David's Bridal, Incorporated

I reieved an email from Nancy F* from Davids Bridal, There has been no resolution in her email just asking me for picturesShe stated that she contact the Store and that they are faxing over to her the alteration ticket and requesting them to provide a timeline in regards to my purchaseI am not certain what that is going to solveI responded to her with the below emailThere was absolutely nothing in her email that gave me any resolutionI left her my phone number to contact me and I am more than happy to provide answers to any questions that she might have My requested resolution is to be refunded the purchase price of both the dress and the amount I paid for the alterationI have not received anything in terms of resolution from herBelow is the email that I had sent her today at 11:36amAgain there was nothing mentioned of resolution or next steps that are to be takenI would like to keep this case open.Good Morning Nancy, Thank you for your prompt responseI appreciate itI cannot express my disappointment with your Westbury Locations level of service and quality of work I have receivedEspecially within a mere few days before my weddingIt was not only unprofessional but it is definitely not what any Bride should have to go through while purchasing her wedding dressIt should be a moment filled with happiness not one that caused anxiety I am more than happy to provide you with pictures however it won’t do it justiceWhen I spoke with you alterations manager Matt he had assured me that I had nothing to worry aboutThat was nothing farther from the truthMy dress was not altered in length, it was not altered on the sides to fit me properly and it was not bustled or steamedThe corset that I had paid for didn’t have the lace part in it, nor was it cut, we literally had to take a pair of scissors and cut itThe bustle wasn’t done, she randomly fit buttons on loosely which ended up being torn because they were not placed properly, I didn’t have a chance to try the dress on after it was done, not that it would have made any differenceI had to beg the photographer and videographer to edit and Photoshop the dress so I could have decent picturesThe hardest part for me was that no one seemed to know what to do, no one apologized and if I happened to have missed the seamstress that was literally walking out with her coat on it would have been a bigger disasterI was blatantly told that the alteration manager was out sick for the day and there was no other plan in placeMy dress was delivered un-steamed (I was told there was no one there to do it, that they were all gone for the day) and I had to pay to get it done in MexicoI want told that the entire alteration department leaves at 4pmIt was a nightmareThe sides of my dress weren’t altered correctly and I had to pull the corset in to compensate, which left me with awful picturesThe dress was delivered dirty and not completed and I had choice but to accept it.NoneIt was that or nothingI will never be able to take back the memories or crying in your storeIt was the most awful experience I could have hadIf you could please give me a call I can explain this to you in more detail

After trying dresses at a David's bridal location, we decided on a dress for my daughters prom but no location in our state had her size, so the same evening (4/16/2016) we decided to order the dress online The dress arrived a couple days later but with minor damages and a piece (back panel) missingI called to inform DB about missing piece & without a problem they next day me a perfect replacementI then found out this dress is now 50% off! I call DB again to inquire about a price adjustmentThey informed me that the original purchase was days earlier, they could only do a price adjustment with items purchased less than days priorI was advised to send the dress back for refund, then purchase the dress againWhich I didThey sent me a dress so ragged and the same missing piece! (During the new order, I requested that they made sure the back panel to the dress was included, since it was missing with the first dress order)I then called back to tell them the condition of the dress and the missing pieceI asked if they could send another dressI spoke to a supervisor (Betty) who sounded like she was having a bad dayShe informed me that they will not be sending me a 4th dress(I checked online and the size I needed was available)She said I would be taking a chance on receiving another damaged dressThat was a chance I was willing to takeShe said I could return the dress or take 30% off prom is a few days away (May 7) No way could I return the dress with prom so close and with shoes custom made to match the dressDB has been my "go to" place for formal wear, I even bought my wedding dress, bridesmaids & flower girl dresses with themAfter this experience I will no longer support this business and will advise my clients, friends & family of this experience

Hello,
Thank you for the opportunity to respond to your concernWe
apologize for the inconvenienceCan you please provide us the location where you purchased your dress from, so that we can further research the
matter?
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Nancy F*Date: Tue, Aug 30, at 1:PMSubject: *** ***#***To: "***" 8/29/2016 Dear Ms***: I did receive an email from Ms***, and she said she has been traveling, and was just able to respond to me. She said she still has not received her refund. We contacted ***, and they said she received a full refund on 8/18/16. I left her a voice mail, and sent her an email explaining this. Please let me know if I can be of any further assistance. Nancy F*David’s Bridal, Contact Center David’s Bridal , Contact Center

