David's Bridal, Incorporated

This is the company's final position Unfortunately, due to the time that passed since the customer made her purchase David's Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion business This statement is printed on the purchase receipt, garment hangtags, it is stated on the signage at our cash wrap counter and on our website There are rare occasions when we make an exception and issue a store credit Our ability to do this based on several factors, one being the timeframe between purchases and the customer’s request According to our records, the merchandise was paid for February 11, and taken home on March 4, Due to the length of time that has passed, we are unable to accommodate the customer’s request to return the merchandise The customer may want to consider placing an ad in the newspaper, taking the merchandise to a consignment shop or listing it on line

Good Morning Mr [redacted] ,My name is Cindy M [redacted] I and I am located at the corporate office in [redacted] , PA I received a notification from the Revdex.com regarding an experience you had in a David’s Bridal store and would very much like to assist you.I will need the following information so that I may research your concerns:Bride’s NameWedding DateStore LocationYour Wife’s NameOnce I have this information I can look into this for you as soon as possible.I look forward to working with you.Cindy CINDY M [redacted] I I CUSTOMER SERVICE STORE SPECIALISTDAVID’S BRIDAL [redacted] * [redacted] * [redacted] * [redacted] WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

Hello, We apologize for this inconvenienceWe have researched your order again, and our records show we processed your return on 7/1/15, with the transaction numbers [redacted] , [redacted] The refund can take about to business days for your financial institution to process on their end Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

Hello, Thank you for the opportunity to respond to [redacted] ***'s complaintWe strongly apologize for the inconvenienceWe have further researched this matter with our storeThey had refunded the customer on 3/15/15, for the dress in the amount of $1,150, and the slip in the amount of $Customer has been refunded in full for both merchandiseAgain, we apologize for the inconvenience Thank you, Patricia H***, MgrMarisa R [redacted] , Supervisor Customer Service at David's Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received an email from Nancy and will in contact with herAt the same time I was informed by my friend (The Bride) that she received a phone call from the store and they made an apology, offered another appointment with someone else for better service, and offered to let me return my dressI am 100% satisfied with them rectifying the situation and I appreciate them doing all in their power to make this better Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never saw any postings about all sales being final and the exchange was made because the ORIGINAL dress I purchased was the same dress my daughter in law picked for her original gown and I didn't want to hurt her feelings so I EXCHANGED the dress, I never asked for a refund at that time and I still was not told that the sale was final even during that visitI am years old and I NEVER bought a wedding or formal dress before so I had no idea or I would have NEVER bought the dress to begin withThey could still sell the dress and not lose anything I felt pressured to buy the dress because it was the only one in my size in both gowns Regards, [redacted] ***

April 14, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### Complaint# [redacted] Re: [redacted] Dear [redacted] ***, Thank you for the opportunity to respond to the concerns of our customer, ** [redacted] regarding shipping charges for her online purchase for which she received a less than pristine item I have thoroughly researched our customer concerns and approved/processed a refund in the amount of $to her [redacted] credit card Should you have any questions, please contact me Sincerely, CINDY M [redacted] CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COM

From: Nancy F*Date: Wed, Aug 10, at 10:AMSubject: [redacted] Revdex.com complaint# [redacted] To: " [redacted] @***.com" < [redacted] @***.com> Dear [redacted] : First, I apologize for the lateness of this email Unfortunately, I just received it todayAs you can see below, you have been opted out of vendor calls We do notify all the vendors, but there can be a lag in them responding to usIf you are still receiving calls or emails, please let me know, and I will contact themAgain, I am sorry for any inconvenience you experiencedNancy F*David’s Bridal, Contact Center David’s Bridal , Contact Center

9/12/17Dear [redacted] ***,Thank you for letting us know about your concerns My associate Christine has emailed you the RMA information We will be happy to do this return for you.I apologize for this inconvenience.Sincerely,Nancy, David's Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, Thank you for giving David's Bridal the opportunity to respond to [redacted] complaintWe have thoroughly researched [redacted] store purchase at our East Brunswick, NJ location, and found the following; [redacted] ordered her wedding gown on 9/20/14, and the store received it on 10/6/Our store attempted to contact [redacted] on 10/6/via telephone and her phone number was disconnectedOn 11/10/and on 11/17/14, our store attempted to contact [redacted] again and the number was still disconnected David’s Bridal policy is to hold the merchandise for two weeks, if the customer does not come to pick up the merchandise, they will return the items back to our warehouse We contacted our store in East Brunswick, NJ and spoke to our store manager Kristen, and she informed us [redacted] has picked up all of the items she ordered David’s Bridal has fulfilled the customer request with providing her with her merchandise We apologize for any inconvenience this has caused the customer Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has completely acknowledged the issues with the product I purchased, and done an excellent job in helping me ensure that I have the correct dress, and the necessary funds for the required alterations I am now a happy customer I appreciate their efforts, and the efforts undertaken on my behalf of the Revdex.com I would now recommend David's Bridal for my friends, and will continue to shop with them in the future Thank you for all of your assistance in resolving this complaint Regards, [redacted]

