David's Bridal, Incorporated

September 25, Dear *** ***,
Thank you for the opportunity to respond to the concerns of ous customer, *** ***
*** from our ***, FL Store*** *** stated that after her alterations fitting she accidently left her previously purchased undergarments in the store by mistakeThe store unfortunately had not received any undergarments handed into their lost and foundOur store as a customer courtesy reissued *** *** new undergarment on 7/2/Based on the above information believe we were able to address *** ***'s concerns to her satisfactionPlease feel free to contact me if you have asy further questions.Very truly yours,
Deborah V
Corporate Area Customer Service Manager

From: Revdex.com of Metro Washington DCDate: Tue, Jul 19, at 11:AMSubject: Fwd: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** *** ---------- Forwarded message ----------From: Nancy F* Date: Tue, Jul 19, at 10:AMSubject: RE: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]" Cc: "***@myRevdex.com.org" Dear ***: Please see the credit below. This credit was done on 7/14/16. It can take up to seven business days before a credit will show up. We have sent a copy of this credit to *** ***. Please feel free to contact me if you have any questions or concerns regarding this. Thank You, Nancy F*David’s Bridal, Contact Center To: '*** ***'Subject: RE: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***. Hi ***, I apologize for the delay……The store processed the refund to your card on 07/14/16….see below. You might want to check with your financial institution…..and provide them with the bank transaction # listed below. Once we process the return on our side through our computer systems it is up to your financial institution to put the funds back in your account. As you can see below…it was processed. Please let me know if you need any further assistance. Cindy CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM From: *** *** [mailto:***@***.com] Sent: Friday, July 15, 6:PMTo: Cindy M***Subject: Re: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***. Filing another complaint with the Revdex.com if I don't have money in my account by midnightI have call you multiple times, emailed you multiple times, clam the store several times, given my card number to Kim, the district supervisor going on weeks ago she told me it would take up to days, called back yesterday and she said I would have the money in my account by midnight last nightI'm a collections agent for a living, so I'm already getting prepared to sueYou've had the dress for over a month. Sent from my ***On Jun 1, 2016, at 10:AM, Cindy M*** wrote:Good Morning, Yes…..the store will refund all items….They will process it in one transaction when the dress is received back in the store. Thanks, CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM From: *** *** [mailto:***@***.com] Sent: Wednesday, June 01, 10:AMTo: Cindy M***Subject: Re: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***. Hi Cindy, I received a voicemail from the Columbus store stating my sash had come in. This will be including in the refund, correct? Thanks,*** ***Sent from my ***On May 31, 2016, at 1:PM, Cindy M*** wrote:Hi,No worries…just wanted to follow up. Thanks…have a great day! CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM From: *** *** [mailto:***@***.com] Sent: Tuesday, May 31, 1:PMTo: Cindy M***Subject: Re: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.Hi Cindy, The package will be mailed off on ThursdayI work too late to get it over there so I'm going to have my fiancé ship it off for meI will email you as soon as he does.Thank you! *** ***Sent from my ***On May 31, 2016, at 10:AM, Cindy M*** wrote:Hi ***, I just wanted to check in to see if you had a chance to send the shipment back to the store? Once I see movement on the package I will issue the credit to your card. Please let me know. Thanks,Cindy CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM From: *** *** [mailto:***@***.com] Sent: Wednesday, May 25, 6:PMTo: Cindy M***Subject: Re: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***. I received the shipping label! Thank you.Sent from my ***On May 25, 2016, at 2:PM, Cindy M*** wrote:Hi ***,I just want to confirm you will be sending the dress and other items you purchased for your wedding gown back as well correct? Thanks,Cindy CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM From: *** *** [mailto:***@***.com] Sent: Wednesday, May 25, 1:PMTo: Cindy M***Subject: Re: #*** *** * *** You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***. Hello