David's Bridal, Incorporated

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: nothing was done to resolve he issueThe lady stated that she couldn't find me in the systemI'm in their system as *** *** and I was the bride
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 25,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** ***
Dear Sirs/Madame,
Thank you for giving us the opportunity
to respond to the concerns of our customer *** *** regarding her wedding gown purchase
*** ***’s concerns have been thoroughly researched with the Store Manager, Tamela V*** *** in Store #*** Portage, MI and Assistant Store Manager, Marissa Gain in Store #*** in Mishawaka, IN
Our records indicate *** *** purchased wedding gown Style *** Soft White Size $in Store #*** Mishawaka, IN on November 17,
On November 25, 2015, *** *** visited Store #*** Portage, MI requesting our company allow her to exchange her already marked down clearance gown for Style *** White Size $The customer requested we allow the exchange of the gown as her niece was very much interested in purchasing Style *** Soft White Size for herselfAs a one-time courtesy the exchange was permitted on November 25,
David’s Bridal has an “All Sales are Final” policy that is consistent within the bridal and special occasion industryThe policy is posted in our fitting rooms, at our cash wrap and on all purchase receipts
Based on the details stated above, we are unable to honor *** ***’s request for a refund for her purchase
If I can be of further assistance, please do not hesitate to contact me
Thank you,
Cindy M*** Customer Service Store Specialist

Very disappointing experience Customer service is non-existent and they don't advertise their policies up front I asked questions when I bought the dress about return and was told that is fine and saw several people returning dresses I bought a prom dress for my daughter and then was told I could return the dress"We don't have a return policy and never take returns even thought we witnessed two

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is true that I ended up receiving a total off 30% refunded back to meThe dress was far from pristine condition! I do not find it acceptable to give customers dresses in this shapeI am NOT satisfied with the customer care I recieved from David ' s BridalThe % is nothing compared to the time, travel, and embarrassment I had with this dressIf I wanted a dress in this condition I could have purchased one from a consignment shop or the ***! People do not pay this kind of money for a item in tgis conditionIt is sad that your store Manager Pam even said she would not wear the dressWith this experience you can bet I will never return to your store again!
Regards,
*** ***

From: Revdex.com of Metro Washington DC Date: Fri, Aug 12, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** ***Date: Fri, Aug 12, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I would like to cancel this complaint - my issue was resolved

From: Nancy F*Date: Tue, Sep 20, at 1:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern P***sylvania complaint #*** for *** ***To: "***@myRevdex.com.org" Dear *** ***: Thank you for giving
us the opportunity to respond to ***’ complaint. I called the store where *** *** had gone for her order. Unfortunately, there was no record of a sale for her. Also in the event, it says she wanted a *** in a Champagne color , size 10. We have nothing stating she wanted a ***, emerald in a size 8. The store is more than happy to help her choose a dress for the wedding. We do need to have payment up front. Please let us know if we can help her get a dress for the Wedding. Nancy F*David’s Bridal, Contact Center

***
*
*** *** ***
*I
checked your event and see that a payment was made of on 6/18/16. Then a cancelation fee of 102.40, and finally a store credit was issued for 363.52.I see no other payments. If additional payments were made over the phone, I would need the dates and the credit card that was used.Please let me know if you have that information so I can do further research.Thank You,Nancy, David's BridalContact Center

Hello, We apologize for the inconvenienceWe are trying to research this matter and need further informationCan you please provided us the store location, name of the store manager, if you are part of a wedding party, please provided the bride first and last name, so that we can further
research?Thank you,Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David's Bridal

2/28/17Please see below,Social Media CSI - 2/22, authorized return , this was processed on 2/22/14. We apologize for the lateness of this email. Refund was completed.Thank you for your patience in this matter.Nancy, David's Bridal, Contact Center

From: Revdex.com of Metro Washington DCDate: Wed, Jul 6, at 1:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** Date: Wed, Jul 6, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com It is amazing how they claim to care and they cannot even spell my last name rightI do not accept there condolences since it doesn't feel like they do not mean it

I accept the refund of the amount, however I have a few questionsI received a return request from David's Bridal asking me to mail the item back to them, do I have to return anything? Also, unless the preservation kit comes with a bigger box, I do not have any desire to have my gown re-preservedFinally, when will the refund amount reflect in my bank account? Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Worst company I have ever dealt withThey do not explain sales or disclosures on their dressesThey are rude and demandingThey also don't finish dress fittings than charge you extra for things they didn't even doI will never go back and never will recommend them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

