Dancy's Tires

Received via email: Good afternoon ***, I spoke to Mr [redacted] explained to him that his vehicle requires many repairs but as a goodwill I would refund $back to him He has accepted and case is now closed Thank you, Carol G [redacted] Consumer Relations French Canadian CSR Goodyear Tire & Rubber Co [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2016/05/24) */ We are in receipt of your recent letter to advise us of the customer concern Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly The customers concern is being addressed and handled within storeThe store had attempted to contact the customer several timesAnd left messagesThe store had not received a call back We have spoken to the customer todayHe will follow p with the store managerIn regards to how he wants the rims repairedAs a goodwill the store will take care of the rims and setting this upOnce the customer has contacted them Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were not contacted several times I did finally speak with Steve he is addressing thisNothing has been settled with the rims yet, they are trying to fix themThey have agreed to refund my $I do not want to say this is settled until everything is done Final Business Response / [redacted] (4000, 10, 2016/06/01) */ We are in receipt of your recent letter to advise us the consumers concern Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly The rims have arrived back to the Goodyear store todayThe store manager has contacted the customer and notified himThe customer will be stopping in to pick them upAs a goodwill the store will be refunding the customer $for the tire installation Final Consumer Response / [redacted] (2000, 12, 2016/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) It has no been settled

Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ I obtained a copy of MrJ [redacted] 's online order confirmation and forwarded to our redemption center to process the $rebate he qualified purchasing the Assurance Comfortred Touring model tire on the Goodyear CC

Initial Business Response / [redacted] (1000, 5, 2016/02/16) */ Received from business via email on 2/15/16: Good morning David, MrW [redacted] was advised that there is nothing wrong with his tires at this pointwe also advised him that once the tires reach a tread depth of 4/we would assist him on the mileage he has received on a goodwill basisAlso there is no treadlife warranty on his tires as they are OEM original equipment tiresI copied the warranty language from our Tread Life Warranty "How will Tread Life Limited Warranty charges be calculated? Driving habits, road conditions, driving conditions and vehicle maintenance are all factors that contribute to tire wearIf your tires do not reach the miles/kilometers listed in the Tread Life table and meet with all the terms of the Tread Life warranty (read below), the tires will be replaced as follows: If the tread wears evenly down to the treadwear indicators (worn to 2/32") before delivering the warranted mileage, the tire will be replaced on a prorated basis, if the original invoice is presented showing the vehicle mileage when the tires were originally installed EXAMPLE: If your tire had a tread life limited warranty of 80,mi(130,km) and delivered 56,mi(91,km) prior to wear-out (down the 2/32"), the tire will be replaced for 70% of the advertised selling price of the comparable tire at the time of adjustmentIf the price of the new comparable tire is $130, the cost to you would be $91, plus any additional charges such as mounting, balancing and any other applicable taxes and government-mandated charges The Tread Life Limited Warranty applies only if you are the original purchaser and the tires have been used only on the vehicle on which they were originally installed, according to Goodyear or the vehicle manufacturer's recommendations However, the Tread Life Limited Warranty does not apply to tires: Used in commercial applications including, but not limited to, police, taxi service, national account, government, and contract sales Supplied as original equipment Installed on any vehicle other than the vehicle on which they were originally installed That after leaving the producing factory have had the tread pattern altered in any manner such as, but not limited to, siping, carving, shaving, or having any material applied to the tread surface You must retain your original tire purchase invoice (see the second bullet under Owner's Obligations) for Tread Life Limited Warranty consideration." So at this time we will not be replacing his tires Thank you, Carol G [redacted] Consumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I am very pleased with Goodyears responseI will continue to do business with them

The tire does not have any issues with it, not a warranty conditionWe are assist on a good will basis by replacing the tire free of charge to the customerThe location that we are working with is an independently owned location and have the right to charge the customer for any service they perform, which would be the installation of the tireWe offered to refund the customer the install after the fact with him sending us a copy of the invoiceThis is our offer

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Received from business via email: David, I have contacted Ms Deepa D [redacted] and have settled the matterI will refund her the $76.48, which she has accepted Thanks Carol G [redacted] Consumer Relations French Canadian CSR Goodyear Tire & Rubber Co Innovation Way Akron, OH