MsM***, This is *** ***, I am so sorry we've been playing phone tag so much. How long will it take to actually have the money back? My wedding is August 20th and still have no dress. My address is *** *** **, Leesburg, Ga *** Thanks in advance,*** ***Sent from my ***On May 25, 2016, at 11:AM, Cindy M*** wrote: Good Morning Ms***, I tried to reach you by telephone and was unsuccessful. I would like to apologize for your having received a damaged gown and would very much like to assist you. I can certainly send a prepaid *** tag to you via email so you will not incur the costs of shipping and have it shipped back to the store. Once the merchandise is received I can have the store refund you for the purchased. Please let me know if this will be acceptable and I will have the label created today for you. I do apologize for your not only receiving damaged merchandise but also for the poor service you received. Please let me know if you need anything further from me. Have a nice day. CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM Customer Information:*** * *** *** *** ** *Sumner , GA ***Daytime Phone: ###-###-####E-mail: ***@***.comThe details of this matter are as follows:Complaint Involves:Delivery Issues Customer’s Statement of the Problem:***PLEASE SHARE*** Okay, I usually don't do this, but I think this is a pretty crappy way to treat a brideI set up an appointment with David's Bridal in Columbus, Ga like months in advanceI called the day before to make sure my appointment was still set and good to go and they said everything was greatWe drove miles to get there and couldn't even walk in the doorThere was at least different appointments at the same timeSarah, the girl who helped me was awesome, but the store- that's a different storyI was sharing one small mirror with different girls, then was asked to move because a bigger party was coming inSo I got to use a door as my mirrorEvery time I stepped out of the room there was at least one person stepping on my dressAt one point, I had someone pull it down low enough to show my bra in the middle of the storeSo I decide on a dress and as we check out my dad makes sure they ship so we don't have to drive back up there to pick up the dress and the manager assured us they wouldA few weeks later I get a call from the store telling my dress was available for pick up and I told the girl (a different one) that it was supposed to be shippedShe said they would ship it outAnd then this is how it arrivedThey decided to put my wedding dress in a bag, with the hanger still on it, ripping the bag openSo, I just got off the phone with corporate- was on hold for minutes, then she notated everything I said, put me on hold another minutes while she called the store, and came back and told me that I would be getting a call from the manager to discuss when I could bring the dress up to the store to decide if they will accept the returnEXCUSE ME???? IF they will accept the return??? No ma'am, I just paid $1,000, got treated like crap, and received this in the mail and your going to tell me I have to drive miles to see if they will give me my money back? No ma'amSo she explains that they will decide if they will give me store credit or a returnI then explained to her that I am not driving all the way back up there to SEE if I can get my money backShe apologized and said the store manager would be giving me a callI have a picture of the way it was shipped.Complaint Background:Product/Service: Wedding DressPurchase Date: 3/5/2016Problem Occurred: 3/5/2016Model: ***Account Number: Order Number: Talked to Company: 3/29/2016Talked to Company (2nd): 4/11/2016Talked to Company (3rd): 5/2/2016Location: *** *** ***,Columbus, GAName of Salesperson:Sarah Purchase Price: $1000.00Disputed Amount: $1000.00 Desired Outcome/Settlement: I just want to send everything back and get a refund for what I purchased- dress, veil, and sash. Desired Settlement: Refund From: Revdex.com [mailto:[email protected]] Sent: Tuesday, May 03, 1:PMTo: *** ***Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.You have a new message waiting for you from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to consumer complaint #***Please click on the link below to access the online dispute resolution web site and read this message. *** *** ** *** *** *** If your email program does not support HTML copy and paste the link below into your browser
*** This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at ###-###-####. Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] Web: www.myRevdex.com.org

