David's Bridal, Incorporated

If I were allowed to give negative "stars" for my rating, I wouldThis was the worst experience I've EVER had as far as customer service goesOriginally, my sister-in-law to be had scheduled our appointment for a late afternoon on a WednesdayShe was told that it would be the perfect time to come in because they were always slow during the week (not like we really cared because we needed to get the dress regardless)When we arrived, they were anything BUT dead, but again, we didn't care because the wedding date is soon approaching and we needed to get the dressWe were "assigned" one of the workers to our group who was supposed to help get us measured, find the dressed we wanted to try on, and help us get into them at leastThe woman assigned to us came and took my measurements - saying: "Arms up, feet together." NOTHING ELSE WAS SAID until we then showed her which dresses I wanted to try outWe had printed out images of the dresses (approximately 6) that had the name written across the top of the page as wellShe grabbed two dresses, gave them to me, and walked away without saying a wordAs if things weren't going poorly enough, our assistant never came back to see how our dresses were working, but instead ignored us for the next hours as we tried to find certain dresses in the correct sizesThe woman walked past us multiple times, sometimes seeing us struggle, and didn't say a word to usFinally, we ended up asking someone else for help who was extremely friendly, however she wasn't much help because she was from the alterations departmentMoving on, we asked another woman who turned out to be the managerShe quickly checked the computer to see if we could get the dress we wanted in my size and color before the date of the weddingWhile waiting to hear back from her, our snotty assistant returned just to see which dresses I wanted her to put back on the rackAt this point, we were so mad because she wanted nothing to do with us, looked down her nose at us, and rolled her eyes at us multiple times during this short interactionBy the time the manager came back, she informed us that the only dress that would be available in my size and the needed color, was a floor model from another storeThis led us into new problems because who really wants to purchase the floor model? As we pondered on about what we were going to do, we overheard, the woman who was assigned to work with us, TALKING ABOUT US TO A COWORKER! Let me add that MULTIPLE employees were just standing around while we we searched for help and while we clearly had no one really working with usBeing treated like complete sm and like we weren't worthy of anyone's time was not how we hoped the day would goWe had had enough of this c [redacted] and wanted to walk out, however David's Bridal is the only store that carries the color we neededAlthough we ended up buying the dress, our service was horrendous from both the assistant and the managerThey both had terrible attitudes and spoke to us like we were sm, in addition to rolling their eyes at us countless amounts of timesTo think that this place is supposed to be a business where brides and bridesmaids can find dresses for the special day is a jokeI don't believe that all of the locations are as terrible as this one, but I definitely think that they need to revamp their entire staffThe fact that I couldn't wait to call the corporate office and give this review should say a lotIf you're looking for someone to make you feel like garbage while you're trying on dresses for your big day, then this is definitely the place to goI hate that I found the dress I loved here and I hate that this woman probably gained commission off of my purchaseI will never enter this location again and I will make sure to inform everyone I know of this despicable experience

10/16/17Please forgive the lateness of this email Unfortunately, I fell, and today is my first day back.Please let me do my research and I will get back to you as soon as possible.Nancy, David's Bridal, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I supplied the name of the bride, [redacted] , the store is located in Ontario California Regards, [redacted]

From: Nancy F*Date: Tue, Feb 21, at 3:PMSubject: # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: " [redacted] @***.com" < [redacted] @***.com>Dear [redacted] : Thank you for giving us the opportunity to respond to your concernsI have contacted the store and they are faxing me over the alterations ticket I have also asked them to provide me with a time line in regards to your purchase and alterationsIf possible, can you fax or email me pictures of your gown I would like to see what went wrongThank you for your help in this matterSincerely, Nancy, David’s Bridal, Contact Center

Nancy,For your research: [redacted] Davids Bridal @ [redacted] ***St.Peters MO ***I have reviewed the response made by the business in reference to complaint ID [redacted] .Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for giving David's Bridal the opportunity to respond to [redacted] ’ complaintAfter investigating the issue, we have decided that, as a customer accommodation, we will issue [redacted] a refund in the amount of $(shipping plus shipping tax)Her refund will be processed within business daysWe also personally reached out to [redacted] to ensure this was a satisfactory resolution which she agreed wasThank you for bringing this concern to our attentionSincerely, Holly C [redacted] SrDirector Customer Service

Good Evening Ms [redacted] ,I am in receipt of your email sent to the Revdex.com regarding your recent orders I have researched our systems and see orders we’re actually placed on our website I have listed the order #’s above for your reference It appears the email addresses we’re slightly different on the orders as well which I believe caused a bit of delay for the refund I have spoken with the Manager from online team and the following refund was processed today:Order # [redacted] Total Order with Tax =$67.46Return #RMA [redacted] – $+ Tax $= $ $+$= $Shipping + Shipping Tax = $ Total Refund $(Processed today)Should you have an any additional concerns, please feel free to contact me at the below telephone number.Again, I apologize for the delay.Cindy CINDY M [redacted] I CUSTOMER SERVICE STORE SPECIALISTDAVID’S BRIDAL [redacted] * [redacted] * [redacted] * [redacted] WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

