David's Bridal, Incorporated

11/10/17Dear *** ***:Can you please tell me the name of the bride so I can do my research?I also apologize for this inconvenience.Nancy, David's Bridal Corporate

10/16/18Please for give me for the lateness of my reply. I fell and this is my first day back.Please give me the opportunity to do my research into this matter.Thank You for your patience in this matter, Nancy, David's Bridal, Contact Center

From: Revdex.com of Metro Washington DCDate: Mon, Aug 17, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded
message ----------From: *** & *** *** Date: Sun, Aug 16, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Complaint #***. I have now been refunded to my account for the item returned and was received at David's Bridal 7/03/15; My financial dispute with the company is resolved. Thank You.** ***

10/23/17Dear *** ***,First, I apologize for all the challenges you experienced.I am in the process of getting your receipt. I will let you know as soon as I get it.Thank You,Nancy, David's BridalContact Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I cannot accept this response, as there has been no resolution offered
Regards,
*** ***

Hello,
We apologize for the inconvenience you have experience with
David’s BridalWe have discounted your account 30% off, for a refund of $
We will honor an additional 20% off, which will be a refund of $The refund is to be returned to the form of
payment originally used to place the orderAlso, please note the credit may
require to business hours for the credit to be processed by our finance
teamAgain, we apologize for the inconvenience this has caused you
Thank you,
Patricia H***,
Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal

8/2/16Called the customer to discuss what happened with this order. Unfortunately, I had to leave a message. I am going to email her now, and get more information regarding this order. Nancy F*

June 4, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our *** *** ***, MOStore.*** contacted us on 3/24/stating that our store had ordered one of her bridesmaids the wrong style dress and that
her wedding gown alterations were not done correctly.After our customers claims were fully researched, the decision was made to refund the bridesmaid 50% off her dress; a full refund of the bridesmaids dyed shoes and a 20% discount on ***s alterations as well as a 20% discount on her wedding gown.Our Alterations Department was able to correct the issues with her wedding gownOur customer said the service she received in alterations was wonderful and that they went above and beyond to make sure her dress was perfect.Based on the above information I believe we were able to address all of ***s concerns to her satisfactionPlease feel free to contact me if you have any further questions.Very truly yours,

April 4, Dear ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***, from our ***, NY, store*** also contacted us on January 13, 2014.The David's Bridal Credit Card promotion that was running on June 15,
was month interest free for photography purchases only and month interest free financing for in store merchandise purchases.I also informed *** there were signs posted in store stating such, as well as the specific promotion that was applied to any purchase being printed on the bottom of all customer receiptsIn addition, the date the promotion ended was printed on her monthly statement.I apologized to *** for any misunderstanding that may have transpired in store that dayHowever, as with any credit card purchases it is the customer's responsibility to read their receipts and credit card statements in regards to any promotions or charges being applied.Based on the above information, I informed *** that we would not be unable to reimburse her for any finance charges or penalties applied to her David's Bridal credit card purchase.Please feel free to contact me if you have any further questions.Very truly yours,

June 12, 2014
*** *** ***, We responded to the customers request immediately and provided a return label and authorized her order to be refunded in full

May 31, *** *** *** Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#*** Re: *** *** Dear *** ***,
Thank you for the opportunity to respond to the concerns of our customer *** *** regarding returned online order #*** After researching our customer’s concerns it was discovered *** *** was not refunded his original purchase of RMA #***. We can confirm the merchandise was received at the David’s Bridal corporate office and issued a credit to *** ***’s *** Credit Card in the amount of $on May 25, Should you have any questions, please feel free to contact meSincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

10/16/17Please excuse the lateness of this email. Unfortunately, I fell, and this is my first day back.Please give me the opportunity to research your issue.Thank You for your patience in this matter,Nancy, David's Bridal, Contact Center

April 3, Dear ***,Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchase at our ***, NJ store.***'s concerns have been thoroughly researched, and I have learned that *** purchased a
bridesmaids' dress from us on January 9, under the brides' event- *** ***'s dress was received at the store on 2/10/When the bride was notified, she requested us not to release the dress to *** and that she would take care of itOn 2/25/15, *** called the store and was very upset that we released the dress she paid for to the brideAs per David's Bridal policy, the dresses can be released to the event owner or the member, unless otherwise stated*** said that *** did give her a check for the;amount of the dress, $129.00, but did not want to cash it, she wants us to reimburse herThis incident was now between the bride and the bridesmaid.Unfortunately, the brides name was not included by our customer, so we contacted *** for this information, delaying our responseDuring the conversation she shared her concerns regarding the check; she feels the check was fraudulent and has filed a police reportShe refuses to cash the check, based on her concerns.After further review, David's Bridal will reimburse *** for her dress purchased with us; *** will have until close of business on 4/5/to return the dress to the storeOur *** management team will reach out to *** today to issue the refund.Based on this information, we feel *** will be pleased with the resolutions we have made on her behalfShould you have any further questions, please do not hesitate to contact us

9/9/16I spoke to the store and *** ***. We will be returning the bra, as long as it fits the following criteria, bra is in original packaging, tags still on it, no odors, and never worn. She also needs the receipt. I have explained all of this to ** ***, and she agreed.this is
now settled

Good Afternoon *** ***, I am in receipt of your email to the Revdex.com regarding your wedding gown purchase. I was able to look into your event and see the store did reorder your wedding gown I do apologize for your having received a gown in less than pristine condition
Please let me know if you need further assistance and when your schedule allows to discuss your concerns in more detail. I look forward to your response Cindy M***

I am extremely aggravated in which the way my dress order was handledMy sister chose a fairly new style dress for her entire bridal partySince I was in the process of losing weight, I did not want to order my dress when the rest of the party did & was advised that I had time to do soAfter losing a decent amount, I decided to place my orderUpon calling the store, the dress was discontinued & they did not have any available in stock from sizes smaller to sizes biggerI questioned why my sister would not be made aware that the dress was being discontinued & one of her bridesmaids was left to orderThe response that I received was that her 'event' was opened in another store & it was the initial store's responsibility to contact her, not where we all tried on & the other members purchased their dressI find that hard to believe, if not ridiculousI went online & saw that there were available in her color but either sizes larger or sizes smaller than what I needed - I opted for the larger knowing that it could be taken inI placed my order on 5/I did not receive notification until yesterday (5/24) that my order had been canceled due to lack of on hand stock availability to fill my orderThis isn't an order for an everyday t-shirt or something trivial - this is a bridesmaid's dress for my sister's wedding of which I am now not able to be a part ofI think it is absolutely ridiculous that (a) a new style dress, that obviously was very popular if no sizes/colors are available, is already discontinued (b) my sister was not informed that it would be discontinued (c) I was able to place an order online for the color, albeit sizes too large, and later be advised that it cannot be fulfilledThe manner in which this whole thing was handled speaks volumes of their customer service & business practices as a wholeThey obviously care nothing of satisfying their customer's needs as below is the response that I rec'd from them:
Thank you for your inquiryWe sincerely apologize for the inconvenience and the miscommunication from the storeAs far as your online order, once the order is placed we try to fulfill the order from the warehouse firstIf the warehouse does not have it the order is filtered to our storesIf the stores showing for the dress is not available or damaged the order will be canceledOur website does state orders can be canceled if the merchandise is not availableThis also is not a new styleIt's been around for some time nowWe do not make the decisions to discontinue dressesIf the vendor decides to not make the dress anymore we have to discontinue the styleAgain I apologize this information was not relayed to your sisterIf you have any further questions feel free to contact us again

Hello,
Thank you for giving
David's Bridal the opportunity to respond to *** *** ** *** *** complaintWe have
thoroughly researched *** *** *** store purchase at our Clackamas,
Oregon
location
*** *** ***
purchased a wedding gown style ***, in the color white in a size on 2/18/15,
in the amount of $At the time of the purchase *** *** *** was
informed all sales are final
*** *** ***
cancelled the order on 3/12/15, and placed a new order for the wedding gown
style *** in the color white, in the size 2, in the amount of $
The standard operation for
David’s Bridal is to have the customer return the merchandise for an exchange
for equal or greater value, or provide a store credit
The resolution is as
follows, David’s Bridal allowed *** *** *** to return the original purchase
for a lesser value itemThis is not David’s Bridal standard operation of
procedureIf *** *** *** wants to return the merchandise she can return
the wedding gown for a store credit
Again, we apologize for
the inconvenience this has caused *** *** ***
Thank you,
Patricia H***, Mgr
Marisa R***,
Supervisor
Customer Service at
David’s Bridal

4/24/17Please forgive the lateness of my reply. I have been out with pneumonia, and have just come back.I will do my investigating and get back to you as soon as possible.Nancy, David's Bridal, Contact Center

6/12/17To date, we have not offered any resolution, as we cannot find this order in our system. I have written the customer twice, asking for name the order would be under, and the store in which the complaint took place.As of today, the customer has not responded to me. I will be able to help as soon as I get this information.Thank You,.Nancy, David's Bridal, Contact Center

9/21/17Please give me the name of the bride, and the store that this happened in. I apologize for the challenges you have experienced.I look forward to hearing from you.Nancy, David's Bridal, Contact Center