Dancy's Tires

When our tires have a mileage warranty and they are prematurely worn, Goodyear always prorates the tires according to how much mileage was used. We do not have a contract that says our tires will be warrantied for no charge up to three years. The customer used %of the tire so that is
how we prorated. For customer satisfaction, we cut the proration in half to %20. Ultimately the customer is paying $per tire, which was approved at the Goodyear location. We will not be giving a set of free tires when the tires were usedThis is our final offerThanks

Initial Business Response /* (1000, 5, 2016/01/29) */
The Goodyear Tire & Rubber Company
Consumer Relations Department D/
Innovation Way
Akron, Ohio
Tel: (***) *** Fax: (***) ***
January 28,
The Revdex.com
Attn: David D***
West Market Street
Akron, OH 44303-
Customer Name S*** K***
RE: Revdex.com Complaint Case # ***
Consumer Relations Claim # ***
We are in receipt of your recent letter to advise us of MrK***'s complaint
Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly
MrK***'s Consumer Relation's claim was thoroughly reviewed and the decision as to compensate him in the amount of $for services renderedWe have explained that before we are able to issue this reimbursement, he will have to provide us with an invoice showing that he has paid to have the same service performed at another locationMrK*** is not willing to pay for the work to be done at another location before being reimbursedWithout paperwork showing that the same repair has been made again, we don't have any information verifying the situation
If we can be of further assistance, you may contact us during business hours at 1-***-***
Sincerely,
Jodi B***
Consumer Relations
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Considering this is a "satisfaction guarenteed" it's a joke, buyer beware and avoid Just Tires (plenty of other options)After Trips, 7+ hours across them (when they quoted me hour for each), nearly $total spent, used PTO day which I get paid out for over the summer, and considering the fact the final time I went for a job, they couldn't even do (even after calling ahead to verify they had the parts for all four tires they didn't and could only get 1/of them), the pushed initially for me to come back to themMy time is more valuable than to go back and spend more time "correcting" the problem, not to mention I don't trust them to do it rightThey want a written estimate, for which I would have to pay a $deposit to have the van looked over at the dealer (who I can trust) or put up front the approximate $to fix itI also have to find the 2+ hrs (depends on wait) to do soI don't have an extra $(I'm a preschool teacher in the ghetto of *** for crying out loud) nor hours to spend at the present momentThey had THREE chances to do the job right and failed to do soAnd want me now to put up front MORE money for their mistake and wait on themAs I am only asking for the cost of the final (partial job that should have been complete), not anything else, not my time and not even the full price the dealer would charge for original OEM parts, I feel I am being complete reasonable while they are unrealistic, inconsiderate of the time and money for the working class, and not to mention presenting horrible customer serviceNot only has Just Tires lost my business (I was going to get the other 3/of the tires "fixed" as well as received a quote for a new set of tires which I was going to get this summer) but so has GoodyearAfter years of me and my family for three generations ONLY buying Goodyear tires (what's funny is it could even be proven by looking up me, my father and my grandfather in their database ha), it's time to give our hard earned money to someone who cares and has good customer service

Contact Name and Title: *** ***, CSR
Contact Phone: ***
Contact Email: ***
*** ***'s complaint was referred to our property damage claim department

I have reached out to the customer and he has not replaced the tires yetI explained the warranty process and directed him to authorized dealers in the area to get the tires inspectedHe will go to one of the locations and have them reach out to us for assistance on the tires
We are
considering this issue handled

We have spoke to all parties and have agreed to refund the customer $for what they paid Land Rover for the brake pads and rotors that should have been covered under our warrantyThe customer accepted this offer. We have also spoke to the location to ensure that this does not occur in
the future to other customers.We are closing this claim

I have contacted Mr*** and we will be assisting him from here regarding his refund

Called the store and they did offer to replace the rotors with the old ones and refund the customerThe customer refusedThe customer is claiming that we have caused damage because we did the work poorlySpoke to the customer and the file will be turned over to our Property Damage Claims Department

Initial Business Response /* (1000, 5, 2015/12/08) */
I have reviewed the claimOur Property Damage Claim Department has already denied this claimThe damage was marked on the back of the work order before the work was started on the vehicleOur Property Damage Claim Department also reviewed the
video from the location with the customer and the damage was evident on the film while the vehicle was being pulled into the shopThe claim is deniedNo further assistance is being offeredWe are considering this claim closed

We have reviewed this complaintWe are not responsible for the damage done to the customers oil pan gasketThe customer came in for an oil change on 6-20-When the location does an oil change the only parts that are touched are the plug and filter, not the oil pan gasketSince we did not cause
this damage we will not be paying for the oil pan gasketThere was no wrongdoing on the locations end. We are closing this claim

We apologize for the customer's issues but our position remains that we did not cause his issueWe have no further response to this matter

I am rejecting this response because: They are not offering to refund the that was paid during the time the vehicle was originally repairedThey are also not agreeing to pay the full cost of the repairs for my sister for $up front to pay the cost of repairs for her vehicleShe should not have to pay anything to get her vehicle fixed when Goodyear is the reason behind the damages

Initial Business Response /* (1000, 5, 2016/03/24) */
MsM***'s complaint was turned over to our Proper Damage Claims Department on 3/8/She will need to contact them directly regarding her concern at ***They will not be back in the office until 3/28/
Initial Consumer
Rebuttal /* (2000, 7, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it is acceptable and I have gotten a clear explanation as to the terms

