David's Bridal, Incorporated

8/29/8/29/16,
Please see response I just sent youI apologize for the delay, but I have been out sick.
Thanks,
Nancy
Dear
Ms***:
Thank
you for giving us the opportunity to respond to the concerns of Ms***’s
refund
According
to our records, she was refunded the on 8/17/16. If you need
anything further; please let me know
Nancy
F*
David’s
Bridal, Contact Center

Hello *** ***,
We apologize for the inconvenienceWe are unable to find
any information in our system in regard to the customer matterCan the
customer please provide us with the style number of the dress, names of whom
she spoke
with on the phone, and in the store? We also will need the store
location, so that we can send the information to store District Manager correct
the issueAgain, we apologize for the inconvenience in this matter
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service @ David’s Bridal

I accept the refund of the amount, however I have a few questionsI received a return request from David's Bridal asking me to mail the item back to them, do I have to return anything? Also, unless the preservation kit comes with a bigger box, I do not have any desire to have my gown re-preservedFinally, when will the refund amount reflect in my bank account? Thank you[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 5, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Complaint#: Re: *** *** Dear Ms***, Thank you for
the opportunity to respond to the concerns of our customer, Ms*** ***'s regarding her purchase with David’s Bridal David’s Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion business. This statement is printed on all purchase receipts and appears on signage at our cash wrap counter It is always very difficult when a customer asks us to make subjective judgments regarding exceptions, as our mission is to be consistent, equitable and fair to our customers nationwide We are unable to accommodate Ms***’s request for a full refund of $for the veil, tiara and shoes which we’re purchased on February 18, Should you have any questions, please contact me Sincerely, cindy m*** I customer service store specialist DAVID’S BRIDAL *** *** *** I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-#### EMAIL: *** I WEB: DAVIDSBRIDAL.COM

From: Nancy F*Date: Thu, Apr 27, at 3:PMSubject: Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #*** for *** ***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear ***
***: Again, I apologize for this inconvenience. We have contacted ***, and the package has been lost. We have credited your account today for 86.67. It should take to days for this credit to show up on your account. Thank you for your patience in this matter. Nancy F*David’s Bridal, Contact Center

9/21/17 Dear Ms***: Please give me the opportunity to research your issue; and I will get back to you as soon as possible. Please accept my apology for the challenges you experienced. Nancy, David's Bridal, Contact Center

August 6, 2014Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of our customer, *** ***, and her purchases from our ***, TX
Store*** *** contacted our corporate office on July 24, At that time, her concerns were fully researched| learned *** *** created a Special Order Reservation on January 22, 2014; for the bridalgown she selectedThe Reservation was paid in full on March 18, and order was submitted*** *** pickher gown on April 3, *** *** contacted the store on May 7, and spoke with a member of the management team and shared her gown did not fitOur customer returned to the store the same day at the manager's invitationAt that time, it was determined the next size would be a better fit for our customerThe store offered the option of taking this dress off the floor or reordering the gown*** *** was not sure what she wanted to do and requested she have the night to think about her decision and left the store with the original gownOn June 4, 2014, *** *** called the store and shared she had purchased another dress from a different retailerDavid's Bridal has an "all sales are final" policy that is standard in the bridal and special occasion industryWe rarely make exceptions to this policyThis information is posted at our cash wrap and printed on our receiptsWe were happy to offer our Customer the option to exchange her dress for size as it was a recent purchase, was unworn and unaltered with the tags attached, and the event date had not passed
When our customer advised us she purchased elsewhere, we offered her the option to exchange the gown for other merchandise or receive a store credit that is valid for three years from date of issue, as a courtesyAt that point, *** *** requested time to think about her decisionThe offer of exchange or store credit is valid through August 31, Unfortunately, after that date, these exceptions will no longer be validIf I can be of any further assistance, please feel free to contact me.Sincerely,
Jill H***Area CuStomer Service Manager

The store personnel resolved the issue in store on 10/25/when thecustomer went back into the store to reselect her gownThe gown the customer ended up selecting *** White size 18W was higher
in price then her original purchase, The customer was upset due to all the issues she experienced she felt she should not have to incur the additional costDue to the significant difference in price they needed the District Manager to approve the transaction as an even exchange which was completed on 10/25/2014.According to the store notes, the customer left the store satisfied with the outcomeTo the customer and Revdex.com, my sincerest apologies for the delayed response to the case, as we believed it was closed on the 10/25/We hope the customer is satisfied with her selection and the overall resolutionPatricia H
Customer Service @ David's Bridal

7/11/17Dear *** ***:Please let me do further research, and I will get back to you as soon as possible.Thank You,Nancy, David's Bridal

April 19,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#: ***
Re: *** ** ***
Dear *** ***,
Thank you for the opportunity to
respond to the concerns of our customer, *** *** ** ***'s regarding her purchase with David’s Bridal
David’s Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion businessThis statement is printed on all purchase receipts and appears on signage at our cash wrap counter
It is always very difficult when a customer asks us to make subjective judgments regarding exceptions, as our mission is to be consistent, equitable and fair to our customers nationwide
We are unable to accommodate *** ***’s request for a full refund of $for the preservation kit which was purchased on February 18, from Store #*** Fresno, CA
Should you have any questions, please contact me
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

