David's Bridal, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as the last refund is processed correctly this timeI have been told that is has been processed but we are still waiting on it to hit the bank Regards, [redacted]

3/20/17Dear [redacted] ,I apologize for the lateness of this email Unfortunately, this is the first time I have received it I will need to do my due diligence, and get back to you as soon as I can.I ask for your patience in this matter.Sincerely,Nancy, David's Bridal

From: Nancy F*Date: Mon, Aug 29, at 4:PMSubject: [redacted] # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] ***: Listed below, and see the response from our store [redacted] was happy with the adjustments we madePlease let me know if I can be of any further assistance in regards to MsPetersonThank You, Nancy F*David’s Bridal, Contact Center From: Store **Sent: Wednesday, August 24, 6:PMTo: Cindy M [redacted] Subject: RE: Store **- [redacted] -You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .Good afternoon,I had [redacted] come in on Monday 8/when the alterations manager and I were both present to ensure that the lace on the back touched and that anything else was fixedWe made minor adjustments to it and she left happy with the dressI ordered a backup dress just in case after speaking with her on the 19thHowever, she took her original dress home as alterations was able to fix it.Thank you,Shandiin P***Thank You, Nancy F*David’s Bridal, Contact Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am willing to allow them to investigate the matter Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This has not been resolved Regardless of what was listed in the bridal 'booklet, (of which I do not remember receiving), I was told via mouth and voice of my bridal consultant that 20% off would be granted should I purchase a corsolette or petticoat through David's bridal I do not believe I should have assumed that my bridal consultant was misinformed, or was misinforming me I believe that the 'confusion' lies with management and their communication to their associates on how to 'make a sale' Furthermore, I am not exactly sure why the fact that I returned months later to pick up my corsolette was relevant Was there a specific timeframe that the corsolette was meant to be purchased after my dress? My initial complaint is still my complaint The issue has not be resolved Regards, [redacted] ***

March 7, Dear **Butts, Thank you once again for the opportunity to respond to **Jamie ***'s concerns regarding discounts on a purchase she made at our [redacted] , OH store location As stated previously, ** [redacted] purchased/ordered style 9Ton 4/29/She picked up her special ordered gown on 6/1/ When ** [redacted] returned to the [redacted] store on 1/25/14, she stated she was previously advised there would be a 20% discount on her undergarmentsThe store personnel had no knowledge of that conversationThe customer was advised that a 20% discount on undergarments was not something we could offer, as this is not part of the David's Bridal Rewards discounts Once again, although we truly apologize for any confusion regarding discounts offered to our brides through our David's Bridal Reward program, we are unable grant ** [redacted] request to discount 20% off the bra she purchasedThere will be no further consideration in this matter Very truly yours,

Dear [redacted] ***: I have reached out to the store and they said at your convenience, please bring in the dress to have them look at itAlso, please bring the item that was left in the dressThey really need to see what went wrong Thank you for your patience in this matter NANCY F* I CUSTOMER SERVICEDAVID’S BRIDAL [redacted] * [redacted] * [redacted] [redacted] * *** [redacted] WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

June 12, [redacted] ***, We responded to the customers request immediately and provided a return label and authorized her order to be refunded in full

January 15, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### Complaint# [redacted] Re: [redacted] Dear Sir/Madame, Thank you for giving us the opportunity to respond to the concerns of [redacted] Photography On July 7, 2015, David’s Bridal sent a copy of a fully executed contract to [redacted] PhotographyA conference call was scheduled and conducted in August, between Sarah C***, Client Success Manager for David’s Bridal and [redacted] [redacted] was pleased with the statistics presented to him as the report presented a 32% “Open Rate”, a 7% “Click Rate” and a “Low Bounce Rate of Returned Emails” which occurred due to minimal typographic errors in the email addressesWhile discussing successful strategies, [redacted] requested David’s Bridal provide additional assistance with developing a successful email campaign for his company In, October, 2015, [redacted] contacted Sarah C [redacted] to schedule a follow up call to discuss the partnership between David’s Bridal and [redacted] PhotographyUnfortunately, MsC [redacted] was out on a “Leave of Absence” and Sabrina M [redacted] , Director of Local Partnerships was contacted A conference call was held to review customer contacts, amount of bookings and conversion rates with [redacted] as he was not seeing the same success rates with comparable vendorsIt was explained that the David's Bridal program is proactive advertising vsreactive (reacting to inbound inquiries)The call was closed with [redacted] open to have his standard email communication reviewed by our internal team to provide feedbackIt was also suggested that [redacted] Photography schedule in-store monthly visits in a David’s Bridal store of choice to meet with potential clients [redacted] Photography forwarded their promotional email to the Director of Local Partnerships for review and feedback/recommendationsInformation was provided in return to [redacted] Photography with extensive reviews and recommendations for their email creativeShortly after, [redacted] Photography made several of the recommended changes and sent over the revised creative for additional reviewDavid’s Bridal provided access to guidance and input from a senior member of our creative teamThis is a service not offered to any other vendors January 15, Page In December 2015, David’s Bridal received an email from [redacted] from [redacted] Photography explaining the results from the David's Bridal program were still unsatisfactory as there was no increase in business volumeHe stated “months and no results is not going to work for themSomething else needs to be done” The Director of Local Partnerships responded to the email requesting to see any revisions that were made based on the feedback provided by our senior creative representative on 10/30/Additionally, it was reiterated that the David's Bridal program response is a proactive outreach and cannot be compared to other online advertising optionsSince there are no guarantees with marketing it was suggested to contact another photographer who was finding success in the programContact information was provided to [redacted] The contract between David's Bridal and [redacted] Photography makes no guarantees to the response the vendor will receive from David's Bridal customersSince our contract requires days’ notice to terminate at the end of a month term, David's Bridal will take this complaint as such notice and insure that the contract between David's Bridal and Mak Rabbit Photography does not renew for an additional term and will terminate effective 6/30/ Sincerely, CINDY M [redacted] CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL [redacted] CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: CM [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COM

[redacted] < [redacted] > 9:AM (minutes ago) to me, [redacted] , Store Dear Ladies: Thank you for your patience in this matter I apologize for any service challenges your client has experienced with our store As you can see below; the alterations were done, but it was not steamed The store has verified that the dress has been altered to [redacted] ***’s specifications We will be more than happy to do a spot check, when we are doing the steaming Again, we are sorry that [redacted] received incorrect information We appreciate you letting us know about this situation so we can make sure this kind of situation does not happen again Sincerely, [redacted] David’s Bridal, Customer Service 5/7/4:42:PM [redacted] - [redacted] , Store [redacted] She tried on the dress to ensure the hem was the correct length, and was shown the bustleShe was instructed by [redacted] to bring the dress back weeks before the wedding so that it will be steamed fresh 5/7/4:41:PM [redacted] - [redacted] , Store [redacted] and also explained that with her wedding date (8/9), that she would probably want it steamed closer to the wedding instead of right now anyways, so that way it is fresh for the wedding 5/7/4:41:PM [redacted] - [redacted] , Store [redacted] appointment on 4/21, she went back and was told by an alterations specialist that her dress wasn't done yetI went back, and found that the work was done but it was not yet steamed, I explained this to [redacted] , 5/7/4:40:PM [redacted] - [redacted] , Store [redacted] I apologized and offered to go back and clean it but she had said that she couldn't do that and now she had been pinned for alterations on it because "there wasn't any time"When she came back for her alterations 5/7/4:39:PM [redacted] - [redacted] , Store [redacted] purchased wedding gown from our store, and had come in 3/for a BM appointmentI met her at the tail end of her appointment, and she was upset that her dress had not been spot cleaned

Hello, Thank you for the opportunity to respond to your concernsWe sincerely apologize for the inconvenience for the delay shipment, and for not being able to reach our on-line customer service via telephoneWe have submitted a 30% discount to our finance department, in the amount of $The refund is to be returned to the form of payment originally used to place the orderAlso, please note the credit may require to business hours for the credit to be processed by our finance teamAgain, we apologize for the inconvenience this has caused you Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

11/10/- The customer was experiencing trouble while on our website and was not seeing the promo code deduct the shipping cost on her order 11/11/- One of our associates called [redacted] and informed her we will issue a credit of $directly to her credit card used for the purchase once her merchandise shipsThe customer expressed satisfaction with the resolution

July 23, Dear [redacted] ***,Thank you for giving us the opportunity to respond to the concerns of ** [redacted] regarding our [redacted] , MN storeI have thoroughly researched the situation as described by the customer.Several of ** [redacted] ’s bridesmaids started the order process for their bridesmaid dresses back in January It was explained to ** [redacted] and her bridal party that the particular style and color selected is a week orderEach customer is given an expected delivery date as to when the dress will arrive in the storePlease note the customer has the option of cancelling the order if they are uncomfortable with the expected delivery date given as we understand how close arrival dates can be a great concern for the customer.According to our records, the orders processed for ** [redacted] ’s wedding party, arrived on or before the expected date givenIf the there is a possibility the merchandise will be delayed, this will be communicated to the customer by the storeThis may be the call ** [redacted] is referencing in her complaint made days before her eventHowever, the merchandise was received on time as initially promised.** [redacted] ’s wedding date was June 7, and all dresses had been picked up from the [redacted] storeThe last dresses that arrived had been in the bridesmaid possession a little over two weeks before the event.** [redacted] also indicated the wrong sizes were ordered for some of her bridesmaidHowever, there is only one return done in the system for a size exchange with the reason being noted the bridesmaid is expecting, therefore, requiring a larger sizeThere were no further exchanges processed under this party due to size exchange other than the above mentioned.Unfortunately, due to the facts as described above, we are unable to accommodate ** [redacted] s request for a refund on the bridesmaid dresses.We have addressed the concerns raised by ** [redacted] regarding the poor customer service experience she and her wedding party experienced in the [redacted] store as we take these matters very seriously.Should you have any further questions, please do not hesitate to contact me at ###-###-#### Ext ***Very truly yours, [redacted] Baird < [redacted] > 12:PM (hours ago) to vsharpe Dear [redacted] ***, Please accept the attach letter responding to the concerns of [redacted] Regards, [redacted] Baird Area Customer Service Manager Washington Street Conshohocken, PA ###-###-#### Ext

From: Nancy F*Date: Thu, Apr 27, at 3:PMSubject: Revdex.com case# [redacted] for [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: " [redacted] @***.com" < [redacted] @***.com>Dear [redacted] : I checked your case and see in the notes that a refund had been approvedCan you tell me if they did do this refund for you? I apologize for all the challenges you have experiencedI look forward to hearing from youSincerely, Nancy, David’s Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of further researching the situation is satisfactory to meI look forward to hearing from you again Regards, [redacted] ***

5/24/Please give me the opportunity to do research on this complaintI will get back to you as soon as possibleNancy, David's Bridal, Contact Center

April 3, Dear ***,Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted] , and her purchase at our [redacted] , NJ store.** [redacted] 's concerns have been thoroughly researched, and I have learned that ** [redacted] purchased a bridesmaids' dress from us on January 9, under the brides' event- [redacted] [redacted] 's dress was received at the store on 2/10/When the bride was notified, she requested us not to release the dress to ** [redacted] and that she would take care of itOn 2/25/15, [redacted] called the store and was very upset that we released the dress she paid for to the brideAs per David's Bridal policy, the dresses can be released to the event owner or the member, unless otherwise stated** [redacted] said that [redacted] did give her a check for the;amount of the dress, $129.00, but did not want to cash it, she wants us to reimburse herThis incident was now between the bride and the bridesmaid.Unfortunately, the brides name was not included by our customer, so we contacted [redacted] for this information, delaying our responseDuring the conversation she shared her concerns regarding the check; she feels the check was fraudulent and has filed a police reportShe refuses to cash the check, based on her concerns.After further review, David's Bridal will reimburse [redacted] for her dress purchased with us; ** [redacted] will have until close of business on 4/5/to return the dress to the storeOur [redacted] management team will reach out to [redacted] today to issue the refund.Based on this information, we feel ** [redacted] will be pleased with the resolutions we have made on her behalfShould you have any further questions, please do not hesitate to contact us

Hello [redacted] , Roman""> We apologize for the inconvenience. We have searched in our system, and we are unable to find [redacted] information in our registry. If the customer registered with a different email address, phone number, and first and name we will not be able to remove them from our list. Is there any way the customer can provided us with another email address, phone number and name, so that we can further research the matter? Thank you, Patricia H***, Mgr. Marisa R [redacted] , Supervisor David's Bridal @ dbi.com

1/23/16Dear [redacted] :Can you please tell me which store this happened in, and whose name the order is underWas this on-line? I can't do my research until I have this information Please let me know at your convenience.Sincerely,Nancy, David's Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although, they are correct in saying that I contacted Davids Bridal on 12/to be removed from the system, they did not actually remove me from the system on that date, as I received emails from Davids Bridal for months afterwardsIn addition, that is not the only time I contacted themI contacted them multiple times before and after that date to be removedAs I stated before, I called in, I clicked the opt-out button, I replied to the emails asking to be removed, and for MONTHS I received emails from Davids Bridal as all my initiatives failed to remove me from the systemOpening this complaint with the Revdex.com certainly has shown to provide some initiative for Davids Bridal to actually remove me from their system as I am currently no longer receiving emails from them (as of only a few weeks ago), however, it did not happen on 12/when I called in, nor all the other times I clicked the opt-out buttonI hope that it doesn't take a Revdex.com complaint for companies to follow the rules, however in this case, I believe that is the only reason I've gotten the results I've been diligently asking for Regards, [redacted]