David's Bridal, Incorporated

From: Revdex.com of Metro Washington DC
Date: Fri, Aug 1, at 8:AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Fri, Aug 1, at 7:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: [email protected]
you may close the complaint I know the store will not do anything I will never go there againthanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 1,
sans-serif;">Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our ***, KS store.*** ***'s concerns were in reference to what she believed to be a defect in her bridesmaid dressAfter researching this issue we found no other reported issues with this specific dress style, however as a customer courtesy I have instructed the *** Store to refund *** *** in full for her bridesmaid dress.Based on the above information, I believe we were able to address all of our customers concerns.Please feel free to contact me if you have any further questionsYours truly,
Deborah VCorporate Area Customer Service Manager

8/2/16Thank you for giving us the opportunity to respond to this issue. The seamstress that we need to talk to will not be in until late on 8/2/16. I will get back to you as soon as we hear from her.Nancy F*David's Bridal, Contact Center

December 28, 2015Dear Sirs/Madame,Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, regarding her purchase in Store ** Freehold, NJ storeI have thoroughly researched MsChiappini’s concerns with the Store Manager Janet S***.• On January 3, 2015,
*** *** placed an order for discontinued Style #*** White Size and was provided an approximate in-store delivery date on or around April 13, 2015.• An email was sent to *** *** advising her ordered arrived in the storeOn January 16, the store was notified the email sent was non-deliverable to the email address on fileThe store immediately called *** *** on January 18, again on February 1, 2015, February 16, 2015, March 2, and March 16, to notify the customer her order was available for pickup.• On March 18, the customer arrived in the store, inspected the dress and took it home with her that same day.• On April 29, 2015, the customer contacted the corporate office stating the gown she received was in less than pristine conditionThe store manager spoke with the customer regarding her concerns and offered to provide a replacement dress and also offered to exchange the dress for a different style.• On 07/12/the District Manger Geri B*** contacted *** *** and offered to exchange the dress for a different style as the customer had the gown in her possession since March 18, and did stated she had inspected the gown in the store prior to taking the dress home.• On 07/13/we received an email via social media from *** *** requesting we provide a refund for the wedding gown.• The corporate office contacted *** *** as a replacement dress became available in our distribution center and as of today’s date, we have not received a return call from *** *** regarding the exchange.Should you have any questions, please feel free to contact me.Sincerely,CINDY M.CUSTOMER SERVICE STORE SPECIALIST

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** *** complaint
We have thoroughly researched *** *** online order #*** and found the
following;
***
***
logged in to her David’s Bridal account when placing her on-line order
#*** on 6/11/However, *** *** chose to use her *** account to
pay for the order
Unfortunately,
when a customer selects their *** account for payment, the shipping address
defaults to the address listed on their *** accountIn addition, when a
customer places an on-line order they will receive an email confirmation notifying
them of the items which were ordered, and the shipping information for the
order, which in this case defaulted to the *** shipping address on fileThe
address was then confirmed again when the customer received the shipping
confirmation emailThe default address is a function of *** not of David’s
Bridal online ordering
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Nancy F*Date: Thu, Mar 23, at 11:AMSubject: *** *** # ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: I verified this morning that your refund for was processed and you should see it on your credit card by the weekend. Thank You for your patience in this matter. Nancy, David’s Bridal, Contact Center/

January 5,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to respond
to the concerns of our customer *** *** *** regarding the purchase of a wedding gown garment bag
Since the purchase of a David’s Bridal bag is a personal choice, we have chosen to offer it as an optional purchase rather than building it into the price of our garments
We do appreciate our customer’s thoughts on the subject and will forward your letter to our Marketing and Purchasing departments for review
I have left a few voicemail messages for *** *** to return my call as well as sent an email and awaiting a response
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL *** *** *** * CONSHOHOCKEN, PA *** PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

9/23/16Dear *** ***:Please give me the opportunity to verify dates of when this dress was marked down.I will get back to you as soon as possible.Nancy F*David's Bridal

