David's Bridal, Incorporated

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Hello ***,
We apologize for the delay responseThrough further research *** ***, waited minutes for her fitting appointmentThe alteration manager has informed us *** *** did not want the alteration done because it was too expensive and she left the store with the dressAs for the bridesmaid dresses, *** *** did pick one up and the other two dresses was shipped to the customerFor this entire inconvenience, our finance department has mailed her a check for $110.00, on 3/30/*** *** will receive the check within to business days
Thank you,
Marisa R***
David's Bridal
Customer Service Supervisor

From: Nancy F*Date: Mon, Aug 29, at 4:PMSubject: *** *** #***To: "***@myRevdex.com.org" Dear *** ***: Listed below, and see the response from our store. *** was happy with the adjustments we made. Please let me know if I can be of any further assistance in regards to MsPeterson. Thank You, Nancy F*David’s Bridal, Contact Center From: Store **Sent: Wednesday, August 24, 6:PMTo: Cindy M***Subject: RE: Store **- *** *** -You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.Good afternoon,I had *** come in on Monday 8/when the alterations manager and I were both present to ensure that the lace on the back touched and that anything else was fixedWe made minor adjustments to it and she left happy with the dressI ordered a backup dress just in case after speaking with her on the 19thHowever, she took her original dress home as alterations was able to fix it.Thank you,Shandiin P***Thank You, Nancy F*David’s Bridal, Contact Center

June 4, Dear *** ***:Thank you for the opportunity to respond to the concerns of our customer, *** ***,
from our *** INStore.***s fiancé, ***, contacted us /14/on her behalfHe stated she was unhappy with her customer service experienceHe informed me that some of the bridesmaids, due to a special limited time sale offer, received a $discount on their dresses and wanted all the bridesmaids to receive the same discount even though the sale had endedIn addition he wanted all the bridesmaids to receive free alterations for this issue.After researching this issue, I contacted ***s fiancé and informed him that as a courtesy, we would honor the $discount for all the bridesmaidsHowever, I could not honor his request for free alterationsDavids Bridal alterations are an additional fee and are not negotiable.Based on this information, we feel our customer is satisfied with receiving the price adjustment for all the bridesmaidsPlease feel free to contact me if you have any further questions.Very truly yours,

Hello,
We apologize for the inconvenienceWe are trying to research this matter and need further informationCan you please provided us the store location, name of the store manager, if you are part of a wedding party, please provided the bride first and last name, so that
we can further research?
Thank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service at David's Bridal

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 14,
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Phone: ###-###-####
Fax: ###-###-####
Complaint#***
Re: *** ** ***
Dear Sirs/Madame,
Thank you for the opportunity to respond
to the concerns of our customer, Ms*** ** *** regarding online purchases made on the David’s Bridal website as well as the disappointing level of service received while visiting Store #*** in Hampton, Virginia
On April 1, 2016, Online Order #*** was placed for the following item:
• Style *** Marine Size
• The order was cancelled the same day due to limited availability of this style in our distribution center
On April 5, 2016, Online Order #*** was placed for a second time for the following item:
• Style *** Marine Size
• The order was submitted, processed and shipped to the customer
On April 12, 2016, Online Order # ***
• The order was delivered to the customer’s address as requested
On behalf of David’s Bridal, I sincerely apologize for the disappointing serviceThe incidents outlined in *** ***’s letter were most unfortunate, and certainly do not align with our mission to provide superior customer service
Should you have any questions, please contact me
Sincerely,
CINDY M*** * CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: ***@DBI.COM I WEB: DAVIDSBRIDAL.COM

From: Nancy F*Date: Mon, Mar 20, at 3:PMSubject: Ralonda Brown #***To: "***@myRevdex.com.org" Cc: "***@***.com" Dear *** ***: I checked with our internet sales department, and this is the information I
received. First, I apologize for all this inconvenience. What the company did, was an exchange for one gown to another. No additional money was charged to your account. We then sent another return label for the second dress. Instead of waiting for the dress to be received here; my supervisor forced through the return today for 151.50. It will take a few days for this refund to show up on your account. Thank you for giving me the opportunity to address your concerns

