David's Bridal, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the company has refunded me the funds as requestedThank you for all your help and Happy Holidays!! Regards, [redacted]

5/16/17Dear [redacted] ***:Listed below is a copy of the dress refund for [redacted] The alterations that were refunded was $420.00,I started responding to you on 5/5/ I explained we needed to do further investigation of the customer’s claims.My supervisor tried calling her numerous times, before she was able to get her on the phone At the bottom of the email, you will see the various emails that went back and forth trying to get this correctedThere are also notes in her event about the refund being done.I had sent you a number of emails stating that this was completed, the latest being this morning Apparently something happened, and you did not receive them.I hope this clears up the record, and does not negatively affect our rating.If you have any questions or concerns, please let me know.NANCY F* I CUSTOMER SERVICE DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: [redacted] EXT*** I FAX: [redacted] EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COMWHATEVER YOU DO, BE YOU #BEYOUROWNBRIDEThis is from [redacted] Good morning, Thank you so much for contacting meI appreciate you taking care of this for me.When would be a good time for me to contact you?Thank youGood Afternoon [redacted] , I tried to reach you today again at [redacted] regarding your emails to our corporate office I work directly with Paul P [redacted] ’s office and have read over your emails and I first would like to apologize for us not connecting the past few days as well as your experience with our store staff.We absolutely will refund your alterations and the cost of the gown I am working remotely and if you wish you can contact me at: ###-###-####I will call you tomorrow to follow up and we can have the store facilitate the refund Have a great day! Cindy I was called twice while I was at work and no number was left originallyMy wedding is tomorrow, I have a million things to do now and trying to figure out this dress situation is just another added hassle! I want the $alteration fee refunded completelyI have already started the dispute with my credit cardThe way your company is "handling" this is ridiculous! On May 3, 5:PM, " [redacted] " < [redacted] @***.com> wrote:David's Bridal in Warwick Rhode Island incorrectly altered my dress AGAIN!! They have failed multiple times and my wedding is in days!!! I drove hour and minutes there and back and purchased the dress on 11/19/12/15/my dress came in but they said I had to schedule my alterations no more than weeks prior to the weddingThe dress was the wrong size so a new one was orderedI had to wait for that new dress to come inMy first alteration appointment was scheduled for 4/1/I drove hour and minutes there and back on 4/1/and the women pinned my dressThey scheduled me to go back 4/26/to try it onI drove another hour and minutes there and back on 4/26/to try it on and bring it homeWELLThe women added cups that were way too small, took the dress in at the wrong places, the back was uneven, my sash wasn't added, and was pinned uneven! At this point I'm very nervous since the dress was a huge failure and my wedding is days awayA women named Estine cut the seams the previous women incorrectly added and repinned me on 4/26/She told me she was going to fix this and I could go back Saturday 4/29/to try it on with the correct bra and take it homeWELL I drove yet another hour and minutes there and back Saturday 4/29/expecting to bring it home againHowever I get there and see the dress was NOT altered yet and was still pinnedI have no faith in the company at all at this pointMy anxiety and stress level is sky highWhich is not good for my high risk pregnancyI already almost passed out at one of my fittingsI asked if the dress would be ready in time for my wedding on May 6th Estine answered very rudely "I haven't missed a wedding in yearsDo you want me to start with yours?" I ignored this rude commentShe scheduled me to come back 5/3/I wrote a review just saying I was very unhappy this was going on and I got a call from a manager on Monday 5/1/who said my dress was ready then transfered me to EstineEstine again very rudely just told me to come in on 5/2/to pick up my dressI drove hour and minutes there and back for the FIFTH time on 5/2/expecting to come pick it up today and it's still incorrect!! The chest was brought up way too high, the strap around my neck is way to tight to the point that my neck was red and hurting after just putting it on, there are loose threads, and pulls in the chest from her cutting seams beforeI am beyond frustrated at this pointMy wedding is in four days! I talk to management and the alterations women is completely rude and lying saying she never pinned me until Saturday 4/yet I have pictures of me in a pinned dress and witnesses with me showing it was done prior! I ask how they are going to fix it and she says they would take $off what I paid! I paid $for this screw up and $is what they offerShe was completely rude trying to make me out to be a liar until I pulled out the photos with date and time stampsSince I showed her the proof she got angry and offered $maxBut still were trying to charge me for things they didn't doI will NOT accept this what so ever! They "fixed the dress"However there are still runs and loose threadsPlus the neck is now too loose At this point I'm in tearsI paid $for alterations, I drove over miles to go there numerous times, and my dress still has issuesThe manager said the most she can do is refund $and I need to speak with corporateI refuse to pay the $for alterations and I want compensation for my troubles and travelI have a high risk pregnancy and this stress is NOT good for my health or my unborn child'sI will be disputing the charges with my credit card for the entire dress and alteration feesI will never recommend a single person to your store and I will be sure to let everyone know of my story! I expect this to be rectified properly!

