Dancy's Tires

(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a...

mere warranty issue. Goodyear charged us for work they did not do and that they did not do properly. The work was certainly negligent and borders on fraud. We should not be required to bring the car back to the very place that messed it up in the first place. We would like Goodyear to reimburse us for the work they did not do. Again, we have pictures and documentation of the issues from a reputable mechanic.

I am rejecting this response because: Thank you for investigating my complaint about the Goodyear Auto Center (not sure of the business’ name).  While I appreciate your time and effort, I am not at all satisfied with the decision.  As I had stated in my complaint, my car was working just fine and was leak-free when I brought it in to Goodyear for an oil change.  I gave them my car for what should have been a simple maintenance activity and ended up with a car that now leaks oil. I am told that the oil change had nothing to do with that leak but I find that very difficult, if not impossible, to believe.  And, to add insult to injury, Goodyear claims zero responsibility for this new oil leak, yet they will gladly charge me $245 (please put correct amount here) to repair this new leak.  This screams of shady auto-repair and maintenance tactics whereby they create car problems that can earn additional revenue for their shop because those problems need to be remedied. Additionally, I feel they were extremely dismissive of me and my concerns simply because I am a young female.  This sort of activity is the very thing that the Revdex.com should protect consumers from.  The car repair category has historically been fraught with consumer protection issues, particularly for women, so I implore you to review my complaint.  There must be an alternative solution that requires the business to take responsibility for the damage that occurred during the oil change.   Thanks in advance for your further investigation and I look forward to hearing from you soon.

I have reached out to the customer and we have discussed his concerns with the locations. I advise him that we will be taking his complaints seriously and will address this with the District Manager.The customer is happy with the outcome. We are closing this claim.

Our investigation into this customer's complaint resulted in a finding that General Motors has issued a bulletin, #PIC6055B (attached) which addresses the issue that they are having.  We respectfully advised that they address the issue with GM, as Goodyear did not cause the problem or do...

anything to their center stack display.  Thank you for allowing us to address this complaint.

Customer was contacted and his request to be refunded $316.95 is being processed.

CUSTOMER FILED CLAIM ON 12/27/17 VIA TELEPHONE. HE WAS SENT CLAIM FORMS VIA EMAIL AND EXPLAINED THE CLAIM PROCESS.  WE CAN NOT PROCESS A CUSTOMERS CLAIM WITHOUT THE TIRE.CUSTOMER WAS ADVISED TO TAKE TIRE TO A RETAILER. THE  CUSTOMER JUST TOOK THE TIRE TO A LOCATION THIS MORNING FOR US TO OBTAIN TO HAVE SHIPPED TO COPORATE FOR INSPECTION.  ONCE TIRE IS INSPECTED WE CAN MOVE FORWARD IN THE CLAIMS PROCESS.

We are in receipt of your recent letter to advise us of the customer concern.   Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly.   The customers claim was thoroughly reviewed. And as a goodwill we have...

offered to refund $469.89 to the customer upon a finalized paid invoice for the current repairs needed.   If we can be of further assistance, you may contact us Monday - Friday 8:30am - 5:30pm est. At 1-800-321-2136.

I had called this customer and left a msg to return our call on our 800# on 7/29/16.  He still has not called us back. Crystal T[redacted] Customer Service Advisor [redacted] Goodyear Tire & Rubber Co. Consumer Relations

Initial Business Response /* (1000, 5, 2016/05/19) */
An approval number was issued to Discount Tire at an agreed upon price by Mr. W[redacted]. Goodyear considers this matter closed.

ON 10/4/16, strictly for good will purposes, we authorized the customer's local retailer to replace the $168.99 tires in question for $84.50/tire.

Initial Business Response /* (1000, 10, 2016/06/27) */
Ms. M[redacted] was given refund offer on the two tires she had to replace. She accepted our offer and her check has been requested. Goodyear considers this matter closed.
Initial Consumer Rebuttal /* (2000, 12, 2016/06/30) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
I am awaiting a refund for the two tires purchased. the refund is full price for one and half price for the second tire due to a nail puncture. Thank you for your assistance.

Our investigation of this matter showed that the tires on this customer's vehicle were the proper ones and did not cause the issues at the center of her complaint.  Thank you for allowing us to respond.