David's Bridal, Incorporated

September 30, Thank you for the opportunity to respond to the concerns of customer, *** *** ***, from ***, CA store
12.222222328186px;">We apologize to *** *** for any misunderstanding in reference to our ordering processWhen a customer orders merchandise with David's Bridal depending on the style/color, the arrival date can vary from to weeks to arrive in storeOur store did have the bridesmaid's style available in different styles and colors for our customer's party to try on, however that particular color our customer wanted to order the style in required a full week order timeWhen *** ***'s bridesmaids went to the store on 8/10/to order style *** Sangria they did not have the required full weeks needed to order that particular color before the 10/18/event dateUnfortunately, due to order time constraints we are unable to acquire this style in Sangria in time for *** ***'s eventOur store would be happy to help our customer select a bridesmaid style and color that can be orderedin time for her eventAs a courtesy we would like to offer our customer a free Wedding Gown Preservation Kit, so she can have her gown cleaned and preserved after her weddingWe ask *** *** to please accept our apologies along with this preservation kit in reference to this issueIf possible we ask our customer to please contact us at hpr earliest convenience with the address she would like us to ship the preservation kitPlease accept our apologies and know that we that this issue and all customer feedback very seriously.Yours truly,Patricia H
Ecommerce Manager

Good Afternoon ***, I am reviewing the site and see the above customer *** *** is listed as “Closed Not Resolved”. The customer was refunded in full for the dress and the alterations back in November. I actually called the customer today and she confirmed the refund was received. Can you please be sure to update our site to ensure this is correct? Thanks for your help! Cindy

September 25, Dear *** ***:
Thank you for the opportunity to respond to the concerns of *** *** *** on behalf of our customer,
*** *** *** from our *** ***, TX store*** *** wedding gown was received in the store on 7/11/a pick up email was sent out to the email address provided to us by our customer, *** the 1st on 7/12/at 7:56am and a 2nd reminder pick up email was sent out on 7/18/at 7:57amOur store spoke to *** *** on 10/16/in reference to the wedding gown*** *** did not contact our store again until June, 2014, wanting to pick up *** *** wedding gown, the gown had been received in the store since 7/11/13, with a documented event date of 5/4/David's Bridal is not responsible for merchandise that is not picked up within days after the documented event date this information is stated on all our customers purchase receiptsAs a onetime customer courtesy, David's Bridal will replace *** *** wedding gown Style *** soft White Size 10.Based on the above information I believe we were able to address all of *** ***'s concerns to her satisfactionPlease feel free to contact me if you have any further questions.Very truly yours,Deborah V
Corporate Area Customer Service Manager

7/20/16Dear Revdex.com,Please give me the opportunity to research this order. I apologize for all the challenges *** *** has experienced.I will get back to you as soon as I can.Thank you for your patience in this matter.Nancy F*David's Bridal, Contact Center

I made several attempts to reach *** *** regarding his Revdex.com complaintThe message I left on 12/15/asked the wedding planner to contact me directlyTo date, no return call was made to my office
However, *** *** contacted the store at which the gown was purchasedThe store staff asked *** *** to have *** ***; the bride, call and set up a time to bring the gown into the store and meet with the Store ManagerPlease see the stores notes belowThe store is willing to work with the customer and offer 20%, however before any compensation is made, the customer must bring the gown into the store for review

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me now that we have received the refund
Regards,
*** ***

This is the company's final position.
Unfortunately, due to the time that passed since the
customer made her purchase. David's
Bridal has an “All Sales are Final” policy, which is consistent with the
industry standard in the bridal and special occasion business. This statement is printed on the purchase
receipt, garment hangtags, it is stated on the signage at our cash wrap counter
and on our website There are rare
occasions when we make an exception and issue a store credit. Our ability to do this based on several
factors, one being the timeframe between purchases and the customer’s request
According to our records, the merchandise was paid for
February 11, and taken home on March 4, Due to the length of time
that has passed, we are unable to accommodate the customer’s request to return the merchandise. The customer may want to consider placing an
ad in the newspaper, taking the merchandise to a consignment shop or listing it
on line

Revdex.com
Metro Washington DC, and Easter
Pennsylvania
K StNW, 10th Floor
Washington,
DC 20005-
ATTN: *** ***
Case#***
Dear
Ms***:
Thank
you for the opportunity to respond to the concerns of our customer,
Ms*** ***
***
I
have spoken to her on 5/and 5/3, regarding her purchases with David’s Bridal
I
have researched her two recent purchases.
In regards to her shoes, the store did do a refund, and charged her
for the new pair. They did not
charge her for the actual dyeing of the shoes.
Again, we apologize for this inconvenience
We
have contacted the buyers concerning getting her a new dress in a petite
size. We are able to get it by
7/9/2016. The store has done this
exchange in the system. When the new
dress comes in, we will do the exchange for the petite dress
I
called Ms***, and she is pleased with the results
If
I may be of any further assistance, please let me know
Sincerely,
Nancy
F*, Customer Service
Phone
: ###-###-####
Email: ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This has not been resolved. Regardless of what was listed in the bridal 'booklet, (of which I do not remember receiving), I was told via mouth and voice of my bridal consultant that 20% off would be granted should I purchase a corsolette or petticoat through David's bridal. I do not believe I should have assumed that my bridal consultant was misinformed, or was misinforming me. I believe that the 'confusion' lies with management and their communication to their associates on how to 'make a sale'.
Furthermore, I am not exactly sure why the fact that I returned months later to pick up my corsolette was relevant. Was there a specific timeframe that the corsolette was meant to be purchased after my dress?
My initial complaint is still my complaint. The issue has not be resolved
Regards,
*** ***