10/4/16I have researched all our correspondence with the customer's Mother We refunded the entire cost of her alterations; which is what her Mother wanted.Again, we apologize for the inconvenience she experienced.We will not be doing anything additional.Thank You for the opportunity to respond to the customer's concerns.Nancy F*David's Bridal, Contact Center

Hello, Thank you for giving David's Bridal the opportunity to respond to [redacted] complaintWe have thoroughly researched [redacted] in store issue, and found the following; [redacted] ordered her dress from our South Charlestown, WV location on 6/26/15, for the dress style [redacted] , in the color bellini size Our store received the dress on 7/31/15, and emailed the customer advising the dress is in the storeOur store sent [redacted] another email reminder on 8/7/15, advising her that the dress is in the storeOn 8/8/ [redacted] pick up the dress On 8/28/15, a new order was placed for a different style dress, style [redacted] , in the color bellini, size The dress was delivered in the store on 9/2/15, and the store emailed the customer advising the dress has been delivered to our store [redacted] picked up the dress on 9/5/ According to the store notation the customer left the store satisfied with the new style dress Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

[redacted] [redacted] Revdex.com: refund was finally received I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me [redacted] ***

Hello, Thank you for giving David's Bridal the opportunity to respond to [redacted] complaintWe have thoroughly researched [redacted] on-line order # [redacted] , and found the following;>On 8/20/15, [redacted] left a voice message asking for the return authorization number for her order On 8/20/15, we called [redacted] back, and informed her we have created the return authorization number, and we emailed her the information with the instruction on how she needs to return the merchandise Finally, David’s Bridal has provided the return information to the customer Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It is not just about the receipt...The "challenges" were how the staff treated me in front of my daughter that I did not pay for the dress when I did pay for it The "challenges" was that my daughter had to see the clerk fold the dress up in her arms like I was going to snatch it and runThe "challenges" was the fact that my daughter felt terribly sorry that she saw a sgouting match between the clerk and I so that sge could have the dress she wanted.What was the outcome of the staff involved? How will David's Bridal be sure that no one else experiences "challenges" again? Regards, [redacted]

Hello, Thank you for the opportunity to respond to the concern of our customer [redacted] In further researching the matter, on 7/6/ we received a voice message from [redacted] , asking for the status of the returnOn 7/6/15, we requested for the return tracking number, and the [redacted] provided [redacted] tracking number [redacted] , which show that it was delivered on 6/30/We explained to the [redacted] , David’s Bridal return policy state we have to business days to processes returnsOur system shows we sent the information to your financial institution on 7/23/15, via reference number [redacted] We advise that you contact your financial institution for any further questions to your refund Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

Horrible place to shop for a dress. Any bride looking for a dress do not waste you time. Rude, snobs who will not help you and honestly no one cares about how these employees treat you that's why they get away with it.

I filed a complaint a feed weeks ago about this same storeSomehow, my complaint was closed before anything was resolvedSo I called the corporate office for the lady that I had been in contact withShe had been out of the office and didn't know that this situation hadn't been handledShe was kind enough to offer me a reasonable solutionShe email the locate store and CC: me in the emailI'll attach the correspondence belowHowever, when I arrived at the store, wasting my time, a very rude associate decided to tell me, "You have been told more than once that we are not taking this dress back"I was told by the corporate contact to return the dress and get the store credit cardShe refused to do that and said I could shop aroundI had just gotten off work and was rushing to pick my son up from practice that was almost overI DO NPT, I REPEAT DO NOT EVER WANT ANYTHING OUT OF THIS STOREI WILL NEVER IN MY LIFE SET FOOT IN ANOTHER DAVID'S BRIDAL!!! How do you refuse to do something your corporate office told you to do? When my sister called on my way home and fold me she set an appointment at David's bridal for her entire wedding partyI explained what I had been dealing with to herNeedless to say, she cancelled everyone's appointments and is going elsewhere!! Here's the email I received from corporate: Please note that [redacted] is on this emailShe was in Mary Woods’ wedding that was canceledUnfortunately, [redacted] did contact me, but and I was out with my father’s illnessAlso the Revdex.com told me the case was closed, and it wasn’tPlease give her a store credit for this dress [redacted] , this dress must be in pristine condition, tags on it, and no odors, not alteredThank you everyone for your patience in this matter I would like this situation resolved immediately!!!