10/31/16Dear [redacted] :First, I apologize for this inconvenience I did verify with our ecommerce department that your order was never charged to your credit card Unfortunately, we have no stock for this particular dress I see that that you have been offered a 10% discount and free shipping on your next order.You should have received an email stating that we were unable to fill your orderAgain, we are very sorry that we were not able to fill your orderWe hope that we can help you with future order.Sincerely,Nancy, David's Bridal, Contact Center

May 16, 2014Dear ***,Thank you once again for the opportunity to respond to ** [redacted] 's concerns regarding a bridesmaid dress she purchased from our [redacted] , PA storeThis matter was thoroughly researched.When ** [redacted] visited our [redacted] store on 3/29/14, she selected style [redacted] , mint, to wear in the wedding of [redacted] The customer ordered the size 4.The special ordered dress arrived at the store on 4/ll/14, and the customer was contactedShe picked up her dress on 4/14/14.Two weeks after picking up her dress, ** [redacted] returned to the storeShe stated the dress was a bit tight across the bust Because the wedding was scheduled two weeks later, on 5/11/14, store personnel advised ** [redacted] that they would gladly re-order the next size, however, because the order was needed in a very short time-frame, there would be a $rush fee to obtain the next size** [redacted] stated she did not wish to pay the $20.00, and she was also concerned that the next size would be a bit too largeShe did not wish to incur the cost of any alterations that might be neededShe requested a refund in full, as she stated she no longer wanted the dress.As previously stated, David's Bridal sells to a final sale in all of our stores nationwideThis statement is printed on the customer's receipt, it is reiterated on our website, and it is stated on signage in our stores at the cash wrap counterIn an effort to be fair and consistent to all of our customers, we generally do not make exceptionsWe were, however, willing to exchange the dress for the next size for the customer.When ** [redacted] contacted customer service on4/28/14, she again requested a refundAn offer was made to waive the rush fee to re-order, however, she would need to decide which size she wished to obtainIt was determined in store, as well as during that conversation, that perhaps, she was in between sizes** [redacted] turned down our offer to exchange her dress.As stated previously, we are unable to grant ** [redacted] 's request for a refund for the bridesmaid dress she purchased in our [redacted] , PA storeThere will be no further consideration in this matter.Very truly yours,

1/31/17Dear [redacted] :I also let you a voice mail Please follow the directions below, and we will be happy to send you a mail check.First, I apologize for all this inconvenience Listed below is what I need you to do.Please send us the original store credit Keep a copy for your records Once we get the original store credit we will void it out of the system.Please include the address you want the check sent to, and the proper spelling of your name.Please mail this store credit to David's Bridal [redacted] **., Conshohocken, Pa ***, attn: Sales Audit, NancyOnce we get this, we will get the check cut and out to you as soon as possible.If you have any questions or concerns, please let me know.Again, I am sorry for all these challenges.Sincerely,Nancy, David's Bridal

April 14, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### Complaint# [redacted] Re: [redacted] Dear [redacted] ***, Thank you for the opportunity to respond to the concerns of our customer, [redacted] regarding her online purchase with David’s Bridal On March 1, – Online Order # [redacted] – An order was placed for Style [redacted] Ebony Size On March 4, -Online Order # [redacted] shipped to the customer On April 1, – An RMA was issued to the customer to begin the return process of the item Once the item is received at our distribution center and has passed a quality inspection the return/credit is processed to the customer’s credit card On April 14, – The item was deemed returnable and the return was processed to the customer’s credit card When speaking with a member of the customer service team today, the customer was instructed to contact her financial institution to confirm the funds have been returned to her account Should you have any questions, please contact me Sincerely, CINDY M [redacted] CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COM

Hello, We apologize for the inconvenienceWe have reached out to the customer and provided her resolutionOur store has offered her a refund or a store credit, and the customer is to return the dress back to the storeAgain, we apologize for this inconvenience Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David's Bridal

I made several attempts to reach [redacted] regarding his Revdex.com complaintThe message I left on 12/15/asked the wedding planner to contact me directlyTo date, no return call was made to my office However, [redacted] contacted the store at which the gown was purchasedThe store staff asked [redacted] to have [redacted] ***; the bride, call and set up a time to bring the gown into the store and meet with the Store ManagerPlease see the stores notes belowThe store is willing to work with the customer and offer 20%, however before any compensation is made, the customer must bring the gown into the store for review

April 14, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### Complaint# [redacted] Re: [redacted] Dear Sirs/Madame, Thank you for the opportunity to respond to the concerns of our customer, Ms [redacted] regarding online purchases made on the David’s Bridal website as well as the disappointing level of service received while visiting Store # [redacted] in Hampton, Virginia On April 1, 2016, Online Order # [redacted] was placed for the following item: • Style [redacted] Marine Size • The order was cancelled the same day due to limited availability of this style in our distribution center On April 5, 2016, Online Order # [redacted] was placed for a second time for the following item: • Style [redacted] Marine Size • The order was submitted, processed and shipped to the customer On April 12, 2016, Online Order # [redacted] • The order was delivered to the customer’s address as requested On behalf of David’s Bridal, I sincerely apologize for the disappointing serviceThe incidents outlined in [redacted] ***’s letter were most unfortunate, and certainly do not align with our mission to provide superior customer service Should you have any questions, please contact me Sincerely, CINDY M [redacted] CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COM