Hello,
Thank you for the opportunity to respond to the concern
for our customer ***
*** ***We apologize for any inconvenienceIn
further researching the matter, *** *** contacted us on 7/31/15, advising
she has been receiving text from our affiliated partners
On 7/31/15, we emailed her stating we have forwarded her
removal request to the appropriate department at David's Bridal corporate
offices, requesting the removal of her account from our systemsPlease note;
her request to be opted out of communications from David’s Bridal internal listings
may take up to hours to update in our systemsWe have also requested the
removal of any contact information provided to our business partners and
vendors whom provide us with services and assist us in setting up appointments
for our stores; however this portion of the removal process may require up to
days for all business partners/vendor contact removal to be completed
Again, we apologize for any inconvenience this has caused
*** ***
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello ***,
We
apologize for the inconvenienceThrough further research the dress style
***, in the color petal was not on sale for $The cost of the dress
was $at the time the customer placed her orderOur buyer has confirmed
the dress went on sale for $We looked at *** *** order and she
has cancelled the orderWe will not be refunding the difference since the
customer has cancelledAgain, we strongly apologize for this inconvenience
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service @
David's Bridal

Complaint ID ***I am politely asking Complaint ID ***I am politely asking for this information to be forwarded to
Nancy from the buisness Davids Bridal since I am unable to respond via the Revdex.com website after I clicked 'accept complaint'She states that she has sent several undeliverable emails to this email address but it is the same address that I am able to login and view this account without any issues at all.The info for my event will be under my maiden name: *** ***Phone #: ***Bridesmaids: *** *** (received a dress two sizes to big was told she needed a but they would order her a size 2, when she picked it up, it was a size and we paid and unbelievable amount of money and gas trips for outside alterationsIt seemed as if she was just given someone else's dress*** ***: needed size and a certain color was ordered a size and told she (or I had to change the color)*** *** (MOH): received the wrong dress, correct dress came in size when she needed also, alterations were nothing more than a hassle and not completed on time (original date we asked for dress to be ready by) from Davids BridalPaid for outside alterations on the wrong dress that was ordered b/c we were terrified she would not have a dressNot informed in enough time to exchange wrong dress and receive correct dressHer and I called to check and told dress was available after it had been sitting in store for weeksWe're promised correct dress in wrong size would be available certain date, was not ready for more than another week.*** ***: was told she needed size 16, picked up a size dress that was not able to be altered by anyone and was not able to stand in wedding, SISTER OF THE BRIDEDid not wear dress at all, store manager was ridiculously unapologetic & told her she had picked up the dress already when she hadn't, it was just a fight to find a dress for herAGAIN, seems just any dress from the back was given to bridesmaid after several conversations with store managerThis is the manager and store that sent me over the edgeIt is one thing to hassle and mess up an order, it's another to put blame on customersWas never informed dress was available for pick up.Other bridesmaids: *** *** & *** ***There were more numerous complaints to include these & many other problem with my dress situation as wellI can live with mine but I can't stand the fact that my girls and I went through with this business and when I reached out several times or asked for corporate or district numbers I was very blatantly ignored to the fact that I am pursuing this current action.additional contact info for bride (me)*** ***Respectfully,*** ***Sent from my iPhonefor this information to be forwarded to Nancy from the buisness Davids Bridal since I am unable to respond via the Revdex.com website after I clicked 'accept complaint'She states that she has sent several undeliverable emails to this email address but it is the same address that I am able to login and view this account without any issues at all.The info for my event will be under my maiden name: *** ***Phone #: ***Bridesmaids: *** *** (received a dress two sizes to big was told she needed a but they would order her a size 2, when she picked it up, it was a size and we paid and unbelievable amount of money and gas trips for outside alterationsIt seemed as if she was just given someone else's dress*** ***: needed size and a certain color was ordered a size and told she (or I had to change the color)*** *** (MOH): received the wrong dress, correct dress came in size when she needed also, alterations were nothing more than a hassle and not completed on time (original date we asked for dress to be ready by) from Davids BridalPaid for outside alterations on the wrong dress that was ordered b/c we were terrified she would not have a dressNot informed in enough time to exchange wrong dress and receive correct dressHer and I called to check and told dress was available after it had been sitting in store for weeksWe're promised correct dress in wrong size would be available certain date, was not ready for more than another week.*** ***: was told she needed size 16, picked up a size dress that was not able to be altered by anyone and was not able to stand in wedding, SISTER OF THE BRIDEDid not wear dress at all, store manager was ridiculously unapologetic & told her she had picked up the dress already when she hadn't, it was just a fight to find a dress for herAGAIN, seems just any dress from the back was given to bridesmaid after several conversations with store managerThis is the manager and store that sent me over the edgeIt is one thing to hassle and mess up an order, it's another to put blame on customersWas never informed dress was available for pick up.Other bridesmaids: *** *** & *** ***There were more numerous complaints to include these & many other problem with my dress situation as wellI can live with mine but I can't stand the fact that my girls and I went through with this business and when I reached out several times or asked for corporate or district numbers I was very blatantly ignored to the fact that I am pursuing this current action.additional contact info for bride (me)*** ***Respectfully,*** ***Sent from my iPhone

