David's Bridal, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: To Whom It May Concern, I feel as though you are missing the point and not looking at or stating the correct facts If you looked thoroughly at the situation in full, you would see the following: The original transaction date was on 9/7/where the incorrect dress was ordered by your store and the transaction was charged to a credit card in the amount of $ Please reference transaction number [redacted] On 3/15/after trying on said incorrect dress, we came to inform you of the error and make an exchange (not get the dress refunded as per your statement) The incorrect dress was refunded in the amount of $ and a new dress (the correct dress) was purchased for $ In addition the correct slip was purchased for $ Please reference transaction number [redacted] At that time I spoke to a manager about the problem and she assured me that it would be taken care of, that she did not understand how that could happen, etc She told us that the dress would be mailed to my house for the inconvenience and it would be free of charge She verified and entered all the new address information and said that I would be contacted when the dress came in My wedding dress and the slip were mailed to an old incorrect address and I was only informed about it by the office of the apartment complex All $worth of merchandise that I had already paid for had been mailed to the wrong place After several attempts to rectify the situation once again (one of which a manager started talking to another employee in the middle of me telling her the issue), I have resorted to this Revdex.com complaintYour company lacks customer service skills, organization, and professionalism and nothing was done about itThe only thing that was offered at any time was 10% off the slip, which come to find out, was actually a store wide sale on 3/15/ When asking if any further discount could be provided on the dress or the slip due to the error, I was told that it would have to be approved through a district manager In closing, I am rejecting your claim once again since you did not in fact address any of the issues brought up Regards, [redacted] ***

September 29, Dear [redacted] ***:Thank you for the opportunity to respond to the concerns of our customer [redacted] from our [redacted] , FL storeDavid's Bridal has an "all sales are final" policy that is consistent within the bridal and special occasion industryThis information is stated on our customer's receipts, at our cash registers on our web site and in our catalogsHowever, when a customer does contact us to request an exchange, we have strict criteria that we must followThe merchandise must be unaltered, unworn with the tags attached a recent purchase in pristine condition.If [redacted] merchandise meets all the above criteria, she may exchange for the same or greater amount or a store credit through 10/18/David's Bridal must remain fair and consistent with all our customers We achieve this goal by following company policy equally with all customersPlease feel free to contact me if you have any further questions Very truly yours, Deborah V Corporate Area Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Her name is [redacted]

March 27, 2014Dear ***,Thank you for giving us the opportunity to respond to the concerns of [redacted] and her business, [redacted] (ID # [redacted] )The situation as described by ** [redacted] has been thoroughly researched.Documentation shows that on December 1, 2013, [redacted] entered into a twelve month contract with David’s Bridal Vendor Partnership ProgramAs clearly explained in the contract, David’s Bridal would provide [redacted] a limited license to contact out brides, display literature in the store, have limited access to our brides when shopping in the store in addition to having an online ad on www.DavidsBridal.comSince this is an advertising program, we make no guarantees to the response a vendor will receive.Our records indicate that [redacted] contacted us on December 26, at which time they expressed concerns regarding not receiving any response to the e-mails they were sending to our customersDavid’s Bridal offers our vendors a complimentary service to have their e-mail creative reviewed by our in-house Creative TeamWe provided [redacted] with the e-mail creative feedback on January 7, They intern responded with minor revisions to their e-mail creative based on our feedbackThey once again expressed concern that over e-mails were sent to our customers without a responseAt that point, on January 17, we provided additional e-mail creative feedback and contacted the store management team to ensure that all their literature was being distributed in our registration bags.On February 10, 2014, David’s Bridal held a conference call with [redacted] who again expressed concerns regarding the lack of response to the e-mails sent to the customersDavid’s Bridal requested to see the revised e-mail creative along with e-mail stats from [redacted] ***These stats would give us a clear understanding of how brides are responding to the e-mail and what may need to be further modified to improve responseOn February 12, 2014, we received the [redacted] e-mail stats however we did not receive the e-mail from [redacted] per our requestOn March 3, 2014, we followed up with another request to see the revised e-mail so that we could farther provide advise on how improve performanceOn March 4, we reached out to see if there was a good time to schedule a call to discuss our e-mail feedback since there was little to no change from us first receiving the e-mail in December They responded to us by stating they would be contacting the Revdex.com.When [redacted] initially signed the contract with David’s Bridal, they were given a Marketing Kit with Best Practices from our most successful vendorsIn addition to the Creative review we offer our vendors, we also host monthly webinars to help them find success through e-mail [redacted] has been invited to six webinars to assist with marketing effortsUnfortunately, David’s Bridal has no records of [redacted] attending any of these webinarsSince signing the contact with David’s Bridal on December 1, 2013, months ago, we have only received one payment for the services we have providedWe have suspended service to [redacted] effective in March due to their payment status.As you can see, we have made every attempt to accommodate this clientHowever, due to the terms of the contact signed by [redacted] and the facts as stated above, David’s Bridal will not be refunding any monies already paidOur contract with [redacted] will expire on November 30, at which time it will not be renewedShould [redacted] remain in a default status, their account will be turned over to our collection agency in April and additional default and collection fees will be added to the existing balance of $810.Should you need additional information, please do not hesitate to contact me.Yours Truly,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I called to work with the manager she was rude to me once againThat's why I submitted this inIt's never ending with everyone I have dealt with in that store Regards, [redacted]