1/16/17Dear *** ***:Thank you for the opportunity to respond to *** ***'s
rejection. The dress had been out of the store over five days, which is in conjunction with Buyers Remorse. We can offer her a store credit or an exchange as long as the dress has not been worn, tags still on it, no alterations, no odors. We can not refund her money.Sincerely,Nancy, David's Bridal

April 24, Dear *** ***,Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchase at our ***, NY store.On March 20, 2014, *** reached out to us requesting a return of her wedding gownOur records
indicate that on February 25, *** ordered wedding gown style *** in ivory, size She picked up her gown on March 7, David's Bridal has an "all sales are final policy"This information can be found at our cash wrap and is printed on our receiptsUnfortunately, based on this information and our measures to be fair and consistent to our customers nationwide, we are unable to honor ***'s request.Should you have any further questions, please do not hesitate to contact us.Sincerely,

4/24/16 I apologize for the lateness of this email. I have been out of the office with pneumonia. Please give me an opportunity to research this matter. Thank You, Nancy, David's Bridal, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:When I called to work with the manager she was rude to me once againThat's why I submitted this inIt's never ending with everyone I have dealt with in that store.
Regards,
*** ***

8/15/17,Dear *** ***:Please give me the opportunity to reach out to the store and find out what happened with this sale.I will get back to you as soon as possible. Nancy, David's Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Nancy F*Date: Mon, Feb 20, at 11:AMSubject: FW: Opt Out - *** *** #***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: Listed below is the OPT OUT form we use when a customer requests to be removed from all lists. As you can see this was done in 12/15. I apologize for this continued annoyance. Sometimes a vendor does not follow our instructions. If you receive any kind of correspondence from any vendor, please just email me and we will contact them personally. According to our records you have removed. Please let me know if I can be of any further assistance. Sincerely, Nancy, David’s Bridal Opt Out

September 24, 2014Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our *** ***, TX store.David's Bridal has an “all sales are final" policy that is consistent within the
bridal and special occasion industry This information is stated on our customer's receipts, at our cash registers on our web site and in our catalogsHowever, when a customer does contact us to request an exchange, we have strict criteria that we must followThe merchandise must be current and regular price not marked down or discontinued, it also needs to be unaltered, unworn with the tags attached a recent purchase and in pristine conditionThe *** ***, TX store did allow *** *** to exchange her original wedding gown style *** Solid ivory sizepurchased on 5/1/for another style *** ivory size on 6/2/*** *** then had this new wedding gown altered and fitted to her body.Based on the above information we are unable to honor her request for a refund on the wedding gown and accessories.Please feel free to contact me if you have any further questionsVery truly yours,
Deborah V
Corporate Area Customer Service Manager

May 6, Dear ***,Thank you for giving us the opportunity to respond to the concerns of our customer, *** *** ***, and her purchase at our *** ***, PA store.Our records indicate that on March 7,2014, *** put dress style ***
White in a size on layaway*** put down a payment of $and was in contract to pick up the merchandise by May 6,*** signed her contract and receiptOn March 18,*** came into the store and paid $towards her layawayOn March 23,*** asked to cancel her layaway*** was aware of losing 10% of the total sale for her forfeiture feeUnfortunately, *** didn’t have her original receipt with her***, the store manager, let *** know that without the original receipt the refund would have to go to a store credit as per our policy*** took the store credit and left.Once *** was able to locate the receipt, she went back into the store, requesting we change the store credit to a refund*** let her know this is not something she can do at store level and she needed to reach out to our Customer Service Department.*** contacted us on March 25,and shared the above detailsI apologized and explained *** was just doing her job, but I would be happy to helpI told our customer to send the store credit to me so it can be converted to a mail checkI also advised *** that due to the inconvenience, David’s Bridal will refund her forfeiture feeShe was grateful for this and agreed.On March 31,a check was cut for *** in the amount of $15.00, the amount of the forfeiture fee only*** then contacted me to let me know what happenedI advised her that was due to the fact that I only received the store credit for $She then sent additional receipts that again, were not the correct store creditAs a courtesy to our customer, we researched our records and were able to quickly get a copy of the original store credit for the refund of $This mail check was cut on April 14,2014.At this time we do believe our customer’s needs have been metShould you have any further questions, please do not hesitate to contact us.Sincerely,