September 26, Dear *** ***:
Thank you for the opportunity to
respond to the concerns of our customer, *** *** *** *** from our ***, VA storeDavid's Bridal has an "all sales are final” policy that is consistent within the bridal and special occasion industryThis information is stated on our customer's receipts, at our cash registers on our web site and in our catalogsHowever, when a customer does contact us to request an exchange, we have strict criteria that we must followThe merchandise must be current and regular price not marked down or discontinued, it also needs to be unaltered, unworn with the tags attached a recent purchase and in pristine condition
Unfortunately, *** ***'s merchandise does not meet all our exchange policy criteria, not a recent purchase 4/5/
David's Bridal must remain fair and consistent with all our customersWe achieve this goal by following company policy equally with all customersBased on the above information we are not able to honor our customers request for a refund or exchange.Please feel free to contact me if you have any further questions
Very truly yours,Deborah VCorporate Area
Customer Service Manager

Hello,
Thank you for the opportunity to respond to the concern
for our customer ***
***With researching in the matter, our finance
department has informed us *** *** will be receiving the mail check 8/6/15,
no later than 8/7/
We reached out via telephone to *** ***, and provided
her this informationWe also informed her, if she does not receive the mail
check by Friday 8/7/15, to contact Patricia H*** directly
Again, we sincerely apologize for the inconvenience this
has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

January 26,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** ***
Dear Sirs/Madame,
Thank you again for giving us the opportunity to respond to the concerns of our customer *** *** regarding her wedding gown purchase
*** ***’s concerns have been thoroughly researched with the Store Manager, Tamela V*** *** in Store #*** Portage, MI and Assistant Store Manager, Marissa G*** in Store #*** in Mishawaka, IN
On November 25, 2015, *** *** visited Store #*** Portage, MI and was permitted a one-time courtesy exchange for a wedding gown Style *** White Size which had been marked down with a clearance price of $
David’s Bridal has an “All Sales are Final” policy that is consistent within the bridal and special occasion industryThe policy is posted in our fitting rooms, at our cash wrap and on all purchase receipts
It is always difficult when a customer asks us to make a subjective judgment regarding her situation, as our mission is to be consistent, equitable, and fair to our customers nationwide
We are unable to honor *** ***’s request for a refund of her purchaseIf I can be of further assistance, please do not hesitate to contact me
Thank you,
Cindy M*** Customer Service Store Specialist

Dear *** ***: I have reached out to the store and they said at your convenience, please bring in the dress to have them look at it. Also, please bring the item that was left in the dress. They really need to see what went wrong. Thank you for your patience in this
matter. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDAL*** *** *** * *** ** *** *** *** *** * *** *** *** * *** *** WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

From: Nancy F*Date: Wed, Jul 6, at 10:AMSubject: RE: *** *** Revdex.com You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***@myRevdex.com.org" July 6,2016 Revdex.com serving Metro
Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th Floor Washington, DC 20005-3404Phone: ###-###-####Fax: ###-###-#### Complaint# *** Re: *** ***
Dear *** ***: Thank you for giving us the opportunity to respond to the concerns of *** *** ***. Listed below is a copy of *** ***’ order. Her gown was delivered 6/9/16. Please note that when she placed the order in January, she was given a delivery date of 6/15/16. We delivered her gown, six days earlier than that date. *** ***, has called the office a number of times. At this point, we did respond to her concerns, and updated her shipping at no charge. I am now reaching out to her to find out about the alterations she had to have done. In her complaint, she states that she had placed the order according to her measurements, and ordered the dress according to her measurements. Please give us the opportunity to find out exactly what happened with this order. We sincerely apologize for any inconvenience *** *** experienced, I will get back to you as soon as we hear from *** ***. Very truly yours, Nancy F*David’s Bridal, Contact Center From: Cindy Marcinkowski Sent: Tuesday, June 28, 4:PMTo: Nancy FennSubject: FW: Jennifer Flakes Revdex.com You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***. CINDY MARCINKOWSKI I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: [email protected] I WEB: DAVIDSBRIDAL.COM

Hello,
Thank you for
the opportunity to respond to your concernsWe sincerely apologize for the
inconvenience for the delay shipment, and for not being able to reach our
on-line customer service via telephoneWe have submitted a 30% discount to our
finance department, in the amount of
$The refund is to be returned to
the form of payment originally used to place the orderAlso, please note the
credit may require to business hours for the credit to be processed by
our finance teamAgain, we apologize for the inconvenience this has caused
you
Thank you,
Patricia
H***, Mgr
Marisa
R***, Supervisor
Customer
Service at David’s Bridal

"">From: Revdex.com of Metro Washington DCDate: Mon, Aug 15, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** * Date: Sun, Aug 14, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com How is this closed? I am still awaiting email response (or promised follow up phone call ~never received) from the company??