Hello, Thank you for giving David's Bridal the opportunity to respond to Ms [redacted] complaint We have thoroughly researched Ms [redacted] on-line order # [redacted] , and found the following; On 8/13/14, Ms [redacted] placed an on-line order, order number [redacted] , for dresses, pairs of shoes and ribbon bowThe sub-total for her order was $100.95, taxes $13.11, next day shipping $57.76, which total the order to be $ On 8/13/15, we cancelled the dress style ***, in the color white, size 6, due to lack of stockOn 8/13/15, the remaining merchandise was shipped to the customer with next day shippingThe packages were delivered to Ms [redacted] on 8/14/ David’s Bridal does not charge the customer account until the merchandise has shippedWe also do not charge the customer for cancelled merchandise On 8/19/15, we charged to Ms [redacted] card, in the amount of $114.51, and not $171.82, what is initially the authorization hold when Ms [redacted] placed her order? Finally, David’s Bridal will not be refunding Ms [redacted] for the shipping charges, since we not charged the customer for the merchandise, or the next day shipping for the dress that was cancelled from the order Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Brial

Company final position - The Store Manager recognized the error and contacted the customer. The Store was informed by home office to refund $20.00 off all the bridesmaid dresses for the issues the customer endured, Refunds are by the original method of payment. The company's position is final no other compensation will be provided.

Hello, Thank you for the opportunity to respond to your concerns We apologize for the inconvenienceIn further researching the matter, we received an email from you on 6/23/asking for the return authorization numberThe email address on this email is [redacted] On 7/5/15, we emailed you the return number [redacted] In this email we provided you the instruction and address where you need to return the merchandise back tooIf you have not received this email below we have provided you the address to the warehouse and the instruction on how to return the merchandise Please return the dress utilizing RMA Return # [redacted] , and send the dress to the following address, which is included belowAlso please include the RMA Return # [redacted] on the outside of the package when sending this back to our warehouse as well as a brief note describing the reason you are returning the merchandisePlease keep your tracking information (if applicable) on hand when sending the merchandise back to the warehouse Once our warehouse receives the returned dress, they will Quality Control inspect it to ensure it is in proper condition to receive as a return At which point it passes inspection, David's Bridal will then issue a refund to your credit card for the cost of the merchandise David’s Bridal On-Line Returns RMA# [redacted] Conshohocken, PA Thank you, Patricia H***, Mgr Marisa R [redacted] , Supervisor Customer Service at David’s Bridal

*** [redacted] [redacted] Hello [redacted] , We apologize for the delay responseThrough further research [redacted] , waited minutes for her fitting appointmentThe alteration manager has informed us [redacted] did not want the alteration done because it was too expensive and she left the store with the dressAs for the bridesmaid dresses, [redacted] did pick one up and the other two dresses was shipped to the customerFor this entire inconvenience, our finance department has mailed her a check for $110.00, on 3/30/ [redacted] will receive the check within to business days Thank you, Marisa R [redacted] David's Bridal Customer Service Supervisor

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking the time to look into my complaint furtherI look forward to hearing from you Regards, [redacted] ***

10/3/16I have responded to this customer and to the Revdex.com numerous times She was given a full refund on 9/29/ I can forward all the emails that I have been sending to this customer since 9/27/ I also received an email this morning stating that the case was closed.Any questions or concerns, please let me know.Sincerely,Nancy F*David's Bridal Contact Center

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. While I understand now that the business was not going to provide a return shipping letter, I want to point out that I never received any email confirming my RMA request had been received, approved, or provided with a return address to ship to. I was unable to get a hold of anyone at the company about my purchase for over a month and therefore felt no choice but to contact the RevDex.com. I have since found similar complaints online regarding this same experience. I hope you can convince this company to improve its business practices. Thank you for helping me resolve this issue. [redacted]

Dear [redacted] ***: Please see the bridesmaids’ information below We did leave her a message asking about size exchanges on 6/5/ This is a “cut to order” dressWhich means it can take anywhere from to weeks to get another dress in A majority of the girls picked up their dresses in April As you can see by the notes below, we did not know until 6/5/that the bride wanted to exchange dresses There is one bridesmaid, [redacted] ,that her dress came in 2/8/17, and was not picked up until 6/5/17, she had lost weight and we did have her smaller size in the warehouseAt this point, we will not be doing anything additional for this customerThank you for giving us the opportunity to respond to this complaint NANCY F* I CUSTOMER SERVICEDAVID’S BRIDAL [redacted] * [redacted] * [redacted] [redacted] * *** [redacted]

