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Dancy's Tires Reviews (172)

We are in receipt of your recent letter to advise us of the consumer concern Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly We had last spoke to the consumer August 12, And reviewed with him
once we receive the finalized paid invoice for the seat covering replacementWe will as a goodwill refund him up to the $ We have not yet received the finalized paid invoice for the seat covering replacement

Good Afternoon, Paul, The above referenced complaint was sent over to Goodyear on 11/27/17, and we haven’t had a responseYou may be able to locate it in your systemI am going to resend it to you just in case, but would ask that someone take a look at it as soon as possibleThanks for your help!
*** ***, Dispute Resolution Coordinator Revdex.com Centralized Complaint Services *** * *** ***
*** ** *** p: ***

Initial Business Response /* (1000, 5, 2016/02/16) */
Received from business via email on 2/15/16:
Good morning David,
MrW*** was advised that there is nothing wrong with his tires at this pointwe also advised him that once the tires reach a tread depth of 4/we would assist him on
the mileage he has received on a goodwill basisAlso there is no treadlife warranty on his tires as they are OEM original equipment tiresI copied the warranty language from our Tread Life Warranty
"How will Tread Life Limited Warranty charges be calculated?
Driving habits, road conditions, driving conditions and vehicle maintenance are all factors that contribute to tire wearIf your tires do not reach the miles/kilometers listed in the Tread Life table and meet with all the terms of the Tread Life warranty (read below), the tires will be replaced as follows: If the tread wears evenly down to the treadwear indicators (worn to 2/32") before delivering the warranted mileage, the tire will be replaced on a prorated basis, if the original invoice is presented showing the vehicle mileage when the tires were originally installed
EXAMPLE: If your tire had a tread life limited warranty of 80,mi(130,km) and delivered 56,mi(91,km) prior to wear-out (down the 2/32"), the tire will be replaced for 70% of the advertised selling price of the comparable tire at the time of adjustmentIf the price of the new comparable tire is $130, the cost to you would be $91, plus any additional charges such as mounting, balancing and any other applicable taxes and government-mandated charges
The Tread Life Limited Warranty applies only if you are the original purchaser and the tires have been used only on the vehicle on which they were originally installed, according to Goodyear or the vehicle manufacturer's recommendations
However, the Tread Life Limited Warranty does not apply to tires:
Used in commercial applications including, but not limited to, police, taxi service, national account, government, and contract sales
Supplied as original equipment
Installed on any vehicle other than the vehicle on which they were originally installed
That after leaving the producing factory have had the tread pattern altered in any manner such as, but not limited to, siping, carving, shaving, or having any material applied to the tread surface
You must retain your original tire purchase invoice (see the second bullet under Owner's Obligations) for Tread Life Limited Warranty consideration."
So at this time we will not be replacing his tires
Thank you,
Carol G***
Consumer Relations

Received via email:
Good afternoon ***,
I spoke to Mr*** explained to him that his vehicle requires many repairs but as a goodwill I would refund $back to him
He has accepted and case is now
closed
Thank you,
Carol G***
Consumer Relations
French Canadian CSR
Goodyear Tire & Rubber Co
*** *** ***
*** ** ***

I issued our Goodyear location an approval number to replace one tire they found had a bulge in the sidewall, possibly due to impactThe cost of the tire itself was covered at no charge as good will Jennifer - Consumer Relations

Our Goodyear location replaced 2 CV axles at
no charge and the problem has been corrected.  The customer is satisfied.   Jennifer C[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
There is no question or denial that fraud was committed. In my case, they got caught and...