7/26/17 Dear Mr*** First, I apologize for this inconvenienceCan you please tell me the name of the bride, and which store this happened in? Our orders are filed under the bride's name. I look forward to hearing from you. Sincerely, *** *** *** ***
***

8/9/16Customer is picking up gown today. Please see explanation from the store below.The store had three seamstresses out, and since her wedding is not until the end of September, they asked if they could give her a later pick up date; they also gave her a discount.Hopefully, at this point the
customer will be satisfied.Please let us know if we can be of any further assistanceNancy F*, David's Bridal, Contact VenterI have spoken with alterations and her gown is being
worked on right now and will be finished today.
We had seamstresses out this past week so they were a little behind
and called this customer to reschedule her pick up appointment since her
wedding date was further out ,end of September, than other gowns they were
working on. During her first fitting her
mother in law was upset that we did not give her the option to order the gown
in petite so we had Beth B***, alterations manager, look at her gown to see
how it was fitting and she informed her that the petite would not have fit her
in the bodice the way she wanted it to and she would have still needed the same
alterationsHer gown is being hemmed about inches so even in petite it would
have been too long. We gave her a
discount off her alterations at that fitting since she was so upset. The customer told us she would be in today at
3pm or later to pick up her gown
Thanks
Brittany
Store

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** ***
complaintWe have thoroughly researched *** *** store purchase at our
East Brunswick, NJ location, and found the
following;
*** *** ordered her wedding gown on 9/20/14, and the
store received it on 10/6/Our store attempted to contact *** *** on
10/6/via telephone and her phone number was disconnectedOn 11/10/and on
11/17/14, our store attempted to contact *** *** again and the number was
still disconnected
David’s Bridal policy is to hold the merchandise for two
weeks, if the customer does not come to pick up the merchandise, they will
return the items back to our warehouse
We contacted our store in East Brunswick, NJ and spoke to
our store manager Kristen, and she informed us *** *** has picked up all
of the items she ordered
David’s Bridal has fulfilled the customer request with
providing her with her merchandise
We apologize for any inconvenience this has caused the
customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: *** ***Date: Fri, Nov 10, at 10:AMSubject: Re: *** ***
*** #***To: Nancy F* Cc: "***@myRevdex.com.org" Will do, thank you so much!! Really appreciate it!On Fri, Nov 10, at 10:AM Nancy F* wrote:Dear *** ***: The District manager has approved this return. Please bring in the credit card you used to purchase this dress. Also, please bring in the pictures, so the store can see the damage. Please bring this email, so the store can see what I have written. Thank you for your patience in this matter. Nancy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the company has refunded me the funds as requestedThank you for all your help and Happy Holidays!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon ***, I am unable to respond with an update to Mr***’s concerns on your website. Attached is a copy of David’s Bridal response for this customer. If you would please, update the site with this information. Thanks,Cindy CINDY M***I I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL*** *** *** * *** ** ***
*** *** * *** ***
*** *** * *** *** Dear ***,Thank you for the opportunity to respond to the concems of our customer Mr*** ***regarding a purchase/exchange of a bridesmaids dress in *** *** *** ** ***.I have researched the customer concems and have spoken with the manager on duty regardingthe chargesDavid’s Bridal has authorized the refund in the amount of $for the rush fee asthe customer requested.Should you have any questions, please feel free to contact me.Sincerely,CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

10/23/17Please give me the opportunity to research this matter. I will get back to you as soon as possible. Nancy, David's Bridal, Contact Center

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for this inconvenienceWe further researched the matter, and our
vendor will be contacting you to send you a return label so they can preserve
the dress
againAs a service gesture, we have refunded your account in full in
the amount of $
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal