David's Bridal, Incorporated

I accept the refund of the amount, however I have a few questionsI received a return request from David's Bridal asking me to mail the item back to them, do I have to return anything? Also, unless the preservation kit comes with a bigger box, I do not have any desire to have my gown re-preservedFinally, when will the refund amount reflect in my bank account? Thank you [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, Thank you for giving David's Bridal the opportunity to respond to [redacted] *** complaintWe have thoroughly researched [redacted] online order # [redacted] , and found the following; On 8/31/15, [redacted] called and left a voice message asking to return her size slip, because it was too small On 8/31/15, our customer service representative Heather called the customer, and informed her we will be emailing her the return authorization number and instruction on how to return the merchandiseBelow you find a copy of the email that was sent to [redacted] *** Finally, David’s Bridal has contacted the customer, and provided her all the information Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Email From [email protected] To [redacted] Cc Bcc Subject [redacted] Order [redacted] RMA CRM: [redacted] Email Processed No Regarding [redacted] Hello [redacted] , Thank you for your inquiryPlease return the merchandise utilizing RMA Return # [redacted] , and send the merchandise to the following address, which is included belowAlso please include the RMA Return # [redacted] on the outside of the package when sending back to our warehouse as well as a brief note describing the reason you are returning the merchandisePlease keep your tracking information (if applicable) on hand when sending the merchandise back to the warehouse Once our warehouse receives the returned merchandise, they will Quality Control inspect it to ensure it is in proper condition to receive as a returnAt which point it passes inspection, David's Bridal will then issue a refund to your credit card for the cost of the merchandise The David’s Bridal customer service team strives to ensure that each customer is completely satisfied with their purchase, and hopefully the information above has done just thatHowever, if you have any questions or concerns, we are here to help and would love to hear from you! Please feel free to reply to this email or call us at Option# Please Return to: David’s Bridal Returns: Order # [redacted] - RMA # [redacted] Suite [redacted] Bristol PA, [redacted] Thank you! Heather

October 1, 2014Dear [redacted] ***:Thank you for the opportunity to respond to the concerns of our customer, [redacted] from our [redacted] ***, NV store.We apologize to our customer for any misunderstanding in reference to alterations costsOur stores do have onsite alteration departments for our Customer's convenience, however alterations are an additional fee, and customers do not have to use our accommodations for their altering needs.David's Bridal gowns and dresses are mass produced according to our Corporate mandated measurement standards; we do not custom make dresses or gowns to fit our customers.David's Bridal must remain fair and consistent with all our customersWe achieve this goal by following Company policy equally With all customersAs a customer courtesy, [redacted] was issued a partial refund in referente to this issue.Based on the above information we are not able to honor our customers request for a full refundPlease feel free to contact me if you have any further questions,Very truly yours,Deborah VCorporate Area Customer Service Manager

12/26/16, Dear Mr [redacted] :Please give me the opportunity to research this situation, and I will get back to you as soon as possible.I apologize for the lateness of this email; but I have been out of the office due to a family illness.I will get back to you as soon as possibleThank You,Nancy , David's Bridal

July 30, Dear [redacted] ***:Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted] , and her purchase from our Norfolk, VA store[redacted] 's request has been fully researched| learned that [redacted] purchased her wedding gown on December 2, and picked the gown up on January 2, [redacted] 's wedding wasscheduled for October 13, At this time, [redacted] 's gown has been out of the store for more than two and a half years.David's Bridal has an “all sales are final” policy that is standard within the bridal and special occasion industryThis information is posted at our cashwrap, on our website and printed on our receiptsWe rarely make exceptions to this policyDavid's Bridal cannot be held responsible for changes in a customer's plans.Based on this information, we are not able to honor [redacted] 's request to allow the return of her wedding gownShould you have any further questions, please do not hesitate to contact us.Very truly yours,Marion M Regional Customer Service Manager

From: Marisa R [redacted] < [redacted] @dbi.com>Date: Tue, Sep 15, at 1:PMSubject: Revdex.com Complaint - ID # [redacted] - [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: [redacted] < [redacted] @dbi.com>Hello [redacted] ***, [redacted] does not provided us with enough information for us to further research his concernsIs there a way you can reach out to the customer and ask for the following information: First and last name that was entered on the on-line orderPhone numberAddressEmail address Please advise? Thank you,Patricia H***, Mgr.Marisa R [redacted] , SupervisorCustomer Service at David’s Bridal

From: Nancy F [redacted] Date: Tue, Feb 21, at 2:PMSubject: [redacted] *** # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: " [redacted] .com" < [redacted] .com>Dear [redacted] ***: I just talked to the store, and they got the sleeves They will sew them on the minute they receive themI apologize for the lateness of getting your sleevesWe hope you have a lovely weddingSincerely, Nancy, David’s Bridal, Contact Center

Hello, Thank you for the opportunity to respond to your concerns We apologize for the inconvenienceIn further researching the matter, on 7/6/15, we see you spoke with a supervisor, and a replacement of the size was shipped out We are going to honor a refund of $50.00, as a service gestureWe have sent your billing information to our finance department requesting a credit be provided as form of reimbursement The refund is to be returned to the form of payment originally used to place the orderAlso, please note the credit may require to business hours for the credit to be processed by our finance team Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