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Patricia H***">Date: Fri, Mar 13, at 8:AMSubject: RE: Revdex.com Complaint - ID #*** - *** ***To: Marisa R*** , "***"
Perfect thank you
From: Marisa R*** Sent: Thursday, March 12, 3:PMTo: ***Cc: Patricia H***Subject: Revdex.com Complaint - ID #*** - *** ***
Hello Ms***,
We sincerely apologize for the delay responseMs*** ***, contacted us on 12/29/requesting to be removed from our contact listOn 12/29/14, we opted the customer out of our list which take hours for our system to update and for our vendor’s it take business daysThere will be no compensation for this matter
Thank you,
Marisa R***
David's Bridal
Customer Service Supervisor
###-###-####
From:*** ***Sent:Monday, December 29, 3:PMTo:Do Not ContactCc:CC Leads; Contact Center ManagersSubject:DNC-*** ***
Hello,
Please remove this customer from the contact list
Thank you,
*** ***
Customer Service
Direct Dial: ###-###-####
DBI\ph***
DB Direct Mail
02/04/Opted Out
DBI\ph***
DB Email
02/04/Opted Out
DBI\ph***
DB Telemarketing
02/04/Opted Out
DBI\ph***
DB Partner Direct Mail
02/04/Opted Out
DBI\ph***
DB Partner Email
02/04/Opted Out
DBI\ph***
DB Partner Telemarketing
02/04/Opted Out
DBI\ph***
TMW Direct Mail
02/04/Opted Out
DBI\ph***
TMW Email
02/04/Opted Out
DBI\ph***
TMW Telemarketing
02/04/Opted Out
DBI\ph***
POB Direct Mail
02/04/Opted Out
DBI\ph***
POB Email
02/04/Opted Out
DBI\ph***
POB Telemarketing
02/04/Opted Out
DBI\ph***
POB Partner Direct Mail
02/04/Opted Out
DBI\ph***
POB Partner Email
02/04/Opted Out
DBI\ph***
POB Partner Telemarketing
02/04/Opted Out

3/13/17Dear *** ***:Please give me the opportunity to research your complaint. I will get back to you as soon as possible,Nancy, David's Bridal

[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: it was asking only for the bride's nameIt was not a settlement response
Regards,
*** ***

Hello,
Thank you for
giving David's Bridal the opportunity to respond to *** *** ***
complaintWe have thoroughly researched *** *** store concerns, and found
the following;
On 8/10/15,
our store manager Dana, re-order *** *** the
dress in the color whiteThe dress was received in our store on 8/26/The
store manager called *** ***, and scheduled a new appointment for 8/29/at
4:PM
At this time David’s Bridal has resolved the issue for the
customer
Thank you,
Patricia H***, Mgr
Marisa R***, Supervisor
Customer Service at David’s Bridal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have returned the original order of both dressesI was only given a refund of $from $169.56? I had waited on sending them back right away to see how you would pursue thisI had to pay for shipping as there were no shipping labels sent with my orderI would like this resolved in order to move on
Regards,
*** ***

Hello ***,
We
apologize for the inconvenienceThrough further research the dress style
***, in the color petal was not on sale for $The cost of the dress
was $at the
time the customer placed her orderOur buyer has confirmed
the dress went on sale for $We looked at *** *** order and she
has cancelled the orderWe will not be refunding the difference since the
customer has cancelledAgain, we strongly apologize for this inconvenienceThank you,
Patricia H***, MgrMarisa R***, Supervisor
Customer Service @ David's Bridal

10/3/16I have responded to this customer and to the Revdex.com numerous times. She was given a full refund on 9/29/16. I can forward all the emails that I have been sending to this customer since 9/27/16. I also received an email this morning stating that the case was closed.Any questions
or concerns, please let me know.Sincerely,Nancy F*David's Bridal Contact Center

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*Please see the email below about your discount. We truly apologize for the
inconvenience you experienced. Hopefully, this will now be resolved. Thank You for your patience in this manner. *** *** * *** ***
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*** *** *** ** *** #BEYOUROWNBRIDE ***
*** *** *** ** spoke with *** yesterday and resolved this issue of the other dress, it needed an override code and we finally received itI spoke with and told her we will give all the BM a 10% discount and she was fine with that