From: Revdex.com of Metro Washington DCDate: Wed, Jul 6, at 1:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Wed, Jul 6, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com It is amazing how they claim to care and they cannot even spell my last name rightI do not accept there condolences since it doesn't feel like they do not mean it

I went to Davids Bridal, the one located in Kennewick, Wa, to try on some dresses because I had recently gotten engaged. This happened in March of 2016, so earlier this year. I was sure to book an appointment because I know they will only take you in by appointment. So like others here my appointment was terrible. First of all the lady helping me was also helping like 2 other brides. The undergarments she chose for me were way to big. So I started trying on dresses and there was one particular one that I liked the best from the ones she brought in for me, all in a very hurried pace as I might add, it seemed all she cared about was the sale. It was still a year before my wedding so I was not sure about the purchase and I told her a couple of times. To make this story short she lied to me and said that the dress would take 4 months to arrive and that the dress might not be available anymore when I came back. Horrible ethics on her part she pushed me to get a dress I was unsure of and that I am now stuck with and trying to resell so I can afford a different one on the day of my wedding. The sales person was intimidating showing signs of anger when I said I was't sure about the sale. HORRIBLE EXPERIENCE.

June 6, Dear [redacted] ***:Thank you for the opportunity to respond to the concerns of our customer, ** [redacted] , from our [redacted] , NY store.Our customer contacted our [redacted] , FL store on 3/28/in reference to the arrival date of one of the bridesmaid dressesThe customer was requesting to move up the arrival date because the bridesmaid was traveling to NY days prior to the weddingThey also wanted to allow time for possible alterationsUnfortunately, after researching this issue, we were unable to comply with the customers request due to the fact they were not stocked dresses.Our records indicated that the dresses were ordered on January 28, and February 1, for a wedding date of May , At that time, the estimated delivery date was between 4/21/and /28/Our customer chose to Continue with the orderOn 4/11/14, ** [redacted] s bridesmaid came in to our [redacted] FLstore and canceled her orderOn 4/14/14, ** [redacted] notified our [redacted] NY store that she would be canceling all her bridesmaids dresses because she was unhappy with the arrival dates and did not feel she could have alterations done in time before the event date** [redacted] ordered two bridesmaid dress styles that are special requestThese dresses are only ordered when a Customer requests them and take a full weeks to manufactureAs a result, we are not able to expedite this processWe do apologize for any misunderstanding in reference to ** [redacted] s orders and their arrival times** [redacted] s request for a refund has been honored; all of ** [redacted] s bridesmaid who purchased spa color dresses have been refunded by our stores between 4/11/and /16/Please feel free to contact me if you have any further questionsVery truly yours,

From: Patricia H [redacted] < [redacted] >Date: Fri, Mar 13, at 8:AMSubject: RE: Revdex.com Complaint - ID # [redacted] - [redacted] To: Marisa R [redacted] < [redacted] >, " [redacted] " < [redacted] > Perfect thank you From: Marisa R [redacted] Sent: Thursday, March 12, 3:PMTo: [redacted] Cc: Patricia H***Subject: Revdex.com Complaint - ID # [redacted] - [redacted] Hello Ms [redacted] , We sincerely apologize for the delay responseMs [redacted] , contacted us on 12/29/requesting to be removed from our contact listOn 12/29/14, we opted the customer out of our list which take hours for our system to update and for our vendor’s it take business daysThere will be no compensation for this matter Thank you, Marisa R [redacted] David's Bridal Customer Service Supervisor ###-###-#### From: [redacted] Sent:Monday, December 29, 3:PMTo:Do Not ContactCc:CC Leads; Contact Center ManagersSubject:DNC- [redacted] Hello, Please remove this customer from the contact list Thank you, [redacted] Customer Service Direct Dial: ###-###-#### DBI\ph [redacted] DB Direct Mail 02/04/Opted Out DBI\ph [redacted] DB Email 02/04/Opted Out DBI\ph [redacted] DB Telemarketing 02/04/Opted Out DBI\ph [redacted] DB Partner Direct Mail 02/04/Opted Out DBI\ph [redacted] DB Partner Email 02/04/Opted Out DBI\ph [redacted] DB Partner Telemarketing 02/04/Opted Out DBI\ph [redacted] TMW Direct Mail 02/04/Opted Out DBI\ph [redacted] TMW Email 02/04/Opted Out DBI\ph [redacted] TMW Telemarketing 02/04/Opted Out DBI\ph [redacted] POB Direct Mail 02/04/Opted Out DBI\ph [redacted] POB Email 02/04/Opted Out DBI\ph [redacted] POB Telemarketing 02/04/Opted Out DBI\ph [redacted] POB Partner Direct Mail 02/04/Opted Out DBI\ph [redacted] POB Partner Email 02/04/Opted Out DBI\ph [redacted] POB Partner Telemarketing 02/04/Opted Out