Good Evening [redacted] I am in receipt of an email sent to the Revdex.com regarding the recent purchase of a wedding gown in Store *** If you would, please allow me to research your concerns and contact you tomorrow at the below listed telephone number to discuss your concerns in more detail.I look forward to speaking with you.SincerelyCINDY M [redacted] I CUSTOMER SERVICE STORE SPECIALISTDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: [redacted] I FAX: ###-###-####EMAIL: [redacted] @DBI.COM I WEB: DAVIDSBRIDAL.COMWHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

Hello, Thank you for the opportunity to respond to the concern of our customer, [redacted] We apologize for the inconvenienceIn further researching, [redacted] contacted us on 7/11/15, and left us a message asking for the status of her returnWe contacted her back on 7/12/15, and left a voice message asking for the return tracking numberOn 7/15/15, [redacted] , called back and provided the USPS tracking number [redacted] We sent the information to our warehouse departmentOn 7/28/15, our warehouse department processed the return package, in the amount of $On 7/28/15, we contacted [redacted] , and informed her we processed the return, and it may take her credit card provider two to five business days to approve the credit on their side If [redacted] has not received the refund we advise that she contact her financial institution, and provide them the reference number [redacted] Again, we apologize for the any inconvenience this has caused Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

May 31, [redacted] Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint# [redacted] Re: [redacted] Dear [redacted] ***, Thank you for the opportunity to respond to the concerns of our customer ** [redacted] regarding her online purchase on David’s Bridal’s website I have researched [redacted] ’s purchases and have included the details below: Order Date: 04/28/Order # [redacted] – Cancelled due to lack of inventory availableStyle #: [redacted] 14___________________________ Total $+ tax & shipping = $Order Date: 05/27/Order # [redacted] – Scheduled to ship from our Distribution Center on Wed, June 1, Style #: [redacted] 14____________________________ Total $+ tax & shipping = $Once our customer has received Order # [redacted] and is pleased with her purchase, we will be more than happy to apply a discount of 40% to her [redacted] credit card [redacted] will need to contact Angela D [redacted] in our Customer Service Department at: ###-###-#### so the discount/refund can be processedShould you have any questions, please feel free to contact meSincerely, cindy m [redacted] I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: [redacted] @dbi.com I WEB: DAVIDSBRIDAL.COM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When I called to work with the manager she was rude to me once againThat's why I submitted this inIt's never ending with everyone I have dealt with in that store Regards, [redacted]

7/5/17Dear [redacted] ***:I apologize, but I have not seen this complaint Can you please send it to me again, so I may get it resolved.Thank you for your help in this matter.Nancy, David's Bridal

Hello, Thank you for giving David's Bridal the opportunity to respond to [redacted] complaintWe have thoroughly researched [redacted] store purchase at our Raleigh, NC location, and found the following; Our district manager Kimberly B [redacted] for our Raleigh, NC location spoke with [redacted] on 9/17/We will be refunding the customer $100.00, once the dress is delivered to the customer home [redacted] has agreed to the refund and will be contacting MsB [redacted] once the dress is delivered to her home, so that we can process the refund Again, we strongly apologize for the inconvenience this has caused the [redacted] Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

From: Nancy F*Date: Tue, Feb 21, at 3:PMSubject: complaint # [redacted] [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: " [redacted] @***.com" < [redacted] @***.com>Dear [redacted] : Thank you for giving us the opportunity to respond to your issueI have researched our events and cannot find one under your name When you made the purchase, did you use a nickname or anything different? Which store was your purchased made in? Upon reviewing your letter it states that you made you purchase on 7/22/ If this is correct, we are unable to do a refund as the dress has been out of the store seven monthsPlease get back to me with this information at your convenienceThank You, Nancy, David’s Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sincerely appreciate the positive communication I received from both the David's Bridal HQ and Julie at the store on [redacted] *** Thank you! Regards, [redacted]

8/29/Dear ***: Please give me the opportunity to reach out to the store and see what happenedI will get back to you as soon as possibleThank you, Nancy, David's Bridal, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed de Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It was stated that my feedback was forwarded onto the appropriate departments for review I would like to receive a response from them The message also stated that a garment bag is a personal choice, which I understand to a point However, I still think that expensive, precious wedding gowns should be given to brides in a nicer bag than what mine came in I'm not asking for anything fancy and expensive, but just something a little more protective of the dress and also something not clear so that everyone can see it Again, I have purchased several other dresses and garments that have come in better packaging/garment bags than my wedding dress, and I feel that David's Bridal should also extend this courtesy to their valuable customers Also, there was no response about being reimbursed for my garment bag purchase, so I would like to hear back on thatThank you for your time and consideration Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I will wait upon resolution in hopes its satisfactory to me Regards, [redacted]

4/24/I apologize for the lateness of this email I have been out of the office with pneumonia Please give me an opportunity to research this matterThank You, Nancy, David's Bridal, Contact Center