I am rejecting this response because: I needed my vehicle for work, for a one day job that your company refused to for days and never contacted me or notified me in anyway, so that I could maybe get a rent car or offered to get me one for not performing the repair work for days and left me stranded without a vehicle while not repairing my vehicleI had no other choice your company refused to repair my vehicle for days until I started writing complaints and then and only then did the work get done and not done very well at all...now my steering wheel makes a noise and has something rolling around in it from the shoddy and half heartily repairs that were begrudgingly done only have several complaints were written to both Good Year Corporate which never responded to me and or contacted me at all to investigate or check on this issue with me the customer and follow up on my complaint or shoddy repair job at allThen Good Year District Manager MrN***, also never contacted me or followed up with my about my issues or complaint or shoddy repair job!! This response again shows the total lack of customer respect and service and failure to ever contact the customer to try and offer some help and follow up on this disaster of store and utter lack responsibility to provide their required service and duty!!! I totally feel that I have not only not been made whole but my vehicle is now haphazardly repaired in frustration and worse now then I brought it in for the heater core repair!! I was not satisfied at all when I left, I was beyond upset, frustration and desperation for the need of my vehicle and the total loss of faith in this Good Year store, and its ineffective employees, managers and technicians that seemed to find it fun and amusing not to work on my vehicle that was there since Tuesday night and only work on other vehicles that came in after me and only had small easy repair jobs to do and not tackling a hour labor intensive job like repairing my heater core!!! Which only got done after days and that was very begrudgingly done in a hurry and with an attitude for how dare I report them and complain about that Good Year and all their failures from a total lack of communication for three days, failure in customer service, failure to do their job, duties and repair my vehicle in a timely manner, to skipping working on my vehicle to repair easier shorter repair jobs that came in after me!!!! I totally feel dejected, disrespected and dishonored both as a Customer and a 50% Disabled Combat Veteran and not whole at all!!!

I am rejecting this response because: After numerous delays, I was finally contacted by their claims departmentI provided the form and receipts that they requested yesterday, and now I am awaiting for their responseI will deem the issue resolved when I receive the total of $which includes tire replacement and expenses that I incurred to fix damage to the car identified by the Toyota dealership

CUSTOMER CALLED CONSUMER RELATIONS AND EXPRESSED HIS CONCERNHIS FILE WAS SENT OVER TO THE PROPERTY DAMAGE CLAIMS TEAMS WHERE A CLAIM HAS BEEN ESTABLISHED AND CUSTOMER HAS BEEN SENT THE CLAIM INFORMATIONTHANKS

(The consumer indicated he/she DID NOT accept the response from the business.) There is no question or denial that fraud was committedIn my case, they got caught and tried to minimize the pain inflicted by stating it was a 'lack of communication'I do not believe I must reiterate how this situation can be clearly classified as fraud I did request a refund for the work that was not performed, as I believe any other honest American would requestI left my vehicle in Goodyears hands for approximately half a dayNot only did I get charged by the person who CLEARLY knew that no service or work had been performed on my vehicle, but I also got reassured that the work was done before I left the business Here is a description of my desired resolution: "I would like them to get the job done, get it done right, refund me what I paid, and compensate me for the time that was lost and that will have to be invested to get done what should have been done to begin with" Although it would be nice, I am not requesting a Ferrari or $100,USD in compensationAll I am requesting is compensation for all this time and future time that I have had to invest and will have to invest to attend to this matterOne of my requests was for a refund, but should I have really had to request that? If Goodyear employees 'acted with honesty', I should have never been charged for the work that was not performed and told something along the lines of 'Sir, we apologize, but we were not able to get to your vehicle today, etc...' and not 'let's charge this guy and get him out of here' which is what occurredClearly, had I not given any attention to my vehicle I would have never known or been told that the job wasn't done and could have potentially driven another 5,miles before the next tire rotationThanks to my memory and keen eyesight along with previous photos of my vehicle prior to leaving my vehicle at Goodyear, they got caught at committing fraud District Manager Jesse G [redacted] offered to compensate me the full price of ball joints and labor for installation if it turned out that they were not 'bad'And one of the two ball joints was not 'bad'Here is an excerpt from one of the emails to (DM) Jesse G about what I was told by Store Manager Nick C: Manager Nick Csuggested I should replace the driver side ball joint, while stating the passenger side is still "tight" Here is an excerpt from (DM) Jesse Gresponse: "He Manager Nick Calso noted that whomever installed the last set of ball joints welded them inBall joints are not meant to be welded in, but to be pressed inDue to being welded in the only correct fix is to replace the complete control arm raising the repair charges greatly" I must have to interject here by saying that the standard model of the ball joints that were and have been installed on my vehicle are manufactured that wayIt is one complete unit, the control arm along with the ball joint, they are welded in and not pressed inIf there is any question as to why they are welded and not pressed in I will be happy to connect Goodyear with the manufacturer of the control arms to get an explanation as to why they design and manufacture their product in that fashion Goodyear employee's ignorance of the parts on my vehicle has nothing to do with the compensation I was told I would be afforded, but that was used as an excuse as to why they would not cover the replacement and labor, and this is where I compromised with (DM) Jesse Gon an offer provided by himself Accepting this 'offer' does not mean I am accepting that I have been compensated for the fraud or for the time invested and wasted on this issueGoodyear caused me pain and I have had to suffer the consequences to further allot time out of my busy schedule to get this service performed and to continue to attend to this matterI do not take this matter lightly and I wonder how many other customers have left their place of business after paying for services that aren't actually performedI venture to say I am not the only case Here was the first business response to this issue: 02/26/WEB Revdex.com RECEIVE BUSINESS RESPONSE : MrG [redacted] has accepted our refund offer of $We closed our complaint file on 2/23/ Clearly, the business is adamant to closing this complaint on their terms and I do not believe I have been ridiculous in my request and consider my requests valid Here is the next business response: On March 31, 2016, the business provided the following information: On 2/26/16, a refund check was requested which MrG [redacted] accepted to satisfy his concernGoodyear considers this matter closed If in fact I 'requested' a refund on 02/26/as mentioned above, why was the company moving forward to closing my complaint on 02/23/2016? Nowhere did I ever state that this offer that was provided by (DM) Jesse Gwould satisfy my concernAnd again one must take notice at the latter sentence of their statementThe business is again moving in way to close this case on THEIR terms I did however state this from the beginning and the opening of this case: "I would like them to get the job done, get it done right, refund me what I paid, and compensate me for the time that was lost and that will have to be invested to get done what should have been done to begin with" I'd like to point out the compensation for timeTime is important, it's valuable and irreplaceable This situation is a good example of corporate misconduct and Goodyear appears to be looking out for their own interest as opposed to the customerWithout the customer Goodyear would be non-existent As aforementioned, I sincerely do not believe that I am being unreal or ridiculous with my requests for what this company has forced me to endureGoodyear is clearly treating me as preyThis matter has caused me emotional damage and continues to do so, it had costed me time and continues to do so

