David's Bridal, Incorporated

Good Afternoon ***, Attached you will see I have spoken with Ms*** and we have processed the refund for this error. Should you need any further information, please contact me. Thanks,Cindy CINDY M*** I CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL*** *** *** * *** ** *** *** * *** *** *** * *** ***

Hello,
Thank you for the
opportunity to respond to the concerns of *** *** on her on-line return
inquiry.
We apologize for the
inconvenience and for not receiving a phone call back from the management team
In further researching the matter we have processed the return and refund on
5/14/15, with the transaction number ***
If you have not received the refund we advise that you contact your financial
institution for further informationPlease note that we attached a copy of all transaction charges that was done on you credit cardAgain, we apologize for the inconvenience
this has caused you.
Thank you,
Patricia H*** Mgr
Marisa R***,
Supervisor
Customer Service at
David's Bridal

2/7/17Dear *** ***,First, I apologize for this continuing issue. Can you please let me know what your wedding date was, and was the order under *** ***? Also can I have the email address that they are sending you the emails.I will be sure to take this to the
proper department to make sure this stops.I look forward to hearing from you.Again, I am sorry for this situation.NancyDavid's Bridal, Contact Center

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ome
***,
The Company’s final position:
We processed a refund in the amount of $which represents the cost of the preservation kit
Thank you
Patricia *H***, Mgr
Contact Center & eCommerce
Customer Service
Office:###-###-####
Fax:###-###-####
Email: ***

See Attachment:

From: Nancy FennDate: Tue, Apr 4, at 11:AMSubject: Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #*** for *** ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear ***
***: Thank You for giving us the opportunity to respond to your claim. I have asked our internet department to refund you the in shipping charges to your home. You should see this on your account in three to five business days. In regards to your shipping charge back to us, that cannot be refunded. I hope this helps you. Again, we are sorry that you were not happy with the order. Thank you for your patience in this matter. Nancy, David’s Bridal, Contact Center

June 6, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our ***, NY store.Our customer contacted our ***, FL store on 3/28/in reference to the arrival date of one of the bridesmaid dressesThe
customer was requesting to move up the arrival date because the bridesmaid was traveling to NY days prior to the weddingThey also wanted to allow time for possible alterationsUnfortunately, after researching this issue, we were unable to comply with the customers request due to the fact they were not stocked dresses.Our records indicated that the dresses were ordered on January 28, and February 1, for a wedding date of May , At that time, the estimated delivery date was between 4/21/and /28/Our customer chose to Continue with the orderOn 4/11/14, ***s bridesmaid came in to our *** FLstore and canceled her orderOn 4/14/14, *** notified our *** NY store that she would be canceling all her bridesmaids dresses because she was unhappy with the arrival dates and did not feel she could have alterations done in time before the event date*** ordered two bridesmaid dress styles that are special requestThese dresses are only ordered when a Customer requests them and take a full weeks to manufactureAs a result, we are not able to expedite this processWe do apologize for any misunderstanding in reference to ***s orders and their arrival times***s request for a refund has been honored; all of ***s bridesmaid who purchased spa color dresses have been refunded by our stores between 4/11/and /16/Please feel free to contact me if you have any further questionsVery truly yours,

From: Marisa R***">Date: Sun, Mar 22, at 7:PMSubject: Revdex.com Complaint - ID # *** - *** ***To: "***@myRevdex.com.org" Cc: *** ***
Hello *** ***,
We apologize for the delay responseWe also apologize to the customer for the bad experience in the storeThrough further research on *** *** ***, complaintCustomer contacted us on 12/26/and we had requested to the customer to provided us with store informationFor example, we asked her to please advise as to the location she visit, consultant name that attended herHowever, the customer did not respond back to usWe reached out again to the customer on 1/12/15, asking if she can please provided us with the informationWe still did not receive a responseSince we have not received any response we are unable to assist an provide the correct customer service
Thank you,
Marisa R***
David's Bridal
Customer Service Supervisor
###-###-####

September 29, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer *** *** *** from our ***, FL storeDavid's Bridal
has an "all sales are final" policy that is consistent within the bridal and special occasion industryThis information is stated on our customer's receipts, at our cash registers on our web site and in our catalogsHowever, when a customer does contact us to request an exchange, we have strict criteria that we must followThe merchandise must be unaltered, unworn with the tags attached a recent purchase in pristine condition.If *** *** merchandise meets all the above criteria, she may exchange for the same or greater amount or a store credit through 10/18/David's Bridal must remain fair and consistent with all our customers.
We achieve this goal by following company policy equally with all customersPlease feel free to contact me if you have any further questions
Very truly yours,
Deborah V Corporate Area Customer Service Manager

September 25, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** *** *** *** from our ***, Wl storeAfter researching this issue with the ***, Wl Store Manager, I was informed that Ms
Joannie T*** and *** *** knew each other personally and that MsT*** had done photography for *** *** previously in the past for a former employer.The Store Manager informed me that she had spoken to MsT*** in regards to *** ***'s concerns and was assured by MsT*** that her contact information was not in any way acquired through David's Bridal, that in fact Ms T*** knew *** *** personally and that she already had her contact information due to their prior relationshipMsT*** also stated she in no way informed or insinuated to *** *** that her contact was in anyway affiliated with David's Bridal.Due to all the above information, *** ***'s concerns are not related to her David's Bridal purchases as a result we cannot honor her request for compensation.Please feel free to contact me if you have any questions.Yours truly,Patricia H E-commerce Manager

