David's Bridal, Incorporated

10/23/17Please give me the opportunity to research this matter. I will get back to you as soon as possible. Nancy, David's Bridal, Contact Center

The customer's original event date entered in our system was -15-2015. All merchandise being ordered was based on that date, it was much later the customer notified our store personnel the event date was 11-12-Once the store was made aware of the error the store
monitored and contacted the customer every other day to keep her informed of the progress and when the dresses were due inOn November 7, the customer had the final fittingsThe customer left the store with the flower girl dresses and one jacket along with her wedding gown her jacket and the two veilsAccording the manager on duty the customer was satisfied hug the staff member and left as a happy customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

6/4/17 The store had told me a number of times that this situation
had been resolved.According to our records you have already received 50% off the dress; and that when you left the store everything was fine.At this point we have done everything to make this right. We have corrected this situation according to our policies.Nancy, David's Bridal

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** ***
complaintWe have thoroughly researched *** *** store purchase at our
East Brunswick, NJ location, and found the
following;
*** *** ordered her wedding gown on 9/20/14, and the
store received it on 10/6/Our store attempted to contact *** *** on
10/6/via telephone and her phone number was disconnectedOn 11/10/and on
11/17/14, our store attempted to contact *** *** again and the number was
still disconnected
David’s Bridal policy is to hold the merchandise for two
weeks, if the customer does not come to pick up the merchandise, they will
return the items back to our warehouse
We contacted our store in East Brunswick, NJ and spoke to
our store manager Kristen, and she informed us *** *** has picked up all
of the items she ordered
David’s Bridal has fulfilled the customer request with
providing her with her merchandise
We apologize for any inconvenience this has caused the
customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

8/9/16Customer is picking up gown today. Please see explanation from the store below.The store had three seamstresses out, and since her wedding is not until the end of September, they asked if they could give her a later pick up date; they also gave her a discount.Hopefully, at this point the
customer will be satisfied.Please let us know if we can be of any further assistanceNancy F*, David's Bridal, Contact VenterI have spoken with alterations and her gown is being
worked on right now and will be finished today.
We had seamstresses out this past week so they were a little behind
and called this customer to reschedule her pick up appointment since her
wedding date was further out ,end of September, than other gowns they were
working on. During her first fitting her
mother in law was upset that we did not give her the option to order the gown
in petite so we had Beth B***, alterations manager, look at her gown to see
how it was fitting and she informed her that the petite would not have fit her
in the bodice the way she wanted it to and she would have still needed the same
alterationsHer gown is being hemmed about inches so even in petite it would
have been too long. We gave her a
discount off her alterations at that fitting since she was so upset. The customer told us she would be in today at
3pm or later to pick up her gown
Thanks
Brittany
Store

7/26/17 Dear Mr*** First, I apologize for this inconvenienceCan you please tell me the name of the bride, and which store this happened in? Our orders are filed under the bride's name. I look forward to hearing from you. Sincerely, *** *** *** ***
***

Hello,
Thank you for giving David's Bridal the opportunity to respond
to *** *** *** complaintWe have thoroughly researched *** *** store
purchase at our Raleigh, NC location, and found the following;
Our district
manager Kimberly B*** for our Raleigh, NC location spoke with *** *** on
9/17/We will be refunding the customer $100.00, once the dress is delivered
to the customer home*** *** has agreed to the refund and will be
contacting MsB*** once the dress is delivered to her home, so that we can
process the refund
Again, we
strongly apologize for the inconvenience this has caused the *** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile I understand now that the business was not going to provide a return shipping letter, I want to point out that I never received any email confirming my RMA request had been received, approved, or provided with a return address to ship toI was unable to get a hold of anyone at the company about my purchase for over a month and therefore felt no choice but to contact the Revdex.comI have since found similar complaints online regarding this same experienceI hope you can convince this company to improve its business practices
Thank you for helping me resolve this issue
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the company has refunded me the funds as requestedThank you for all your help and Happy Holidays!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: *** ***Date: Fri, Nov 10, at 10:AMSubject: Re: *** ***
*** #***To: Nancy F* Cc: "***@myRevdex.com.org" Will do, thank you so much!! Really appreciate it!On Fri, Nov 10, at 10:AM Nancy F* wrote:Dear *** ***: The District manager has approved this return. Please bring in the credit card you used to purchase this dress. Also, please bring in the pictures, so the store can see the damage. Please bring this email, so the store can see what I have written. Thank you for your patience in this matter. Nancy

"">From: Revdex.com of Metro Washington DCDate: Mon, Aug 15, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** * Date: Sun, Aug 14, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com How is this closed? I am still awaiting email response (or promised follow up phone call ~never received) from the company??

Hello,
Thank you for the opportunity to respond to the concern of
our customer *** *** ** ***In further researching the matter, on 7/6/
we received a voice message from *** ***, asking for the status of the
returnOn
7/6/15, we requested for the return tracking number, and the *** *** provided *** tracking number ***, which show that it was
delivered on 6/30/We explained to the *** ***, David’s Bridal return
policy state we have to business days to processes returnsOur system shows we sent the information to your financial
institution on 7/23/15, via reference number ***We advise that you contact your financial institution for any further questions to your refund
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching the matter, on
7/6/15, we see
you spoke with a supervisor, and a replacement of the size was
shipped out
We are going
to honor a refund of $50.00, as a service gestureWe
have sent your billing information to our finance department requesting a
credit be provided as form of reimbursement
The refund is to be returned to the form of payment originally used to
place the orderAlso, please note the credit may require to business
hours for the credit to be processed by our finance team
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

August 15, 2014Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchases from our two *** locations*** *** contacted this Department on July 3, At that time, her concerns were fully
researchedDue to the manufacturing process of bridal gowns, there can be variances in sizingThis holds true in the manufacturing of all pieces of clothingFrequently, these variances are not noticed; but when a customer is on the borderline of size or length, it can be noticeableThe Manager of our *** South store did not hesitate to offer our customer the option to exchange her bridal gown when she shared her concerns regarding the fit and length of the bridal gown.It is embarrassing for us that *** *** was presented a gown that was less than pristineDue to the delicate fabrics used in the manufacture of bridal gowns, they can easily become soiled; but our stores receive the training and equipment necessary to handle this situationBecause of *** ***'s concern with the method chosen to clean her bridal gown, we immediately replaced it with a gownshipped directly from our warehouseOnce received, our customer took her bridal gown to our *** East location for alterationsIt is disappointing for us to learn that the alterations were not done to her satisfactionAs a courtesy to our Customer, we would like to refund her for her alterations costs due to the challenges *** *** has experienced*** *** should contact the *** East store to provide her payment information so the fees can be refunded to herThe store will be expecting her callWe sincerely apologize for our customer's experienceBased on the above information, we feel *** ***'s concerns have been resolvedPlease do not hesitate to contact me if you have any further questions.Very truly yours,
Marion M
Regional Customer Service Manager

David's Bridal has to be the worst company I have ever had to deal withStay away at all costsMy wedding is in Oct and I have bridesmaids spread out in different statesI thought this would be the best place to get dresses and make it easy for all the bridesmaids to be able to go in and try on the dressesOne bridesmaid ordered her dress in May and the dress isn't getting here until beginning of SeptThe other ordered hers the beginning of June and her dress should be here the end of SeptI have some junior bridesmaids and their parents wanted to wait until July because, being young kids, they grow a lot! First, lets start with bridesmaid number in CA - she made an appointment, went in, had to get all the dresses off the rack herself and tried on dresses that didn't even come in the color I selected because she wasn't toldShe had her heart set on and none came in the color she found outSo she spent more time trying on dresses and found oneShe told me the store employees were not helpful what so everSecond bridesmaid - I was with her, in UtahMade an appointment, signed in and were told someone would come get us shortly but to start looking at the dresses and pulling what we likedminutes goes by and we've looked at all the dresses and still no helpWe waited another or so before I finally asked someone to at least get us a dressing roomAnother 10-minutes goes by and still no one came to help usMy bridesmaid needed another size so I stopped someone and luckily she was able to help usApparently making appointments mean nothing to themNow for the worst partMy junior girls in CA - is in northern CA and the dress was ordered online but had to be put on expedite and supposed to arrive the beginning of octoberFor the other girls, we went to the same store my first bridesmaid went to and got to fully experience the lack of care and helpfulness by their employeesThe girl helping us looked like she was half asleep, didn't know any answers to our questions and then said oh we can't get any dresses in that color after she had them pick some out and go try them onI should note the color I chose is one of the most popular fall colors apparentlyBut, come to find out, that color is special ordered (doesn't tell you this online)I jumped on my phone while we were there to check onlineI found one dress one of the girls liked in her size for quick ship so we ordered itWe then decided to call customer serviceIf you selected one option it said they were closed and disconnected you, but if you selected another option you got put on hold to waitMy aunt did a call back but I was doubtful so I called to sit on hold on my phoneI sat on hold for minutes and got disconnectedNo it wasn't my phone, I had full serviceI call back and sit on hold for another minutes and it forced me to do the call backMy aunt still had not gotten the call back by then, even though it said minutesWe both received a call about an hour after I was forced to do the call backWe found out the dresses come from OVERSEAS (even more reason to hate this company in my opinion) so they have to go through customs and everythingI found other dresses for the other juniors but the dresses were sizes too bigWe figured whatever, we'll just get them alteredPlaced the order, thought all was goodUntil the next night I decided to check my account just be sure and, sure enough, it said CANCELLED! I never received and email saying it was cancelled or anythingFirst thing the next morning my aunt called and finally we got someone who was helpful and niceShe placed an order for the dresses I found because she said she could get them onto another process order and they could get here the end of SeptShe even called the vendor to see if they could get them earlier and said they would call us back in daysThey actually did call us back, but, the guy who called us kept mentioning just one of the dresses but said oh yes there are on the orderI just called (it's Aug 23rd) to check on the orderThe lady was rude and not helpfulShe said oh we don't have the merchandise so I don't know anythingWTF?! I asked her why they can't see if something has even been shipped from the vendorShe didn't have an answer besides repeating they don't know any of that and don't know anything until they have the merchandise here in the U.SSeriously?! So fingers crossed the dresses actually make it because if they don't I have no clue what we are going to doI do not understand how this company is still in businessI emailed them with a complaintThey responded and asked for my number and which stores exactly we had the issues withThey haven't responded again or called meOh I should also note the stores have nothing to do with the website eitherThis is how unorganized of a company it isI called stores in southern CA after going to the one we went to and said it was a week lead time for that color and the other said weeksSo all the stores are treated different with regards to when they get items and everythingDO NOT EVER USE THIS COMPANY!

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*** *** ***I'm happy to inform you that David's Bridal contacted me via phone, and after several conversations, my total purchase/alterations costs are being refundedSince I used a combination of cash and debit cards for both transactions, my debit card has already been credited, and the cash portion is to be returned by check within 2-weeks. After the check arrives, I will consider this matter resolved to my satisfaction.Thank you for your help.*** ***

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ** *** complaintWe have
thoroughly researched *** *** on-line order #***, and found the
following;
On 8/20/15,
*** *** left a voice message asking for the return authorization
number
for her order
On 8/20/15,
we called *** *** back, and informed her we have created the return
authorization number, and we emailed her the information with the instruction
on how she needs to return the merchandise
Finally, David’s Bridal has provided the return information
to the customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***