From: Revdex.com of Metro Washington DC">Date: Mon, Aug 17, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** & *** *** Date: Sun, Aug 16, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
Complaint #***
I have now been refunded to my account for the item returned and was received at David's Bridal 7/03/15; My financial dispute with the company is resolved
Thank You** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: To Whom It May Concern,I
feel as though you are missing the point and not looking at or stating
the correct facts. If you looked thoroughly at the situation in full,
you would see the following:1. The
original transaction date was on 9/7/where the incorrect dress was
ordered by your store and the transaction was charged to a credit card
in the amount of $1050.00. Please reference transaction number
***. 2. On
3/15/after trying on said incorrect dress, we came to inform you of
the error and make an exchange (not get the dress refunded as per your
statement). The incorrect dress was refunded in the amount of $
and a new dress (the correct dress) was purchased for $1150.00. In
addition the correct slip was purchased for $49.00. Please reference
transaction number ***.At
that time I spoke to a manager about the problem and she assured me
that it would be taken care of, that she did not understand how that
could happen, etc. She told us that the dress would be mailed to my
house for the inconvenience and it would be free of charge. She
verified and entered all the new address information and said that I
would be contacted when the dress came in. My wedding dress and the
slip were mailed to an old incorrect address and I was only informed
about it by the office of the apartment complex. All $worth of
merchandise that I had already paid for had been mailed to the wrong
place. After
several attempts to rectify the situation once again (one of which a
manager started talking to another employee in the middle of me telling
her the issue), I have resorted to this Revdex.com complaint.Your company lacks customer service skills, organization, and professionalism and nothing was done about it.The
only thing that was offered at any time was 10% off the slip, which
come to find out, was actually a store wide sale on 3/15/15. When
asking if any further discount could be provided on the dress or the
slip due to the error, I was told that it would have to be approved
through a district manager. In closing, I am rejecting your claim once again since you did not in fact address any of the issues brought up
Regards,
*** ***

From: Nancy F*Date: Wed, Jul 5, at 11:AMSubject: *** *** #***To: "***@myRevdex.com.org" Dear *** ***: I just wanted to let you know that we solved *** ***s issues. We refunded her gown and alterations. Thank you for letting us help her with this situation. Please let me know us know if we can be of any further assistance with this matter. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM
WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

From: Nancy F*Date: Tue, Sep 12, at 3:PMSubject: *** *** #***To: "***" Dear Ms***: We have reached out to this customer to do an exchange. She refused and hopes the store goes bankrupt or catches on fire. At this point there is nothing more we can do for this customer. We take words like this very seriously. Thank You, NANCY F* I CUSTOMER SERVICEDAVID’S BRIDAL*** *** STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT I FAX: ###-###-####EMAIL: *** I WEB: DAVIDSBRIDAL.COM WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE Hi Nancy,The bride called back and was very angry and stated she did not want a size exchange, she purchased another dress elsewhere, she wants a refund.I told her we can only do an exchange for size, she was she was very upset and hopes our store goes bankrupt or catches on fire. Thanks,Jenny

Hello,
Thank you for the opportunity to respond to your concerns
We apologize for the inconvenienceIn further researching the matter, on
7/6/15, we see you spoke with a supervisor, and a replacement of the size was
shipped out
We are going
to honor a refund of $50.00, as a service
gestureWe
have sent your billing information to our finance department requesting a
credit be provided as form of reimbursement
The refund is to be returned to the form of payment originally used to
place the orderAlso, please note the credit may require to business
hours for the credit to be processed by our finance team
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The business has completely acknowledged the issues with the product I purchased, and done an excellent job in helping me ensure that I have the correct dress, and the necessary funds for the required alterations I am now a happy customer I appreciate their efforts, and the efforts undertaken on my behalf of the Revdex.com I would now recommend David's Bridal for my friends, and will continue to shop with them in the future Thank you for all of your assistance in resolving this complaint
Regards,
*** ***

From: Nancy F*Date: Wed, Jun 21, at 3:PMSubject: *** *** #***To: "***@myRevdex.com.org" Dear *** ***: I have checked with the store about *** ***’s alterations concerns. When we do the initial fitting, the customer
is given the alterations ticket, which has the price on it. Our prices are in the same price range as most private salons. There is additional work being done on the dress and is being picked up at the end of the month. We apologize if there was confusion about the cost of these alterations. Thank you for giving us the opportunity to respond to ***’s concerns. At this point we have done everything to insure this dress will fit her properly. NANCY F* I CUSTOMER SERVICEDAVID’S BRIDALWASHINGTON STREET I CONSHOHOCKEN, PA 19428PHONE: ###-###-####, EXT*** I FAX: ###-###-####EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM
WHATEVER YOU DO, BE YOU #BEYOUROWNBRIDE

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ***
complaintWe have thoroughly researched *** *** in store issue, and found
the following;
*** *** ordered her dress from our South Charlestown, WV
location on 6/26/15, for the dress style
***, in the color bellini size
Our store received the dress on 7/31/15, and emailed the customer advising the
dress is in the storeOur store sent *** *** another email reminder on
8/7/15, advising her that the dress is in the storeOn 8/8/*** *** pick
up the dress
On 8/28/15, a new order was placed for a different style
dress, style ***, in the color bellini, size The dress was delivered in
the store on 9/2/15, and the store emailed the customer advising the dress has
been delivered to our store*** *** picked up the dress on 9/5/
According to the store notation the customer left the store
satisfied with the new style dress
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

8/1/17Dear *** ***:Thank you for giving us the opportunity to research this matter.Please let me do my due diligence and I will get back to you as soon as I can. Nancy, David's Bridal, Contact Center