David's Bridal, Incorporated

My first experience was horribleI had a 6:appointment scheduled to come in and look for dressesI've previously been browsing online, so after waiting about 15mins for the associate at the front deck to even acknowledge my presence, after driving mins to this store location, I asked if I could get a sample dress altered at the storeShe was polite and stated that she wasn't sure, but she would get a member of management to answer meAfter waiting another 10-mins the manager came and very sarcastically stated "No we don't, if you read the fine print it states that dresses are sold as is"She was very rude, and honestly after that I leftAfter driving mins back home after a wasted trip, I actually DID read the fine print that CLEARLY states that alterations CAN be done for a fee (That I was willing to pay)My 1st impression of this company is severely taintedNot only was a "member of management" rude and condescending, she was incorrectHer attitude and unwillingness to help has changed my opinion of David's bridalHow can I feel comfortable spending money with a company and feeling as though they will make my "Special Day" special and they don't even want to help get me in the door or make me feel comfortable

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Davids bridal just requested the name of the bride to further research the issueHer name is *** ***
Regards,
*** ***

Hello, this happened in an
online purchase, the dress was under *** ***I spoke with stephanie and adia regarding the issue. [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11938606, and find that this resolution is satisfactory to me.
Regards,
Randi Nelson

I am rejecting this response because first of all there was enough material left over and my dress was damaged with the rush alterations and second I did not receive a $refund! Where's the proof, they kept the remain if material I paid for alterations lady told me only half would be used

April 12,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to
respond to the concerns of our customer, *** *** regarding her purchase in Store *** Mishawaka, Indiana storeI have thoroughly researched our customers concerns and learned the following:
On August 23, 2015, *** *** placed an order for the following item:
• Style *** Marine Size = $+ tax
The customer exchanged the style dress on February 7, for the following:
• Style *** Marine Size =$+ tax
David’s Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion businessThis statement is printed on all our purchase receipts and garment hangtagsIt also appears on signage at our cash wrap counter as well
We have acknowledged our customers concerns and having to travel to the wedding venueSince the delivery of the merchandise had been delayed from our distribution center and arriving in the store later than expected, David’s Bridal is making a one-time exception and approving a full refund to our customer in the amount of $+ taxes
Our ability to offer the return is contingent upon the following:
• The merchandise must be in pristine condition, no odors, tears, unaltered, no pet hair and have the original hang tags attached to the garment
• The customer must return to the store by April 24, to receive a full refund
On behalf of David’s Bridal we sincerely apologize for this experienceShould you have any questions, please feel free to contact me directly
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

Hello ***,
Roman"">
We do want to send our
sincere apologize for the inconvenienceThrough further research, the customer
emailed our customer service team on 3/25/ This information was sent
to the District Manager to that storeThe store manager and the district
manager called the customer on 3/25/15, and have confirmed they are working
with the customer to make the experience much better, and are helping her to
find the dress. Again, we apologize for this inconvenience
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service @ David’s
Bridal

Hello,
We apologize for the inconvenienceWe have reached out to the customer and provided her resolutionOur store has offered her a refund or a store credit, and the customer is to return the dress back to the storeAgain, we apologize for this
inconvenience.
Thank you,
Patricia H***, Mgr.
Marisa R***, Supervisor
Customer Service at David's Bridal

Hello, Thank you for the opportunity to respond to your concernsWe apologize for the inconvenienceWe researched this matter further for you, and see that you contacted us on 6/18/15, and left a voice messageOn 6/18/15, we contacted you back in regards to the status of your on-line
return for order #***We have informed you it can take to business days, the call was disconnected.David's Bridal return policy, on the Process for Returning Merchandise, step three, say "Once received at our facility, your return will be processed within to business days." If this time has passed, we request the customer to provide us with return tracking information. We will like to resolve this matter for youCan you please provided us with the return tracking number, so that we can research further you?Thank you, Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David's Bridal

August 11, Dear *** ***,Thank you for the opportunity to respond to *** *** ***'s concerns regarding a corset she purchased at our *** store location.The matter as described was thoroughly researched.After receipt of your letter, we attempted to contact *** *** by phone to rectify her concernsAfter several attempts, I was finally able to connect with her by phone today, August 11, 2014.*** *** Stated to me that she no longer wished to take her complaint any furtherShe stated she took the corset home and washed itAlthough the corset was slightly dirty from customers that tried it on previously, she felt it was minimal, and that the store personnel did do the right thing by giving her a discountAfter the corset was cleaned, she stated it was perfect for her wedding day.At this time, it appears the customer is satisfied, and she thanked us for taking the time to address her concerns*** *** stated she is going to “drop” the complaint, as she no longer wishes to pursue this matter.Very truly yours,Heidi M*** Area Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do no feel the store did all they could I would like this published that other customers can see it
Regards,
*** ***

Dear *** *** on 7/1, a return label was issued, and a credit of was put the customer's credit card. We also did the shipping at no charge. A new size was located, and sent to the customer. we did not charge a shipping fee.This case has been resolved on our end. If
you have any questions or concerns, please feel free to contact me.Nancy F*David's Bridal, Contact Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Her name is *** ***

From: Nancy F*Date: Tue, Feb 21, at 3:PMSubject: complaint #*** ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: Thank you for giving us the opportunity to respond to your issue. I have researched our events and cannot find one under your name. When you made the purchase, did you use a nickname or anything different? Which store was your purchased made in? Upon reviewing your letter it states that you made you purchase on 7/22/16. If this is correct, we are unable to do a refund as the dress has been out of the store seven months. Please get back to me with this information at your convenience. Thank You, Nancy, David’s Bridal, Contact Center

February 23,
The Revdex.com
Of Metro Washington DC & Eastern PA
John FKennedy Blvd, Suite
Philadelphia, PA
Attn: *** *** ***
Complaint# *** Re: *** ***
Dear *** ***:
Thank you for the opportunity to respond to
*** *** concerns regarding her visit to Store #*** Manhattan, NY store
I have carefully researched *** ***’s concerns and spoken with the Store Manager regarding *** ***’s visit with our stylist Tiffany on Thursday, February 4,
When a bride purchases her wedding gown with David’s Bridal she is given a “David’s Bridal Reward” booklet which includes discounts to share with the wedding partyThe discount offer for bridesmaids is $off regular priced bridesmaid dresses or occasion dressesThis discount does not apply to dresses which are special value (marked down/discontinued), style steals, clearance merchandise or prior sales
As a company, we feel it is our responsibility to be consistent in our stores nationwide so that customers are treated equitablyUnfortunately, we are not able to accommodate *** ***’s request to extend a 25% discount to the bridesmaid’s dresses
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
*** *** *** I CONSHOHOCKEN, PA ***
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

February 10,
The Revdex.com
Of Metro Washington DC & Eastern PA
John FKennedy Blvd, Suite
Philadelphia, PA
Attn: *** *** ***
Complaint# ***
Re: *** ***
Dear *** ***:
Thank you for the opportunity to respond to ***
*** concerns regarding the purchase and alterations of Style *** Soft White Size
After speaking with our customer and the store manager regarding her concerns of the condition of her wedding gown, we have reorder a replacement dress for *** *** and scheduled an appointment to meet with our Alterations Manager on February 17, to have the gown re-altered at no charge to the customer
The alterations team will provide a fund 50% to *** ***’s for the alterations charges when she arrives back in the store to have the replacement gown altered
If I can be of further assistance, please do not hesitate to contact me
Thank you,
Cindy M*** Customer Service Store Specialist

July 31, Dear *** ***,Thank you for the opportunity to respond to the concerns of *** *** ***, regarding the request for her wedding gown to be pressed in our *** ***, CO storeI have thoroughly researched the situation with Mary Jo C*** the Assistant Store Manager,
and have learned that *** *** wedding gown had been altered by an outside company.David’s Bridal does have a corporate policy that does not permit our Alterations Department to work on any dress that has been altered elsewhere this clearly explained on our websiteThe rationale for this is based on potential liability after someone outside of David’s Bridal has worked on the dress.I did, however, contact *** *** on July 21, I authorized an exception and scheduled an alterations appointment with the store on Wednesday, July 23, for the pressing.On behalf of David’s Bridal, we do apologize for this misunderstandingIf I can be of further assistance, please do not hesitate to contact me.Thank you.Cindy MArea Customer Service Manager

7/5/17Dear *** ***:I apologize, but I have not seen this complaint. Can you please send it to me again, so I may get it resolved.Thank you for your help in this matter.Nancy, David's Bridal

September 23, 2014Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** *** ***, from our ***, LA storeWe apologize to *** ***, for any
misunderstanding in reference to our policies.Our records indicate our customer created a layaway with us on December 8, In store layaway is used as a purchase option allowing our automatic installment payment within days on in store merchandise only David's Bridal is a ready to wear Bridal retailer, when a customer purchases a wedding gown with us, they are given a complimentary spot cleaning, bead check and first layer steaming
If you are having your alterations with David's Bridal this can be done at the same time or if you are not having your alteration done with us you can drop the gown off the gown for this complementary service and alterations will give you a pickup dateIf you are dropping off we ask that you please give the store at least two weeks for this processIf you are not having your alterations done with David's Bridal this process must be done before any other alterations are started once someone else alters the gown we can no longer honor this serviceWe ask *** ***, to please contact the store at her earliest convenience to make arrangements to drop off her wedding gown for this serviceDavid's Bridal ***, LA Store ***Please feel free to contact me if you have any further questionsSincerely yours,
Deborah V
Corporate Area Customer Service Manager

December 13, 2017 Dear ***, Thank you for the opportunity to respond to the concerns of our customer Ms*** *** regarding alterations performed in Store #*** *** *** ** *** I have spoken with Anna M*** the manager on duty in the store and we have thoroughly reviewed the alterations ticket and all charges. David’s Bridal has agreed to issue a refund of $for the charges of the corset installation and side seams. I have spoken with Ms*** and she will contact the store today via telephone to process the refund noted above. Should you have any questions, please feel free to contact me. Sincerely, CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST CINDY MARCINKOWSKI I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: I FAX: 610.818.1089EMAIL: [email protected] I WEB: DAVIDSBRIDAL.COM

October 1, 2014Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, from our *** ***, TX storeWe apologize to our customer for her service experience with our storeDavid's Bridal stylists can size customers
through taking measurements or by having the customer try on our in store merchandise, both methods are acceptable practicesGarment sizing must accommodate for the customers largest proportion or measurement, our alterations departments can take in garments; however our garments do not lend themselves to being let out.David's Bridal Alterations does not charge for taking in by the inch only by the task, the task charge is the same whether we are taking the garment in one inch or three inchesOur stores have onsite alteration departments for our customer's convenience, however alterations are an additional cost, customers do not have to use our accommodations for their altering needsAs a customer courtesy I have instructed the *** ***, TX store to refund *** ***'s sister in law the cost of her dress in addition to the cost of her alterationsWe ask our customer to please return the dress to the store along with the alterations receipt, refunds are by original method of payment, please have the credit card you used with you for your refundBased on the above information I believe we were able to address all of *** ***’s concernsPlease contact me if you need any further information.Yours truly,Deborah VCorporate Area
Customer Service Manager