David's Bridal, Incorporated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received an email from Nancy and will in contact with herAt the same time I was informed by my friend (The Bride) that she received a phone call from the store and they made an apology, offered another appointment with someone else for better service, and offered to let me return my dressI am 100% satisfied with them rectifying the situation and I appreciate them doing all in their power to make this better.
Regards,
*** ***

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching the matter, on
7/6/15, we see
you spoke with a supervisor, and a replacement of the size was
shipped out
We are going
to honor a refund of $50.00, as a service gestureWe
have sent your billing information to our finance department requesting a
credit be provided as form of reimbursement
The refund is to be returned to the form of payment originally used to
place the orderAlso, please note the credit may require to business
hours for the credit to be processed by our finance team
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

5*** ***
*** *** ***
*Please give me the opportunity to research this matter, and I will get back to you as soon as I can.Thank you for your patience in this matter. Nancy* *** *** *** ***
*

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***

10/3/16Dear *** ***,First, I apologize for your experience in our store.At your convenience, can you please send me your daughter's name, and the store where this took place.I look forward to hearing from you.Nancy F*David's Bridal, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response for the following reasons:
The customer should be aware of the implications of choosing *** before they confirm this payment option.
The confirmation I received did not call-out this exception or change and David's Bridal should have no reasonable expectation that a customer would know to look for this on their confirmation receipts of any kind, due to first reason I listed.
I received no customer service, support or explanation as to what happened to my dress, or how to track it down, until I filed this report.
Roughly a week after filing this report, I finally connected with someone from David's Bridal on the phone, who denied the possibility of *** having any influence on my shipping address....which is the opposite of what you're telling me here.
Regards,
*** ***

Hello,
Thank you for the
opportunity to respond to the concern
of our customer, *** *** ***We apologize for the inconvenienceIn
further researching, *** *** contacted us on 7/11/15, and left us a
message asking for the status of her returnWe contacted her back on 7/12/15,
and left a voice message asking for the return tracking numberOn 7/15/15, *** ***, called back and provided the USPS tracking number
***We sent the information to our warehouse departmentOn
7/28/15, our warehouse department processed the return package, in the amount
of $On 7/28/15, we contacted *** ***, and informed her we
processed the return, and it may take her credit card provider two to five
business days to approve the credit on their side
If *** *** has not received the refund we advise
that she contact her financial institution, and provide them the reference
number ***Again, we apologize for the any inconvenience this
has caused
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

10/31/16Dear *** ** ***,First I apologize for this inconvenience. Please give me the opportunity to reach out to the store and get more information.Thank you for your patience in this matter.Nancy, David's Bridal, Contact Center

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** *** complaintWe have
thoroughly researched *** *** on-line order #***, and found the
following;
On 8/20/15,
*** *** left a voice message asking for the return authorization
number
for her order
On 8/20/15,
we called *** *** back, and informed her we have created the return
authorization number, and we emailed her the information with the instruction
on how she needs to return the merchandise
Finally, David’s Bridal has provided the return information
to the customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

February 26,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to
respond to *** ***’s concerns regarding online order #***We apologize the website did not allow promotional code ”GREAT DAY” and allow a discount of $to be applied to *** ***’s online order on February 22,
I have researched our customers concerns with our online team and would be more than happy to honor the discount of $plus refund the shipping feesA member of management contacted *** *** today and left voicemail message stating a refund of $was processed today to her *** credit card
Sincerely,
Cindy M*** Customer Service Store Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Customer contacted us on 4/29/15, and left us a voice message stating that she ordered two dresses by mistakeWe emailed the email address
***.com," class="cuttext">href="http://dbphqcrmp04/DavidsBridal/main.aspx?etc=112&extraqs=%3f_gridType%3d1...⇄ which is on the customer orderCustomer contacted us again on 5/4/15, and we provided the return authorization number, and address as to where she needs to return the merchandiseIn further researching the customer was provided a refund on 5/20/15, in the amount of $Thank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service at David's Bridal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Better Business,*** *** #***On 5/24/16, we reached out to the store in Hattiesburg, MS.The store confirmed that *** *** bought her gown right off the floor. There was no stock in the gown she had chosen.I also verified with the store that they had no contact with *** ***
over this matter.We then called *** ***, and asked if she wanted us to try and get her another size. She refused, as she had the original gown altered.I asked her if she saw at the bottom of all our receipts it says " Alterations are a separate charge". She said that she never looked at the receipt. I then asked her if we could be of any further assistance, and she said no.Thank You for giving us the opportunity to speak to this customer. Please let me know if I can be of any further assistanceNancy F*, Customer Service

Hello,
Thank you for the
opportunity to respond to the concern
for our customer *** *** ***We apologize for any inconvenienceIn
further researching the matter, *** *** contacted us on 7/31/15, advising
she has been receiving text from our affiliated partners
On 7/31/15, we emailed her stating we have forwarded her
removal request to the appropriate department at David's Bridal corporate
offices, requesting the removal of her account from our systemsPlease note;
her request to be opted out of communications from David’s Bridal internal listings
may take up to hours to update in our systemsWe have also requested the
removal of any contact information provided to our business partners and
vendors whom provide us with services and assist us in setting up appointments
for our stores; however this portion of the removal process may require up to
days for all business partners/vendor contact removal to be completed
Again, we apologize for any inconvenience this has caused
*** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for
giving David's Bridal the opportunity to respond to Ms*** *** complaint
We have thoroughly researched Ms*** on-line order #***, and found the
following;
On 8/13/14,
Ms*** placed an on-line order, order number ***, for dresses, pairs
of shoes
and ribbon bowThe sub-total for her order was $100.95, taxes $13.11,
next day shipping $57.76, which total the order to be $
On 8/13/15,
we cancelled the dress style ***, in the color white, size 6, due to lack of
stockOn 8/13/15, the remaining merchandise was shipped to the customer with
next day shippingThe packages were delivered to Ms*** on 8/14/
David’s
Bridal does not charge the customer account until the merchandise has shippedWe
also do not charge the customer for cancelled merchandise
On 8/19/15,
we charged to Ms*** *** card, in the amount of $114.51, and not $171.82, what
is initially the authorization hold when Ms*** placed her order?
Finally, David’s Bridal will not be refunding Ms*** for the
shipping charges, since we not charged the customer for the merchandise, or the
next day shipping for the dress that was cancelled from the order
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Brial

February 1,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#
Re: *** ***,
*** *** Photography LLC
Dear Sir/Madame,
Thank you for giving us the opportunity to respond to the concerns of *** *** Photography
A conference call was held between Pete C***, Vice President Strategic Partnerships David’s Bridal between *** *** Photography regarding the cancellation of the vendor agreement between the two parties
David’s Bridal legal counsel has prepared and forwarded a “Contract Notice Letter/Release” to *** *** Photography for their signature which will cancel the existing contract in place effective January 31,
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have the answer to their response.The location of the business is as follows:David'd Bridal Ottawa *** *** **, Ottawa, ON *** ***###-###-####Regards, *** ***