorrectly or they should cover the fees for me to replace them and have the old ones removed. It is very sad that hard working people save up and try their best but companies such as this one do not take responsibility for their bad services. Palm trees should be replaced after a year if they have not bloomed because this is how long it usually takes them to bloom after they are planted.Desired Settlement: I want D.R. Horton to take responsibility for the landscaping work they provided to everyone in this neighborhood that has complained about them. If more than one person is reporting the same problem, it was their responsibility to find a reliable landscaping company. I want my palm trees replaced as soon as possible. Not everyone can come up with more than 2000 dollars just because the builder they trusted did not follow up with the service they promised.
Review: To whom it may concern;
Review: We have had extensive issues with our electricity in our home since day one. We called Southern Power whom we where told to call back in Sept 2013. The issues still remained unfixed. I contacted DR HORTON and spoke to [redacted] in the warranty dept and called Southern Power out again last month.. They stated their were numerous issues they found and very dangerous. The technician present stated the last people that came out obviously didn't do their job in fixing the issues we had and one of the techs was the owners son of Southern Power and he stated that this particular guy never knew what he was doing. So the electricians fixed over a dozen issues including faulty wiring and guaranteed it was fixed and if not I could call them back. Well the issue wasn't fixed and I called a few days later and on the day of the appointment they called then never showed. My boyfriend [redacted] has reached out to [redacted] at DR HORTON and I even reached via Facebook and we have been completely ignored. This issue is serious and a fire hazard. We have a baby in the home and it isn't safe for her or us to live in. This has been an ongoing issue since we moved in. If this issue is not resolved in a timely manner we will proceed with legal action and bill DR HORTON for all repairs and out of pocket expenses. The electricity in our half our home constantly goes out. If it is raining, it is guaranteed we will be in the dark. This is a very serious issue. I want a phone call from Corporate. I can be reached at [redacted] or [redacted] can be reached at 7[redacted]Desired Settlement: If this isn't repaired we will retain a lawyer and DR HORTON will be responsible for all charges.
Review: Roof leaking, inproper pitch and valley in the structure of the roof. My roof has been leaking since my 1st walk through of the house, I have been promised that the roof has been fixed and all damaged repaired. the 1st 3 times workers got on the hot roof and placed tar all over the roof, pulled the insallation back in the attic and never replaced it, walls were painted over and drywall never replaced. Who ever layed the shingled on the roof clearly were not professionals, caps are all cracked most roofing companies don't even use shingles as caps anymore, shingles stretched and cracked, broken shingles, found roofing nails melted into shingles. Instead of hiring a actual roofing company to to the job right they had [redacted] the handy man come and try to fix the issue, well [redacted] left the roof unfinished wich just caused more damaged when it rained today and the roof was left unfinished. My wife just started a new job and already has to take days off so they can fix the damage, I want compensation for every day she takes off, and if she gets fired for missing to many days because of this issue, they will have bigger problems than a leaking roof. The have a company that only works 0800-3pm to check for mold, my wife has to take off another day for that, shes not getting paid, we need this income for the mortgage. This house is only two months old, we shouldn't have to deal with this big of and issue on a new house.Desired Settlement: I want my entire roof done by a professional roofing company and framing done by a professional, all damaged areas replaced, plaster trim paint, insulation, my wife should be compensated for every day she has to take off from work. I have had 5 warranty submissions for the same problem.
Review: We are in the process of purchasing a home at the [redacted] MD. First, our home is delivered months after the initial contract stated and they have not provided any type of compensation for the loss of the months that we have incurred, in which the home was to be delivered the first part of April. The other issues/concerns the specs of the home. The master bath is not as the model nor the specs sheet state the actual size of the bathroom should be about 12"0"x11"0" and its not nearly that size, next the rec rm window is directly under the sliding glass door leading from the kitchen with no where to put steps or a small deck to utilize either exiting the kitchen or getting light through the only window in the rec rm, also we upgraded to a gourmet kitchen and are not getting the island that was advertised and stated when the contract was signed nor the cabinet door with the glass casing. We were told that those were no longer available to us in which we should have per the signing of our contract. We were also not provided in our contract with the $1500 towards options for military per D R Hortons advertisement.Desired Settlement: We would like the window in the rec rm moved so that it is not being blocked by trying to exit from the kitchen. Corrections to the master bath size and contract confirmation on that being corrected if possible and if not, provided the actual size and specs to compare to the model. Provided the glass cabinet and island in the kitchen that we were advised and what was advertised at the signing of the contract. We would also like to request some type of incentive for the delay of our home and the financial strain and hardship it has caused us. Please provide the $1500 for military families towards our options.
