Dancy's Tires

Final Consumer Response /* (2000, 5, 2016/03/08) */
Received at Revdex.com via email:
Hello,
Just to let you know my issue was resolved by Just Tires here in Garner NC and I am 100% satisfied with the out come
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. l spoke with someone one name Kim regarding my complaintThey came upon a agreement to give me some of my payment back regarding the issue to my carI just would never take my vehicle back to this business location

Initial Business Response /* (1000, 5, 2016/01/19) */
We are in receipt of your recent letter to advise us of the customer concern
Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly
The Consumer Relations claim
was thoroughly reviewed .Goodyear has offered as
a goodwill to refund the customer for the tire installation package of $Which he has
accepted
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I most definitely do not except their responseTheir most recent story is that the technician did not feel he could lower the spare tire mechanism without damaging the bumper! I have unsuccessfully tried to upload pictures of the truck, one with the tire in the raised position and the second one with it in the lowered, accessible positionReview of the picture would so no damage having to be done to the bumper with no sledge hammers or crowbars needed in the process
At this point I can only come to the conclusion that a fraudulent sales technique was used to sell the tireI did accept the piddly amount of $offered buy the corporate office as a payment towards the full amount owed
I have done business with various Goodyear stores in the past but never been subjected to this type of treatment, which apparently is condoned by its corporate officeProfits do roll uphill of course
I will continue to try to upload the pictures I have for the record
Final Business Response /* (4000, 9, 2016/02/01) */
We are in receipt of your recent letter to advise us of the customer concern
Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly
The customer son whom owns the vehicle and visited the Goodyear Auto Center , was made aware at the time, that the spare tire lowering mechanism that goes into the bumper area was not accessible to remove properly without further damaging the vehicleThe customer authorized
the replacement of the tire
We have offered and the customer has excepted the tire installation fee $as a goodwill

Initial Business Response /* (1000, 5, 2016/07/11) */
Thank you for giving us the opportunity to resolve this matter with our customerOur customer came into our store for an oil change and tire rotation and experienced a ride disturbance upon leaving our storeHer Toyota Camry had Firestone
tires on it, which we neither sell nor stock, so it would be virtually impossible to substitute a tire for her tire
One of her tires did not match her sales invoice from the retailer who sold her the tires, but the other three matched exactlyIt is likely that the retailer made an error on the purchase invoice
As a courtesy to our customer I have investigated and checked to see it there might have been another Toyota Camry in the shop at the same time that might have had the same size and model Firestone tireThere was no other Toyota in our shop at the same time, so it is not possible that we made an error and gave her the wrong tireThe customer has purchased four Goodyear replacement tiresAs a courtesy, we have offered to refund her the cost of one of her Goodyear tiresShe has accepted our goodwill offer and we consider the matter closed

We are in receipt of your recent letter to advise us of the customers concern Our goal at is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly The customers Consumer Relations claim is currently being reviewedWe have
referred the customer to another shop for inspection of the noise and brakes Once we receive an update on the findingsWe will update the file

I have contacted the customer and resolved his issueThe customer was not eligible for the rebate due to where the tires were installedI am sending him a $rebate coupon to send in to get him the rebate he was offered

Initial Business Response /* (1000, 12, 2015/07/28) */
Complaint received and customer has been contacted Issue has been resolved with a partial refund for towingCustomer accepted offer

This issue has been resolved with a successful refund of $on October 21,

I am rejecting this response because:
I went to the location that me and the woman at Goodyear spoke about I get there and the
lady told me that I have to pay installation charge when Goodyear called they said the replacement would be no charge.so the tire has not been replaced and the vehicle still pulls into oncoming traffic

I spoke with Mr*** today and offered a good will refund which he accepted. Goodyear considers this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Due to the customer's claim of engine damage to his vehicle, this has been turned over to our Product Liability Claims team for investigation

We only handle passenger and light truck tires in this departmentI have notified John K*** and Frank P*** with the commercial tires department regarding handling this issue

Good afternoon David,Due to the nature of this claim it has been turned over to our Property Damage Claims department. Thank you, Carolina G***

Initial Business Response /* (1000, 5, 2015/10/29) */
We contacted customer on several occasions the past two weeks and we also sent an e-mail and customer never returned any of our messages
Also a letter was mailed out to customer asking if he can contact us in order to address his
complaint

MrD***, After reviewing Alli Howard's case Goodyear had no choice but to deny her claimHer vehicle went approximately 3,miles since our retail store's service and she had the repairs completed before we could send a third party out to review the findingsThank you for your time
Chantell Property Damage Claims Team *** *** *** Innovation Way Akron, OH

Initial Business Response /* (1000, 5, 2016/06/17) */
I obtained a copy of MrJ***'s online order confirmation and forwarded to our redemption center to process the $rebate he qualified purchasing the Assurance Comfortred Touring model tire on the Goodyear CC

I am rejecting this response because:There should be no cost involved for me because the wrong tires caused serious damage to my
vehicleIt was not drivable for over monthsGoodyear ordered the wrong model, size and tread even after they had a record of tires they ordered the first time for my vehicle which I brought back to them to order two more of the same tiresThey did not refer to their records as I thought they did and sold me wrong tires, againBecause of their neglect, I had to get new front differential and new transfer case which costs over $ Their mistake could have cost me my life be a use the 4wheel drive stopped working properly, and the steering was so bad

I spoke to Mr***, he will return the oxygen sensor Goodyear installed for full refundCase is now closedRegards Carol G*** CSR 3/Executive Assistant French Canadian CSR Goodyear Tire & Rubber Co*** *** ***
*** ** ***

Initial Business Response /* (1000, 6, 2016/04/29) */
We are in receipt of your recent letter to advise us the customer concern
Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly
We have spoken with the
consumerAnd requested a diagnostic on the cause of damage she is claimingAnd a estimate for the repairsOnce we receive and review thatWe will be in contact with the consumer
More Info from Business
After several attempts of requesting a estimate for the door handle replacement from the customer, we have not yet received