9/9/16I spoke to the store and [redacted] *** We will be returning the bra, as long as it fits the following criteria, bra is in original packaging, tags still on it, no odors, and never worn She also needs the receipt I have explained all of this to [redacted] ***, and she agreed.this is now settled

February 10, The Revdex.com Of Metro Washington DC & Eastern PA John FKennedy Blvd, Suite Philadelphia, PA Attn: [redacted] Complaint# [redacted] Re: [redacted] Dear [redacted] ***: Thank you for the opportunity to respond to *** [redacted] concerns regarding the purchase and alterations of Style [redacted] Soft White Size After speaking with our customer and the store manager regarding her concerns of the condition of her wedding gown, we have reorder a replacement dress for [redacted] and scheduled an appointment to meet with our Alterations Manager on February 17, to have the gown re-altered at no charge to the customer The alterations team will provide a fund 50% to [redacted] ***’s for the alterations charges when she arrives back in the store to have the replacement gown altered If I can be of further assistance, please do not hesitate to contact me Thank you, Cindy M [redacted] Customer Service Store Specialist

Hello [redacted] , We apologize for the inconvenienceThrough further research the dress style [redacted] , in the color petal was not on sale for $The cost of the dress was $at the time the customer placed her orderOur buyer has confirmed the dress went on sale for $We looked at [redacted] order and she has cancelled the orderWe will not be refunding the difference since the customer has cancelledAgain, we strongly apologize for this inconvenienceThank you, Patricia H***, MgrMarisa R [redacted] , Supervisor Customer Service @ David's Bridal

6/4/The store had told me a number of times that this situation had been resolved.According to our records you have already received 50% off the dress; and that when you left the store everything was fine.At this point we have done everything to make this rightWe have corrected this situation according to our policies.Nancy, David's Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The "boss" never handled this situationSomeone called me ONCE and promised to call me back once they found out more informationI never heard from this company againNO ONE has gotten in touch with me, to include a boss, nor addressed my complaint, locally or otherwiseThis has been dragging on for months with just empty run-around from this companyThey have not provided a date/time/place, in which they have contacted me, nor a phone number by which they have contact me atI have not received an email, phone call, voice mail, letter, etc., from this company, other than to sell me something else Regards, [redacted] ***

September 30, Thank you for the opportunity to respond to the concerns of customer, [redacted] , from [redacted] , CA store 12.222222328186px;">We apologize to [redacted] for any misunderstanding in reference to our ordering processWhen a customer orders merchandise with David's Bridal depending on the style/color, the arrival date can vary from to weeks to arrive in storeOur store did have the bridesmaid's style available in different styles and colors for our customer's party to try on, however that particular color our customer wanted to order the style in required a full week order timeWhen [redacted] 's bridesmaids went to the store on 8/10/to order style [redacted] Sangria they did not have the required full weeks needed to order that particular color before the 10/18/event dateUnfortunately, due to order time constraints we are unable to acquire this style in Sangria in time for [redacted] 's eventOur store would be happy to help our customer select a bridesmaid style and color that can be orderedin time for her eventAs a courtesy we would like to offer our customer a free Wedding Gown Preservation Kit, so she can have her gown cleaned and preserved after her weddingWe ask [redacted] to please accept our apologies along with this preservation kit in reference to this issueIf possible we ask our customer to please contact us at hpr earliest convenience with the address she would like us to ship the preservation kitPlease accept our apologies and know that we that this issue and all customer feedback very seriously.Yours truly,Patricia H Ecommerce Manager