From: Revdex.com of Metro Washington DC Date: Fri, Aug 12, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ----------
Forwarded message ----------From: *** ***Date: Fri, Aug 12, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I would like to cancel this complaint - my issue was resolved

10/3/16Dear *** ***,First, I apologize for all the challenges your experienced. At your convenience, can you please tell me the name of the bride, and in which store this took placeIn our stores, everything is filed under the bride's name.I look forward to hearing from you.Thank
You,Nancy F*David's Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: When the wedding dress was purchased we were not aware that there was a stain on the dress The dress was sold as new, not discounted for a known defect We ended up using the dress because by the time we realized the dress was defective, David's Bridal would not guarantee that we could get another dress in time for my daughter's wedding David's Bridal is incorrect in stating that we knew the dress was defective We purchased the dress at the full price that was listed on the dress only to find out that we were sold a defective product I believe a $refund is reasonable considering these circumstance
Regards,
*** ***

Marisa R*** 11:AM (hour ago)to me, Patricia Hello,Thank you for the opportunity to respond to the concerns of our customer Ms*** ***, in regards to her on-line order.In further researching the matter, Ms***, placed her order on 7/20/The price of the merchandise ordered is $139.95, taxes on the order is $8.01, which give a subtotal of $If the order was charged the shipping fee of 12.95, the subtotal would have been $160.91.David’s Bridal did not charge the shipping fee, and we would not be refunding the customer $As for the inconvenience and delay in responding to her inquiry, we will refund her account a 10% discount off the price of the merchandiseWe have sent your billing information to our finance department requesting a credit be provided as form of reimbursement, in the amount of $14.00.The credit is to be returned to the form of payment originally used to place the orderAlso, please note that the credit may require to business hours to be processed by our finance teamAgain, we apologize for this inconvenience this has caused you. Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David’s Bridal
Marisa R***
11:AM (hour ago)
to me, Patricia
Hello,
Thank you for the opportunity to respond to the concerns of our customer Ms*** ***, in regards to her on-line orderIn further researching the matter, Ms***, placed her order on 7/20/The price of the merchandise ordered is $139.95, taxes on the order is $8.01, which give a subtotal of $If the order was charged the shipping fee of 12.95, the subtotal would have been $David’s Bridal did not charge the shipping fee, and we would not be refunding the customer $As for the inconvenience and delay in responding to her inquiry, we will refund her account a 10% discount off the price of the merchandiseWe have sent your billing information to our finance department requesting a credit be provided as form of reimbursement, in the amount of $The credit is to be returned to the form of payment originally used to place the orderAlso, please note that the credit may require to business hours to be processed by our finance teamAgain, we apologize for this inconvenience this has caused you
Patricia Harris, MgrMarisa R***, Supervisor
Customer Service at David’s Bridal

From: Nancy
F*Date: Tue, Sep 12, at 2:PMSubject: *** ** *** #***To: "***@myRevdex.com.org" Dear *** ***: Please read comment below. We started dealing with this customer on 7/31/17. When I first started talking to her she had a size which was refunded and a was ordered. She then canceled the on 8/14/17. We then reached out to her and said we would get the size 30, which she agreed to. Her dress did not fit and wanted us to pay for the alterationsThere is very little seam allowance in special occasion dresses; therefore we needed to get the bigger size. We have spoken to her on numerous occasions. This dress is being specially made for her in the size 30. What we had said to her was that the dress was coming in a week before her wedding, and we would not charge a rush fee for alterations. We have done everything to make this customer happy. Unfortunately, she will not accept our offer. At this point, I am at a loss on how to resolve this customer’s issue. I feel that we have gone above and beyond to help herThe problem is she keeps rejecting our resolution. Thank You, NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM #BEYOUROWNBRIDE This is from 7/31/17 Please contact the customer and let her know that many different sizes including women and petite sizes are special order and take more time to arrive. It would depend on our current stock as we sell merchandise directly off the floor and we are ready to wear companyPlease let her know certain sizes are more popular and sell out immediately and that is why we did not have stock. Please let her know that we have dress on order for her and it will be arriving a week before the wedding. She can keep the size until the Size arrives….and do the exchange. Please also remind her that our dresses do not allow for a big seam allowance…to let it out

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***