Dancy's Tires

Goodyear Consumer Relations complaint file #[redacted]. We apologize for the delay in response / resolution to Ms. [redacted]'s concern. We have had a change in management at this location and the new manager, Jeff, will be contacting her today.  Jennifer C[redacted]

We have reviewed this complaint. Our Goodyear Auto Service Center did not intentionally put screws in 2 of the customers tires in attempt to make a sale. The customer did not have Goodyear tires on her vehicle and did not replace them with Goodyear tires. Therefore, we are not able to offer the...

customer any assistance. We are considering this claim closed.

I have been in contact with the customer. We have reviewed this claim and this will be handled by our Property Damage Claims Department due to the amount of the estimated damage from the Lexus Dealership. We are closing this claim.

Email received at Revdex.com:Close Consumer Relations Complaint file #[redacted] – Katye  [redacted] Customer has been refunded and is satisfied with resolution Jennifer C[redacted] – Consumer Relations Executive The Goodyear Tire & Rubber Company 200 Innovation Way Akron, OH 44316

I have reviewed the claim. Our Rebate Center is sending the customer a rebate card for $20.00. Customer should have received a $40.00 rebate card based off the tires she purchased. I contacted the customer and offered to send her a check for $20.00. Customer called back stating that the offer is...

unacceptable and hung up. We offered the customer what she was entitled to. If the customer wants to accept the offer she can contact us back but we are closing this claim.

I am rejecting this response because:
After numerous delays, I was finally...

contacted by their claims department. I provided the form and receipts that they requested yesterday, and now I am awaiting for their response. I will deem the issue resolved when I receive the total of $1055.12 which includes tire replacement and expenses that I incurred to fix damage to the car identified by the Toyota dealership.

This customer visited our store in January with several issues including an overheating problem. In May he contacted our company about continued issues with his truck. If in fact there is a blown head gasket it was not caused by an oil change, which was explained to the customer. We do not accept...

responsibility for this issue and will not be assisting Mr [redacted] with his damage. Thank you for allowing us to respond.

I have spoke to the customer. I have offered to refund the customer $45.00 that they paid to have the tires balanced at their dealership. We have also replaced a tire at our Goodyear Auto Service Center on 7-14-16. I advised the customer if they have any other issues to reach out to me...

directly.  We are considering this claim closed.

Thank you for contacting us regarding our customer's concern. We have reviewed our file and after ascertaining that he has dropped his credit card dispute we have agreed to refund him the $129.68 he requested in order to resolve his concern. He is a long time customer and we value his business.

We are in receipt of your recent letter to advise us the customer concern.   Our goal at is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly.   At this time we will be contacting the store to gather documents for review. We will...

contact the customer to notify him we have received the letter. And will follow up with him also.

I am rejecting this response because:Goodyear is claiming they are denying my claim because I had the car fixed before they could look at it. The car was not able to be driven in the condition I brought it into the dealership. They would not let me leave with it because driving without an oil cap (which apparently I'd been doing for 2 months) is a fire hazard. Goodyear is lucky that I only had $750 in repairs and not a fire and bodily harm. I sent pictures that the dealership repair people took to Goodyear along with the invoices. I have attached them here as well. I could not be without a car while I waited for Goodyear to come inspect it, so it needed to get repaired. Goodyear needs to make good on the damage they did to my vehicle. They have the evidence they need.

I called and spoke to the customer regarding his complaint. Walmart has refunded him the $42.00 for the tire installation. Customer is upset with the quality of the product itself. I informed the customer that I will file the complaint here with us and he was happy with that. We are closing...

this claim.

Initial Business Response /* (1000, 10, 2016/06/16) */
Our store replaced the serpentine belt that broke and the tensioner kit. It is unknown why his a/c compressor stopped working but it was replaced at no cost to customer. At no time did we do any work on this vehicle that would have caused a...

problem with his transmission, ignition switch, or the other issues noted in this complaint. As a courtesy we made a $1,000 good will offer to the customer for half of his transmission replacement which he refused.
Initial Consumer Rebuttal /* (3000, 12, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Goodyear is focusing on the results and not the cause of our problems. Let's go back to 4/27/16. This was our last alignment of a three year contract. When the alignment was done, the sales person, I think his name was Richard, came up with a list of things that he felt needed to be done on our vehicle. At this time Goodyear was aware that we were leaving for a 6,000 mile trip the following week. The total work came to $870. Please note that I only wanted to be compinsated for the serpentine belt and the tensioner kit which cam to $382.88.
Now let's get to, what I believe to be the crux of the problem! At the time Richard showed us the work to be done, the tensioner kit was the most expensive item on the list. Richard felt that it was imperative that we put in the new tensioner kit, as he felt the new serpentine belt might not be compatible with the old tensioner kit. He went on to say if the serpentine belt were to break that all major accessories would stop working: power steering, alternator/generator, AC compressor, radiator cooling fan, ware pump,etc. He basically put the scare in us, and we felt that we would be crazy not to put the new tensioner kit in. We agreed, and walked around for the next three hours, waiting for there call, to tell us that the work had been completed. They called and we returned around 4:30. At this time we were told that all the work had been done, except the new tensioner kit, which they found it was not in stock....They told us that it was o.k. to drive the car home, with the old tensioner kit, and to come back the next day when they had the new part.......After warning us at great length as t what could happen if the belt broke, because of the incompatibility with the old tensioner kit, they sent us home. As I've already stated, they never even took the car for a test drive to see if there were any problems with the new belt, before sending us on a 20 mile drive down interstate 75, where the avg. speed is 70!! I can't even imagine what would have happened to us if thr belt broke on the interstate. Not being able to stear your car, no hazard lights, car drops from 70 to 5mph, and so on.
If as Richard had previously stated, there was the potential for all these things to happen with the old tensioner kit, then why in God's name did Goodyear let us drive the car home in the first place. Why not get us a rental car and keep our car overnight? We could have easily had a friend come and pick us up, but no, they told us it was o.k. to drive the car home. Is no one responsible for putting us in harms way, knowing full well of the potential problems that could result with the incompatibility of the new belt and the old tensioner kit!
Goodyear claims that they are not responsible for the work that we've had done on our car. If Goodyear had not let us drive home without the new tensioner kit, then the serpentine belt would not have broken, and I would not be pursuing this complaint.........Goodyear made a big mistake and refuses to own up to there responsibility in dealing with me, the customer, who is not happy.
For the record, I feel Goodyear is responsible for all my costs associated with the broken belt, which could have been easily avoided........When the belt breaks and the water pump stops working, the engine will overheat, without coolant circulating, causing engine damage. According to AA1 Car.com, diagnostic and repair help: These are the possible consequences of engine overheating. Once your engine begins overheating, it may start to detonate. It may and can damage rings,pistons, and or rod bearings. Cylinder damage can occur, vales can be damaged. You can blow a head gasket. Overhead cams can seize and break, on so on.
As I've already stated, no one knows how hot the ebgine got and no one can tell you how much damage was done to the engine. Even after the transmission was put in, Hyndais top master mechanic was not sure that all of the mechanical problems had been solved, and there was no guarantee that we wouldn't encounter further problems on our trip out West.
All I'm sure of is that we've paid for work to be done on our car, which resulted from the fact that Gooyear never should have let us drive home with the old tensioner kit in the first place, especially after warning us of the potential problems of doing so in the first place, and than telling us it was o.k. to drive home.
To make matters worse when we decided to trade our car in, because we were afraid to drive it across country, we got $5,500 for our trade in. The blue book value was $5,400-$6,300. So we just lost the $3,800 we put in to fix it, as it made no difference on the trade in. $2,700 of which was the direct result of the broken belt. We've lost all around since the dreaded day we stopped at Goodyear for nothing more than a routine alignment.
My attorney told me that it's possible to get the value of our trade in back in small claims court. I'm aware that the max is $5,000. It's inconceivable to me that the financial and personal pain you've caused my wife and I is not worth the $2.700 we have asked for. Woody&Elaine B[redacted]
Final Business Response /* (4000, 14, 2016/06/20) */
While we understand Mr B[redacted]'s disappointment with our decision, we did not cause the damage that he believes we did. Our position must remain that we're unable to offer anything other than the $1,000 goodwill offer he has declined.

