David's Bridal, Incorporated

March 7,
Dear **Butts,
Thank you once again for the opportunity to respond to **Jamie ***'s concerns regarding discounts on a purchase she made at our ***, OH store location
As stated previously, *** purchased/ordered style 9Ton 4/29/She picked up her special ordered gown on 6/1/
When *** returned to the *** store on 1/25/14, she stated she was previously advised there would be a 20% discount on her undergarmentsThe store personnel had no knowledge of that conversationThe customer was advised that a 20% discount on undergarments was not something we could offer, as this is not part of the David's Bridal Rewards discounts
Once again, although we truly apologize for any confusion regarding discounts offered to our brides through our David's Bridal Reward program, we are unable grant *** request to discount 20% off the bra she purchasedThere will be no further consideration in this matter
Very truly yours,

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***

9/19/16Please give me the opportunity to find out what the store did.Thank You,Nancy F*

I went to Davids Bridal, the one located in Kennewick, Wa, to try on some dresses because I had recently gotten engagedThis happened in March of 2016, so earlier this yearI was sure to book an appointment because I know they will only take you in by appointmentSo like others here my appointment was terribleFirst of all the lady helping me was also helping like other bridesThe undergarments she chose for me were way to bigSo I started trying on dresses and there was one particular one that I liked the best from the ones she brought in for me, all in a very hurried pace as I might add, it seemed all she cared about was the saleIt was still a year before my wedding so I was not sure about the purchase and I told her a couple of timesTo make this story short she lied to me and said that the dress would take months to arrive and that the dress might not be available anymore when I came backHorrible ethics on her part she pushed me to get a dress I was unsure of and that I am now stuck with and trying to resell so I can afford a different one on the day of my weddingThe sales person was intimidating showing signs of anger when I said I was't sure about the saleHORRIBLE EXPERIENCE

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, despite the dates being incorrectThis organization was contacted on several occasions before beginning the refund process, which they only approved after I filed this complaint.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I do not accept the response from David’s Bridal I ordered the size dress that I was told I needed by the staff who assisted me The dress came fitting a whole size smaller than the one I tried on at the store When I took the dress back to the store the manager said “that everyone knows that the dresses ordered come in a size smaller then in the stores.” If they knew this then why didn’t they inform me of this and have me order the next size up I believe this is their scam to make their customer’s spend more money I read through the complaints and this company has an “F” grading and there were a number of other customers with this exact issueCorporate staff, *** ***, only offered to waive the $fee for rushing another size AFTER I pointed out that she was doing nothing to remedy the problem It is a shame that this is how they do business With the wedding only being less than two weeks away I couldn’t risk this same problem occurring again by ordering another size four, nor was I going to give this company more of my money when they were already screwing me over!
It was never that I didn’t want the dress; *** is putting words into my mouth I wanted it, which is why I ordered it! It was purchased along with the bride’s sash that we also ordered that day! As the maid of honor I was to match the brideSo, David’s Bridal told me to order a size I fit in at the store (knowing that they arrive a size smaller but don’t share this with me), and then expect me to purchase a bigger size and pay for the alterations and a rush fee! Unbelievable!
I was NEVER informed that all sales were final! The receipt that I was asked to sign was because they ran my credit card!
Only after they refused to help me I discovered that they DO ACCEPT returns on-line! If I knew this then I would have ordered my dress on-line I live an hour from the store, it’s not like it was convenient for me to go there *** stated that they allow for on-line returns because the customer doesn’t get to try it on until it is delivered and stated that I already had by dress at my home Where does she think dresses that are ordered on-line are delivered to? THE PERSON’S HOME! I DID NOT GET TO TRY MY DRESS ON UNTIL IT WAS DELIEVERED TO MY HOME EITHER I live an hour away and my sister-in-law had to pick it up for me and drop it off for me to try on, this is why it took a week to do so! I explained to this corporate as well, and again she is did not offer a solution or allow me to make a returnI WILL NEVER recommend David’s Bridal to ANYONE! They are supposed to help people with one of the most important days of their lives and instead they cause more grief and heartache! Shame on them!
We also overheard the manager at the store bragging about how they are buying out the stores in Mexico and other countries, but they can’t offer refunds to those who have an issue with their purchase due to the staff misleading them Shame on them! It’s not like this was a special order, they carried this dress in the store It was brand new with the tags on it There is no reason why they can’t accept responsibility for having the wrong size ordered and issue a refundRegards,
*** ***