From: Nancy F*Date: Wed, Jul 19, at 12:PMSubject: FW: Revdex.com complaint #*** for *** ***To: "***@myRevdex.com.org" , "***@***.com" Here is that charge and the event is under Pence. Transaction Number: Id:***StoreId:***EmployeeId:***TranDate:2/4/2017TranTime:1:06:PMBusnDate:2/4/201...⇄ Line Item NumberTran Type IDTran Subcode IDPriceItemDescUPC IDAssociate ID1**9**$0.00*** 02**
*$159.95LONG ILLUSION MESH***2***$9.80Tax - 7.00%***02***
($20.00)Item Coupon***3***$159.95LONG ILLUSION MESH***3***
$9.80Tax - 7.00%***03***($20.00)Item Coupon***4***$159.95LONG ILLUSION MESH***4***$9.80Tax - 7.00%***04***($20.00)Item Coupon***5***$0.00SHUTTERFLY***5*
***$0.00Tax - 0.00%***06***$0.00SHUTTERFLY***6***$0.00Tax - 0.00%***07***
($299.50)Payment - DBCC 0 TranPaymentShow all gory details...CC Exp DateSwipedAuth CodeRouting NumberAccount NumberDL NumberDL StateResp CodePaym CodeBank Tran IDValid Code2912False*** *** 00 *** NANCY W*** I SALES AUDIT SUPERVISOR DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX NUMBER: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE From: Nancy W*** Sent: Wednesday, July 19, 11:AMTo: Nancy F*Subject: RE: Revdex.com complaint #*** for *** *** Nancy,Maybe she is talking about a charge that she didn’t make in the amount of $299.50. Please see belowAgain, if that is the case she needs to put in a charge back with DBCC. NANCY W*** I SALES AUDIT SUPERVISOR DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX NUMBER: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE From: Nancy F* Sent: Wednesday, July 19, 11:AMTo: Nancy W***Subject: FW: Revdex.com complaint #*** for *** *** Please see below, no idea what she means. From: *** *** [mailto:***@***.com] Sent: Wednesday, July 19, 10:AMTo: Nancy F*Subject: Re: Revdex.com complaint #*** Sometime in August is when the interest is supposed to start being chargedI would appreciate it if this matter could be resolved before then.Thank you!*** *** *** On Wednesday, July 19, 2017, 10:AM, Nancy F* wrote:Dear *** ***:When we file an event it is always under the Bride’s name. Since the complaint was signed *** ***; I wasn’t able to find it. You then let me know it was under ***.I have sent this to the finance department to do an investigation. As soon as I hear anything, I will get back to you.Thank You for your patience in this matter.NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT*** I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COMWHATEVER YOU DO, BE YOU#BEYOUROWNBRIDE

From: Nancy F*Date: Tue, Sep 20, at 3:PMSubject: *** ** *** Revdex.com complaint #***To: *** Cc: Store *** Dear ***
***: Thank you for giving us the opportunity to respond to your complaint. First, I apologize for the challenges you experienced. I did call the store, and they did say that they need to make appointments for steaming. Usually, it’s a two week time frame. We should have explained that to you when you came in. May I ask if you had your alterations done with us? if you did, then the store said, if you call them, they will be happy to make an appointment right away to bring the dress over. If the dress was altered elsewhere we cannot do the steaming. Please get back to me with this information, so we can help you. Sincerely, Nancy F*David’s Bridal, Contact Center