Dancy's Tires

Received email from the business:Goodyear made an offer and the customer acceptedPlease mark as ResolvedCheck issued for $

Location gave him a free alignment and free install for customer satisfactionThe location never put any parts on the vehicle only the tiresThe customer did sign the invoice for the tiresCalled customer to review this and it went to voicemailLeft a message and never heard back from him

We were awaiting receipt of our third party inspector's findings. Please be advised we have resolved this claim to the customer's satisfaction, we apologize that we inadvertently didn't respond when we received that inspection report

As we previously stated, our Goodyear Auto Service Center did not intentionally put screws in of the customers tires in attempt to make a saleWe do not have these types of screws in our shopWe do not need to review any tapesTherefore, we are not going to offer the customer any assistance. We are closing this claim

Initial Business Response /* (1000, 6, 2015/07/09) */
Thank you for contacting our web site and for giving us the opportunity to resolve this customer concernOur District Manager has been working closely with the customer to resolve her concerns and they have reached a mutually acceptable
agreementWe have issued the consumer a refund of $which has been mailed, and should be received shortly
Once the consumer has acknowledged receipt of the check we will be closing our file

Called customer on 08/15/and left a voicemail to contact the storeThey are willing to resolve the customer's issue

We sent Mrs *** a settlement check once she returned her Release. We have advised her that in order to pay her rental she must forward to us a copy of that invoice, which we have not received as of this date. Mrs *** also advised Goodyear several times she only wants to discuss her
claim via email, and we have complied with her wishes. She needs to forward her rental bill(s) to our office for payment consideration. Thanks for allowing us to address this complaint

We area currently in the process of investigating this matter and are awaiting results of a third party inspection to determine the next step. The customer is aware of this

I spoke with the customer on 8/12/and the issue has been resolved

I am rejecting this response because: I have Not received a check as of August 20th The rental we're to be paid by Goodyear using their Corporate Credit CardDoes not make any sense in me paying out $1,in rentals and waiting for another refund checkI asked that all communication be in writing due to the fact that *** *** was telling me one thing and doing anotherOut of the emails I have sent he replied once! He is a liar and cannot be trusted

Mr*** purchased lifetime rotation and balance on October but it does not include free tire repairAlso as per *** the Assistant store manager at The Goodyear Auto Service the tire was deemed un-repairable.Regards, *** ***

when car was taken back another estimate was given too many estimates

Initial Business Response /* (1000, 5, 2015/11/19) */
Received from business via email:
David,
I have contacted Ms Deepa D*** and have settled the matterI will refund her the $76.48, which she has accepted
Thanks
Carol G***
Consumer Relations
French Canadian
CSR
Goodyear Tire & Rubber Co
Innovation Way
Akron, OH

Initial Business Response /* (1000, 10, 2015/10/27) */
I have told MrM*** more than once to go ahead and get the nitrogen service done and submit an invoice to me for reimbursementWe have no means of authorizing this prior to him goingHe would need to pay for the service and send in his
invoice showing this and we would reimburse him backWe just cannot pay upfront
Initial Consumer Rebuttal /* (3000, 12, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I should not have to pay out of pocket for a mistake their people made, the Goodyear store could call *** Chevrolet and schedule an appointment for my truck to be refitted with nitrogenthey can pay for itI didn't make the mistakenow my tires are not going to be maintained properly due to this litigation processbasically they get to treat customers as they please and no one is held accountable
Final Business Response /* (4000, 14, 2015/11/11) */
Talked to store mgr., and found out that they do have an account with *** ChevroletThey will pay for the nitrogen this timeCalled customer back to discussHe is satisfied now and says we can close the Revdex.com complaint
Final Consumer Response /* (2000, 16, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did do as I asked to begin withThank you

Initial Business Response /* (1000, 5, 2016/05/20) */
The tire in question was inspected at our Akron headquarters facility and no defect in either material or workmanship was found to existTires can lose air for many reasons beyond the manufacturer's controlWhile we understand the customer's
dissatisfaction, we are unable to assist him with his claim
Initial Consumer Rebuttal /* (3000, 7, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no, because your Goodyear techs was the one's that was to checked the tires for air when I went in for a oil change, so for the best on knowledge, they did itSo you are asking me now I have to check or look at them while they are dealing with my truckI almost lost my lifeThat tire was only less then months oldYou are at fault here, not meWhen I put on those new tires, I had tires on my truck when I brought that truck in 2ooand had no problem for all of those tiresThat tire had problems and your Goodyear tech did not check the tires before he was done or he let the air out because he was stupid and was careless
Final Business Response /* (4000, 9, 2016/05/24) */
Unfortunately the tire in question lost air due to circumstances beyond the manufacturer's controlWe apologize but are not able to assist in this matter

Customer came to our location with a list of services that Firestone recommendedWe offered him a better price and he agreed for the work to be done and the work needed to be done to the vehicleConfirmed by our inspection at the GASC and Firestone locationCustomer came back to the location on
5-17-16, over a month after the original work was done (4-1-16) with a noise complaintLocation diagnosed the lower left ball joint needed to be replacedLocation replaced that at a no charge
We will not be compensating the customer for work that needed to be done to the vehicle and work that was approved by the customer

Thank you for your letter informing us that our customer did not receive his $rebate cardWe have investigated his case and found that one number was missing from his address in his applicationThat has been corrected and a new gift card has been mailed to him We consider this
matter resolved

We have explained the reason for our decision to this customer. He claims our store damaged the bead on his tire during our service. If this was the case the tire would have been unable to hold air for any length of time, yet it did hold air for more than two weeks after our service. While we understand the customer is unhappy with our decision, we are not responsible for the damage to his tire and therefore unable to offer any assistance

We spoke to our Goodyear Auto Service Center today and offered to assist the customer with a tire prorationCustomer is to pay $plus the installation

Initial Business Response /* (1000, 5, 2015/08/20) */
Date: August 20,
RE: ***
Consumer Relations Claim #***
We are in receipt of your recent letter to advise us of Mr*** ***'s complaint
Our goal at Goodyear is to have satisfied customers, and claim evaluation and
payment decisions are, therefore, not taken lightly
We have reached out to Mr*** and are awaiting to receive his estimate for repairsHis paperwork will be thoroughly reviewed and he will be contacted with an update
If we can be of further assistance, you may contact us during business hours at 1-800-***
Sincerely,
Consumer Relations