David's Bridal, Incorporated

Terrible customer service from beginning to endThe day I visited, I walked in wanting to set up an appointment and got an appointment for later in the dayThe person who helped me was very nice, but overwhelmed with at least 3-other people trying on prom, wedding, and bridesmaid dressesI had very little attention and it took forever to try on other dresses or get someone to answer my questionsI ended up purchasing my dress then, but only because it was a discontinued dress at a price I just couldn't beatWhen my dress came in, I wanted to try on my dress since the dress I originally tried on was too smallThe front attendant took me to the back where the alterations were doneI didn't have anyone to ask to borrow a bra to try on my dress, so I used my regular oneThen when I got the dress on, I couldn't find anyone to talk to about alterationsI sat there for about minutes waiting for someoneI finally gave up and changed back into my regular clothesTHEN someone showed up and asked if I needed any changes doneThe dress came in a clear plastic bag so I asked for another bagI saw that there were white plastic bags with the logo on them out frontThe alterations lady informed me I would have to pay 10+ dollars for a garment bagIt was drizzling outside, the clear bag wasn't nearly long enough to cover my dress and it is a wedding dress! They didn't provide me any other alternatives since they 'ran out' of the regular white plastic bags

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

9/23/16Dear *** ***:Please give me the opportunity to verify dates of when this dress was marked down.I will get back to you as soon as possible.Nancy F*David's Bridal

January 5,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint# ***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to respond
to the concerns of our customer *** *** *** regarding the purchase of a wedding gown garment bag
Since the purchase of a David’s Bridal bag is a personal choice, we have chosen to offer it as an optional purchase rather than building it into the price of our garments
We do appreciate our customer’s thoughts on the subject and will forward your letter to our Marketing and Purchasing departments for review
I have left a few voicemail messages for *** *** to return my call as well as sent an email and awaiting a response
Should you have any questions, please feel free to contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL *** *** *** * CONSHOHOCKEN, PA *** PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

8/2/16Thank you for giving us the opportunity to respond to this issue. The seamstress that we need to talk to will not be in until late on 8/2/16. I will get back to you as soon as we hear from her.Nancy F*David's Bridal, Contact Center

1/16/17Dear *** ***:Thank you for the opportunity to respond to *** ***'s
rejection. The dress had been out of the store over five days, which is in conjunction with Buyers Remorse. We can offer her a store credit or an exchange as long as the dress has not been worn, tags still on it, no alterations, no odors. We can not refund her money.Sincerely,Nancy, David's Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:When I called to work with the manager she was rude to me once againThat's why I submitted this inIt's never ending with everyone I have dealt with in that store.
Regards,
*** ***

4/24/16 I apologize for the lateness of this email. I have been out of the office with pneumonia. Please give me an opportunity to research this matter. Thank You, Nancy, David's Bridal, Contact Center

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** *** complaint
We have thoroughly researched *** *** online order #*** and found the
following;
***
***
logged in to her David’s Bridal account when placing her on-line order
#*** on 6/11/However, *** *** chose to use her *** account to
pay for the order
Unfortunately,
when a customer selects their *** account for payment, the shipping address
defaults to the address listed on their *** accountIn addition, when a
customer places an on-line order they will receive an email confirmation notifying
them of the items which were ordered, and the shipping information for the
order, which in this case defaulted to the *** shipping address on fileThe
address was then confirmed again when the customer received the shipping
confirmation emailThe default address is a function of *** not of David’s
Bridal online ordering
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

From: Nancy F*Date: Thu, Mar 23, at 11:AMSubject: *** *** # ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: I verified this morning that your refund for was processed and you should see it on your credit card by the weekend. Thank You for your patience in this matter. Nancy, David’s Bridal, Contact Center/

April 24, Dear *** ***,Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchase at our ***, NY store.On March 20, 2014, *** reached out to us requesting a return of her wedding gownOur records
indicate that on February 25, *** ordered wedding gown style *** in ivory, size She picked up her gown on March 7, David's Bridal has an "all sales are final policy"This information can be found at our cash wrap and is printed on our receiptsUnfortunately, based on this information and our measures to be fair and consistent to our customers nationwide, we are unable to honor ***'s request.Should you have any further questions, please do not hesitate to contact us.Sincerely,