April 19, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### Complaint#: [redacted] Re: [redacted] Dear [redacted] ***, Thank you for the opportunity to respond to the concerns of our customer, [redacted] ***'s regarding her purchase with David’s Bridal David’s Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion businessThis statement is printed on all purchase receipts and appears on signage at our cash wrap counter It is always very difficult when a customer asks us to make subjective judgments regarding exceptions, as our mission is to be consistent, equitable and fair to our customers nationwide We are unable to accommodate [redacted] ***’s request for a full refund of $for the preservation kit which was purchased on February 18, from Store # [redacted] Fresno, CA Should you have any questions, please contact me Sincerely, CINDY M [redacted] CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have spoken with a representative directly, received an RMA# and returned the item via UPS I am now waiting for a refund to my account Regards, [redacted]

Hello, We strongly apologize that you have rejected the answer to the complaintWe further researched the matter, and the store have provided us a transaction number [redacted] , for the credit to your account dated on 3/15/Attached we have provided you a copy of this transactionPlease note the high lighted area reflect the refund creditAgain, we strongly apologize for this inconvenienceThank you, Patricia H***, MgrMarisa R [redacted] , Supervisor Customer Service at David's Bridal

April 11, The Revdex.com Of Metro Washington DC & Eastern PA John FKennedy Blvd, Suite Philadelphia, PA Complaint# [redacted] Re: [redacted] Dear Sirs/Madame, Thank you for the opportunity to respond to the concerns of our customer, [redacted] regarding her recent store visit on April 3, I have thoroughly researched her concerns and have spoken with the District Manager, Geri B [redacted] I have learned [redacted] scheduled an appointment for her bridal party in Store [redacted] - East Totowa, NJ on April 3, At David’s Bridal, we pride ourselves on high levels of customer serviceWe strive to provide superior service for our valued customersPlease be assured that we have addressed your concerns regarding this disappointing experience in our store In our mission to be consistent, equitable and fair to our customers nationwide, unfortunately we are unable to provide [redacted] with store credit, alterations at no charge or a discount on her dress purchase as requested On behalf of David’s Bridal, we sincerely apologize for this experience Thank you, CINDY M [redacted] I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COM

8/1/17Dear [redacted] :Thank you for giving us the opportunity to research this matter.Please let me do my due diligence and I will get back to you as soon as I canNancy, David's Bridal, Contact Center

2/7/17Dear [redacted] ,First, I apologize for this continuing issue Can you please let me know what your wedding date was, and was the order under [redacted] ? Also can I have the email address that they are sending you the emails.I will be sure to take this to the proper department to make sure this stops.I look forward to hearing from you.Again, I am sorry for this situation.NancyDavid's Bridal, Contact Center

Hello, Thank you for giving David's Bridal the opportunity to respond to [redacted] complaintWe have thoroughly researched [redacted] store purchase at our Clackamas, Oregon location [redacted] purchased a wedding gown style ***, in the color white in a size on 2/18/15, in the amount of $At the time of the purchase [redacted] was informed all sales are final [redacted] cancelled the order on 3/12/15, and placed a new order for the wedding gown style [redacted] in the color white, in the size 2, in the amount of $ The standard operation for David’s Bridal is to have the customer return the merchandise for an exchange for equal or greater value, or provide a store credit The resolution is as follows, David’s Bridal allowed [redacted] to return the original purchase for a lesser value itemThis is not David’s Bridal standard operation of procedureIf [redacted] wants to return the merchandise she can return the wedding gown for a store credit Again, we apologize for the inconvenience this has caused [redacted] *** Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

June 25, Dear ***:Thank you for the opportunity to respond to the concerns of our customer, ** [redacted] ***, from our ***, FL store.Our store shipped ***'s bridesmaids dress on 4/9/14, for a 5/31/wedding dateOn 4/11/our customer contacted our store informing them that she had received the wrong dressThe store immediately re-ordered the correct dress and requested a [redacted] call tag to have the wrong dress picked up and returned to the store.Because of the confusion, ** [redacted] received two units of the correct bridesmaids dressThe first dress she received had a spot that her seamstress was able to removeThe customer then had the dress altered.On 5/17/14, ** [redacted] returned the unused bridesmaids dress to the ***, FL storeAt that time our store provided ** [redacted] a $price adjustment on the dress due to the inconvenience.We apologize for the challenges ** [redacted] experiencedAs a courtesy, the ***, FL store will refund ** [redacted] an additional 50% off her dress, bringing the total refund to $We ask ** [redacted] to please contact the store so her refund can be processed by 7/12/14.Based on the above information, we unfortunately, are not able to honor our customers request for a full fund of the cost of the dress.Very truly yours,

Hello, We strongly apologize that you have rejected the answer to the complaintWe further researched the matter, and the store have provided us a transaction number [redacted] , for the credit to your account dated on 3/15/Attached we have provided you a copy of this transactionPlease note the high lighted area reflect the refund creditAgain, we strongly apologize for this inconvenience.Thank you, Patricia H***, Mgr.Marisa R [redacted] , SupervisorCustomer Service at David's Bridal

May 20, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint# [redacted] Re: [redacted] Dear [redacted] Thank you for the opportunity to respond to the concerns of our customer, [redacted] regarding her purchase and alterations with David’s Bridal I have thoroughly researched our customer concerns and approved/processed a refund of the bridesmaids dress and alterations in the amount of $which was credited to her visa credit card on May 19, Should you have any questions, please contact meSincerely, cindy m [redacted] I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: [redacted] @dbi.com I WEB: DAVIDSBRIDAL.COM