Initial Business Response / [redacted] (1000, 10, 2015/09/16) */ Contact Name and Title: Jennifer Consumer Relatio Contact Phone: [redacted] Our Highland Village Goodyear Auto Service Center refunded Mr [redacted] the State Inspection fee and apologized for their errorBall joints are not part of the state inspection process and they sighted they should not of failed the customer's vehicle, instead, only informed him of the problemThis concern has been addressed by Goodyear upper managementWe're unable to honor Mr [redacted] 's request to replace his ball joints at no charge due to our location not being responsible for the part failure

Our investigation of this matter showed that the tires on this customer's vehicle were the proper ones and did not cause the issues at the center of her complaint Thank you for allowing us to respond

Goodyear Consumer Relations complaint file # [redacted] We apologize for the delay in response / resolution to Ms [redacted] 's concernWe have had a change in management at this location and the new manager, Jeff, will be contacting her today Jennifer C [redacted]

I have reached out to the customer and we are refunding her $for the towing and impound billCustomer was happy with the outcome

Customer contacted us on 12/24/via email, claiming the store damaged scratching his rimsI emailed the store to request the customer’s paperwork on 12/27/I then called the store on 12/28/and spoke with Melissa the store managerShe states the rim damage was minor scratches and they offered to buff it out for him and they say it may have happened during the install but are not sureThe customer had an appointment set up on Tuesday, 12/26/at 9:am, but never showed up for the serviceThen customer showed up at 12:pm without an appointment on 12/27/and they were unable to service him at that time due to being busyMelissa, the store manager, states they are still willing to buff out the scratches for him, he just needs to call and set up an appointmentOn 12/29/2017, I called the customer back and left a voicemailI advised the customer the store is willing to buff out the rims, he just needs to call and schedule and appointment

We are in receipt of your recent letter to advise us the customer concern Our goal at is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly At this time we will be contacting the store to gather documents for reviewWe will contact the customer to notify him we have received the letterAnd will follow up with him also

Initial Business Response / [redacted] (1000, 5, 2016/03/23) */ We have verified the parts replaced on Mr [redacted] 's vehicle were needed for safe operationThe alignment that was performed would not of been able to hold settings without the parts being replacedOur store manager has offered a free oil change and to discuss any repair concern Mr [redacted] has with him and the service managerWe have apologized for missing the air pressure check on the tiresGoodyear considers this matter closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

The customer was issued check# [redacted] on 2/14/in the amount of $as agreed upon to resolve this issue The customer cashed the check on 2/24/and we consider this issue resolved

Thank you for your recent letter to our Corporate Headquarters Customer satisfaction is of primary importance at Goodyear and we would appreciate an opportunity to respond to your concerns We have reviewed the letterAnd are unable to get in touch with the customer at the phone number provided Please have the customer contact Goodyear Customer Service Monday-Friday from 8:30am-5:00pm EST at [redacted] Again, thank you