October 1,
sans-serif;">Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our ***, KS store.*** ***'s concerns were in reference to what she believed to be a defect in her bridesmaid dressAfter researching this issue we found no other reported issues with this specific dress style, however as a customer courtesy I have instructed the *** Store to refund *** *** in full for her bridesmaid dress.Based on the above information, I believe we were able to address all of our customers concerns.Please feel free to contact me if you have any further questionsYours truly,
Deborah VCorporate Area Customer Service Manager

December 28, 2015Dear Sirs/Madame,Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, regarding her purchase in Store ** Freehold, NJ storeI have thoroughly researched MsChiappini’s concerns with the Store Manager Janet S***.• On January 3, 2015,
*** *** placed an order for discontinued Style #*** White Size and was provided an approximate in-store delivery date on or around April 13, 2015.• An email was sent to *** *** advising her ordered arrived in the storeOn January 16, the store was notified the email sent was non-deliverable to the email address on fileThe store immediately called *** *** on January 18, again on February 1, 2015, February 16, 2015, March 2, and March 16, to notify the customer her order was available for pickup.• On March 18, the customer arrived in the store, inspected the dress and took it home with her that same day.• On April 29, 2015, the customer contacted the corporate office stating the gown she received was in less than pristine conditionThe store manager spoke with the customer regarding her concerns and offered to provide a replacement dress and also offered to exchange the dress for a different style.• On 07/12/the District Manger Geri B*** contacted *** *** and offered to exchange the dress for a different style as the customer had the gown in her possession since March 18, and did stated she had inspected the gown in the store prior to taking the dress home.• On 07/13/we received an email via social media from *** *** requesting we provide a refund for the wedding gown.• The corporate office contacted *** *** as a replacement dress became available in our distribution center and as of today’s date, we have not received a return call from *** *** regarding the exchange.Should you have any questions, please feel free to contact me.Sincerely,CINDY M.CUSTOMER SERVICE STORE SPECIALIST

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching the matter, we
received an email from you on 6/23/asking for the return authorization
numberThe email address on this email is ***
On 7/5/15, we
emailed you the return number ***In this email we provided
you the instruction and address where you need to return the merchandise back
tooIf you have not received this email below we have provided you the address
to the warehouse and the instruction on how to return the merchandise
Please return the dress utilizing RMA Return # ***, and send the
dress to the following address, which is included belowAlso please include
the RMA Return #*** on the outside of the package when sending this back to
our warehouse as well as a brief note describing the reason you are returning
the merchandisePlease keep your tracking information (if applicable) on hand
when sending the merchandise back to the warehouse
Once our warehouse receives the returned dress, they will Quality
Control inspect it to ensure it is in proper condition to receive as a return
At which point it passes inspection, David's Bridal will then issue a refund to
your credit card for the cost of the merchandise
David’s Bridal On-Line Returns
RMA# ***
*** *** ***
Conshohocken, PA
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

August 27, Dear *** ***:
Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our
***, NY, storeThere is no record that David's Bridal Customer Service Department was contacted by our customer.The David's Bridal Credit Card promotion that was running on January 20, was months interest free financing for in store merchandise purchasesSignage posted in the store provided this information, as well as the specific promotion that was applied to any purchase being printed on the bottom of all customer receiptsIn addition, the date the promotion ended was printed on her monthly StatementsI apologized to *** *** for any misunderstanding that may have transpired in store that dayHowever, as with any credit card purchases, it is the customer's responsibility to read their receipts and credit card statements in regards to any promotions or charges being applied.Based on the above information, we cannot honor *** ***'s request to be reimbursed for any finance charges or penalties applied to her David's Bridal credit card purchase.Please feel free to contact me if you have any further questionsVery truly yours,Deborah V
Corporate Area Customer Service Manager