Review: On Feb 28th 2014 I closed on my house. Dr. Horton Title did not disclose that I would be paying on my land for 2014 they lied.
Review: we purchased this home in 2004 at the time of purchase we did not realize that we did not have patio cover at back door. I went to the trailer when it was located on the corner of village grove dr. and orchard spring dr. I ask the contractor to view the blueprint to see in an oversight had occurred because all similar model had covers. They told me at the time they would send someone to investigate the issue. they moved from that location and send a rep who gave the same answer. Then come the rain leaking at door threshold soiling carpet and kitchen floor . on several occasion we have contacted the builder seeking a solution. The builder continued to say one thing and do nothing. One rep come out and I showed him how water was ruining the baseboard and carpet he talked about warranty , I told him this complaint has been on going since we moved in.Desired Settlement: to be make whole for ruined carpet , kitchen floor, back door, and mold that setting drywall. My 10 month old and 5 year old grandchildren had to have breathing treatment recently due to this airborne mold
Review: We purchased our home in [redacted] in June 2013. At the 11 month warranty walk through in May 2014, we pointed out to the DR Horton employee ([redacted]) a large crack in the concrete of our front porch. Mr. [redacted] said at the time, and he has said numerous times since, that he will have a concrete contractor evaluate it and have it repaired. It has now been over three months and we have not heard anything regarding the cause of the problem or a repair.Desired Settlement: I want the crack in the concrete of our front porch to be repaired (not patched).
Review: My address: [redacted] – Blinds do not close properly. ? Sighted in 1st walkthrough of March 31
Review: My wife and I agreed to purchase a DRHorton home that was approximately 80% complete on construction. One of the color selection options we were given by the Sales Agent was the vinyl soffit and fascia trim which we selected as white. A few days later, we received an email from the Sales Agent which contained a forwarded picture from the construction superintendent asking us if we still wanted white for the soffit and fascia since the windows were a beige color. We replied yes we did. In just a very short time, we received communication that having soffit and fascia and windows different colors was 'against DRHorton policy.' Our assumption is that the construction superintendent had initiated installation without knowledge of our interest and therefore lied in order to avoid removing what had been installed and starting over.
I am in Midland Texas and the workmanship in the Adobe Meadows subdivision is sub-par at best. Starting from the foundation to the brickwork and interior I found multiple issues with the work. We found a crack in the foundation we were told would be closed up by the cable tension being adjusted (already had been removed). The brick work looks like a 5 year old was doing the work (concrete all over the brick, crooked lines). There were holes left in the brick where the A/C and other lines entered the house leaving the interior of the house exposed to the outside.The excuse was that all the brick crews quit and I had to wait till they had a crew available. They had to cut into my bedroom wall twice to repair the tub and a clogged drain in the guest tub (clogged with grout from the tile walls). I am currently waiting on repairs to my back patio where the crews chipped the concrete and left scrapes and holes form scaffolding. The crew who came out first literally wiped some type of concrete on the areas and never smoothed it leaving ridges and mounds where it dripped on the patio. The next crew just finished yesterday and although they did better it still looks like someone with little experience did the work. I was told by the builder "well it's OK but not good". When I pay this much money for something "Good" is the minimum I expect. This whole subdivision has had nothing but problems and very little in response to the issues. They seem more intent on selling and continuing new builds then fixing the issue of the already purchased.
Review: I have purchased a brand new D.R.Horton constructed home in [redacted] and moved into it in March 2013. The light post infront of my property has not been working for the past 8 months and I've approached the City first, then the PG&E, then the HOA and finally after everyone said that builder is still responsible to fix it, I finally went to the builder asking to take action. The builder has not handed over the maintenance to the city and even the person who I contacted to get the work done has also agreed to it. And he said he had opened a case to have the light post fixed asap. After a month has passed, I contacted him again, this time out of frustration I mentioned to him that I need to open a formal complaint if this is not getting fixed. There is no response. So decided to open a complaint with Revdex.com to see if that could help solve this issue.