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching the matter, we found
you have contacted us on 7/9/asking for the address to return the
merchandiseOn 7/12/15, we responded to your email providing you the
address
and instruction on how to return the merchandiseThe email address we emailed
was *** If you have not
received this information below we have provided you the address and
instruction on how to return the merchandise
Please return the dress utilizing RMA Return # ***, and send the
dress to the following address, which is included belowAlso please include the
RMA Return #*** on the outside of the package when sending this back to our
warehouse as well as a brief note describing the reason you are returning the
merchandisePlease keep your tracking information (if applicable) on hand when
sending the merchandise back to the warehouse
Once our warehouse receives the returned dress, they will Quality
Control inspect it to ensure it is in proper condition to receive as a return
At which point it passes inspection, David's Bridal will then issue a refund to
your credit card for the cost of the merchandise
David’s Bridal On-Line Returns
*** *** ***
*** *
Bristol, PA
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 15, 2014Dear *** ***;
Thank you for the opportunity to respond to the additional concerns of our customer *** *** *** from our ***, NY storeWe would like to again apologize to our customer for any misunderstanding in reference to our sizing and alterations policies.As a customer courtesy, I have instructed the ***, NY store to refund *** *** $off the cost of her alterations.Based on the above information I believe we were able to honor our customers request for a refund on the cost of her alterations feesPlease contact me if you need any further informationYours truly,
Deborah V.
Corporate Area Customer Service Manager

Hello, Customer contacted us on 4/29/15, and left us a voice message stating that she ordered two dresses by mistakeWe emailed the email address ***.com, which is on the customer orderCustomer contacted us again on 5/4/15, and we provided the return authorization number,
and address as to where she needs to return the merchandiseIn further researching the customer was provided a refund on 5/20/15, in the amount of $79.99.Thank you,Patricia H***, Mgr.Marisa R***, SupervisorCustomer Service at David's Bridal

December 28, Dear Sirs/Madame,
Thank you for the opportunity to respond to the concerns of our customer, *** *** ***, regarding her purchase in Store ** Freehold, NJ storeI have thoroughly researched MsChiappini’s concerns with the Store Manager Janet
S***.• On January 3, 2015, *** *** placed an order for discontinued Style #*** White Size and was provided an approximate in-store delivery date on or around April 13, • An email was sent to *** *** advising her ordered arrived in the storeOn January 16, the store was notified the email sent was non-deliverable to the email address on fileThe store immediately called *** *** on January 18, again on February 1, 2015, February 16, 2015, March 2, and March 16, to notify the customer her order was available for pickup• On March 18, the customer arrived in the store, inspected the dress and took it home with her that same day• On April 29, 2015, the customer contacted the corporate office stating the gown she received was in less than pristine conditionThe store manager spoke with the customer regarding her concerns and offered to provide a replacement dress and also offered to exchange the dress for a different style• On 07/12/the District Manger Geri B*** contacted *** *** and offered to exchange the dress for a different style as the customer had the gown in her possession since March 18, and did stated she had inspected the gown in the store prior to taking the dress home• On 07/13/we received an email via social media from *** *** requesting we provide a refund for the wedding gown• The corporate office contacted *** *** as a replacement dress became available in our distribution center and as of today’s date, we have not received a return call from *** *** regarding the exchangeShould you have any questions, please feel free to contact meSincerely,
CINDY MCUSTOMER SERVICE STORE SPECIALIST

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

8/14/17 Thank you for giving us the opportunity to research your complaint. I will get back to you as soon as possible, Sincerely, Nancy, David's BridalContact Center

Hello,
Thank you for
giving David’s Bridal the opportunity to
respond to the concern of our customer Danielle VinsonWe have thoroughly
researched *** *** *** online order # *** and found the following;
*** *** placed her on-line order on 7/24/15, for dress
style ***, in the color wisteria, size
On 8/6/15, *** *** created a return merchandise
authorization number ***, for the dress
On 8/13/15, David’s Bridal warehouse processed the return
package, and issued the refund to her Visa credit card, with reference number ***, in the amount of $
At this time David’s Bridal has refunded
*** *** for her return merchandise
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
To Whom It May Concern,
I
feel as though you are missing the point and not looking at or stating
the correct facts. If you looked thoroughly at the situation in full,
you would see the following:
1. The
original transaction date was on 9/7/where the incorrect dress was
ordered by your store and the transaction was charged to a credit card
in the amount of $1050.00. Please reference transaction number
***.
2. On
3/15/after trying on said incorrect dress, we came to inform you of
the error and make an exchange (not get the dress refunded as per your
statement). The incorrect dress was refunded in the amount of $
and a new dress (the correct dress) was purchased for $1150.00. In
addition the correct slip was purchased for $49.00. Please reference
transaction number ***At
that time I spoke to a manager about the problem and she assured me
that it would be taken care of, that she did not understand how that
could happen, etc. She told us that the dress would be mailed to my
house for the inconvenience and it would be free of charge. She
verified and entered all the new address information and said that I
would be contacted when the dress came in. My wedding dress and the
slip were mailed to an old incorrect address and I was only informed
about it by the office of the apartment complex. All $worth of
merchandise that I had already paid for had been mailed to the wrong
place.
After
several attempts to rectify the situation once again (one of which a
manager started talking to another employee in the middle of me telling
her the issue), I have resorted to this Revdex.com complaintYour company lacks customer service skills, organization, and professionalism and nothing was done about itThe
only thing that was offered at any time was 10% off the slip, which
come to find out, was actually a store wide sale on 3/15/15. When
asking if any further discount could be provided on the dress or the
slip due to the error, I was told that it would have to be approved
through a district manager. In closing, I am rejecting your claim once again since you did not in fact address any of the issues brought up
Regards,
*** ***

7/5/17Dear *** ***:I will be happy to help you, but unfortunately, I cannot find any orders for you. Are you part of a wedding party or was the purchase made on line?Please let me know so I can get the correct answer for you.Nancy, David's Bridal, Contact Center