October 2, Dear *** ***:
Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our ***, NY store.After researching this issue, I was informed that a refund was credited back to our customer's David’s Bridal credit
card on 8/28/for the wedding gown purchase.Based on the above information I believe we were able to address all of *** ***'s concerns. Please contact me if you need any further informationYours truly,
Deborah V
Corporate Area Customer Service Manager

5/16/17Dear *** ***:Listed below is a
copy of the dress refund for ** ***. The alterations that were refunded was $420.00,I started responding to you on 5/5/17. I explained we needed to do further investigation of the customer’s claims.My supervisor tried calling her numerous times, before she was able to get her on the phone. At the bottom of the email, you will see the various emails that went back and forth trying to get this correctedThere are also notes in her event about the refund being done.I had sent you a number of emails stating that this was completed, the latest being this morning. Apparently something happened, and you did not receive them.I hope this clears up the record, and does not negatively affect our rating.If you have any questions or concerns, please let me know.NANCY F* I CUSTOMER SERVICE DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: *** EXT*** I FAX: ***EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COMWHATEVER YOU DO, BE YOU #BEYOUROWNBRIDEThis is from *** ***Good morning, Thank you so much for contacting meI appreciate you taking care of this for me.When would be a good time for me to contact you?Thank youGood Afternoon *** ***, I tried to reach you today again at *** regarding your emails to our corporate office. I work directly with Paul P***’s office and have read over your emails and I first would like to apologize for us not connecting the past few days as well as your experience with our store staff.We absolutely will refund your alterations and the cost of the gown. I am working remotely and if you wish you can contact me at: ###-###-####. I will call you tomorrow to follow up and we can have the store facilitate the refund. Have a great day! Cindy I was called twice while I was at work and no number was left originallyMy wedding is tomorrow, I have a million things to do now and trying to figure out this dress situation is just another added hassle! I want the $alteration fee refunded completelyI have already started the dispute with my credit cardThe way your company is "handling" this is ridiculous! On May 3, 5:PM, "*** ***" wrote:David's Bridal in Warwick Rhode Island incorrectly altered my dress AGAIN!! They have failed multiple times and my wedding is in days!!! I drove hour and minutes there and back and purchased the dress on 11/19/12/15/my dress came in but they said I had to schedule my alterations no more than weeks prior to the weddingThe dress was the wrong size so a new one was orderedI had to wait for that new dress to come inMy first alteration appointment was scheduled for 4/1/I drove hour and minutes there and back on 4/1/and the women pinned my dressThey scheduled me to go back 4/26/to try it onI drove another hour and minutes there and back on 4/26/to try it on and bring it homeWELLThe women added cups that were way too small, took the dress in at the wrong places, the back was uneven, my sash wasn't added, and was pinned uneven! At this point I'm very nervous since the dress was a huge failure and my wedding is days awayA women named Estine cut the seams the previous women incorrectly added and repinned me on 4/26/She told me she was going to fix this and I could go back Saturday 4/29/to try it on with the correct bra and take it homeWELL I drove yet another hour and minutes there and back Saturday 4/29/expecting to bring it home againHowever I get there and see the dress was NOT altered yet and was still pinnedI have no faith in the company at all at this pointMy anxiety and stress level is sky highWhich is not good for my high risk pregnancyI already almost passed out at one of my fittingsI asked if the dress would be ready in time for my wedding on May 6th Estine answered very rudely "I haven't missed a wedding in yearsDo you want me to start with yours?" I ignored this rude commentShe scheduled me to come back 5/3/I wrote a review just saying I was very unhappy this was going on and I got a call from a manager on Monday 5/1/who said my dress was ready then transfered me to EstineEstine again very rudely just told me to come in on 5/2/to pick up my dressI drove hour and minutes there and back for the FIFTH time on 5/2/expecting to come pick it up today and it's still incorrect!! The chest was brought up way too high, the strap around my neck is way to tight to the point that my neck was red and hurting after just putting it on, there are loose threads, and pulls in the chest from her cutting seams beforeI am beyond frustrated at this pointMy wedding is in four days! I talk to management and the alterations women is completely rude and lying saying she never pinned me until Saturday 4/yet I have pictures of me in a pinned dress and witnesses with me showing it was done prior! I ask how they are going to fix it and she says they would take $off what I paid! I paid $for this screw up and $is what they offerShe was completely rude trying to make me out to be a liar until I pulled out the photos with date and time stampsSince I showed her the proof she got angry and offered $maxBut still were trying to charge me for things they didn't doI will NOT accept this what so ever! They "fixed the dress"However there are still runs and loose threadsPlus the neck is now too loose. At this point I'm in tearsI paid $for alterations, I drove over miles to go there numerous times, and my dress still has issuesThe manager said the most she can do is refund $and I need to speak with corporateI refuse to pay the $for alterations and I want compensation for my troubles and travelI have a high risk pregnancy and this stress is NOT good for my health or my unborn child'sI will be disputing the charges with my credit card for the entire dress and alteration feesI will never recommend a single person to your store and I will be sure to let everyone know of my story! I expect this to be rectified properly!