Review: Dear sir or madam who concern this matter
Review: ONE WEEK PRIOR TO MY HOUSE CLOSING. THE HOUSE WAS BROKEN IN TO AND THE REFRIGERATOR AND THEY TRIED TO STEAL IT. THEY PULLED IT AND BROKE THE HOSE AND FLOOD THE HOUSE. ALMOST CAUSED ME TO LOOSE MY LOCK AND END UP HAVING TO PAY EXTRA DAYS IN RENT. WHEN MANAGEMENT WAS ASKED IF I WOULD RECEIVE AN INCENTIVE FOR THE INCONVENIENCE THAT WAS CAUSE WE WERE TOLD NO BECAUSE THEY REPLACED EVERYTHING. EVEN IF THIS WAS NOT MY HOUSE THEY STILL WOULD OF HAD TO REPLACE EVERYTHING. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. THIS IS MY 2ND NEW BUILD AND THIS COMPANY IS HORRIBLE. THEIR CONTRACTORS ARE HORRIBLE. THIS WAS COMPLETELY OUT MY CONTROL IF THEY WOULD OF HAVE SECURITY WATCHING THE DEVELOPMENT OR MAKE SURE THE TRADES LOCKED THE HOUSES UP AFTER THEY DONE THIS WOULD OF NEVER HAPPEN.Desired Settlement: I WANT A GIFT CARD TO HOME DEPOT FOR $1000 OR CHECK CUT TO ME FOR $1000.
Review: I just had a home built in Barton Ridge neighborhood located in Atascocita,Tx. There are two homebuilders Westin (my home builder) and DR Horton. My sidewalk and driveway were put down prior to my neighbors (DR Horton home). The DR Horton home had to be raised about a foot due to drainage issues and when they layed the sidewalk down there is a 12 inch drop off. Not only does it look horrendous, but my two year old son falls on it constantly. I went into the DR Horton model home in July and spoke with Stan, who took my name and number and said he would be in contact with me.....never heard from him. I called him a month later and again was told that he would have the side walk adjusted and that he would contact me....still have not heard back from him.The Model home has since been sold and DR Horton represntatives have left the neighborhood without fixing this issue. This shows that as a Builder DR Horton does not have good customer service and does not build quality homes, since they can not even have a sidewalk alligned. I will be filing a complaint with the American Disability Association, as well since the sidewalk does not allow for a handicapped person to cross it.Desired Settlement: To have the sidewalk alligned. A sidewalk is put into place so people can cross it.
Review: We purchased a home from DR Horton in August of 2013 with a 10 year warranty. We had a cracked pipe installed in our home that had to be replaced and it was taken care of by the warranty in place. However, once this was done,, our yard was left in shambles and our sprinkler system was damaged by the workers that replaced the pipe. We have called and e-mailed numerous times to have the problem solved, and yet for some reason they insist that we take a day off work to meet them when it was their mistreatment of our property that caused the damage. We have also called about our fence that was damaged by construction workers next door to us while the house was being built. This they said they would fix and have not. This week we tried contacting them again, and a Steven P. Hambrick responded that their hours are Monday thru Friday from 9 to 5. I told him that it was unethical to have us take a vacation day from work to have them fix something that they damaged and asked for an immediate response, and not once has he answered again. My husband somehow managed to get in touch with him by calling the main line and asking to be transferred, and he said that he would speak with a manager that would handle this for us and get back in touch. Again, we have not heard anything after numerous e-mails and phone calls to them. This is completely unacceptable and I would like my property that was damaged by this company fixed immediately. We have now spent 5 months attempting to get this resolved with no luck.Desired Settlement: I would like my property repaired on DR Horton's time, NOT mine that I have worked very hard to earn. I would also like an apology and something in writing stating that our property will be fixed under our warranty within 3 business days of a request.