The bride purchased her gown on 8/24/and the family took pictures while she was trying it onThe spots were pointed out to the bride and the store team stated they would attempt to remove the spotsThe
bride was aware when she picked up the gown 11/they were unable to remove the spots.The store spoke to *** *** on 11/and spoke to the management who approved a 20% discount on the gown.*** *** does not feel this is satisfactory.Final positiwill honor the 20% since the bride was aware to the spots prior to purchase and that they were not successful in removing the spots

I was up all night and couldn't sleep because of the horrible experience I had at David's Bridal at Pinole, CA location-----Dress shopping should be fun and excitingBut after my 2nd visit I felt like cryingMy first visit was back in JulyI went without an appointment to see what they have to offerThen I was told I cannot try on any dress unless I book an appointmentSo I booked an appointment that same dayI cam back only to know that I was double book with another brideI never felt I was ever helped because the sales rep was trying to help us both at the same timeI asked the sales rep if I can have a room that is more handicap access because I need the room to remove my leg bracesHer only recommendation was to put a chair in the roomThen sales rep asked what are my preferences, I told her I don't want a tube top because it gets tugged by my crutches and I asked for a floor length because I did not want to show my leg bracesShe came back with dresses, tube top and knee lengthI felt like there wasn't much dress I can choose from so I ended up with a dress that I thought would work with my needs.....I was told at the register that I can exchange the dress if this one does not work....a month later, I came to pick up my dress todayAgain, I asked the sales rep to put me to a handicap access room due to my needsWhen I tried my dress, the dress was a mess! There was a lot of fraying on the sleeve, tear on lace, and uneven cut on the bottom of the dressI asked the sales rep what happened to the dress? She then asked if I ordered it new? I told her yes "new"After she spoke to her manager, she said they will order me a "new one"At this time, I was already bummed out about my bad experience and to go home without my dressAt the check out, the Assistant Store Manager Maya assured me that this never happened beforeI told her that I feel like not buying the dress anymore and that I would prefer to exchange the dress insteadShe then told me that "all sales are final"She told me that they have inspection before it gets handed to the customerThat the issue in my dress was "one in a million" and for me to buy a "lotto ticket" because of the "luck" I haveI'm sure she meant well but that did not made it any betterShe told me she will personally inspect my dress before she even call me in Sept I asked if I can just exchange the dress, again she told me "all sales are final" but for me as a customer this means that I should have the merchandise in my hand to make the "final sale" completeI don't understand how I was told I can exchange later as long as it was not worn or altered yet but now I am being told that "all sales are final"Under the Federal Law, retailers are required to accept returns only if the sold good is defective or if otherwise break the sales contractFor my experience, I feel that the store did not live up to their promise by handing me a dress with all the defectsNot only that I felt that they were inconsiderate and condescending but the dress would always remind me of the horrible experience I had with themIt was a total disregard as well to my needs and made me feel it was an inconvenience to them

11/15/16, We have explained on numerous occasions that the dress has been out of the store too long. We have also explained our return policy.Thank You, Nancy