1/10/17I apologize for the lateness of this email. I have been out sick, since Christmas and have just returned.Please let me do my research and I will get back to you as soon as possible.Thank You,Nancy

The customer purchased her gown on 7/15/for $The company would have honored the priced had it reduced within hours her purchaseSince the gown was reduced well after the hours time frame the company will not honor the reduced price nor offer any further reduction
in price

May 31, *** *** *** Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#*** Re: *** *** Dear *** *** Thank you
for the opportunity to respond to the concerns of our customer *** *** ** *** of *** *** *** *** and the vendor partnership agreement with David’s Bridal After researching the concerns of our customer and speaking with Sabrina M*** Director of Local Partnerships the following has been confirmed: The License Agreement between David’s Bridal and *** *** *** *** makes no reference to a guarantee of the response that *** *** *** *** would receive from participating in the David’s Bridal Vendor Program. The registration page on the David’s Bridal website and in-store Registration form, reference the David’s Bridal terms and conditions for use of the David’s Bridal website and David’s Bridal Privacy PolicyThese policies and the terms and conditions govern David’s Bridal customer’s provision of their information to David’s and David’s Bridal’s permitted usesIf the vendor would like copies of these policies and terms and conditions, we would be happy to provide. *** *** *** *** is currently delinquent with their account and are months behind in payment as a result of non-payment they are not receiving leads from David’s BridalShould you have any questions, please feel free to contact me.Sincerely,cindy m*** I customer service store specialistDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-#### I FAX: ###-###-####EMAIL: ***@dbi.com I WEB: DAVIDSBRIDAL.COM

8/29/168/29/16, Please see response I just sent youI apologize for the delay, but I have been out sick. Thanks, Nancy
Dear
Ms***:
Thank
you for giving us the opportunity to respond to the concerns of Ms
***’s
refund
According
to our records, she was refunded the on 8/17/16. If you need
anything further; please let me know
Nancy
F*
David’s
Bridal, Contact Center

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Nancy F*Date: Mon, Mar 20, at 3:PMSubject: Ralonda Brown #***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: I checked with our internet sales department, and this is the information I
received. First, I apologize for all this inconvenience. What the company did, was an exchange for one gown to another. No additional money was charged to your account. We then sent another return label for the second dress. Instead of waiting for the dress to be received here; my supervisor forced through the return today for 151.50. It will take a few days for this refund to show up on your account. Thank you for giving me the opportunity to address your concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]I do not accept the response from David's Bridal because it does not solve the problem They offered to help "find" a dress which would not be the dress she ordered or the one she is supposed to wear for my wedding I originally did not want to use David's Bridal because the customer service and quality is always subpar I will never use David's Bridal again, especially when there are other places like AzazieThanks to David's Bridal mistake I was able to find this site where my bridesmaids ordered dresses that fit perfectly and arrived in less than a month David's Bridal has lost a customer forever and I will adamantly not support them to other brides and bridal sites
Complaint: ***I am rejecting this response because:Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 4, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***,
from our *** INStore.***s fiancé, ***, contacted us /14/on her behalfHe stated she was unhappy with her customer service experienceHe informed me that some of the bridesmaids, due to a special limited time sale offer, received a $discount on their dresses and wanted all the bridesmaids to receive the same discount even though the sale had endedIn addition he wanted all the bridesmaids to receive free alterations for this issue.After researching this issue, I contacted ***s fiancé and informed him that as a courtesy, we would honor the $discount for all the bridesmaidsHowever, I could not honor his request for free alterationsDavids Bridal alterations are an additional fee and are not negotiable.Based on this information, we feel our customer is satisfied with receiving the price adjustment for all the bridesmaidsPlease feel free to contact me if you have any further questions.Very truly yours,

1/16/17Dear *** ***:Thank you for giving me the opportunity to respond to *** ***'s complaint. I have sent an email to the store about this refund, and waiting for them to respond to me about this order. I will get back to you as soon as possible.I apologize I have not responded
sooner, but I have been out sick.Thank you for your patience in this matter. Nancy, David's Bridal, Contact Center

Hello,
We apologize
for the inconvenienceWe have researched this matter further for youOur system
shows your return has been processed and your account has been refunded the cost
of this item, $on
7/20/
Please note that it may take up to 24hrs for your order to update with
the return status informationOnce the system updates, you will be e-mailed an
automated response confirming your return credit has been processed as well as
the refund amountAlso, it may take your credit card provider two to five
business days to approve the credit on their side
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal