David's Bridal, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I received and email stating that I will receive a refund check and to this date, I have not Regards, [redacted]

10/30/17,Again, we apologize that the cash register froze, and the situation was not handled in a professional manner The store manager has spoken to all the staff on the way to make sure no one is ever made to fell uncomfortable in our store.Thank you for your patience in this matter.Nancy, David's BridalContact Center

From: Revdex.com of Metro Washington DC Date: Mon, Aug 17, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] & [redacted] < [redacted] @ [redacted] .com>Date: Sun, Aug 16, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Complaint # [redacted] I have now been refunded to my account for the item returned and was received at David's Bridal 7/03/15; My financial dispute with the company is resolved Thank You [redacted]

The customer was in contact with our department and our representative failed to keep the customer updatedWe are unable to create the RMA which is due to a recent system upgrade As of today 11/17/2014, we made two telephone attempts and left a detailed message for the customer to contact us Please see belowWe do apologize for the inconvenience this has caused youAt the initial time you contact us, due to system upgrades we were unable to create an RMA# so you could return your merchandiseCurrently, we are having some system issues where our customers and customer service team are unable to create RMA#’s Because of this issue, we will be more than happy to extend the period for your returnIf you would like to return sooner, we can provide a return address that you can ship the merchandise toUnfortunately, due to the system issue we are currently having, we will only be able to reimburse you in the form of a mail check, which will take to business days for you to receivePlease contact us to let us know how you would like to proceedWe will wait to hear from the customer and update with the resultsThank you

2/20/17, Please give me the opportunity to research this issue I will get back to you as soon as I can.Thank you for your cooperation in this matter.Nancy, David's Bridal

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will be coming into the store to request the refund Regards, [redacted] ***

5/5/17I apologize for the lateness of my reply I have been out with pneumonia, and today is my first day backPlease let me do my due diligence, and I will get back to you as soon as I canThank You, Nancy, David's Bridal, Contact Centet

1/10/17I apologize for the lateness of this email I have been out sick, since Christmas and have just returned.Please let me do my research and I will get back to you as soon as possible.Thank You,Nancy

Attn: [redacted] Fax: ###-###-#### Revdex.com Complaint for [redacted] ID# sans-serif;"> [redacted] Customer called us on 2/14/and left a voice message asking for the status of her orderCustomer order was returned back to our warehouse on 2/16/On 2/14/15, we have requested to our warehouse to reship the customer orderThrough further research our warehouse did not send the replacementCustomer reached out to us again on 2/25/ asking for the status of her refundHowever, our employee did not follow through with the standard process which delayed the processing of the refundWe sincerely apologize for this inconvenienceWe have processed a full refund to the customer’s account for the two on-line orders # [redacted] and # [redacted] , for the total amount of $ Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service @ David’s Bridal

From: Nancy Fenn<***@dbi.com>Date: Tue, Apr 4, 2017 at 11:42 AMSubject: BBB of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] for [redacted] To: " [redacted] @mybbb.org" < [redacted] @mybbb.org>Cc: " [redacted] @***.com" < [redacted] @***.com>Dear ***... [redacted] : Thank You for giving us the opportunity to respond to your claim. I have asked our internet department to refund you the 12.95 in shipping charges to your home. You should see this on your account in three to five business days. In regards to your shipping charge back to us, that cannot be refunded. I hope this helps you. Again, we are sorry that you were not happy with the order. Thank you for your patience in this matter. Nancy, David’s Bridal, Contact Center

September 24, 2014Dear MsButts:Thank you for the opportunity to respond to the concerns of our customer, [redacted] From our [redacted] , MI store[redacted] contacted our store on 6/15/14; she requested her shipping charges be refund for shoes she had to purchase over the phone with our [redacted] [redacted] store due to our warehouse being out of the specific size she needed.As a customer courtesy our [redacted] , MI store will refund [redacted] the cost of her shipping chargesBased on the above information believe we were able to address all of [redacted] 's concerns to her satisfactionPlease feel free to contact me if you have any further questions.Very truly yours, Deborah V Corporate Area Customer Service Manager

Dear [redacted] ***: Please see email below The store has completed the refundTake care, Nancy Hello Everyone, Danielle just returned our call and took the refund over the phone this has now been resolved Thanks for your supportTodd S [redacted] **

8/29/17Dear *** ***:Can you please tell me the name of the bride, and which store this took place in.I look forward to your response; so I can research your concerns.Thank You,Nancy, David's Bridal, Contact Center

Hello, We apologize for the inconvenienceWe have reached out to the customer and provided her resolutionOur store has offered her a refund or a store credit, and the customer is to return the dress back to the storeAgain, we apologize for this inconvenience. Thank you, Patricia
H***, Mgr. Marisa R***, SupervisorCustomer Service at David's Bridal

We apologize for the lateness of this email. Unfortunately, my associate and I have both been out sick. I will work on this today, and get back to you as soon as possible.Nancy F*David's Bridal, Contact Center 6/27/

Hello,
Thank you for giving David’s Bridal the opportunity to
respond to the concern of
our customer Danielle VinsonWe have thoroughly
researched *** *** *** online order # *** and found the following;
*** *** placed her on-line order on 7/24/15, for dress
style ***, in the color wisteria, size
On 8/6/15, *** *** created a return merchandise
authorization number ***, for the dress
On 8/13/15, David’s Bridal warehouse processed the return
package, and issued the refund to her Visa credit card, with reference number ***, in the amount of $
At this time David’s Bridal has refunded
*** *** for her return merchandise
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed de Administratively Resolved]
Complaint: ***
I am rejecting this response because:It was stated that my feedback was forwarded onto the appropriate departments for review I would like to receive a response from them The message also stated that a garment bag is a personal choice, which I understand to a point However, I still think that expensive, precious wedding gowns should be given to brides in a nicer bag than what mine came in I'm not asking for anything fancy and expensive, but just something a little more protective of the dress and also something not clear so that everyone can see it Again, I have purchased several other dresses and garments that have come in better packaging/garment bags than my wedding dress, and I feel that David's Bridal should also extend this courtesy to their valuable customers Also, there was no response about being reimbursed for my garment bag purchase, so I would like to hear back on thatThank you for your time and consideration
Regards,
*** ***

Hello,
Thank you for the opportunity to respond to your concernsWe
apologize for the inconvenienceIn further researching the matter we are
unable to honor your request for a discountThe information is included on the
receipt of
purchased, and posted in the alteration area Again, we apologize for the inconvenience this
has caused you
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Nancy F*Date: Tue, Feb 28, at 1:PMSubject: #*** for *** ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: Listed below is a copy of the order Md*** gave us. There
is no record of a dress. The customer purchased a gown, that cost 275.59. The charge never went through on our endAs this was a discontinued gown, and a final sale. Unfortunately, when we went to fill the order, there were no pieces left The only charge for MsVeranne was for her veil and comb. I can authorize the refund for the veil, but the comb was a final sale. I apologize for this inconvenience, but this happens when a purchase is made on discontinued items. Please let me know if we can be of any further assistance. Please look below, and you will see the purchases. Thank You, Nancy, David’s Bridal, Contact Center Hello Nancy,Here are the screen shots for order ***Customer’s dress was canceled and she was only charged for the items that shipped outOnly money that we received was in the amount of $50.33, the dress of $was never charged as it was canceledWe only charge once an item leaves our warehouse (unless it is a special order which this is not)Since this item was canceled it would have never shipped out so the dress would have never been chargedShe could be seeing a temporary hold made by her bank, but that is something she will need to bring up with them as David’s Bridal never charged her for the dress.Thank you,