Hello,
We apologize for this inconvenienceWe have researched your
order again, and our records show we processed your return on 7/1/15, with the
transaction numbers ***, ***
The refund can take about to business days for your financial institution
to process on their end
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for giving
David's Bridal the opportunity to respond to *** *** ***
complaintWe
have thoroughly researched *** *** online order #***, and found the
following;
On 8/31/15, *** ***
called and left a voice message asking to return her size slip, because it
was too small
On 8/31/15, our customer
service representative Heather called the customer, and informed her we will be
emailing her the return authorization number and instruction on how to return
the merchandiseBelow you find a copy of the email that was sent to *** ***
Finally, David’s Bridal
has contacted the customer, and provided her all the information
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Email
From
[email protected]
To
*** ***
Cc
Bcc
Subject
*** *** Order *** RMA CRM:***
Email Processed
No
Regarding
*** *** ***
Hello
***,
Thank you for your inquiryPlease return the merchandise
utilizing RMA Return #***, and send the merchandise to the following
address, which is included belowAlso please include the RMA Return
#*** on the outside of the package when sending back to our warehouse
as well as a brief note describing the reason you are returning the
merchandisePlease keep your tracking information (if applicable) on hand
when sending the merchandise back to the warehouse
Once
our warehouse receives the returned merchandise, they will Quality Control
inspect it to ensure it is in proper condition to receive as a returnAt
which point it passes inspection, David's Bridal will then issue a refund
to your credit card for the cost of the merchandise
The
David’s Bridal customer service team strives to ensure that each customer
is completely satisfied with their purchase, and hopefully the information
above has done just thatHowever, if you have any questions or concerns,
we are here to help and would love to hear from you! Please feel free to
reply to this email or call us at Option#
Please
Return to:
David’s
Bridal Returns:
Order #*** - RMA #***
*** *** ***
Suite *
Bristol PA, ***
Thank you!
Heather

3/20/17Dear *** ***,I apologize for the lateness of this email. Unfortunately, this is the first time I have received it. I will need to do my due diligence, and get back to you as soon as I can.I ask for your patience in this matter.Sincerely,Nancy, David's Bridal

Hello ***,
Roman"">
We apologize for the
inconvenienceWe have searched in our system, and we are unable to find *** *** *** information in our registryIf the customer registered with a
different email address, phone number, and first and name we will not be able
to remove them from our listIs there any way the customer can provided us
with another email address, phone number and name, so that we can further
research the matter?
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
David's Bridal @ dbi.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have spoken with a representative directly, received an RMA# and returned the item via UPS. I am now waiting for a refund to my account
Regards,
*** ***

From: *** ***Date: Sun, Sep 6, at 5:PMSubject: Revdex.com Complaint - ID #***To: "***@myRevdex.com.org" Cc: *** *** Hello,Thank you for giving David's Bridal the opportunity to respond to *** ***
*** complaintWe have thoroughly researched *** *** in store complaint, and found the following;*** *** bridesmaid, *** ***, ordered her dress at our Union, NJ location on 5/30/The dress was shipped out on 6/26/15, via UPS tracking number ***, and delivered to the customer on 6/30/Ms*** contacted our New Jersey location, and informed them the dress was received damaged, and it will be easier for her to visit our Allentown, PA location to do the exchange.Our Allentown, PA store ordered *** a replacement dress on 7/1/Dress was received in our store on 7/24/15, and we notify *** via email the dress has arrivedOn 7/26/15, *** came in to try on the replacement dress, and it was damaged as wellThe store placed another order for a replacement dress, which arrived in the store on 7/30/Store called ***, and informed the dress arrived, and she can come to pick up the dress***, pick up the dress on 8/9/15.Finally, David’s Bridal has provided a $discount to the ***We will not be providing any further discount. Thank you,*** ***, Mgr.*** ***, Supervisor

2/28/17I apologize, but we did take care of this issue , please see below. I did reply to you on 2/and 2/21. On 2/my email stated that we would do the size exchange, (listed below), and give her the price adjustment.We have done everything the customer requested.Please let
me know if I can be of any further service.Sincerely,Nancy, David's Bridal, Contact Center
*** *** - BR
Picked Up (in #***)
Qty:
Department:
Style: *** IVORY
Color: IVORY
Size:
*** *** - BR
Returned (in #***) (in #***)
Qty:
Department:
Style: *** IVORY
Color: IVORY
Size:

