David's Bridal, Incorporated

9/9/16I spoke to the store and *** ***. We will be returning the bra, as long as it fits the following criteria, bra is in original packaging, tags still on it, no odors, and never worn. She also needs the receipt. I have explained all of this to ** ***, and she agreed.this is
now settled

11/10/17Dear *** ***:Can you please tell me the name of the bride so I can do my research?I also apologize for this inconvenience.Nancy, David's Bridal Corporate

Good Morning Mr***,My name is Cindy M***i and I am located at the corporate office in ***, PA. I received a notification from the Revdex.com regarding an experience you had in a David’s Bridal store and would very much like to assist you.I will need the following information so
that I may research your concerns:Bride’s NameWedding DateStore LocationYour Wife’s NameOnce I have this information I can look into this for you as soon as possible.I look forward to working with you.Cindy CINDY M***I I CUSTOMER SERVICE STORE SPECIALISTDAVID’S BRIDAL*** *** *** * *** ** ***
*** *** * *** ***
*** *** * *** *** WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

10/16/18Please for give me for the lateness of my reply. I fell and this is my first day back.Please give me the opportunity to do my research into this matter.Thank You for your patience in this matter, Nancy, David's Bridal, Contact Center

1/23/2016Dear *** ***,Thank you for giving us the opportunity to respond to your concerns.Can you please tell me which store this happened in, and what name was your order under. I need this to do my research.Please let me know at your convenience.Sincerely,Nancy, David's Bridal Contact
Center

4/24/17Please excuse the lateness of my email. I have had pneumonia, and have just come back today.Please give me the opportunity to do research on this complaint.Thank You,Nancy, David's Bridal, Contact Center

Good Afternoon *** ***, I am in receipt of your email to the Revdex.com regarding your wedding gown purchase. I was able to look into your event and see the store did reorder your wedding gown I do apologize for your having received a gown in less than pristine condition
Please let me know if you need further assistance and when your schedule allows to discuss your concerns in more detail. I look forward to your response Cindy M***

May 31, *** *** *** Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#*** Re: *** *** Dear *** ***,
Thank you for the opportunity to respond to the concerns of our customer *** *** regarding returned online order #*** After researching our customer’s concerns it was discovered *** *** was not refunded his original purchase of RMA #***. We can confirm the merchandise was received at the David’s Bridal corporate office and issued a credit to *** ***’s *** Credit Card in the amount of $on May 25, Should you have any questions, please feel free to contact meSincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

*** ***
9:AM (minutes ago)
to me, ***, Store
Dear Ladies:
Thank you for your patience in this matter
I apologize for any service challenges your client has experienced with our
store
As you can see below; the alterations were done, but it was not steamed.
The store has verified that the dress has been altered to *** ***’s specifications
We will be more than happy to do a spot check, when we are doing the steaming
Again, we are sorry that *** *** received incorrect information
We appreciate you letting us know about this situation so we can make sure this kind of situation does not happen again
Sincerely,
*** ***
David’s Bridal, Customer Service
5/7/4:42:PM
*** - *** *** , Store ***
She tried on the dress to ensure the hem was the correct length, and was shown the bustleShe was instructed by *** to bring the dress back weeks before the wedding so that it will be steamed fresh
5/7/4:41:PM
*** - *** *** , Store ***
and also explained that with her wedding date (8/9), that she would probably want it steamed closer to the wedding instead of right now anyways, so that way it is fresh for the wedding
5/7/4:41:PM
*** - *** *** , Store ***
appointment on 4/21, she went back and was told by an alterations specialist that her dress wasn't done yetI went back, and found that the work was done but it was not yet steamed, I explained this to ***,
5/7/4:40:PM
*** - *** *** , Store ***
I apologized and offered to go back and clean it but she had said that she couldn't do that and now she had been pinned for alterations on it because "there wasn't any time"When she came back for her alterations
5/7/4:39:PM
*** - *** *** , Store ***
*** purchased wedding gown from our store, and had come in 3/for a BM appointmentI met her at the tail end of her appointment, and she was upset that her dress had not been spot cleaned

April 3, Dear ***,Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchase at our ***, NJ store.***'s concerns have been thoroughly researched, and I have learned that *** purchased a
bridesmaids' dress from us on January 9, under the brides' event- *** ***'s dress was received at the store on 2/10/When the bride was notified, she requested us not to release the dress to *** and that she would take care of itOn 2/25/15, *** called the store and was very upset that we released the dress she paid for to the brideAs per David's Bridal policy, the dresses can be released to the event owner or the member, unless otherwise stated*** said that *** did give her a check for the;amount of the dress, $129.00, but did not want to cash it, she wants us to reimburse herThis incident was now between the bride and the bridesmaid.Unfortunately, the brides name was not included by our customer, so we contacted *** for this information, delaying our responseDuring the conversation she shared her concerns regarding the check; she feels the check was fraudulent and has filed a police reportShe refuses to cash the check, based on her concerns.After further review, David's Bridal will reimburse *** for her dress purchased with us; *** will have until close of business on 4/5/to return the dress to the storeOur *** management team will reach out to *** today to issue the refund.Based on this information, we feel *** will be pleased with the resolutions we have made on her behalfShould you have any further questions, please do not hesitate to contact us

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed de Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It was stated that my feedback was forwarded onto the appropriate departments for review I would like to receive a response from them The message also stated that a garment bag is a personal choice, which I understand to a point However, I still think that expensive, precious wedding gowns should be given to brides in a nicer bag than what mine came in I'm not asking for anything fancy and expensive, but just something a little more protective of the dress and also something not clear so that everyone can see it Again, I have purchased several other dresses and garments that have come in better packaging/garment bags than my wedding dress, and I feel that David's Bridal should also extend this courtesy to their valuable customers Also, there was no response about being reimbursed for my garment bag purchase, so I would like to hear back on thatThank you for your time and consideration
Regards,
*** ***

June 12, 2014
*** *** ***, We responded to the customers request immediately and provided a return label and authorized her order to be refunded in full

July 1, *** ***,Thank you for giving us the opportunity to respond to the concerns of *** *** regarding our ***, IL storeI have thoroughly researched the information as described by our customer.*** ordered her wedding dress through the
***, IL store on January 15, and was given the estimated arrival date May 2, Most of our wedding gown orders can take to weeks depending on the style and stock availability in our warehouseThe customer was made aware of this at the time she placed her order.*** returned to the *** store on April 9, to do a size exchange for the same style wedding dressAt the customer's request, the first order was cancelled and the new order was placed for a different size, therefore, changing the arrival date to July 30, 2014.*** called the *** store on May 12, and spoke to the manager on duty to find out if her dress was inIt was explained to the customer the dress would not be arriving until July 30, The customer became upset and told the manager that she was leaving earlier for her destination wedding and needed the dress to be in soonerThe manager informed the customer she would reach out to the corporate office to see if there was anything that could be done to get the dress in soonerOn May 19, 2014, the customer was told we would be able fill her order on or before July 2, 2014.A Corporate Representative received an email from *** on June 16, inquiring about the arrival of her dress again and the customer was given the original date of July 30, Unfortunately, the Representative was not aware of the special request made by the store to expedite *** dressAfter further research the representative was able to confirm the July 2, rush dateThe representative also gave *** the option of cancelling her order if she was uncomfortable with the dress not arriving on timeThe customer declined.Due to the fact that the customer chose to exchange her original dress for a smaller size several months later it would not be reasonable to assume that the arrival date would remain the same.Based on the above facts, we are unable to accommodate the customer request for free alterationsShould the customer wish to cancel her order and receive a refund, she will need to contact the store directly.Should you have any further questions, please feel free to contact me at ###-###-#### Ext ***
*** Baird
1:PM (minutes ago)
to vsharpe
Dear **Butts,
Please see the attach correspondence responding to the complaint file by *** Vasquez
Regards,
*** Baird
Area Customer Service Manager
David's Bridal
Washington Street
Conshohocken, PA
###-###-#### Ext

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I cannot accept this response, as there has been no resolution offered
Regards,
*** ***

