David's Bridal, Incorporated

10/31/16Dear *** ** ***,First I apologize for this inconvenience. Please give me the opportunity to reach out to the store and get more information.Thank you for your patience in this matter.Nancy, David's Bridal, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They gave us a DISCOUNT ("NOT REFUNDED IN FULL" as stated in their response) on the dress and the skirt (around the mentioned 3/date) after their FIRST mistake of giving me the WRONG wedding dressWhen we went there after their first mistake they exchanged the wrong dress and gave us the correct dress THAT'S IT. All their mistakes that I had previously listed (sending the dress to the WRONG address even after I had given them my correct address, being unprofessional when calling to speak to a manager, never returning the multiple phone calls after asking to speak to a manager) happened AFTER the first problem of giving me the wrong dress. If they had refunded me in full after giving me the wrong dress I wouldn't be taking the time to submit this complaint. It was their continual mistakes, and continual unprofessional-ism/rudeness and most importantly that they sent my WEDDING dress to the wrong address after I gave them the correct one and NEVER returning our phone calls. God forbid the person who received it wasn't honest
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response for the following reasons:
The customer should be aware of the implications of choosing *** before they confirm this payment option.
The confirmation I received did not call-out this exception or change and David's Bridal should have no reasonable expectation that a customer would know to look for this on their confirmation receipts of any kind, due to first reason I listed.
I received no customer service, support or explanation as to what happened to my dress, or how to track it down, until I filed this report.
Roughly a week after filing this report, I finally connected with someone from David's Bridal on the phone, who denied the possibility of *** having any influence on my shipping address....which is the opposite of what you're telling me here.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received an email from Nancy and will in contact with herAt the same time I was informed by my friend (The Bride) that she received a phone call from the store and they made an apology, offered another appointment with someone else for better service, and offered to let me return my dressI am 100% satisfied with them rectifying the situation and I appreciate them doing all in their power to make this better.
Regards,
*** ***

Hello,
Thank you for the
opportunity to respond to the concern
of our customer, *** *** ***We apologize for the inconvenienceIn
further researching, *** *** contacted us on 7/11/15, and left us a
message asking for the status of her returnWe contacted her back on 7/12/15,
and left a voice message asking for the return tracking numberOn 7/15/15, *** ***, called back and provided the USPS tracking number
***We sent the information to our warehouse departmentOn
7/28/15, our warehouse department processed the return package, in the amount
of $On 7/28/15, we contacted *** ***, and informed her we
processed the return, and it may take her credit card provider two to five
business days to approve the credit on their side
If *** *** has not received the refund we advise
that she contact her financial institution, and provide them the reference
number ***Again, we apologize for the any inconvenience this
has caused
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Horrible place to shop for a dressAny bride looking for a dress do not waste you timeRude, snobs who will not help you and honestly no one cares about how these employees treat you that's why they get away with it

5*** ***
*** *** ***
*Please give me the opportunity to research this matter, and I will get back to you as soon as I can.Thank you for your patience in this matter. Nancy* *** *** *** ***
*

March 2,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** *** ***
Dear Sirs/Madame,
Thank you for the opportunity to
respond to the concerns of our customer, Ms*** *** *** regarding her purchase in Store *** StPeters, MO storeI have thoroughly researched our customers concerns and contacted Ms*** directly via telephone today
Ms*** purchased Style *** Ivy/Champ Size on January 20, When meeting with our stylist during the appointment Ms*** shared she had a strong interest in seeing *** *** style *** Ivory Size The store checked our computer systems and at that time we did not have inventory in our distribution center
The purchase order for this style has arrived in our distribution center and Ms*** returned to the store today to exchange style *** Ivy/Champ Size for Style *** Ivory Size
Should you have any questions, please contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
*** *** STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: *** I WEB: DAVIDSBRIDAL.COM

10/3/16Dear *** ***,First, I apologize for your experience in our store.At your convenience, can you please send me your daughter's name, and the store where this took place.I look forward to hearing from you.Nancy F*David's Bridal, Contact Center

February 26,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to
respond to *** ***’s concerns regarding online order #***We apologize the website did not allow promotional code ”GREAT DAY” and allow a discount of $to be applied to *** ***’s online order on February 22,
I have researched our customers concerns with our online team and would be more than happy to honor the discount of $plus refund the shipping feesA member of management contacted *** *** today and left voicemail message stating a refund of $was processed today to her *** credit card
Sincerely,
Cindy M*** Customer Service Store Specialist

