David's Bridal, Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile I understand now that the business was not going to provide a return shipping letter, I want to point out that I never received any email confirming my RMA request had been received, approved, or provided with a return address to ship toI was unable to get a hold of anyone at the company about my purchase for over a month and therefore felt no choice but to contact the Revdex.comI have since found similar complaints online regarding this same experienceI hope you can convince this company to improve its business practices
Thank you for helping me resolve this issue
*** ***

Hello,
Thank you for the
opportunity to respond to the concerns of *** *** on her on-line return
inquiry.
We apologize for the
inconvenience and for not receiving a phone call back from the management team
In further researching the matter we have processed the return and refund on
5/14/15, with the transaction number ***
If you have not received the refund we advise that you contact your financial
institution for further informationPlease note that we attached a copy of all transaction charges that was done on you credit card.Again, we apologize for the inconvenience
this has caused you.
Thank you,
Patricia H*** Mgr
Marisa R***,
Supervisor
Customer Service at
David's Bridal

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** ***
complaintWe will like to research the matter further for *** ***David’s
Bridal offer promotions that we will honor within the giving
time frame and at
times within days we will make exception in certain cases
At your earliest
convenience please ask the customer for the following information; we will need
to know the style number, color, and size of the dress she is interested in
Thank you,
Patricia
H*** Mgr
Marisa
R***, Supervisor
Customer
Service at David’s Bridal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I await MsButts confirmation of the dates I have attached a photo of my receipt
Regards,
*** ***

7/6/Please see below. I told the store to do the return on 6/27/17. I hope this helps.Nancy, David's Bridal, Contact Center Sent: Tuesday, June 27, 3:PM To: '***@myRevdex.com.org' Cc: '***@***.com' Subject: message from the Revdex.com of Metro Washington DC & Eastern
Pennsylvania complaint #*** Dear *** ***: Thank you for giving us the opportunity to respond to your concerns. According to our records, you just picked up your dress on Saturday. Our return policy states that you can return your dress. The dress must be in pristine condition, tags on it, no odors, not altered. As long as the dress meets this criteria; we will do the refund. If you paid by credit card, please bring that card in.If you paid by cash or checkWe will have to refund you by mail check. I have told the store to expect this return. Please bring this email with you when you do the return. This will need to be done in the next few days. We also apologize for the challenges you experienced with us. By no means did we want you to feel embarrassed or uncomfortable. Thank You,

Hello,
Thank you for giving David's Bridal the opportunity to respond
to *** *** *** complaintWe have thoroughly researched *** *** store
purchase at our Raleigh, NC location, and found the following;
Our district
manager Kimberly B*** for our Raleigh, NC location spoke with *** *** on
9/17/We will be refunding the customer $100.00, once the dress is delivered
to the customer home*** *** has agreed to the refund and will be
contacting MsB*** once the dress is delivered to her home, so that we can
process the refund
Again, we
strongly apologize for the inconvenience this has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for the opportunity to respond to the concern of
our customer *** *** ** ***In further researching the matter, on 7/6/
we received a voice message from *** ***, asking for the status of the
returnOn
7/6/15, we requested for the return tracking number, and the *** *** provided *** tracking number ***, which show that it was
delivered on 6/30/We explained to the *** ***, David’s Bridal return
policy state we have to business days to processes returnsOur system shows we sent the information to your financial
institution on 7/23/15, via reference number ***We advise that you contact your financial institution for any further questions to your refund
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for giving
David's Bridal the
opportunity to respond to *** *** ** *** *** complaintWe have
thoroughly researched *** *** *** store purchase at our Clackamas, Oregon
location
*** *** ***
purchased a wedding gown style ***, in the color white in a size on 2/18/15,
in the amount of $At the time of the purchase *** *** *** was
informed all sales are final
*** *** ***
cancelled the order on 3/12/15, and placed a new order for the wedding gown
style *** in the color white, in the size 2, in the amount of $
The standard operation for
David’s Bridal is to have the customer return the merchandise for an exchange
for equal or greater value, or provide a store credit
The resolution is as
follows, David’s Bridal allowed *** *** *** to return the original purchase
for a lesser value itemThis is not David’s Bridal standard operation of
procedureIf *** *** *** wants to return the merchandise she can return
the wedding gown for a store credit
Again, we apologize for
the inconvenience this has caused *** *** ***
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal

From: Nancy F*Date: Wed, Jun 21, at 3:PMSubject: *** *** #***To: "***@myRevdex.com.org" Dear *** ***: I have checked with the store about *** ***’s alterations concerns. When we do the initial fitting, the customer is given the alterations ticket, which has the price on it. Our prices are in the same price range as most private salons. There is additional work being done on the dress and is being picked up at the end of the month. We apologize if there was confusion about the cost of these alterations. Thank you for giving us the opportunity to respond to ***’s concerns. At this point we have done everything to insure this dress will fit her properly. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT*** I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM
WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

6/4/17 The store had told me a number of times that this situation
had been resolved.According to our records you have already received 50% off the dress; and that when you left the store everything was fine.At this point we have done everything to make this right. We have corrected this situation according to our policies.Nancy, David's Bridal

The customer's original event date entered in our system was -15-2015. All merchandise being ordered was based on that date, it was much later the customer notified our store personnel the event date was 11-12-Once the store was made aware of the error the store
monitored and contacted the customer every other day to keep her informed of the progress and when the dresses were due inOn November 7, the customer had the final fittingsThe customer left the store with the flower girl dresses and one jacket along with her wedding gown her jacket and the two veilsAccording the manager on duty the customer was satisfied hug the staff member and left as a happy customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 15, 2014Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchases from our two *** locations*** *** contacted this Department on July 3, At that time, her concerns were fully
researchedDue to the manufacturing process of bridal gowns, there can be variances in sizingThis holds true in the manufacturing of all pieces of clothingFrequently, these variances are not noticed; but when a customer is on the borderline of size or length, it can be noticeableThe Manager of our *** South store did not hesitate to offer our customer the option to exchange her bridal gown when she shared her concerns regarding the fit and length of the bridal gown.It is embarrassing for us that *** *** was presented a gown that was less than pristineDue to the delicate fabrics used in the manufacture of bridal gowns, they can easily become soiled; but our stores receive the training and equipment necessary to handle this situationBecause of *** ***'s concern with the method chosen to clean her bridal gown, we immediately replaced it with a gownshipped directly from our warehouseOnce received, our customer took her bridal gown to our *** East location for alterationsIt is disappointing for us to learn that the alterations were not done to her satisfactionAs a courtesy to our Customer, we would like to refund her for her alterations costs due to the challenges *** *** has experienced*** *** should contact the *** East store to provide her payment information so the fees can be refunded to herThe store will be expecting her callWe sincerely apologize for our customer's experienceBased on the above information, we feel *** ***'s concerns have been resolvedPlease do not hesitate to contact me if you have any further questions.Very truly yours,
Marion M
Regional Customer Service Manager