July 2, 2014Dear *** ***:
Thank you for giving us the opportunity to respond to the concerns of our customer *** ***, regarding her experience with
our ***, MD storeThe situation as described by the customer has been thoroughly researched.*** *** initially contacted our Corporate Office on May 30, At that time she explained when shopping in November, her stylist indicated that *** *** merchandise would “match" our bridesmaids’ colors*** *** is an independent company that has partnered with David's Bridal to offer our customers tuxedos and accessories in colors that complement our bridesmaids' dressesOur customers also receive promotional pricing when using *** *** for the groom and groomsmen's needsOur Stylists are encouraged to recommend *** *** to our brides for their tuxedo needs so they can take advantage of the savingsOur Stylists are trained to advise our customers that *** *** has colors that will compliment or coordinate with our bridesmaids’ colors, not matchThey are fully aware that *** *** is unable to guarantee matchIn researching the customer's statements, learned the Stylist *** *** worked with a seasoned employee who is well scripted and fully aware that we are not able to make such a statement
In addition, when speaking with Katherine in our *** *** location, learned that while she provided the customer my contact information; she didn’t promise her any type of compensationShe did, however, offer *** *** the opportunity to select a different color, which was declinedIn our efforts to attempt to resolve this miscommunication/misunderstanding situation, I have offered the following: • the ability to select another color for her bridesmaids
•the ability to return all the dresses so that she would be free to shop elsewhere• purchase the fabric with a 30% discount after she identified someone that could make the vests and bow ties
All these options have been declined by *** ***Based on the above information, we made every effort to resolve thecustomer's issues in a satisfactory mannerUnfortunately, we are unable to honor her request to have *** *** make the accessories, refund the bridesmaids in full, or provide the fabric at no chargeBefore I had the opportunity to mail my response, I learned that *** *** in, in fact, order the fabric at our *** *** store.Unfortunately, she did not receive the 30% discountThe store will process the discount for the customer when the fabric arrives If we process it beforehand, it would cancel the order
Should you have any further questions, please do not hesitate to contact me.Very truly yours,
Marion M.
Regional Customer Service Manager

9/21/17Please give me the name of the bride, and the store that this happened in. I apologize for the challenges you have experienced.I look forward to hearing from you.Nancy, David's Bridal, Contact Center

July 30, 2014Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchase from our ***, GA store.*** ***'s concerns were fully researched when she contacted this office on June 17, learned from the
Store Manager, Melissa, that the wrong dress was shipped to our customer in errorAS Soon as Melissa learned of the error, she made arrangements for the incorrect dress to be picked up at no charge to the customer and reordered the correct dress for herAs a courtesy to the customer, we will refund the shipping fee of $We are also providing a 20% discount on the dress due to the inconvenience this may have caused our customerThe refunds were processed on July 8, and the dress was shipped on July 9, 2014.Based on the above information, we believe that *** ***s is satisfied with our resolutionShould you have any further questions, please do not hesitate to contact us.Very truly yours,Marion MRegional Customer Service Manager

From: Nancy F*Date: Fri, Sep 23, at 2:PMSubject: complaint #*** *** ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: Thank you for taking the time to write to us with your
question about price adjustments. Our company policy is to refund the difference between the purchase price and the sale price if the purchase was made within the fourteen (14) days of the advertised sale date. Since your purchase was made on 7/9/16, and is outside the fourteen (14) day window for reimbursement, we are unable to accommodate the request. We are an “ All Sales are Final” store, which is on the bottom of the receipt. Which is what the store shared with you. Very truly yours, Nancy F*David’s Bridal, Contact Center

June 10, Revdex.com Of Metro Washington DC & Eastern PA KStNW 10th Floor Washington, DC 20005- Attn: *** *** Complaint: *** Dear *** ***, Thank you for the opportunity to respond to our customer ***
***. I have researched *** ***’s concerns regarding her online order #*** Style *** Black Size purchased on 05/26/ It is my understanding the order was not delivered to our customer and a claim was filed with *** regarding the lost shipment A refund in the amount of $was issued to *** ***’s *** on June 10, Should you have any questions, please feel free to contact me directlyThank you, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

6/5/17*** *** ***I responded to this on 5/31/17. Please see my response below Unfortunately our policy is 20% which is in my response. Again, I apologize for your challenges. Please bring this email into the store with you, and the store will give you cash, for the 20% discount you were promised off the cost of the dress. *** **, please put this in the event so that *** ***r has no issues when she comes in for the cash. *** *** I suggest you come in at night or on a weekend as the store does not keep a large quantity of money in the drawer. Please make sure you bring this email with you. Hopefully, this will resolve your issue. This is our company’s policy, and we will not be going higher than 20%. Thank You,