Hello,
Thank you for the
opportunity to respond to the concern
of our customer *** ***We apologize for the inconvenienceIn
further researching the matter,
On 6/29/we received an email asking for the return
merchandise authorization number for order number ***
On 7/10/15, we responded back providing *** *** the
return merchandise authorization numbers, ***, ***, and ***Address
where to return the merchandise, and instruction on how to return the
merchandise
On 7/13/15, we received an email from *** ***, asking
for a return labelUnfortunately, David’s Bridal does not provide return label
for return merchandiseThis information is provided in Step 2, on David’s
Bridal Return Policy
Step 2:
Once the RMA is created, you will receive an automated RMA confirmation email
Your confirmation will include the RMA Number, as well as address where you
should ship your returnPlease include a brief note describing the reason you
are returning the merchandise and write the RMA# on the outside of the shipping
package
Important Note: For your protection, please send your return via a shipping
service that can be tracked, such as Registered USPS, ***, or ***Please be
sure to keep your receipt, as well as the tracking information associated with
item(s) returnedWe cannot guarantee refunds for returns sent via a non-
traceable method
On 7/29/15, *** ***
emailed us asking for the status of her return and refund
On 7/31/15, we emailed
*** ***, providing her the processing time when a return package is
deliveredThis information is also on David’s Bridal Return Policy, in Step
Step 3:
Once received at our facility, your return will be processed within to
business daysCredits are processed upon confirmation and inspection of the
returnYou will receive an automated e-mail notification confirming your
return has been processedPlease allow up to two billing cycles for the return
credit to appear on your credit card statement
Please note, credits are processed for the original cost paid for the
merchandise and taxShipping and handling fees will not be refunded
If you return an item in unacceptable condition we will not be able to process
a refund and will therefore ship the merchandise back to you
On 8/4/15, and 8/5/15,
our warehouse department processed the returns, and issued the refund to *** *** ***l account
Express Checkout
Payment Received (Unique Transaction ID
#***)
Original Order
Date
Type
Status
Details
Gross
Fee
Net
Jun 13,
Order From sa.quality.deal
Completed
Details
$
USD
...
...
Related Transactions
Date
Type
Status
Details
Gross
Fee
Net
Jun 13,
Authorization
Completed
Details
$
USD
$
USD
$
USD
Jun 17,
Express Checkout Payment Received
RefundedYou
have refunded this payment in full
You have refunded this payment in full
$
USD
-$
USD
$
USD
Aug 4,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Aug 4,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Aug 5,
Refund
Completed
Details
-$
USD
$
USD
-$
USD
Total
Funds Captured:
$
USD
Business
Name:
sa.quality.deal (The
sender of this payment is Verified)
Email:
***@***.com
Payment
Sent to:
***[email protected]
Total
amount:
$USD
Fee
amount:
-$USD
Net
amount:
$USD
Invoice ID:
***
Date:
Jun 17,
Time:
00:32:EDT
Status:
Refunded
You have refunded this payment in full
Shipping
Address:
*** ***
*** *** *** ***
Union City, CA ***
United StatesConfirmed
On 8/10/15, *** ***
emailed us asking for the status of her refund
On 8/11/15, we emailed
*** *** back providing her when we issued the refund to her ***l account
David’s Bridal has
refunded *** *** all of her return merchandiseAs a service gesture, we
will be refunding *** *** the return shipping cost of $We have
submitted the information to our finance department, and requested they mail
her a check*** *** will receive the mail check within to weeksAgain,
we apologize for the inconvenience this has caused
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal

From: Nancy F*Date: Thu, Apr 27, at 10:AMSubject: Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #*** ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear ***
***: Listed below is the address where the check will be sent. It is going out on Monday overnight. I apologize for this inconvenience. When a customer pays in cash or check we have to do the refund by check. Especially, in such a large amount. Again, we are sorry that we were not able to fill your order in a timely manner. Please be on the lookout for the check on Tuesday. Thank you for your patience in this matter. Sincerely, Nancy, David’s Bridal, Contact Center *** *** *** *** ** *** * SAINT ANN , MO *** ***

[To assist us in bringing this matter to a close, you must give us a
reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I wasn't sure if accepting the response would finalize this issue I am willing to wait for a reply back once you get in contact with the store
Regards,
*** ***