Nancy,For your research:*** ** ***Davids Bridal @*** *** ***St.Peters MO ***I have reviewed the response made by the business in reference to complaint ID ***.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: My email NEVER should have been provided to anyone outside of Davids Bridal in the first place I made this explicitly clear to them when I provided it Especially as I still continue to receive emails from their affiliates Yes, they too should comply however they should have never gotten my email to start with While it appears there is nothing that can be done to stop this SPAM as I'm sure my email has been sold, re-sold and then sold some more, Davids Bridal needs to be held accountable for this as they are the ones who initially started the SPAM nightmare and in my opinion violated the CAN-SPAM Act.
Regards,
*** ***

May 16, Dear *** ***,Thank you for the opportunity to respond to *** ***s concerns regarding a bridalgown she purchased at our ***, OH storeThe matter as described by the customer was thoroughly researched.*** *** orderedpurchased wedding gown style ***
on 4/16/The special ordered gown arrived at the *** store on 5/5/14, and the customer was automatically e-mailedOur systems at Davids Bridal automatically generate an e-mail to our customers when their special ordered merchandise arrives at the store.On 5/10/14, the customer picked up her merchandise in our *** storeAt that time, she stated she had an alterations appointment
Unfortunately, the store had no record of an alterations appointment at that timeAlthough the customers gown was packaged for her in a Davids Bridal Garment bag when she was ready to leave, she requested the store include one of our heavy plastic display bagsThose bags are clearly display pieces onlyThe customer was worried that her dress would get wet because it was raining, however, her dress was packaged in the Davids Bridal Bag, which is a garment bag that is specifically made to protect bridal gownsOn 5/12/14, *** *** called the store and requested a refund, as she stated her dress was defectiveThe store personnel offered to allow the customer to return with her gown, and if it was truly defective, they could offer to reorderreplace the gown for herShe stated she would call back to let them know what she wished to doOn 5/13/14, *** *** contacted our corporate officeShe stated she wished to return her gown as she felt it was defective, and that she already purchased another bridal gownDuring our conversation, I requested she return to the *** store so that a member of our management team, as well as the - alterations manager, could view the dress on the customerIf it is truly defective, we would be more than happy to offer a refund in fullTo date, *** *** has not contacted nor returned to our *** storeShe will need to schedule an appointment with *** ***, who is the Store ManagerOnce *** is able to see view *** *** in the gown, at that time, she will be able to determine if it is truly defective, and if so, offer to refund.Very yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:----Wrong pricing and wrong style numberin case you didn't READ my complaint you have it all wrong Lets try this again The style number is *** NOT *** and the color is blush NOT petal....there was NEVER a cost of $it was $in store and never looked at anything for $it was on sale for online for $ And how did I cancel...I BOUGHT THE DRESS IN THE STORE IT WAS NOT AN ORDER
Regards,
*** ***

