David's Bridal, Incorporated

Hello,
Customer contacted us on 4/29/15, and left us a voice message stating that she ordered two dresses by mistakeWe emailed the email address
***.com," class="cuttext">href="http://dbphqcrmp04/DavidsBridal/main.aspx?etc=112&extraqs=%3f_gridType%3d1...⇄ which is on the customer orderCustomer contacted us again on 5/4/15, and we provided the return authorization number, and address as to where she needs to return the merchandiseIn further researching the customer was provided a refund on 5/20/15, in the amount of $Thank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service at David's Bridal

Hello,
Thank you for the
opportunity to respond to the concern
for our customer *** *** ***We apologize for any inconvenienceIn
further researching the matter, *** *** contacted us on 7/31/15, advising
she has been receiving text from our affiliated partners
On 7/31/15, we emailed her stating we have forwarded her
removal request to the appropriate department at David's Bridal corporate
offices, requesting the removal of her account from our systemsPlease note;
her request to be opted out of communications from David’s Bridal internal listings
may take up to hours to update in our systemsWe have also requested the
removal of any contact information provided to our business partners and
vendors whom provide us with services and assist us in setting up appointments
for our stores; however this portion of the removal process may require up to
days for all business partners/vendor contact removal to be completed
Again, we apologize for any inconvenience this has caused
*** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

April 12,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ***
Dear Sirs/Madame,
Thank you for the opportunity to
respond to the concerns of our customer, *** *** regarding her purchase in Store *** Mishawaka, Indiana storeI have thoroughly researched our customers concerns and learned the following:
On August 23, 2015, *** *** placed an order for the following item:
• Style *** Marine Size = $+ tax
The customer exchanged the style dress on February 7, for the following:
• Style *** Marine Size =$+ tax
David’s Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion businessThis statement is printed on all our purchase receipts and garment hangtagsIt also appears on signage at our cash wrap counter as well
We have acknowledged our customers concerns and having to travel to the wedding venueSince the delivery of the merchandise had been delayed from our distribution center and arriving in the store later than expected, David’s Bridal is making a one-time exception and approving a full refund to our customer in the amount of $+ taxes
Our ability to offer the return is contingent upon the following:
• The merchandise must be in pristine condition, no odors, tears, unaltered, no pet hair and have the original hang tags attached to the garment
• The customer must return to the store by April 24, to receive a full refund
On behalf of David’s Bridal we sincerely apologize for this experienceShould you have any questions, please feel free to contact me directly
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Her name is *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do no feel the store did all they could I would like this published that other customers can see it
Regards,
*** ***

Hello,
We apologize for the inconvenienceWe have reached out to the customer and provided her resolutionOur store has offered her a refund or a store credit, and the customer is to return the dress back to the storeAgain, we apologize for this
inconvenience.
Thank you,
Patricia H***, Mgr.
Marisa R***, Supervisor
Customer Service at David's Bridal

From: Nancy F*Date: Tue, Feb 21, at 3:PMSubject: complaint #*** ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: Thank you for giving us the opportunity to respond to your issue. I have researched our events and cannot find one under your name. When you made the purchase, did you use a nickname or anything different? Which store was your purchased made in? Upon reviewing your letter it states that you made you purchase on 7/22/16. If this is correct, we are unable to do a refund as the dress has been out of the store seven months. Please get back to me with this information at your convenience. Thank You, Nancy, David’s Bridal, Contact Center

I am rejecting this response because first of all there was enough material left over and my dress was damaged with the rush alterations and second I did not receive a $refund! Where's the proof, they kept the remain if material I paid for alterations lady told me only half would be used

My first experience was horribleI had a 6:appointment scheduled to come in and look for dressesI've previously been browsing online, so after waiting about 15mins for the associate at the front deck to even acknowledge my presence, after driving mins to this store location, I asked if I could get a sample dress altered at the storeShe was polite and stated that she wasn't sure, but she would get a member of management to answer meAfter waiting another 10-mins the manager came and very sarcastically stated "No we don't, if you read the fine print it states that dresses are sold as is"She was very rude, and honestly after that I leftAfter driving mins back home after a wasted trip, I actually DID read the fine print that CLEARLY states that alterations CAN be done for a fee (That I was willing to pay)My 1st impression of this company is severely taintedNot only was a "member of management" rude and condescending, she was incorrectHer attitude and unwillingness to help has changed my opinion of David's bridalHow can I feel comfortable spending money with a company and feeling as though they will make my "Special Day" special and they don't even want to help get me in the door or make me feel comfortable

Hello, Thank you for the opportunity to respond to your concernsWe apologize for the inconvenienceWe researched this matter further for you, and see that you contacted us on 6/18/15, and left a voice messageOn 6/18/15, we contacted you back in regards to the status of your on-line
return for order #***We have informed you it can take to business days, the call was disconnected.David's Bridal return policy, on the Process for Returning Merchandise, step three, say "Once received at our facility, your return will be processed within to business days." If this time has passed, we request the customer to provide us with return tracking information. We will like to resolve this matter for youCan you please provided us with the return tracking number, so that we can research further you?Thank you, Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David's Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Davids bridal just requested the name of the bride to further research the issueHer name is *** ***
Regards,
*** ***

Dear Better Business,*** *** #***On 5/24/16, we reached out to the store in Hattiesburg, MS.The store confirmed that *** *** bought her gown right off the floor. There was no stock in the gown she had chosen.I also verified with the store that they had no contact with *** ***
over this matter.We then called *** ***, and asked if she wanted us to try and get her another size. She refused, as she had the original gown altered.I asked her if she saw at the bottom of all our receipts it says " Alterations are a separate charge". She said that she never looked at the receipt. I then asked her if we could be of any further assistance, and she said no.Thank You for giving us the opportunity to speak to this customer. Please let me know if I can be of any further assistanceNancy F*, Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have the answer to their response.The location of the business is as follows:David'd Bridal Ottawa *** *** **, Ottawa, ON *** ***###-###-####Regards, *** ***

***
*
*** *** *** I truly apologize for this convenience.I did check your order and there was a refund of on your *** account.I then checked with our finance department to verify it went through. For some reason, this was never processed by *** It
went through on our end, but not ***We have re-issued the credit again. I have been told that *** can take a few days for this to be processed. It truly was processed, but please let me know if you don't see it by next week.Again, please keep me in the loop if it doesn't show up soon.Thank You for your patience in this matter.Nancy, *** *** *** ***
*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Revdex.com of Metro Washington DC">Date: Thu, May 14, at 11:AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** ---------- Forwarded message ----------From: Patricia H*** Date: Thu, May 14, at 9:AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]"
out of the office from May 13th - Returning May 20th

May 5,
"Times New Roman","serif"">
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-####
Complaint#:
Re: *** ***
Dear Ms***,
Thank you for the opportunity to respond to the concerns of our customer, Ms*** ***'s regarding her purchase with David’s Bridal
David’s Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion business. This statement is printed on all purchase receipts and appears on signage at our cash wrap counter
It is always very difficult when a customer asks us to make subjective judgments regarding exceptions, as our mission is to be consistent, equitable and fair to our customers nationwide
We are unable to accommodate Ms***’s request for a full refund of $for the veil, tiara and shoes which we’re purchased on February 18,
Should you have any questions, please contact me
Sincerely,
cindy m*** I customer service store specialist
DAVID’S BRIDAL
*** *** *** I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: *** I WEB: DAVIDSBRIDAL.COM

December 16, Complaint#***
Re: *** *** Dear ***, Thank you for the opportunity to respond to the concerns of our customer Ms*** *** regarding her cancelling a layaway of her bridal gown in Store #** *** ** David’s
Bridal offers a Layaway option as a service to our customer so that full payment can be made within days, rather than all at once. We understand that customers may need additional time and may not want to finance purchases therefore we offer the option of layaway From the time the layaway is started and entered into the register, the purchase is considered a “Final Sale”. As you are aware, David’s Bridal has an “All Sales Final” policy that is consistent with the Bridal and Special Occasion industry. When a customer has a change in plans and cancels the Layaway, a 10% forfeiture fee is calculated on the total merchandise price. It is deducted from the deposit and any balance is refunded to the customer. The customer’s signature on the Layaway receipt is evidence of her awareness and acceptance of David’s Bridal Layaway terms Our records indicate the following layaway details (see attached layaway receipt): *Store: David’s Bridal Store #** *** ** *Layaway Open Date: September 26, *Style, Color and Size: *** *** *** *** *** *Purchase Price: $*Deposit Required: $*Layaway Cancel Date: 11/19/*Forfeiture Fee Charged: 10% of Total Layaway purchase of $= $*Balance Due to Customer: $(check was mailed to the customer) As a company, we feel it is our responsibility to be consistent in our stores nationwide so that customers are treated equitably. In general, there are no exceptions to this policy. Unfortunately we are unable to honor Ms*** request for any further monies due from the cancelled layaway Should you have any questions, please feel free to contact me Sincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: I FAX: EMAIL: *** I WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***