Review: I purchased a home from D.R. Horton in February 2006. As soon as we turned on the A/C units that first summer, both units froze and failed to work properly. We contacted the D.R. Horton vendor who installed the units and had a service technician come out to inspect the problems. The technician said the units were installed in the winter time and were only given a partial charge (freon) on install. He proceeded to completely fill both units with Freon and left. I called the vendor again on two other occasions to report that the units were freezing up and were not cooling properly. Techs were sent out both times. One technician told me the reason the units weren't cooling was because the thermostats were flipped (upstairs unit was controlled by downstairs thermostat and vice versa), the second tech told me that the construction crew had pierced the freon lines during construction and had gotten "trash" in the freon lines causing poor cooling. Neither tech did any additional investigating on the units to determine a root case of the failures. The following summer (2007), we had the same problem. I contacted the D.R. Horton vendor yet again and was told my 1 year warranty had expired and they were no longer obligated to service the units under that warranty. Any visits to my home or repairs to the HVAC would be at my expense. I argued with the company stating the problems from the previous year that were obviously not resolved even through a tech had been sent out on 3 different occasions. The company declined to provide service under warranty. I contacted to D.R. Horton to intervene and was told the warranty had expired and that they would send a tech out as a "courtesy". No one ever showed. I decided to contact a vendor of my choice at this point to have the units serviced yet again. This problem has persisted every summer since I purchased the home in 2006. The problem has gotten increasingly more severe with freon having to be replenished in both units up to 3 times a summer. The system is a closed loop system and should never require freon replenishment unless there are leaks in the lines or bad elements in the units. No technician has ever been able to find substantial leaks until this year. I had a company come out and empty the system of freon and pressurize the lines for both units. In doing so, the technician confirmed...there are NO LEAKS in the lines. The problem comes from bad interior and exterior coils in both units. I have spent thousands of dollars since purchasing this home on servicing and charging two A/C units that were obviously bad from the point of installation. I have contacted D.R. Horton and asked for them to get involved. The units are no longer under manufacturer's warranty (5 year warranty) and D.R. Horton refuses to intervene falling back on the 1 year warranty that was provided at the time of purchase. I feel that D.R. Horton sold me a defective HVAC System and their vendor failed to remedy the system after 3 attempts in the first year to do so. I have since used my own service provider from 2007 - 2012 to repair the units that D.R. Horton and their designated vendor sold to me costing me a lot of time, money and discomfort to resolve the issue.Desired Settlement: I have contacted D.R. Horton to have the units replaced (they refused) and would like this to occur immediately. We are currently experiencing the hottest summer of record in Atlanta and I am unable to live in my home while the A/C issues are resolved. I have had a contractor price out replacing the two existing units. The cost is just over $5,000. I have spent half this in service fees and freon costs in the years since purchasing this defective product. I feel D.R. Horton should be responsible for replacing the units that were purchased in good faith when I bought this home from them. I am not asking for reimbursement for expenses incurred due to the faulty equipment. I am asking for a complete replacement of both units in my home along with an inspection that proves the new product is installed properly and in working order. The 3rd party vendor would be of my choosing as I no longer trust the integrity or reliability of D.R. Horton's contracted provider.
Review: I had purchased my home July 10, 2014 and informed them of a drainage issue n my back yard. They keep putting us off as if nothing is wrong. The house is a basement lot and there is literally a river in our back yard whenever it rains. It is literally wearing out the back yard to the point that is is leaving holes. Considering this is a basement lot we worry about flooding later on. The backyard is completely useless as it is wet all the time. It is like we have a pond in our back yard.Desired Settlement: I would like DR Horton to come out and repair this drainage issue.
Review: The home we had built was not structually constructed. It been Less than a year and a half and already we have major cracks on the walls. The whole counter top has disconnected itself off the wall. The window from our kids room has a big gap and looks like it could fall out or in with the wind blowing it. My kids floor is always cold, because it was not properly insulated according the air conditions personal. the paint in my boys room just started peeling off the wall. This house this house was so poorly built that we have had nothing but trouble since we have moved in.Desired Settlement: I just want out this nightmare. I wanted my first dream home, and learned a very valuable lesson. Once the final paperwork is signed, the home builder will never want to answer your calls again. I just want my money back and have my new house built by a reconable home builder.