David's Bridal has to be the worst company I have ever had to deal withStay away at all costsMy wedding is in Oct and I have bridesmaids spread out in different statesI thought this would be the best place to get dresses and make it easy for all the bridesmaids to be able to go in and try on the dressesOne bridesmaid ordered her dress in May and the dress isn't getting here until beginning of SeptThe other ordered hers the beginning of June and her dress should be here the end of SeptI have some junior bridesmaids and their parents wanted to wait until July because, being young kids, they grow a lot! First, lets start with bridesmaid number in CA - she made an appointment, went in, had to get all the dresses off the rack herself and tried on dresses that didn't even come in the color I selected because she wasn't toldShe had her heart set on and none came in the color she found outSo she spent more time trying on dresses and found oneShe told me the store employees were not helpful what so everSecond bridesmaid - I was with her, in UtahMade an appointment, signed in and were told someone would come get us shortly but to start looking at the dresses and pulling what we likedminutes goes by and we've looked at all the dresses and still no helpWe waited another or so before I finally asked someone to at least get us a dressing roomAnother 10-minutes goes by and still no one came to help usMy bridesmaid needed another size so I stopped someone and luckily she was able to help usApparently making appointments mean nothing to themNow for the worst partMy junior girls in CA - is in northern CA and the dress was ordered online but had to be put on expedite and supposed to arrive the beginning of octoberFor the other girls, we went to the same store my first bridesmaid went to and got to fully experience the lack of care and helpfulness by their employeesThe girl helping us looked like she was half asleep, didn't know any answers to our questions and then said oh we can't get any dresses in that color after she had them pick some out and go try them onI should note the color I chose is one of the most popular fall colors apparentlyBut, come to find out, that color is special ordered (doesn't tell you this online)I jumped on my phone while we were there to check onlineI found one dress one of the girls liked in her size for quick ship so we ordered itWe then decided to call customer serviceIf you selected one option it said they were closed and disconnected you, but if you selected another option you got put on hold to waitMy aunt did a call back but I was doubtful so I called to sit on hold on my phoneI sat on hold for minutes and got disconnectedNo it wasn't my phone, I had full serviceI call back and sit on hold for another minutes and it forced me to do the call backMy aunt still had not gotten the call back by then, even though it said minutesWe both received a call about an hour after I was forced to do the call backWe found out the dresses come from OVERSEAS (even more reason to hate this company in my opinion) so they have to go through customs and everythingI found other dresses for the other juniors but the dresses were sizes too bigWe figured whatever, we'll just get them alteredPlaced the order, thought all was goodUntil the next night I decided to check my account just be sure and, sure enough, it said CANCELLED! I never received and email saying it was cancelled or anythingFirst thing the next morning my aunt called and finally we got someone who was helpful and niceShe placed an order for the dresses I found because she said she could get them onto another process order and they could get here the end of SeptShe even called the vendor to see if they could get them earlier and said they would call us back in daysThey actually did call us back, but, the guy who called us kept mentioning just one of the dresses but said oh yes there are on the orderI just called (it's Aug 23rd) to check on the orderThe lady was rude and not helpfulShe said oh we don't have the merchandise so I don't know anythingWTF?! I asked her why they can't see if something has even been shipped from the vendorShe didn't have an answer besides repeating they don't know any of that and don't know anything until they have the merchandise here in the U.SSeriously?! So fingers crossed the dresses actually make it because if they don't I have no clue what we are going to doI do not understand how this company is still in businessI emailed them with a complaintThey responded and asked for my number and which stores exactly we had the issues withThey haven't responded again or called meOh I should also note the stores have nothing to do with the website eitherThis is how unorganized of a company it isI called stores in southern CA after going to the one we went to and said it was a week lead time for that color and the other said weeksSo all the stores are treated different with regards to when they get items and everythingDO NOT EVER USE THIS COMPANY!

Horrible place to shop for a dressAny bride looking for a dress do not waste you timeRude, snobs who will not help you and honestly no one cares about how these employees treat you that's why they get away with it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They gave us a DISCOUNT ("NOT REFUNDED IN FULL" as stated in their response) on the dress and the skirt (around the mentioned 3/date) after their FIRST mistake of giving me the WRONG wedding dressWhen we went there after their first mistake they exchanged the wrong dress and gave us the correct dress THAT'S IT. All their mistakes that I had previously listed (sending the dress to the WRONG address even after I had given them my correct address, being unprofessional when calling to speak to a manager, never returning the multiple phone calls after asking to speak to a manager) happened AFTER the first problem of giving me the wrong dress. If they had refunded me in full after giving me the wrong dress I wouldn't be taking the time to submit this complaint. It was their continual mistakes, and continual unprofessional-ism/rudeness and most importantly that they sent my WEDDING dress to the wrong address after I gave them the correct one and NEVER returning our phone calls. God forbid the person who received it wasn't honest
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*** *** ***I'm happy to inform you that David's Bridal contacted me via phone, and after several conversations, my total purchase/alterations costs are being refundedSince I used a combination of cash and debit cards for both transactions, my debit card has already been credited, and the cash portion is to be returned by check within 2-weeks. After the check arrives, I will consider this matter resolved to my satisfaction.Thank you for your help.*** ***

March 2,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** *** ***
Dear Sirs/Madame,
Thank you for the opportunity to
respond to the concerns of our customer, Ms*** *** *** regarding her purchase in Store *** StPeters, MO storeI have thoroughly researched our customers concerns and contacted Ms*** directly via telephone today
Ms*** purchased Style *** Ivy/Champ Size on January 20, When meeting with our stylist during the appointment Ms*** shared she had a strong interest in seeing *** *** style *** Ivory Size The store checked our computer systems and at that time we did not have inventory in our distribution center
The purchase order for this style has arrived in our distribution center and Ms*** returned to the store today to exchange style *** Ivy/Champ Size for Style *** Ivory Size
Should you have any questions, please contact me
Sincerely,
CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
*** *** STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: *** I WEB: DAVIDSBRIDAL.COM