From: Nancy F*Date: Tue, Sep 20, at 3:PMSubject: *** ** *** Revdex.com complaint #***To: *** Cc: Store *** Dear ***
***: Thank you for giving us the opportunity to respond to your complaint. First, I apologize for the challenges you experienced. I did call the store, and they did say that they need to make appointments for steaming. Usually, it’s a two week time frame. We should have explained that to you when you came in. May I ask if you had your alterations done with us? if you did, then the store said, if you call them, they will be happy to make an appointment right away to bring the dress over. If the dress was altered elsewhere we cannot do the steaming. Please get back to me with this information, so we can help you. Sincerely, Nancy F*David’s Bridal, Contact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It is completely inaccurate to say that the alterations manager had me try on the same cut gownI would have accepted it if it was the same cut, but it was notEven the seamstress told me that the dress the manager had me try on was not the same cut (it was similar but NOT the same)I don't particularly care about the money/fee for the alterations at this pointI am just truly disgusted with this business' customer service and dissatisfied with the fact that a simple, sincere apology seems beyond themThere was no misunderstanding in the sizing and alterations policy, it was a simple matter that I was never actually measured for a dress when I first went to the store in July I was just told, this is your size, you'll have to take it in
Regards,
Jennifer Kerns

From: Nancy F*Date: Wed, Jul 19, at 12:PMSubject: FW: Revdex.com complaint #*** for *** ***To: "***@myRevdex.com.org" , "***@***.com" Here is that charge and the event is under Pence. Transaction Number: Id:***StoreId:***EmployeeId:***TranDate:2/4/2017TranTime:1:06:PMBusnDate:2/4/201...⇄ Line Item NumberTran Type IDTran Subcode IDPriceItemDescUPC IDAssociate ID1**9**$0.00*** 02**
*$159.95LONG ILLUSION MESH***2***$9.80Tax - 7.00%***02***
($20.00)Item Coupon***3***$159.95LONG ILLUSION MESH***3***
$9.80Tax - 7.00%***03***($20.00)Item Coupon***4***$159.95LONG ILLUSION MESH***4***$9.80Tax - 7.00%***04***($20.00)Item Coupon***5***$0.00SHUTTERFLY***5*
***$0.00Tax - 0.00%***06***$0.00SHUTTERFLY***6***$0.00Tax - 0.00%***07***
($299.50)Payment - DBCC 0 TranPaymentShow all gory details...CC Exp DateSwipedAuth CodeRouting NumberAccount NumberDL NumberDL StateResp CodePaym CodeBank Tran IDValid Code2912False*** *** 00 *** NANCY W*** I SALES AUDIT SUPERVISOR DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX NUMBER: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE From: Nancy W*** Sent: Wednesday, July 19, 11:AMTo: Nancy F*Subject: RE: Revdex.com complaint #*** for *** *** Nancy,Maybe she is talking about a charge that she didn’t make in the amount of $299.50. Please see belowAgain, if that is the case she needs to put in a charge back with DBCC. NANCY W*** I SALES AUDIT SUPERVISOR DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX NUMBER: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE From: Nancy F* Sent: Wednesday, July 19, 11:AMTo: Nancy W***Subject: FW: Revdex.com complaint #*** for *** *** Please see below, no idea what she means. From: *** *** [mailto:***@***.com] Sent: Wednesday, July 19, 10:AMTo: Nancy F*Subject: Re: Revdex.com complaint #*** Sometime in August is when the interest is supposed to start being chargedI would appreciate it if this matter could be resolved before then.Thank you!*** *** *** On Wednesday, July 19, 2017, 10:AM, Nancy F* wrote:Dear *** ***:When we file an event it is always under the Bride’s name. Since the complaint was signed *** ***; I wasn’t able to find it. You then let me know it was under ***.I have sent this to the finance department to do an investigation. As soon as I hear anything, I will get back to you.Thank You for your patience in this matter.NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT*** I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COMWHATEVER YOU DO, BE YOU#BEYOUROWNBRIDE

I said that I was satisfied with the refunds and that I was trying to get a return authorization number to return a dress that they sent weeks AFTER the wedding I am not asking them to pay for anything I know it is at my expenseYou CANNOT get anyone on the phone to even talk about the problemTHAT is BAD BUSINESSYou don't have to do anything further for me I will take care of it and if they don't respond I will contact the attorney general's officeThankyou for your time

8/15/17,Dear *** ***:Please give me the opportunity to reach out to the store and find out what happened with this sale.I will get back to you as soon as possible. Nancy, David's Bridal, Contact Center