February 26, 2016Dear Sirs/Madame,Thank you for the opportunity to respond to *** ***’s concerns regarding online order #***We apologize the website did not allow promotional code ”GREAT DAY” and allow a discount of $to be applied to *** ***’s online order on February 22, 2016.I have researched our customers concerns with our online team and would be more than happy to honor the discount of $plus refund the shipping feesA member of management contacted *** *** today and left voicemail message stating a refund of $was processed today to her *** credit card.Sincerely,Cindy M Customer Service Store Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I did have a conversation with *** about the 12-month interest free promotion, but also informed her that her sales associate, *** *as well as the manager on duty BOTH CONFIRMED this. It should not be the customer's fault that both the sales associate and the manager LEFT OUT THE FACT that it was for "photography" purchases only. As I stated to ***, I clearly know the difference between a photography purchase and a bridal gown/veil purchase, and would assume the sales associate and manager would too. But for the fact that both *** *and management told me MY PURCHASE would be 12-months interest free, I wouldn't have opened an account!!! I could NOT afford a $179/month payment, but could afford a $89/month payment. If you review my credit card payment history, you'll see that I was making payments of $89/month based on the information provided by David's Bridal employees
I also told *** that I did not see any signage anywhere in the store about this promotion. When I asked her why the sales associate or the manager did not point out this signage to me (when I asked about any credit card promotions), she told me it was "human error!" So is this common procedure for David's Bridal employees and management???? They do not need to be aware of promotions and give ACCURATE information as long as there is a so-called sign??? And when a situation like this occurs, the motto is to "blame the customer!!!"
Since I stepped foot into that store in June of 2013, I have yet to receive consistent information from any employees (see examples below)!!!!
(1) One of my bridesmaids dresses needed to be re-ordered due to size (the sales associate had us order a dress that was too big for her). When the dress came in, I was told the dress would be held 7-days. I called the store the following Saturday, spoke with ***, who told me she would hold the dress until the following weekend. The following weekend arrived, we had some family issues and when I called the store (spoke with an African-American woman whose name I cannot remember), I was told that *** shouldn't have told me that the dress would be held and that the dress would be returned if not picked up within the time limit. Since I didn't want the dress to be returned, I went to the store that Saturday to pick it up and I'm told by a third person (sitting at the reception desk-***?) that "paid items are never returned," but instead the customer is called and the dress can be shipped for a fee of $
(2) I was told by one employee that "each time you make a purchase, you will receive a *** card." On April 5, 2014, I was in the store making a purchase and asked *** *if I could have a *** card. She responded I should have received one at the time my gown was purchased. After explaining what I was told, she did not seem too willing to give me one and told me they were out of them
(3) I called the store previously to inquire about timing of getting my bridal gown steamed and was told I could have my dress steamed one week before the wedding, which I was happy to hear. However, when I went for my alterations appointment on April 5, I learned that this is NOT the case and that my dress will be steamed AFTER the alterations have been completed, when I'm required to try the dress on again!! This is not satisfactory to me!!
Another example of being misinformedWhen I was purchasing my bridal gown, my consultant told me that *** *** could dye ties to match the cornflower blue bridesmaids dresses. Yet when I attended a bridal show, employees of *** *** told me that is NOT something they could do
Is it any wonder why I do not have any confidence in what I'm told by employees of this company?? I am not a "Bridezilla" by any means, but I am not giving up on this matter either. It's clear, by this complaint and the examples noted above, that David's Bridal employees are not on the same page about anything--including credit card promotions!!! I should not be financially penalized because your employees are misinformed, and do not provide ACCURATE or CONSISTENT information!!!!!
As I mentioned previously in this complaint, I have paid my David's Bridal credit card in full in order to avoid additional finance charges. I request, again, that I am refunded the $in finace charges.Regards,*** ***

We regret that *** *** *** had the experience she described and would like to rectify the situation for her immediatelyWe have attempted to contact *** *** several times and have been unsuccessfulWe will honor the 20% off promotion but need to speak to her in order to make this
happenPlease have *** *** contact us back at her earliest convenienceThank you for bringing this to our attention
Sincerely, Holly C*** **Director, Contact Center Operations