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceBelow you will find the research for your
concern
On, 5/2/15, you placed your orderOn
5/12/15, order
shippedOn 5/14/15, order was deliveredOn 5/14/15, we received a phone call from
you, stating the item was received damaged, that the event is within two weeks,
you requested for a refund, and you will purchase from our storeWe created a ***
return label with the tracking number ***, and you will receive
an emailed from *** with the informationWe informed you that once we see
motion on the package we will processes the refundHowever, there was no
motion on the package
On 5/18/15, we called you and left you a message asking if
you have returned the package so that we can processes the refundWe did not receive
a response
On 6/3/15, you called back stating again you received a
damaged dressWe informed you we did not have stock to send you a replacement
We created another *** return label with the tracking number ***
You asked us how long it will be to receive you refundWe explained to you
once it is received at the warehouse it can take between 7-business days to
processes the returnYou have indicated to the agent that you will call back
once the dress was delivered, so that we can process the refund quicker
Unfortunately, you did not mention you spoke to a prior agent, and they
informed you they will expedite the refund process
You placed a new order on 6/3/15, with the order # ***
We upgraded the shipping method to next day shipping, at no extra fee to you as
a service gesture
On 6/4/15, you called
us to inform us the warehouse has received the return packageWe informed you
it can take 7-business days to process a return, and we will not be able to
expedite the refundAgain, you did not mention you spoke to a prior agent, and
they informed you they will expedite the refund process sooner
On 6/17/15, you called about the status of your refund
Agent sent information to our warehouse to processes your return
On 6/18/15, your return order was processed, and the refund
was sent to your credit card providerOur system automatically sent you an
email, to the email address ***@***.com,
which is on your orderThis email informed you that we processed your return,
and the refund is going back to the credit card that was used on the order
On 6/19/15, you called stating you are upset because you did
not receive the refundAgent informed you we processed the return on 6/18/15,
and you will need to contact your financial institution about how long it will
take them to processesYou requested for some kind of compensationAgent
offered 10% off your next order or current ordersYou requested to speak with
someone in the management team
On 6/21/15, a manager called you back, and apologize for the
inconvenienceManager explained to you the processes to our return policy
Manager informed your return has been processed to your account with the
transaction number ***We also offered the 10% off on your
next order or current ordersYou declinedUnfortunately, we can only honor
the 10% off on your next order or for the two current order # *** and
***
Again, we apologize for the inconvenience this has caused
you
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

ATTN: *** ***In response to customer complaint ID # ***, below are the actions and ultimate resolution resulting from the customer’s complaintPlease note as of today, 8/12/14, *** *** has been issued a full refund, in the amount of $For documentation purposes, all email
correspondence and the most recent *** claims investigation update are included in our communication*** *** *** purchased a garter set from our online web store on 6/6/On 7/5/14, *** *** emailed us, inquiring about the status of her shipmentOur customer service team responded to *** *** via email on 7/5/14, advising the *** tracking number associated with her shipment, (tracking # ***) reflected a successful deliveryWe asked *** *** to check with her neighbors and household members to ensure no one received the package on her behalfOn 7/8/14, *** *** responded to our email, advising she did not receive the packageOur customer service department initiated a *** claims investigation on 7/8/14, in hopes of gaining insight on the status of her deliveryOn 7/17/14, *** notified our customer service department advising the claims investigation had concluded, and that *** *** acknowledged the receipt of the deliveryWe notified *** *** on the investigation results the same day, 7/17/14, via email communication*** *** responded to our email notification 7/17/14, advising she did not acknowledge receipt of the packageOur customer service department re-opened an additional tracer investigation with *** on 7/17, advising the customer challenged the investigation claim resultsOn 7/26/14, *** notified our customer service department advising the claims investigation had concluded, and that *** *** acknowledged the receipt of deliveryThe same day, 7/26/14, our customer service department notified *** *** via email notification of the *** claims investigation, advising *** stated she acknowledged the receipt of deliveryOn 8/1/14, *** *** responded via email and advised she had not been contacted by ***, nor did she have the merchandise she purchasedThe same day, 8/1/14, our customer service department responded to *** *** via email advising that unfortunately, we were unable to provide a replacement or refund as both *** investigations resulted in her acknowledging receipt of the delivery.On 8/12/14, *** provided an update to the last tracer investigation our customer Service department initiated on 7/17/14, they are unable to provide satisfactory proof the merchandise was delivered successfully to the customerUpon receiving the *** investigation tracer, our department has created and RMA and processed a full refund for the cost of *** *** order, in the amount of $*** *** should receive her refund within to business days, dependent upon her financial institution.David’s Bridal Customer Service
Jennifer S***
Ecommerce Supervisor