When I got engaged I went to davids bridal for my wedding dress..tried on seven dresses and found the onethey gave me a 20% off for my bridesmaids so I got the bridesmaids dresses tooalmost all my bridesmaids especially my sister had issues getting the dressdavids bridal never saved my dress so I would have to find the dress on there website, get the dress number tell them and the colormy sister had to re order the dress bc it wasn't the right onefinally all my bridesmaids dresses were inI found out that davids bridal order my dress two size smaller...so my future mother in law told me I should try it on right awayI went into davids bridal and it was too smallthey told me they could order my dess and it would take two weeks to come in or I could take the dress they had in the store (had some holes in the dress) so I said I wanted a new oneshe said it would be here august 19th on a Friday or no later then Mondayso after we figured out the dress I had to try on some veils...my mom found a veil that was $and I didn't like it too muchso the lady said "i will grab u a veil at the same price!" so she put it on and I fell in lovewe got the sash for my dress, under garment and my veilwhen she checked us out we found out the veil was $...ummm she was a little off from $I just went ahead and got Itso anyways the 19th came and I called davids bridal to see if my dress came inthey said its not in and wouldn't be here until October 17th..my wedding day is October 22nd a new dress that hasn't been altered or had the sash put onso I called the corporate and told them about itover an hour of being on the phone with them they got it straighten out to where I would get my dress on august 26thso when august 26th came I called inso I finally made an alteration appointment for the 27ththey told me to bring in all my stuff...my sash, under garment and shoesso I was putting on the under skirt and that was too small for methe lady had to go find a bigger sizeso then I put everything onthe lady opened the bag for my sashturns out it was the wrong beltI have an ivory dress and the belt was whiteit looked horribleI was about in tears just because of how stressful that trip wasthe lady went to look for the sash in ivory and found the sash( it was the last one they had) once alterations were done the lady pulled me in the back and said it will cost $417!!! right after davids bridal I called corporate and the lady I talked to was not nice at allI was on the phone with her for mins while having a crying babyshe basically said there is nothing she can do about it!!! so I told that lady at the end of the conversation that I will tell everybody on fb about this and report itshe said "okay have a good day"

August 27, Dear *** ***:Thank you for giving us the opportunity to respond to the concerns of the above customer*** *** also contacted us directly on August 25,
*** ***'s concerns have been fully researchedOur records indicate that *** *** received her dress on May 28, There had been no further contact from our customer until August 24, when she contacted the *** store with her concernsDavid's Bridal is an off-the-rack bridal retailerIt is not unusual for dresses to be moved around our stores to accommodate our customers' needsHowever, it is always expected that a customer will receive her merchandise in pristine conditionIt is unfortunate that a security sensor was left on the dressBecause of the inconvenience of returning to the store to have it removed, the store offered *** *** a 20% discount on the dressAt that time, the customer accepted the 20% but shared she was not satisfied with the amountPam, the Store Manager, contacted me on the customer's behalfAs a courtesy to the customer, we have offered the customer an additional 10%, which she has acceptedShe will be contacting the store today with her payment information so the adjustment can be appliedBased on this information, we feel the customer has been satisfiedShould you have any further questions, please do not hesitate to contact me.Very truly yours,

From: Nancy F*Date: Mon, Dec 26, at 11:AMSubject: Revdex.com letter #*** for *** ***To: "***" Cc: "[email protected]" Dear Ms***: Listed below are copies of tracking numbers, and notes that have been given to Mr***. First, we apologize for this inconvenience. This was a UPS shipping issue, which does not negate the fact that your Mother is without her gown. Hopefully by now, she will have received one of them. When she does get the dress, please see the notes below stating that we will send you the return label for the additional dress. Again, we are very sorry for this inconvenience and we appreciate your patience in this matter. Sincerely, NancyDavid’s Bridal, Contact Center per tracking there is a delay in deliverycustomer wants to order a size (o #***) just in case as this style is being discontinuedhe will need to return one of the dresses if ups does get the size to himI adv him to call me so that I can provide him with a return shipping labelI also adv that if ups does open up a investigation for the size it can take up to bus days. He understood David’s Bridal , Contact Center

2/20/17, please give me the opportunity to respond to this complaintI need to do my research. I will get back to you as soon as possible.Nancy, David's Bridal