tried to minimize the pain inflicted by stating it was a 'lack of communication'. I do not believe I must reiterate how this situation can be clearly classified as fraud.
I did request a refund for the work that was not performed, as I believe any other honest American would request. I left my vehicle in Goodyears hands for approximately half a day. Not only did I get charged by the person who CLEARLY knew that no service or work had been performed on my vehicle, but I also got reassured that the work was done before I left the business.
Here is a description of my desired resolution:
"I would like them to get the job done, get it done right, refund me what I paid, and compensate me for the time that was lost and that will have to be invested to get done what should have been done to begin with".
Although it would be nice, I am not requesting a Ferrari or $100,000.00 USD in compensation. All I am requesting is compensation for all this time and future time that I have had to invest and will have to invest to attend to this matter. One of my requests was for a refund, but should I have really had to request that? If Goodyear employees 'acted with honesty', I should have never been charged for the work that was not performed and told something along the lines of 'Sir, we apologize, but we were not able to get to your vehicle today, etc...' and not 'let's charge this guy and get him out of here' which is what occurred. Clearly, had I not given any attention to my vehicle I would have never known or been told that the job wasn't done and could have potentially driven another 5,000 miles before the next tire rotation. Thanks to my memory and keen eyesight along with previous photos of my vehicle prior to leaving my vehicle at Goodyear, they got caught at committing fraud.
District Manager Jesse G[redacted] offered to compensate me the full price of ball joints and labor for installation if it turned out that they were not 'bad'. And one of the two ball joints was not 'bad'. Here is an excerpt from one of the emails to (DM) Jesse G about what I was told by Store Manager Nick C:
Manager Nick C. suggested I should replace the driver side ball joint, while stating the passenger side is still "tight".
Here is an excerpt from (DM) Jesse G. response:
"He Manager Nick C. also noted that whomever installed the last set of ball joints welded them in. Ball joints are not meant to be welded in, but to be pressed in. Due to being welded in the only correct fix is to replace the complete control arm raising the repair charges greatly".
I must have to interject here by saying that the standard model of the ball joints that were and have been installed on my vehicle are manufactured that way. It is one complete unit, the control arm along with the ball joint, they are welded in and not pressed in. If there is any question as to why they are welded and not pressed in I will be happy to connect Goodyear with the manufacturer of the control arms to get an explanation as to why they design and manufacture their product in that fashion.
Goodyear employee's ignorance of the parts on my vehicle has nothing to do with the compensation I was told I would be afforded, but that was used as an excuse as to why they would not cover the replacement and labor, and this is where I compromised with (DM) Jesse G. on an offer provided by himself.
Accepting this 'offer' does not mean I am accepting that I have been compensated for the fraud or for the time invested and wasted on this issue. Goodyear caused me pain and I have had to suffer the consequences to further allot time out of my busy schedule to get this service performed and to continue to attend to this matter. I do not take this matter lightly and I wonder how many other customers have left their place of business after paying for services that aren't actually performed. I venture to say I am not the only case.
Here was the first business response to this issue:
02/26/2016 WEB Revdex.com RECEIVE BUSINESS RESPONSE : Mr. G[redacted] has accepted our refund offer of $169.67. We closed our complaint file on 2/23/16.
Clearly, the business is adamant to closing this complaint on their terms and I do not believe I have been ridiculous in my request and consider my requests valid.
Here is the next business response:
On March 31, 2016, the business provided the following information:
On 2/26/16, a refund check was requested which Mr. G[redacted] accepted to satisfy his concern. Goodyear considers this matter closed.
If in fact I 'requested' a refund on 02/26/2016 as mentioned above, why was the company moving forward to closing my complaint on 02/23/2016?
Nowhere did I ever state that this offer that was provided by (DM) Jesse G. would satisfy my concern. And again one must take notice at the latter sentence of their statement. The business is again moving in way to close this case on THEIR terms.
I did however state this from the beginning and the opening of this case:
"I would like them to get the job done, get it done right, refund me what I paid, and compensate me for the time that was lost and that will have to be invested to get done what should have been done to begin with".
I'd like to point out the compensation for time. Time is important, it's valuable and irreplaceable.
This situation is a good example of corporate misconduct and Goodyear appears to be looking out for their own interest as opposed to the customer. Without the customer Goodyear would be non-existent.
As aforementioned, I sincerely do not believe that I am being unreal or ridiculous with my requests for what this company has forced me to endure. Goodyear is clearly treating me as prey. This matter has caused me emotional damage and continues to do so, it had costed me time and continues to do so.