On September 21, 2016 the consumer brought his 2005 Toyota Tacoma to the Kailua-Kona, HI Goodyear Auto Service Center for a tire rotation and a wheel alignment check.  The cost of the services was $22.29.  On January 25th, 2017 the consumer called Consumer Relations to report 3 broken...

wheel studs, 3 broken lug nuts and a brake failure.  After numerous attempts to contact the customer to request a copy of the repair bill,  the consumer finally returned our call on February 6th.  Rather than honor our request for a copy of the repair bill to resolve the issue, the customer decided to give the repair bill to his attorney. The customer has not returned subsequent telephone calls. While we do not feel responsible for his lug nuts breaking off four months after he visited our store for a tire rotation, we have made a sincere effort to resolve his concerns. Should the customer change his mind and send us copies of his repair bill we will be happy to see if there is anything we can do for him at that time for good will. Bruce

I am rejecting this response because:
 After-the-fact   Revdex.com report was filed that I get any response before hand it was no we're not going to do anything  it did take me a few days to return the call as the time differences are very drastic  which Bruce seems to not understand  after finally being able to call I was on hold for over 20 minutes and still did not get in contact with Bruce  they said they want to see the repair bills I then responded why only now after-the-fact before there was no customer service  now because  of the Revdex.com report  why only now after-the-fact before there was no customer service ever now because the Revdex.com report was filed you then want to look further into it  I said I've already contacted  my lawyer  and the issue has already been sent to my lawyer  because I was told nothing would be done  nothing will be done.  They let it get this far and it is out of my hands  Customer service  Goodyear  Deplorable

Initial Business Response /* (1000, 5, 2015/12/17) */
We are in receipt of your recent letter to advise us of the customer concern with the original equipment tires.
Our goal at is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly.
We...

have reviewed and the tire condition is a non-warranted condition.

[redacted]; My efforts to resolve this complaint with Just Tires have done nothing but go around in circles. I see there is a message from Just Tires to you claiming they spoke to me...

and that I am satisfied. Another in a long series of deceptions from Just Tires.   Just Tires lied about the rotors being worn beyond limits to my wife. I took the rotors back and had Just Tires admit to me that the rotors had better than half their life remaining. Then Just Tires claimed the rotors were pitted and cracked and that is why they needed to be replaced. I used a piece of steel wool for just two minutes and all the pits and cracks miraculously vanished. Just Tires then claimed that their master mechanic’s decision to replace the rotors remained correct but offered no explanation.   I was offered to have the three old rotors restored on the car and Just TIres would scrounge up some other used rotor for the other wheel. Only rotors have to be replaced as pairs. So this offer is simply unsafe. Further the Just Tires offer fails to remedy the repeated deceptions with an offer to restore the old rotors and provide a partial refund. Just Tires is a predatory business and consumers need to be warned about their practices. To make matters worse, we took the car to a reputable brake service business as the original reason (noise from the back brakes) had never been corrected by Just Tires. The reason for the noise in the back was improper adjustment of the parking brake. The rear brakes continued to rub. The rear rotors were glazed and the calipers damaged beyond repair. So another $1,043.71 to replace both brand new rear rotors and then the calipers due to Just Tires incompetent and deceptive work. The second brake shop invoice even notes the prior service error in not replacing the rear calipers. Please post this true and correct message to the resolution of my complaint and remove the fraudulent response from the business that they have satisfied the customer. [redacted]

As per the District manager [redacted] they will be refunding the customer the whole amount of $1088.72 he has requested.

We offered a reduced price below our standard adjustment amount to replace the tire. Customer did accept this offer.

(The consumer indicated he/she DID NOT accept the response from the business.)
My truck was not overheating. That was a lie. I ask them to check my heater because it was only getting Luke warm and not hot. They change the thermostat and said that didn't work so it must be the water pump so they changed that and then said that didn't work so it must be heater core. They wanted $800.00 to replace that. I said on way. This is not a guessing game. My truck never overheated and still don't. Also the heater is still only getting Luke warm. Like I said before I didn't even have an oil leak until they so called repaired it. I am not happy with the way they are treating this like it is my fault. You take your truck somewhere u hope will treat you right and give good service and this is how you are treated. Sorry way to do business.