February 1,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#
Re: *** ***,
*** *** Photography LLC
Dear Sir/Madame,
Thank you for giving us the opportunity to respond to the concerns of *** *** Photography
A conference call was held between Pete C***, Vice President Strategic Partnerships David’s Bridal between *** *** Photography regarding the cancellation of the vendor agreement between the two parties
David’s Bridal legal counsel has prepared and forwarded a “Contract Notice Letter/Release” to *** *** Photography for their signature which will cancel the existing contract in place effective January 31,
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for
giving David's Bridal the opportunity to respond to Ms*** *** complaint
We have thoroughly researched Ms*** on-line order #***, and found the
following;
On 8/13/14,
Ms*** placed an on-line order, order number ***, for dresses, pairs
of shoes
and ribbon bowThe sub-total for her order was $100.95, taxes $13.11,
next day shipping $57.76, which total the order to be $
On 8/13/15,
we cancelled the dress style ***, in the color white, size 6, due to lack of
stockOn 8/13/15, the remaining merchandise was shipped to the customer with
next day shippingThe packages were delivered to Ms*** on 8/14/
David’s
Bridal does not charge the customer account until the merchandise has shippedWe
also do not charge the customer for cancelled merchandise
On 8/19/15,
we charged to Ms*** *** card, in the amount of $114.51, and not $171.82, what
is initially the authorization hold when Ms*** placed her order?
Finally, David’s Bridal will not be refunding Ms*** for the
shipping charges, since we not charged the customer for the merchandise, or the
next day shipping for the dress that was cancelled from the order
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Brial

February 23,
The Revdex.com
Of Metro Washington DC & Eastern PA
John FKennedy Blvd, Suite
Philadelphia, PA
Attn: *** *** ***
Complaint# *** Re: *** ***
Dear *** ***:
Thank you for the opportunity to respond to
*** *** concerns regarding her visit to Store #*** Manhattan, NY store
I have carefully researched *** ***’s concerns and spoken with the Store Manager regarding *** ***’s visit with our stylist Tiffany on Thursday, February 4,
When a bride purchases her wedding gown with David’s Bridal she is given a “David’s Bridal Reward” booklet which includes discounts to share with the wedding partyThe discount offer for bridesmaids is $off regular priced bridesmaid dresses or occasion dressesThis discount does not apply to dresses which are special value (marked down/discontinued), style steals, clearance merchandise or prior sales
As a company, we feel it is our responsibility to be consistent in our stores nationwide so that customers are treated equitablyUnfortunately, we are not able to accommodate *** ***’s request to extend a 25% discount to the bridesmaid’s dresses
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
*** *** *** I CONSHOHOCKEN, PA ***
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

August 11, Dear *** ***,Thank you for the opportunity to respond to *** *** ***'s concerns regarding a corset she purchased at our *** store location.The matter as described was thoroughly researched.After receipt of your letter, we attempted to contact *** *** by phone to rectify her concernsAfter several attempts, I was finally able to connect with her by phone today, August 11, 2014.*** *** Stated to me that she no longer wished to take her complaint any furtherShe stated she took the corset home and washed itAlthough the corset was slightly dirty from customers that tried it on previously, she felt it was minimal, and that the store personnel did do the right thing by giving her a discountAfter the corset was cleaned, she stated it was perfect for her wedding day.At this time, it appears the customer is satisfied, and she thanked us for taking the time to address her concerns*** *** stated she is going to “drop” the complaint, as she no longer wishes to pursue this matter.Very truly yours,Heidi M*** Area Customer Service Manager

Hello ***,
Roman"">
We do want to send our
sincere apologize for the inconvenienceThrough further research, the customer
emailed our customer service team on 3/25/ This information was sent
to the District Manager to that storeThe store manager and the district
manager called the customer on 3/25/15, and have confirmed they are working
with the customer to make the experience much better, and are helping her to
find the dress. Again, we apologize for this inconvenience
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service @ David’s
Bridal

Hello, this happened in an
online purchase, the dress was under *** ***I spoke with stephanie and adia regarding the issue. [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11938606, and find that this resolution is satisfactory to me.
Regards,
Randi Nelson

Dear *** *** on 7/1, a return label was issued, and a credit of was put the customer's credit card. We also did the shipping at no charge. A new size was located, and sent to the customer. we did not charge a shipping fee.This case has been resolved on our end. If
you have any questions or concerns, please feel free to contact me.Nancy F*David's Bridal, Contact Center