(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I am very pleased with Goodyears response. I will continue to do business with them

CUSTOMER CALLED CONSUMER RELATIONS AND EXPRESSED HIS CONCERN. HIS FILE WAS SENT OVER TO THE PROPERTY DAMAGE CLAIMS TEAMS WHERE A CLAIM HAS BEEN ESTABLISHED AND CUSTOMER HAS BEEN SENT THE CLAIM INFORMATION. THANKS

We are in receipt of your recent letter to advise us of the customer’s concern.   Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly.   We have been in contact with the customer. And at this time waiting to...

receive all documents pertaining to the concern to review.

I am rejecting this response because: I needed my vehicle for work, for a one day job that your company refused to for 3 days and never contacted me or notified me in anyway, so that I could maybe get a rent car or offered to get me one for not performing the repair work for 3 days and left me stranded without a vehicle while not repairing my vehicle. I had no other choice your company refused to repair my vehicle for 3 days until I started writing complaints and then and only then did the work get done and not done very well at all...now my steering wheel makes a noise and has something rolling around in it from the shoddy and half heartily repairs that were begrudgingly done only have several complaints were written to both Good Year Corporate which never responded to me and or contacted me at all to investigate or check on this issue with me the customer and follow up on my complaint or shoddy repair job at all. Then Good Year District Manager Mr. N[redacted], also never contacted me or followed up with my about my issues or complaint or shoddy repair job!! This response again shows the total lack of customer respect and service and failure to ever contact the customer to try and offer some help and follow up on this disaster of store and utter lack responsibility to provide their required service and duty!!! I totally feel that I have not only not been made whole but my vehicle is now haphazardly repaired in frustration and worse now then I brought it in for the heater core repair!! I was not satisfied at all when I left, I was beyond upset, frustration and desperation for the need of my vehicle and the total loss of faith in this Good Year store, and its ineffective employees, managers and technicians that seemed to find it fun and amusing not to work on my vehicle that was there since Tuesday night and only work on other vehicles that came in after me and only had small easy repair jobs to do and not tackling a 7 hour labor intensive job like repairing my heater core!!! Which only got done after 3 days and that was very begrudgingly done in a hurry and with an attitude for how dare I report them and complain about that Good Year and all their failures from a total lack of communication for three days, failure in customer service, failure to do their job, duties and repair my vehicle in a timely manner, to skipping working on my vehicle to repair easier shorter repair jobs that came in after me!!!! I totally feel dejected, disrespected and dishonored both as a Customer and a 50% Disabled Combat Veteran and not whole at all!!!

Customer contacted us on 12/24/17 via email, claiming the store damaged scratching his rims. I emailed the store to request the customer’s paperwork on 12/27/2017. I then called the store on 12/28/2017 and spoke with Melissa the store manager. She states the rim damage was minor scratches and...

they offered to buff it out for him and they say it may have happened during the install but are not sure. The customer had an appointment set up on Tuesday, 12/26/2017 at 9:30 am, but never showed up for the service. Then customer showed up at 12:00 pm without an appointment on 12/27/2017 and they were unable to service him at that time due to being busy. Melissa, the store manager, states they are still willing to buff out the scratches for him, he just needs to call and set up an appointment. On 12/29/2017, I called the customer back and left a voicemail. I advised the customer the store is willing to buff out the rims, he just needs to call and schedule and appointment.

Initial Business Response /* (1000, 10, 2015/09/16) */
Contact Name and Title: Jennifer Consumer Relatio
Contact Phone: [redacted]
Our Highland Village Goodyear Auto Service Center refunded Mr. [redacted] the State Inspection fee and apologized for their error. Ball joints are not part of the...

state inspection process and they sighted they should not of failed the customer's vehicle, instead, only informed him of the problem. This concern has been addressed by Goodyear upper management. We're unable to honor Mr. [redacted]'s request to replace his ball joints at no charge due to our location not being responsible for the part failure.

Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly.
As a goodwill ,we have offered to refund for 1 tire $97.99. The customer has accepted.

Initial Business Response /* (1000, 5, 2016/03/23) */
We have verified the parts replaced on Mr. [redacted]'s vehicle were needed for safe operation. The alignment that was performed would not of been able to hold settings without the parts being replaced. Our store manager has offered a free oil...

change and to discuss any repair concern Mr. [redacted] has with him and the service manager. We have apologized for missing the air pressure check on the tires. Goodyear considers this matter closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The tire does not have any issues with it, not a warranty condition. We are assist on a good will basis by replacing the tire free of charge to the customer. The location that we are working with is an independently owned location and have the right to charge the customer for any service they perform, which would be the installation of the tire. We offered to refund the customer the install after the fact with him sending us a copy of the invoice. This is our offer.

I am rejecting this response because:The good year department dealing with property damage claims that the store "did not touch my battery or do any other services to my vehicle." I find that information in the response from Goodyear inaccurate. It states it in my invoice from good year when I took it in for an Air conditioning diagnostic that they checked all fuses and relays and did a battery disconnect as trial and error to reset my system to get the vehicle to start. I also asked for their team member to put it in his own words and writing for my records of what was done to my vehicle and who it was done by and in that statement before he wrote anything down he specifically called and asked their mechanic to confirm what exactly was done to my vehicle once it was pushed, or driven into the bay (he was unsure how it got into bay) it states that a battery disconnect was done to try and reset the system by their mechanic David. While on premises their mechanic also confirmed with my wife while I was on the phone that he did a jump to the car to see if maybe it would help it start. I understand that initially it could have maybe been a key problem but because Goodyear took it upon themselves to push or now from their response pull my vehicle into their bay to trial and error with my vehicle’s system and battery I cannot determine if it in fact was a key problem because in their process of moving my car from where I left it and the work that Goodyear did to the vehicle while it being in their bay they damaged/ fried my ECM. I didn’t take my vehicle in for a “no start diagnostic”. If I would have received a call with the concern of my vehicle not being able to start from the parking spot where I left it or a call from Goodyear asking if there was a specific way to start my vehicle or Goodyear contacting me for permission to now do a no start diagnostic I would be a little more at ease, but I didn’t.   I wasn't kept update with what was going on I just so happened to call 2 1/2 hours after the initial drop off for an update on my air conditioner. Goodyear then informed me that they took upon themselves without my permission to haul my car into their bay to now trial and error with my battery and system to get the vehicle to start. Again if I would have gotten that call with it not being able to start from where I left it without good year putting their hands in it I would have given instructions to Goodyear to wait before anything is done by Goodyear for the company that provided me with a spare key  to go out and see if it is a key problem. So that at that moment I could put the responsibility on the key  company for it being a key problem but because Goodyear took it upon themselves to move my vehicle into their bay and put their hands in my vehicle to now trial and error with my battery and system now the vehicles ECM is damaged. By the time the Key company who provided me with the spare went out to the Goodyear location he was unable to diagnose if it in fact was a key problem because he too started the ECM was damaged and he was unable to communicate with the vehicle. He also stated if any battery work was done it could have fried the ECM. This is why I put the responsibility on Goodyear for damaging the ECM because work WAS done on July 12, 2016 and the battery WAS messed with.  Their invoice document and the statement letter provided by their team member both state that information, the information Goodyear is now denying.

Thank you for your recent letter to our Corporate Headquarters.   Customer satisfaction is of primary importance at Goodyear and we would appreciate an opportunity to respond to your concerns.    We have reviewed the letter. And are unable to get in touch with the customer at the...

phone number provided .   Please have the customer contact Goodyear Customer Service Monday-Friday from 8:30am-5:00pm EST at [redacted].   Again, thank you.

I spoke with Miss [redacted] and we are working with her, our Goodyear location, Purchasing Power and Tire Buyer to track her order and resolve her concern.  She is working with our store manager, Ron, directly Jennifer C[redacted]

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Address: 227 Ignico Drive, Warner Robins, Georgia, United States, 31093

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