10/16/18Please for give me for the lateness of my reply I fell and this is my first day back.Please give me the opportunity to do my research into this matter.Thank You for your patience in this matter, Nancy, David's Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Good Afternoon [redacted] , I am reviewing the site and see the above customer [redacted] is listed as “Closed Not Resolved” The customer was refunded in full for the dress and the alterations back in November I actually called the customer today and she confirmed the refund was receivedCan you please be sure to update our site to ensure this is correct? Thanks for your help! Cindy

September 25, Dear [redacted] ***: Thank you for the opportunity to respond to the concerns of [redacted] on behalf of our customer, [redacted] from our [redacted] ***, TX store [redacted] wedding gown was received in the store on 7/11/a pick up email was sent out to the email address provided to us by our customer, [redacted] the 1st on 7/12/at 7:56am and a 2nd reminder pick up email was sent out on 7/18/at 7:57amOur store spoke to [redacted] on 10/16/in reference to the wedding gown [redacted] did not contact our store again until June, 2014, wanting to pick up [redacted] wedding gown, the gown had been received in the store since 7/11/13, with a documented event date of 5/4/David's Bridal is not responsible for merchandise that is not picked up within days after the documented event date this information is stated on all our customers purchase receiptsAs a onetime customer courtesy, David's Bridal will replace [redacted] wedding gown Style [redacted] soft White Size 10.Based on the above information I believe we were able to address all of [redacted] 's concerns to her satisfactionPlease feel free to contact me if you have any further questions.Very truly yours,Deborah V Corporate Area Customer Service Manager

Hello, We apologize for the inconvenienceWe have researched this matter further for youOur system shows your return has been processed and your account has been refunded the cost of this item, $on 7/20/ Please note that it may take up to 24hrs for your order to update with the return status informationOnce the system updates, you will be e-mailed an automated response confirming your return credit has been processed as well as the refund amountAlso, it may take your credit card provider two to five business days to approve the credit on their side Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

[redacted] < [redacted] > 10:AM (minutes ago) to me, Store Dear [redacted] and [redacted] ***: Thank you for giving us the opportunity to respond to [redacted] ***’s concerns I have verified that [redacted] ***’s merchandise is still in the store Since you do not have possession of your merchandise, you are entitled to a refund [redacted] ***, we will be more than happy to refund your If you call the store on Saturday, they will be more than happy to refund your [redacted] over the phone Again, we apologize for any inconvenience this has caused you Sincerely, [redacted] David’s Bridal, Customer Service

Hello, Thank you for the opportunity to respond to your concernsWe apologize for the inconvenienceWe researched this matter further for you, and see that you contacted us on 6/18/15, and left a voice messageOn 6/18/15, we contacted you back in regards to the status of your on-line return for order # [redacted] We have informed you it can take to business days, the call was disconnectedDavid's Bridal return policy, on the Process for Returning Merchandise, step three, say "Once received at our facility, your return will be processed within to business days." If this time has passed, we request the customer to provide us with return tracking information We will like to resolve this matter for youCan you please provided us with the return tracking number, so that we can research further you? Thank you, Patricia H***, MgrMarisa R [redacted] , Supervisor Customer Service at David's Bridal

From: Cindy M [redacted] Date: Tue, Aug 23, at 12:PMSubject: [redacted] - You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Hi [redacted] , I understand [redacted] did cancel her complaint however I wanted you to have the refund information for your records which I have listed belowShould you need any further additional information please let me knowThank youCindy August 23, ** [redacted] ***Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-3404Phone: ###-###-####Fax: ###-###-#### Complaint# [redacted] Re: [redacted] Dear [redacted] ***, Thank you for the opportunity to respond to our customer [redacted] I have researched our customer’s purchase/concerns with the Nan S***-Store Manager; for Store #Indianapolis, Indiana location The customer’s refund has been processed and the details are listed below: · Date Refunded: 08/12/16· Amount Refunded: $1447.99· Transaction #: [redacted] · Visa credit card ending: x*** Should you have any questions, please feel free to contact me Sincerely, CINDY M [redacted] I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COM

From: Nancy F*Date: Thu, Apr 27, at 3:PMSubject: Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] for [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: " [redacted] @***.com" < [redacted] @***.com>Dear *** [redacted] : Again, I apologize for this inconvenience We have contacted ***, and the package has been lostWe have credited your account today for It should take to days for this credit to show up on your accountThank you for your patience in this matterNancy F*David’s Bridal, Contact Center