I am rejecting this response because:
The tires that were on my car were the original tires when car was purchasedI have paper work from Toyota indicating there was a nail in ONE tire with no mention of screws on any other tiresToyota has reviewed the video tapes and showed no tamperingI have photographs of the NEW screws in the tires when at Goodyear (with no scrapes or wear and tear)I am now in possession of the tiresAfter driving from Goodyear, there is evidence the screws were in there from the short distance I droveThe manager from this particular Goodyear location stated having cameras and reviewed, when asked corporate to review tapes they stated there were no cameras at Goodyear, I find that contradictoryI would have never bought tires from them after this awful experience

Initial Business Response /* (1000, 10, 2015/08/12) */
We are in receipt of your recent letter advising of a complaint filed by the customer
The facts relating to this claim were thoroughly reviewedWe have offered as a goodwill to refund
her for the oil pan gasket and adapter upon a
finalized paid invoice if she has done at the shop she provided an estimate from As of today we have not received a finalized paid invoice

Initial Business Response /* (1000, 5, 2015/12/07) */
Received via email:
Hello Sir or Madam,
We have received customer complaint and are in contact with him He is sending us his receipt by mailWe would try to resolve the complaint as soon as we receive his receiptLet us know if you
have any question
Best Regards
Al S***
Bilingual CSR
Innosource/Goodyear

Thank you for your recent letter to our Corporate Headquarters.Customer service is a primary importance at GoodyearAnd we would appreciate an opportunity to respond to your concernsWe have left a message for the customer to contact us to further reviewWe can be reached Monday - Friday
8:30am - 5:30pm est

Initial Business Response /* (1000, 5, 2015/10/16) */
To Whom It Concerns:
The Goodyear Tire and Rubber Company has reviewed this complaint and contacted the Complainant
After speaking to the Complainant and our Goodyear Auto Service Center it was determined that all of the Complainant's
concerns have been resolvedThere is no further action needed at this timeI have advised the Complainant, if they need additional assistance in the future to please contact us
Kathleen M***

Initial Business Response /* (1000, 5, 2016/04/07) */
THANK YOU FOR CONTACTING US AND MAKING US AWARE OF OUR CUSTOMER'S DISSATISFACTION WITH OUR OFFER TO REPLACE HIS TIRES AT HALF PRICEWHILE THERE IS NO MILEAGE WARRANTY ASSIGNED TO THIS TIRE, WE WOULD CERTAINLY CONSIDER ASSISTING ANY CONSUMER WHO
EXPERIENCED LESS THAN SATISFACTORY SERVICE FROM ANY OF OUR PRODUCTSWE HAVE NO WAY TO VERIFY THE ACTUAL MILEAGE ON HIS TIRES AS HE HAS MILES ON HIS VEHICLE, BUT WE ARE WILLING TO ACCEPT HIS WORD THAT HE HAS 36,MILES ON HIS TIRESWE EXPECT THIS TIRE TO REACH 40,MILES, SO WE FEEL THAT OUR OFFER IS VERY GENEROUS UNDER THE CIRCUMSTANCESCUSTOMER INITIALLY ACCEPTED THE OFFER AND WHEN HE WAS CALLED UPON RECEIPT OF THE Revdex.com COMPLAINT STATED THAT HE THOUGHT THAT WAS HIS ONLY CHOICE BUT HE WASN'T HAPPY WITH THE OFFER
AS AN ADDITIONAL COURTESY WE OFFERED TO REFUND HIM HIS INSTALLATION FEESHE INDICATED THAT THE ONLY THING THAT WILL RESOLVE HIS COMPLAINT IS FOR GOODYEAR TO REPLACE HIS TIRES AT NO CHARGE TO HIMTHE CUSTOMER HAS INDICATED THAT HE PLANS TO TAKE ADVANTAGE OF OUR GOOD WILL OFFER, BUT WILL KEEP HIS COMPLAINT TO THE Revdex.com OPENWE CONSIDER THIS A VERY GENEROUS GOOD WILL OFFER AND STAND BY OUR DECISION

This claim has been closed here. We requested a check for $to be sent to the customer

Initial Business Response /* (1000, 6, 2016/05/24) */
We are in receipt of your recent letter to advise us of the customer concern
Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly
The customers concern is being
addressed and handled within storeThe store had attempted to contact the customer several timesAnd left messagesThe store had not received a call back
We have spoken to the customer todayHe will follow p with the store managerIn regards to how he wants the rims repairedAs a goodwill the store will take care of the rims and setting
this upOnce the customer has contacted them
Initial Consumer Rebuttal /* (3000, 8, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were not contacted several times I did finally speak with Steve he is addressing thisNothing has been settled with the rims yet, they are trying to fix themThey have agreed to refund my $I do not want to say this is settled until everything is done
Final Business Response /* (4000, 10, 2016/06/01) */
We are in receipt of your recent letter to advise us the consumers concern
Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly
The rims have arrived back to the Goodyear store todayThe store manager has contacted the customer and notified himThe customer will be stopping in to pick them upAs a goodwill the store will be refunding the customer $for the tire installation
Final Consumer Response /* (2000, 12, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It has no been settled