David's Bridal, Incorporated

Hello,
Thank you for the opportunity to respond to your concernWe
apologize for the inconvenienceCan you please provide us the location where you purchased your dress from, so that we can further research the
matter?
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: When the wedding dress was purchased we were not aware that there was a stain on the dress The dress was sold as new, not discounted for a known defect We ended up using the dress because by the time we realized the dress was defective, David's Bridal would not guarantee that we could get another dress in time for my daughter's wedding David's Bridal is incorrect in stating that we knew the dress was defective We purchased the dress at the full price that was listed on the dress only to find out that we were sold a defective product I believe a $refund is reasonable considering these circumstance
Regards,
*** ***

10/3/16Dear *** ***,First, I apologize for all the challenges your experienced. At your convenience, can you please tell me the name of the bride, and in which store this took placeIn our stores, everything is filed under the bride's name.I look forward to hearing from you.Thank
You,Nancy F*David's Bridal

Hello,
Thank you for
the opportunity to respond to your concernsWe sincerely apologize for the
inconvenience for the delay shipment, and for not being able to reach our
on-line customer service via telephoneWe have submitted a 30% discount to our
finance department, in the amount of
$The refund is to be returned to
the form of payment originally used to place the orderAlso, please note the
credit may require to business hours for the credit to be processed by
our finance teamAgain, we apologize for the inconvenience this has caused
you
Thank you,
Patricia
H***, Mgr
Marisa
R***, Supervisor
Customer
Service at David’s Bridal

Dear *** ***: I have reached out to the store and they said at your convenience, please bring in the dress to have them look at it. Also, please bring the item that was left in the dress. They really need to see what went wrong. Thank you for your patience in this
matter. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDAL*** *** *** * *** ** *** *** *** *** * *** *** *** * *** *** WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for the opportunity to respond to the concern
for our customer ***
***With researching in the matter, our finance
department has informed us *** *** will be receiving the mail check 8/6/15,
no later than 8/7/
We reached out via telephone to *** ***, and provided
her this informationWe also informed her, if she does not receive the mail
check by Friday 8/7/15, to contact Patricia H*** directly
Again, we sincerely apologize for the inconvenience this
has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Revdex.com of Metro Washington DC Date: Fri, Aug 12, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ----------
Forwarded message ----------From: *** ***Date: Fri, Aug 12, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I would like to cancel this complaint - my issue was resolved

From: Nancy
F*Date: Tue, Sep 12, at 2:PMSubject: *** ** *** #***To: "***@myRevdex.com.org" Dear *** ***: Please read comment below. We started dealing with this customer on 7/31/17. When I first started talking to her she had a size which was refunded and a was ordered. She then canceled the on 8/14/17. We then reached out to her and said we would get the size 30, which she agreed to. Her dress did not fit and wanted us to pay for the alterationsThere is very little seam allowance in special occasion dresses; therefore we needed to get the bigger size. We have spoken to her on numerous occasions. This dress is being specially made for her in the size 30. What we had said to her was that the dress was coming in a week before her wedding, and we would not charge a rush fee for alterations. We have done everything to make this customer happy. Unfortunately, she will not accept our offer. At this point, I am at a loss on how to resolve this customer’s issue. I feel that we have gone above and beyond to help herThe problem is she keeps rejecting our resolution. Thank You, NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM #BEYOUROWNBRIDE This is from 7/31/17 Please contact the customer and let her know that many different sizes including women and petite sizes are special order and take more time to arrive. It would depend on our current stock as we sell merchandise directly off the floor and we are ready to wear companyPlease let her know certain sizes are more popular and sell out immediately and that is why we did not have stock. Please let her know that we have dress on order for her and it will be arriving a week before the wedding. She can keep the size until the Size arrives….and do the exchange. Please also remind her that our dresses do not allow for a big seam allowance…to let it out

From: Nancy F*Date: Tue, Aug 30, at 1:PMSubject: *** ***#***To: "***" 8/29/2016 Dear Ms***: I did receive an email from Ms***, and she said she has been traveling, and was just able to respond to me. She said she still has not received her refund. We contacted ***, and they said she received a full refund on 8/18/16. I left her a voice mail, and sent her an email explaining this. Please let me know if I can be of any further assistance. Nancy F*David’s Bridal, Contact Center David’s Bridal , Contact Center

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for this inconvenienceWe further researched the matter, and our
vendor will be contacting you to send you a return label so they can preserve
the dress
againAs a service gesture, we have refunded your account in full in
the amount of $
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Nancy F*Date: Wed, Jun 21, at 3:PMSubject: *** *** #***To: "***@myRevdex.com.org" Dear *** ***: I have checked with the store about *** ***’s alterations concerns. When we do the initial fitting, the customer is given the alterations ticket, which has the price on it. Our prices are in the same price range as most private salons. There is additional work being done on the dress and is being picked up at the end of the month. We apologize if there was confusion about the cost of these alterations. Thank you for giving us the opportunity to respond to ***’s concerns. At this point we have done everything to insure this dress will fit her properly. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT*** I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM
WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** ***
complaintWe will like to research the matter further for *** ***David’s
Bridal offer promotions that we will honor within the giving
time frame and at
times within days we will make exception in certain cases
At your earliest
convenience please ask the customer for the following information; we will need
to know the style number, color, and size of the dress she is interested in
Thank you,
Patricia
H*** Mgr
Marisa
R***, Supervisor
Customer
Service at David’s Bridal

Good Afternoon ***, I am unable to respond with an update to Mr***’s concerns on your website. Attached is a copy of David’s Bridal response for this customer. If you would please, update the site with this information. Thanks,Cindy CINDY M***I I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL*** *** *** * *** ** ***
*** *** * *** ***
*** *** * *** *** Dear ***,Thank you for the opportunity to respond to the concems of our customer Mr*** ***regarding a purchase/exchange of a bridesmaids dress in *** *** *** ** ***.I have researched the customer concems and have spoken with the manager on duty regardingthe chargesDavid’s Bridal has authorized the refund in the amount of $for the rush fee asthe customer requested.Should you have any questions, please feel free to contact me.Sincerely,CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I await MsButts confirmation of the dates I have attached a photo of my receipt
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

7/6/Please see below. I told the store to do the return on 6/27/17. I hope this helps.Nancy, David's Bridal, Contact Center Sent: Tuesday, June 27, 3:PM To: '***@myRevdex.com.org' Cc: '***@***.com' Subject: message from the Revdex.com of Metro Washington DC & Eastern
Pennsylvania complaint #*** Dear *** ***: Thank you for giving us the opportunity to respond to your concerns. According to our records, you just picked up your dress on Saturday. Our return policy states that you can return your dress. The dress must be in pristine condition, tags on it, no odors, not altered. As long as the dress meets this criteria; we will do the refund. If you paid by credit card, please bring that card in.If you paid by cash or checkWe will have to refund you by mail check. I have told the store to expect this return. Please bring this email with you when you do the return. This will need to be done in the next few days. We also apologize for the challenges you experienced with us. By no means did we want you to feel embarrassed or uncomfortable. Thank You,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for giving
David's Bridal the
opportunity to respond to *** *** ** *** *** complaintWe have
thoroughly researched *** *** *** store purchase at our Clackamas, Oregon
location
*** *** ***
purchased a wedding gown style ***, in the color white in a size on 2/18/15,
in the amount of $At the time of the purchase *** *** *** was
informed all sales are final
*** *** ***
cancelled the order on 3/12/15, and placed a new order for the wedding gown
style *** in the color white, in the size 2, in the amount of $
The standard operation for
David’s Bridal is to have the customer return the merchandise for an exchange
for equal or greater value, or provide a store credit
The resolution is as
follows, David’s Bridal allowed *** *** *** to return the original purchase
for a lesser value itemThis is not David’s Bridal standard operation of
procedureIf *** *** *** wants to return the merchandise she can return
the wedding gown for a store credit
Again, we apologize for
the inconvenience this has caused *** *** ***
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal

Hello,
Thank you for the
opportunity to respond to the concerns of *** *** on her on-line return
inquiry.
We apologize for the
inconvenience and for not receiving a phone call back from the management team
In further researching the matter we have processed the return and refund on
5/14/15, with the transaction number ***
If you have not received the refund we advise that you contact your financial
institution for further informationPlease note that we attached a copy of all transaction charges that was done on you credit card.Again, we apologize for the inconvenience
this has caused you.
Thank you,
Patricia H*** Mgr
Marisa R***,
Supervisor
Customer Service at
David's Bridal