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David's Bridal, Incorporated

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Reviews David's Bridal, Incorporated

David's Bridal, Incorporated Reviews (483)

Review: We made an appointment for 3:30 on a Sunday afternoon. When I walked in and told the lady my name she talked about me like I wasn't there and said "who are we going to give her to?" then she told me to wait by the desk. I waited for 45 minutes with out anyone even saying a word to me. I told the lady at the desk that half my appointment time was gone and I was leaving and she got mad. There were employees walking around not doing anything and people who came in after me got helped to.Desired Settlement: For the manager to realize that his staff has bad sales skills and has turned away a sale which would have resulted in me and my bridal party buying at least eight dresses at that establishment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Even six months after my wedding I am still having to deal with this rude company! NEVER will I shop here, nor recommend any David's Bridal location to anyone. To begin with, they treated me as if I were a child when I came in to shop for my wedding dress. Then, they sold me a dress in a color that does not exist for that dress. Which led to four bridesmaid dresses in the completely wrong color. They said it was too late to make the switch so I was stuck with them. Then, two weeks after my wedding dress was supposed to arrive, I call them frantic asking where it was and they tell me that it has been there for three weeks, they just didn't think to call me. Also, they said "we normally don't hold dresses this long so we will need you here within the next day or two to pick it up." ARE YOU KIDDING ME?!? Then, the day of the wedding as I opened my very expensive wedding dress, there was a rip from my hip to my toes. Thankfully it was not too noticeable, but still. When I called about it, they brushed it off and that was it. Now, they have tacked on an extra $270 for the interest that rolled over when, in my opinion, should have been extended due to the fact that I had to wait for absolutely everything to get worked out. I did not realize this was for the interest and automatically stopped my payment thinking my card had been stolen. When I called to make them aware of the charges, they were rude and told me I would have to call a different number because they "don't handle it". I was still calm. While I was on the phone, I figured I would go ahead and pay my payment since it was due and I knew my card was safe. The oh so lovely customer service representative, Crystal, told me that was fine, but I would be charged an extra $15 for doing it on the phone. I explained to her that I have been paying much more than my minimum payment for months and that I have had this payment scheduled for weeks and cancelled it because I was worried about my card. She told me that I couldn't do it online because it was after 5 (it was 5:08) so I could either be charged the $25 late fee or agree to the $15 phone fee. THIS IS RIDICULOUS. I asked if there was a manager I could speak with and she just said no. As many problems I have had with David's Bridal, I would think a $15 fee for being 8 minutes after 5 o'clock could be overlooked. I am not happy with this company at all. I will never recommend them and I do plan to make sure this review is on each and every website I can find to post it on.

Review: I bought my wedding dress at Davids Bridal in April of 2014. The alterations told me to come back after my dress had been altered, a week before my wedding to get the dress pressed. She said that the pressing came with the purchase. I asked to get it in writing because I did not want to come back and be told something different. She then told me that they do presses with all purchases so there is no need to have it in writing. Today 7/20/14, a week before my wedding, I walked into Davids Bridal in [redacted] Colorado, to get my dressed pressed. Sandy, who does the alterations, then told me I was not able to get my dressed pressed because it had been altered. When I explained my situation and that I was told to come back after it had been altered because it would get wrinkled, she told me there was nothing she could do for me. I am appalled at the lack of customer service and how un-organized this store is. A customer should never be told one thing, and then a week before their wedding be turned away. I am absolutely furious and will never refer anyone to David's Bridal now. I spent a lot of money on my dress and am now ashamed to be wearing my dress on my wedding day. This location will not create something special for your special day. No bride should have to have this happen.Desired Settlement: I would like to have my dress pressed and also to know that the customer service at this location will be worked on. This type of store needs to have better customer service than most because you're dealing with people who are planning their wedding day. It is really special and there should be no reason to have your employees not know the importance of making your customer extremely satisfied.

Business

Response:

July 31, 2014Dear [redacted],Thank you for the opportunity to respond to the concerns of [redacted], regarding the request for her wedding gown to be pressed in our [redacted], CO store. I have thoroughly researched the situation with Mary Jo C[redacted] the Assistant Store Manager, and have learned that [redacted] wedding gown had been altered by an outside company.David’s Bridal does have a corporate policy that does not permit our Alterations Department to work on any dress that has been altered elsewhere this clearly explained on our website. The rationale for this is based on potential liability after someone outside of David’s Bridal has worked on the dress.I did, however, contact [redacted] on July 21, 2014. I authorized an exception and scheduled an alterations appointment with the store on Wednesday, July 23, 2014 for the pressing.On behalf of David’s Bridal, we do apologize for this misunderstanding. If I can be of further assistance, please do not hesitate to contact me.Thank you.Cindy MArea Customer Service Manager

Review: I went to David's Bridal ([redacted], Oh) 13months before my wedding, Aug 2013, to purchase my gown well in advance of my wedding. I had alterations that needed done and so the consultant offered to hold the dress while some alterations would be done and they would contact me for my first dress fitting so we could make any additional alterations after it was tried on. I paid for my dress the day I tried it on. I was never contacted for my dress fitting. I was told to wait a little closer to my wedding, so I had to contact them 6 months before my wedding to do the fitting in March 2014. I made sure my dress was ready for me over the phone and was told yes it was. Once I went into the store soon after I made the appointment, I was told the dress was not there and blaimed for not taking it with me even though the consultant told me otherwise. Finally the manager stated it was put on the "abandoned dress rack" and must've been sold to someone else. They never emailed, called, etc to tell me my dress needed to be picked up or it would be sold. I had to argue with the store and Corp. to receive any refund. I spoke with Heidi M[redacted] with corporate and she was extremely rude to me. I had tried to explain how the loss of my dress has caused many issues with my wedding planning but she did not want to hear about my issues that the company had cause. Heidi finally refunded me the money that I had paid for the dress and stated they would give me an additional $100 toward another dress. I tried contacting Heidi again after I started looking for dresses again with other companies, but spoke with Melissa instead. I explained the issues and how I did not want to purchase a dress with David's because I couldn't afford, both financially and time wise, another dress lost, sold, or any complications. She was much more understanding and stated that the $100 towards another dress could be used for other merchandise in the store. I have been searching for dresses since and just decided to use the $100 for a purchase of a belt for the dress, or some other accessory at their store. However, now they are denying me the credit. Although they refunded me money for my dress after much headache and argument, I am now forced to find another dress for the same amount I paid for my original ($250) since it was during a big sale. They refused to refund me the original dress price, which I could understand to an extent but I expected some type of incentive for all the troubles and how unprofessional they were towards me. They have given me the runaround for 11 months now and caused a huge issue with my wedding. Not only have they wronged me with my purchase, but they have the worst customer service I have ever dealt with. Even the managers and corporate are rude and argumentative. I will continue to tell people to stay away from David's Bridal.Desired Settlement: I would prefer Cash/Check refund of the $100, as I do not want to purchase anything from David's Bridal now, but if all else fails I would accept a store credit because I believe I am owed some type of incentive for all the troubles caused. pf the $10

Business

Response:

July 16, 2014Dear [redacted],Thank you for the opportunity to respond to [redacted]'s concerns regarding a bridal gown she purchased at our [redacted] store location. The matter as described by the customer was thoroughly researched.[redacted] purchased style [redacted], white, size 14, on 8/4/13. She paid $199.99 for the gown. Records indicate the customer purchased and took home her gown on that day. The total amount including a garment bag and tax came to $225.75.On 3/27/14, the Customer Service Department was contact by the [redacted] store management team. We were advised [redacted] returned to the store, and stated she left her gown at the store in August of 2013 per instructions from her consultant. David’s Bridal does not store gowns for customers. Customer owned merchandise is taken home on the day of purchase, unless the merchandise must be ordered. Records indicate [redacted]'s gown was purchased and taken home the same day. Furthermore, the gown she selected was a discontinued style, and no longer available.Although records indicate [redacted] took home her gown on the day of purchase, in the interest of good customer service, a decision was made to give the customer two options:• She could select another bridal gown priced up to $300.00 – David's would absorb an additional $100.00 cost, as we realized it might be difficult for the customer to find another gown in her price-range.• She could receive a refund in full.[redacted] opted to obtain a full refund. A mail check was immediately processed for the customer.Although we do apologize for any confusion regarding our offer to allow [redacted] to reselect another bridal gown, there was never any offer made at any time to give [redacted] a credit for $100.00 toward any othermerchandise.If I can be of any further assistance, please feel free to contact me.Very truly yours,Heidi M

Review: I am requesting someone--district/regional manager of the David's Bridal store in [redacted] VT to contact me as soon as possible. I am getting married in 2 weeks and the dress that was purchased was altered incorrectly. I have flown from VA to VT 3 times and spent a lot of money just on airfare due to this improper altercations. The dress still does not fit and requesting someone from executive office to contact me immediately.Desired Settlement: I am requesting a brand new dress (same type) and to be altered from there. Also, a refund of my airfare that has cost me multiple trips that were not warranted.

Business

Response:

[redacted] #[redacted]

Inboxx

3:58 PM (17 hours ago)

to me, [redacted]

Dear **. [redacted]: Thank you for giving us the opportunity to respond to **. [redacted]’ concerns. I just spoke to the [redacted], VT store, and they said the dress was being taken care of today. I hope this issue is now satisfied. Please let me know if I can be of any further service. [redacted]Customer Service ManagerDavid’s Bridal###-###-####, ext. [redacted]###-###-####, fax

Review: My fiance went into the bridal shop to purchase a wedding dress. She found one she loved and they said they could alter it cause it was a little long in front. So she was like ok, but they neglected to mention to her how much it was going to cost as they were pinning the dress for alterations. Then what they did is acted like they don't ever do that when writing up a ticket for alterations. After that she went to pick it up and the dress was dirty as well as the veil. She said something to someone and they attempted to clean it a little, with no success. I mean shouldn't they be taking care of the customers dresses to make sure they are clean and not 1 spec of dirt is on them. I mean what kind of business knowingly sells a high maintenance item and does provide the service as well. This is just ridiculous and I don't expect anything from this business. They definitely will get bad reviews if I'm ever asked about it.Desired Settlement: I believe we would like the alterations refunded, but I don't expect it. They are to worried about their pockets. Check would be fine as well if they actually were going to do something.

Business

Response:

Re: Case # [redacted]: [redacted] / [redacted] Wedding Date September 1, 2013

Dear **. [redacted]:

Thank you for the opportunity to respond to the concerns of **. [redacted] in reference to our customer,

**. [redacted], from our [redacted], NE store.

**. [redacted] originally contacted us on September 9, 2013. At that time he stated that **. [redacted]'s wedding gown and veil picked up from our alterations department on August 23, 2013, was soiled.

I informed him that I would research the issue with the manager of the [redacted], NE store and get back to him.

1 spoke to the Assistant Manager, [redacted], on September 23, 2013 and learned that **. [redacted] had picked up her wedding gown and veil from alterations on August 23, 2013. The dress was altered, spot cleaned and steamed. **. [redacted] signed the alterations release statement and had spoken with [redacted] before she left. There was no mention of any issue.

**. [redacted] had called [redacted] on August 24, 2013 advising the wedding gown and veil had dirt spots.

[redacted] asked **. [redacted] to please bring in both the wedding gown and veil so that management could look at the merchandise and verify the issue. Neither **. [redacted] nor **. [redacted] returned to the store with the gown or the veil so management could verify their concerns.

**. [redacted] contacted us on September 9, 2013 after the wedding date had passed requesting compensation for this issue, I informed **. [redacted] that I was unable to offer compensation for this issue because they had not afforded us the opportunity to view or correct their concerns prior to the wedding. Based on this information we are unable to comply with **. [redacted]'s request.

Please feel free to contact me if you have any further questions.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When I called Davids Bridal, not sure what day. I notified them we didn't have time before the wedding to have them clean it. It was too late. My wife and mom both went back in saying about the dirt. I believe this company is bad not customer friendly. Just look at their rating. I figured the response they said acting like they tried everything. They never even notified my wife of the charges for the alterations until after they pinned and charged her. I will not accept their response.

Regards,

Review: On March 8th, 2014 my mom, sister and I went into David’s Bridal in [redacted], [redacted] to pick out a bridal gown for my sister’s wedding on May 23rd, 2014. We were helped by an associate by the name of [redacted] who was very patient and helpful. After trying on a few dresses my sister narrowed it down to one dress. We had her try on a size 4 and 6 in that dress, both fit, but the size 4 was a little snug so at the advice of [redacted] we chose the size 6 because she mentioned that the bigger size would need minor alteration, whereas the size 4 would be more costly to alter due to the fact that it will have to be let go. After finalizing the gown, we went to the register where we also chose some accessories. Our final purchase price for everything purchased that day, after all discounts,was $370.18. After everything was finalized we were told that the gown would be available for pickup and possible alterations in the first week of April.

My mother made numerous calls to the store to find out about the dress, and the response was always that it was not ready. On April 30th when she called she was told that the dress came in the day before, and even at that time she made inquiries as to why no one called us to let us know when the dress arrived at the store. She was then transferred to the alteration department and the earliest appointment they were willing to give her was 5/3/14 at 5:30pm.

We arrived at the store around 5:30pm on 5/3/14 and were told to be seated while they get the dress. When the dress was brought out, the associate informed us that we will have to set up an appointment for alteration at which point we told her we had a 5:30 appointment with alteration. The alteration attendant (sea**tress), who was very helpful, took us to the back and requested that my mother sign a letter of release before she even took the gown out of the package.

When my sister tried on the gown, we noticed right away that something was amiss. We have a picture of the original size 6 dress she tried on and it was perfect. This new size 6 dress, which came from their warehouse, could not zip up and the bust area was huge. It certainly was not like that when she tried on the display dress initially. We informed the sea**tress, and showed her the picture of when my sister first tried on the dress in March. Upon seeing the picture the sea**tress agreed that the dress did fit and she also saw that my sister had lost some weight. The sea**tress said that sometimes when the dresses are display dresses, they get stretched by so many people trying it on but that she will bring over a manager to assist.

The manager, whose name I believe is [redacted], spoke to us and assured that she would do anything to make us happy with our purchase. She asked us to wait in the fitting room, but after 30 minutes my mother went to look for her, and saw that she was assisting another bride on the floor. My mother informed the sea**tress so the sea**tress went out to talk to her. The manager came back to us shortly thereafter and told us she will check their stock in the back to see if she can come up with anything similar to my sister’s gown. We said okay, and after about 15 minutes she came back with two dirty gowns, a size 12 of the exact gown my sister chose, and a size 8 of another gown. Upon trying both gowns, my sister informed us that she did not like the size 8 gown as it was a different style and did not suit her figure. We called over the sea**tress to check out the size 12, which we noticed that the bust area was fitting more snug than that of the new size 6 from the warehouse which was really large, and we asked how can that be, and the sea**tress seemed as puzzled as we were, but assured us yet again that we would be helped.

She measured my sister in the size 12 and everything needed alteration, so the cost was almost as much as the dress, with the minimum being $250. She advised us to speak to the manager again, to see if they were willing to let us choose a different dress from the floor that would not need such drastic alterations. We agreed that that would be our best option, but when we got to the front, the manager was already on the phone trying to call the warehouse to see if there was a size 10 dress available. She had to get the relevant permission in order for the transaction to be completed. Right away, we expressed concern with regard- to the timing of the delivery which would have been one week before the wedding and the fact that it would take a few more days for the alterations to be completed,- and the fact that she tried on two size 6 of the same exact dress and they both fit in variant ways so how can we be assured in such a short space of time that the size 10 would be the right dress,- also the fact that I am heavily pregnant and I am the only way my sister and mother could get to the store as its far from our home, and I expressed that I did not want to make more fruitless trips to the store. We told the manager at that point that due to all the uncertainties that we would prefer to try another dress in the store, at which point the senior manager, [redacted] stepped in.

From the beginning, [redacted] was very confrontational and unhelpful. He said we can come in another day to try a different dress of equal or greater value, that we would have to pay for rush delivery and alterations. He also said that we could not try on a different dress today, and that we should have asked to speak to a manager before. We told him we did ask to speak to a manager, and the manager who came was [redacted]. He said it’s not their fault that the size 6 ordered could not fit, and although he acknowledged it was not our fault as well, we would need to pay all fees. We argued that we should be allowed to try a different dress today, or that we should get some kind of relief with the alterations to the current dress as it’s not our fault, and everyone who assisted up till that point acknowledged that the dress did not fit in the manner it did initially. So we believe, under the circu**tances our request was perfectly reasonable.

Due to my condition of advance and complicated pregnancy, we requested several times to try a different dress today to reduce repeated trips, but [redacted] refused. So, the original manager came back into the conversation and said she was willing to work with us with the fees, but when I started questioning my concerns, that [redacted] intervened. So we asked her to assist as we were getting nowhere with [redacted], and she asked us to wait as she was helping another customer, so we did, but after 20 minutes she went into the back room and came out with her bag and coat and signed out for the day. My mom followed her through the door to find out what happened since she told us to wait, and she said [redacted] told her not to intervene in this matter since he took over the matter, and requested that she leave. So after seeing we were waiting to speak to her right in front of him, [redacted] asked her to leave. And right in front of us, as we were waiting, he typed up a report in regards to his version of the story even though he stepped in the end and was unhelpful, and after he finished his report, that’s when he told her to go home while we were still waiting for her to assist. So had my mom not followed her out of the store, we would not have known that he asked her to leave while we were standing there waiting for 20 minutes for her assistance.

At that point we informed [redacted] that we will report him if he is unwilling to assist with another dress, or to refund our money, to which he replied, very smugly “by all means, go ahead” and then he asked us if we needed a copy of the original receipt and proceeded to give us a copy of the receipt and one of his business card. So we left the store without our money or our dress, and with the matter unresolved.Desired Settlement: We would like to request a refund for the dress. We will keep the accessories.

Business

Response:

June 20, 2014Dear [redacted]:Thank you for the opportunity to respond to **. [redacted] on behalf of our customer, **. [redacted], from our [redacted], NY store.**. [redacted] purchased a wedding gown style [redacted], Ivory, size 6, from our [redacted], NY store, on 3/3/14 for a wedding date of 5/23/14. When merchandise arrives, our customers are notified electronically. Our records indicate that our system sent out an arrival/pickup email to: [redacted], on 3/15/14 at 8:19 am and again on 3/21/14 at 8:27am.**. [redacted] picked up her wedding gown on 5/3/14. She had an in store alterations appointment set up on the same date at 5:30 pm. During the alterations process it was discovered that the customer now required a different size. Our Store Manager contacted our warehouse and was able to get an approval code to rush the new size to the store. However, due to the wedding date being so close this would require a rush fee of $20.00 in order to expedite the processing in time for the event. **. [redacted] was unhappy with the fact that a handling fee was required. At that time, our customer requested to exchange her wedding gown for another style. Our Store Manager informed **. [redacted] that we would be happy to exchange the gown for equal or greater value; however an appointment would need to be made since the store was fully booked with appointments and could not accommodate her that same day.**. [redacted] was unhappy that the store could not immediately accommodate her and did not want to make a future appointment. She left the store that day without her wedding gown. There was no further contact from the customer.Based on the above information David's Bridal will refund our customer for the wedding gown. **. [redacted] should contact the [redacted], NY store so her refund can be processed by July 6, 2014. Based on this information we feel our customer's request has been honored. Please feel free to contact me if you have any further questions.Very truly yours,

Review: I had bought my wedding dress last February. I asked the sales person if I could exchange it at any time as I may not want to wear that style or it may be too big etc. Sales person stated yes no problem even exchange. I went to the [redacted] location on march 19 with my mom and daughter. I found a new dress that I fell in love with and just wanted to even exchange. They flat out refused and said because I had it a year they wont do anything. That is not what I was told. I then contacted corporate and the store manager and was not getting anywhere. I was treated horribly and left the store in tears. All I want is to feel beautiful on my wedding day.Desired Settlement: I would like to be able to exchange my dress for the new one that I fell in love with and to be treated better. I think they could right a wrong. I want to be happy on my wedding day not just settle.

Business

Response:

April 24, 2014Dear [redacted],Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchase at our [redacted], NY store.On March 20, 2014, [redacted] reached out to us requesting a return of her wedding gown. Our records indicate that on February 25, 2013 [redacted] ordered wedding gown style [redacted] in ivory, size 10. She picked up her gown on March 7, 2013. David's Bridal has an "all sales are final policy". This information can be found at our cash wrap and is printed on our receipts. Unfortunately, based on this information and our measures to be fair and consistent to our customers nationwide, we are unable to honor **. [redacted]'s request.Should you have any further questions, please do not hesitate to contact us.Sincerely,

Review: My daughter, her wedding planner, sister, and I found a dress at David's bridal but it was in ivory istead of white so we ordered the white one. This dress has a lace up back. When the dress came in my daughter went to pick it up without me due to the fact that I was ill. She tried it on with the help of a David's Bridal employee. This employee did not lace up the gown all the way. My daughter commented that this dress felt tighter than the one she originally tried on (no she did not gain weight) and was told that the floor model is stretched out from people trying it on and hers would stretch out. We went back to pick up the skirt and bra but they had to order them. She made an appointment with the alteration department at this time but the earliest appointment they had which would not interfere with her job was 3 weeks and she would not be able to pick it up until the end of August. She needed this dress for her bridal portraits, when she tried it on for me to see if we really needed it altered I saw that the lace up back was completely to the side of the dress. I asked her if the employee said anything when she picked it up and she repeated to me the above. We needed this dress for the portrait and David's Bridal couldn't get it done so we took it to a seamstress. She told us that the pleats in the front were defective causeing the bottom half of the dress to turn causing the lace to be off to the side. This is also probably why the dress felt tighter. The seamstress let out the side but could only do 3/4 inch due to the beading. She also tacked down the pleats in the back on the left side due to the fact that these pleats were not tacked down like the rest of pleats. she also bustled the dress but the bustle is to the side because the laces are to the side. The day after the portraits our wedding planner and my daughter went to David's bridal and were told that it was out of their hands.Desired Settlement: We want to get this same dress without the defect. We need it by September 10th. I would be more than happy to sent pictures and the number of the seamstress.

Business

Response:

September 11, 2013

RE: [redacted], #[redacted]

Dear **. [redacted]:

Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted] and her purchase from our [redacted], VA location.

**. [redacted]'s concerns have been fully researched. I have learned that our customer ordered a bridal gown for her daughter, [redacted], on December 28, 2012. The wedding gown was picked up by [redacted] on March 2, 2013. Our records indicate that [redacted]'s wedding is scheduled for September 15, 2013. On July 19, 2013, **. [redacted] and [redacted] came to the [redacted] location with the wedding gown. At that time, our customer claimed that the gown had defects. This was the first time our customers brought their concerns to our attention. Our Alterations Manager, [redacted], did have the opportunity to view the dress. [redacted] did determine that the gown had been altered by an outside seamstress.

Often a customer will notice a different fit when trying on their bridal gown for the first time, compared with the fit of a gown that may have been on a hanger in our store and tried on several times by other customers. This is not a flaw or a sizing issue in the merchandise. As merchandise is tried on, it can lose its size integrity.

Unfortunately, because we did not have the opportunity to view our customers concerns prior to the gown being altered by an outside seamstress, we will not be able to honor her request for a replacement bridal gown. Should you have any further questions, please do not hesitate to contact us.

Very truly yours,

Review: I went to David's Bridal to get an idea what dresses they have and what would look good on me. I had an appointment to get measured, I was not ready to buy, just wanted to look. I tried on a few gowns, the lady who helped me was really pushy, said that if I won't take that dress now it won't be available for a long time (now I know it was not true). I payed for it and left it in the store to come back a week later for alterations. Due to my personal reasons I decided to return it but when I came back to the store was told that there is no returns! I was really surprised, they "forgot" to inform me about store policy. Was told I should read it on my receipt but it would not change anything ones I bought it. The dress is still in the store and I am hoping to get my money back. If I ordered it online I could of return it. The store manager said to me that David's Bridal stores and internet orders are 2 different things .... how it it true if they carry same items and if you need additional info they tell you to check their web side ???I am not a happy customer, I will make sure that none of my girlfriends will shop there!Desired Settlement: Since I never took the dress out of the store I would like to get a refund to my credit card.I do not want the store credit.

Business

Response:

[redacted] <[redacted]>

10:00 AM (3 minutes ago)

to me, Store

Dear [redacted] and [redacted]:

Thank you for giving us the opportunity to respond to [redacted]’s concerns.

I have verified that [redacted]’s merchandise is still in the store. Since you do not have possession of your merchandise, you are entitled to a refund.

[redacted], we will be more than happy to refund your 580.90. If you call the store on Saturday, they will be more than happy to refund your [redacted] over the phone.

Again, we apologize for any inconvenience this has caused you.

Sincerely,

David’s Bridal, Customer Service

Review: I had a consultation today and not only was the customer service the worst I have ever had to deal with, I feel I was discriminated against because of my size. I feel that in this industry it is a consultants job that you feel accepted and at least attempt to make an effort. I helped myself out more than my consultant. While this so called consultation was made for me, I watched my consultant attend to other brides and when I asked to try on a dress of my choosing I was shut down told I would not fit in the dress, and she took the dress from my hands and put it back not attempting what so ever to allow me to even have a chance. Not only was this one of my worst experiences but the fact that I was judged as soon I walked in the door and told I could see the clearance rack. I have worked so hard to be able to make this experience one of my most memorable, and it ended up being one of the worst memories I'll never forget. I would like a complete refund of my partial payment.Desired Settlement: I would like a full refund of my partial payment

Business

Response:

February 12, 2014

Dear **. [redacted],

Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], regarding her recent purchase in our [redacted], IA store. I have thoroughly researched **. [redacted]’s concerns with the Store Manager, [redacted].

I have learned [redacted] visited our store on January 31, 2014 and placed a deposit in the amount of $124.62 for the following lay away items:

Gown Style: [redacted] White Size 22W

Veil Style: [redacted] White

Shoe Style: [redacted] MWhite Size 6.5

The customer contacted the store manager on February 1, 2014 to discuss her poor experience and requested we cancel the layaway and refund her credit card. The refund was processed in the amount of $124.62. Attached for your reference is a copy of the refund which was processed on February 1, 2014 in the amount of $124.62 to **. [redacted]’s [redacted] credit card ending in #[redacted].

On February 4, 2014 the customer called the store and spoke with a member of management. She stated her bank account had not yet reflected the return/credit that was processed on February 1, 2014. The store manager reviewed the refund information with **. [redacted] and instructed her to contact her financial institution directly to see when the funds will be credited to her account.

I attempted to contact **. [redacted] today to further discuss her experience and unfortunately was unable to reach her. On behalf of David’s Bridal, we sincerely apologize for **. [redacted]’s recent poor experience. If I can be of further assistance, please do not hesitate to contact me.

Thank you,

Review: I purchased a Wedding Dress in Nov 2013 for my wedding on Nov 1, 2014 from David's Bridal in [redacted], AL. It was perfect! Last month, I brought it back to David's Bridal for alterations. Alterations that were GUARANTEED by the company. When I went this week to pick up my dress at my scheduled appointment time, the store seemed confused that I was there. I was made to wait for 45 minutes and then finally they brought my dress out. IT WAS RUINED! The length was shortened to a point where it was too short, and that shortening the dress was never discussed. The Dress was sewn crooked, so crooked that one side of the chest was considerably higher than the other. the dress also had to have a button added and that was not done either and it was not steamed. Basically, they did not even touch my dress until I showed up that day to pick it up. They rushed in that 45 minutes and ruined it. I am ONE WEEK from my wedding day and I do not have a dress. The manager has attempted to get my dress in from another store and they did offer me an inferior quality dress at a discount. But none of this should be necessary. I am totally distraught and stressed over the fact that they could ruin a something so important to someone and not do everything in their power to fix the issue they caused.Desired Settlement: This is the biggest event in my life, and I should not have had to deal with the stress of someone ruining my wedding dress a week before my ceremony. I expect the dress I originally picked out and I expect David's Bridal to incur the cost of the dress AND any additional fees associated with getting me into that dress by my wedding on November 1.

Business

Response:

The store personnel resolved the issue in store on 10/25/2014 when thecustomer went back into the store to reselect her gown. The gown the customer ended up selecting [redacted] White size 18W was higher in price then her original purchase, The customer was upset due to all the issues she experienced she felt she should not have to incur the additional cost. Due to the significant difference in price they needed the District Manager to approve the transaction as an even exchange which was completed on 10/25/2014.According to the store notes, the customer left the store satisfied with the outcome. To the customer and Revdex.com, my sincerest apologies for the delayed response to the case, as we believed it was closed on the 10/25/2014. We hope the customer is satisfied with her selection and the overall resolution.Patricia HCustomer Service @ David's Bridal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a bridesmaid dress that fit perfectly in the store. Since it fit, the sales representative did not mention anything about having to return for a fitting. There was no need. I paid and was to pick up the dress in the appropriate color when it arrived at the store. When I picked it up, it was completely wrinkled, to which a representative said they would iron during the fitting. When I tried on the dress, was significantly larger than the dress I had tried on at the store, though was still the same size. So I am now required to go back not only to have it ironed, but to have it taken in, since they delivered me something that did not correspond with the dress I tried on at the store. I am informed I will have to pay for the fitting and ironing. What they delivered, is not what they sold me. I should not have to pay for their mistake and acquire the cost of the fitting, not to mention the inconvenience of having to return to the store twice more.Desired Settlement: I would ideally like to be delivered an ironed dress in the size I tried on in the store, but can not trust that this issue of size mismatch will not arise again. In that case I request the fitting, adjustments, and ironing free of charge.

Review: Hello my name is [redacted] and I recently started my business [redacted], since my fiance is a drummer he was advised by a friend to become a vendor with Davids Bridal. We did and we were told that we would get so much business and that the store was excited to have us. We made our first visit and everything went well. The second time we visited it was a disaster. They were not easy to work with and the assistant managers were not very helpful, we continued to send out emails for three months and never got one lead nor were the store associates putting our information in the bags were we were told our business would be advertise, nor were they telling the brides about us. We know, this because one of the store employees was the same one that also advised us to become a vendor. We talked to our rep several times and decided to try again, the last time we heard from them was in February and now they are emailing us again after a month has gone by, I feel like they were not honest about the leads and realistic about the business that we would generate from becoming a vendor. We are very disappointed and feel like this needs to be addressed.Desired Settlement: I want a refund for the insurance we had to obtain to become a vendor as well as the monthly fee that we have paid Davids Bridal of 270.00

Business

Response:

March 27, 2014Dear **. [redacted],Thank you for giving us the opportunity to respond to the concerns of [redacted] and her business, [redacted] (ID #[redacted]). The situation as described by **. [redacted] has been thoroughly researched.Documentation shows that on December 1, 2013, [redacted] entered into a twelve month contract with David’s Bridal Vendor Partnership Program. As clearly explained in the contract, David’s Bridal would provide [redacted] a limited license to contact out brides, display literature in the store, have limited access to our brides when shopping in the store in addition to having an online ad on www.DavidsBridal.com. Since this is an advertising program, we make no guarantees to the response a vendor will receive.Our records indicate that [redacted] contacted us on December 26, 2013 at which time they expressed concerns regarding not receiving any response to the e-mails they were sending to our customers. David’s Bridal offers our vendors a complimentary service to have their e-mail creative reviewed by our in-house Creative Team. We provided [redacted] with the e-mail creative feedback on January 7, 2014. They intern responded with minor revisions to their e-mail creative based on our feedback. They once again expressed concern that over 500 e-mails were sent to our customers without a response. At that point, on January 17, we provided additional e-mail creative feedback and contacted the store management team to ensure that all their literature was being distributed in our registration bags.On February 10, 2014, David’s Bridal held a conference call with [redacted] who again expressed concerns regarding the lack of response to the e-mails sent to the customers. David’s Bridal requested to see the revised e-mail creative along with e-mail stats from [redacted]. These stats would give us a clear understanding of how brides are responding to the e-mail and what may need to be further modified to improve response. On February 12, 2014, we received the [redacted] e-mail stats however we did not receive the e-mail from [redacted] per our request. On March 3, 2014, we followed up with another request to see the revised e-mail so that we could farther provide advise on how improve performance. On March 4, we reached out to see if there was a good time to schedule a call to discuss our e-mail feedback since there was little to no change from us first receiving the e-mail in December 2013. They responded to us by stating they would be contacting the Revdex.com.When [redacted] initially signed the contract with David’s Bridal, they were given a Marketing Kit with Best Practices from our most successful vendors. In addition to the Creative review we offer our vendors, we also host monthly webinars to help them find success through e-mail. [redacted] has been invited to six webinars to assist with marketing efforts. Unfortunately, David’s Bridal has no records of [redacted] attending any of these webinars. Since signing the contact with David’s Bridal on December 1, 2013, 4 months ago, we have only received one payment for the services we have provided. We have suspended service to [redacted] effective in March due to their payment status.As you can see, we have made every attempt to accommodate this client. However, due to the terms of the contact signed by [redacted] and the facts as stated above, David’s Bridal will not be refunding any monies already paid. Our contract with [redacted] will expire on November 30, 2014 at which time it will not be renewed. Should [redacted] remain in a default status, their account will be turned over to our collection agency in April and additional default and collection fees will be added to the existing balance of $810.Should you need additional information, please do not hesitate to contact me.Yours Truly,

Review: Hi, my name is [redacted], I recently have had issues at the [redacted], La location. I went to your Davids Bridal assuming things would be taken care of an make my life a little easier and worry free while planning my own wedding. When I arrived at the location, everyone was very welcoming and overly friendly. The lady assisting me in choosing a dress, Laterrica H[redacted], was quite helpful at the time. She provided a bra/corset and petty coat and I asked her if the items would come along with the dress and she assured me that they did along with alteration because it was a new dress to ensure a perfect fit. We tried on dresses and I found one that I wanted. The one in the store was too small and she said we should order a size larger which would fit and would be altered. I chose a dress and utilized the payment option. Which was paid in full before the dress was even ordered. When the dress came in I went to pick it up and had no petty coat or corset they didn't even let me try it on there. When questioning about it the lady at the counter, which was not the lady that helped me during the first process, told me that it did not come with the dress. I explained to her the conversation with the lady that assisted me first time, she did nothing to correct the problem. They were aware that alterations needed to be done from the day I purchased the dress and today the lady that handles the alterations called me to confirm my appointment for Saturday. At the end of the conversation she tells me to make sure I have my payment when I come. So because I was informed that this was included, I became confused and asked what payment. She told me I had to pay for it. I had let the issue with the bra/corset and petty coat go because as I said I am doing all the planning and purchasing on my own. I did not have time for issues like this. But this was the last draw. this situation is ridiculous and I would like to know how this situation could be made better. The employee said what she said to get the sale. Not to mention the customer service representative, Jill,that contacted me politely said you are screwed and we are not going to fix it.Desired Settlement: I either want a full refund to my card or I want the products and services that were "included" with out charge, like the sales lady told me it was.

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My sister is [redacted] and she went to buy her wedding dress at David's Bridal. She had all the bridesmaids go there to buy our dresses. They didn't help us select the dresses. We told them that the wedding color was emerald green and they kept showing us moss green and said that is all they had until the fall colors came out & that wouldn't be until September. So we asked them if we should wait and they told us they didn't know what the colors would be in nor could they show us and we shouldn't wait. So my poor sister switched the dress color to Black which she didn't want. Then she checked another David's Bridal and they had the EXACT color we wanted, so she asked them if she could please return the bridesmaids dresses, get store credit and have them order the correct color. They said NO! That the dresses were a final sale and we were stuck with them and the bridesmaids could buy the correct ones! My sister explained that we asked for the correct color and was told they didn't have that color, that is the ONLY reason why we bought the black dresses. THEY ARE STILL REFUSING TO GIVE US THE STORE CREDIT! Now, I understand that they said it was a final sale, but I am one of the bridesmaids and I was there, they TOLD us that they DID NOT have that color! It's really upsetting, we're not asking for the money back, we just want the CORRECT DRESS in the CORRECT COLOR! This is my sister's wedding and it's a lifetime memory, why would they make this so BAD? We just want the correct color! But THEY WILL NOT BUDGE!!!! It's really disgusting how they are treating all of us. This is suppose to be the happiest time of her life and it's becoming a nightmare!

Product_Or_Service: Bridesmaid dress

Order_Number: can't remember?

Account_Number: Under [redacted]Desired Settlement: DesiredSettlementID: Refund

At first all we wanted is the dress exchanged for the correct color and style. But now NONE of us want to even go back into the store! They are horrible! Very rude to all the party. So the girls want their money back to go to a different David's Bridal. But if we could just get store credit (that is all we are asking for) so that we can go to the David's Bridal that has the dress we want, we would be happy! Thank you. STORE CREDIT PLEASE!

Business

Response:

See Attachment:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to say that [redacted] took very good care of the situation and I was VERY HAPPY with her and the [redacted] store location! [redacted] and her crew at the store were VERY PROFESSIONAL, a total 180 from the [redacted] store. I really appreciate their kindness and attention.

Review: First complaint, is the rude customer service that this store and the store in [redacted], TX were HORRIBLE. I am getting married in October, and I thought it would be best for my girls, because they are all in different states to use David's Bridal because it would be convienent. When a dress would come in after it was ordered, the dresses would be dirty or did not fit. Out of 9 girls, 4 of them had to send their dresses back multiple times. And we were told by David's Bridal to stop over reacting. The latest disaster is a broken zipper and what is supposedly a brand new dress. There is no zipper, and David's Bridal told us that we needed to replace it ourselves and that they wouldn't be handling it. I have never met more incompetent, rude, and useless people that the people who work at David's Bridal. I also contacted the Corporate Office, and was told by the Reginal Mangager that there is nothing they can do for us. Not once was the word sorry even used for all of the problems that we were having. We were even told by the stores, that if the dresses weren't picked up in a weeks time, they would be sent back. Sent back to where? After someone paid for a product, you have no right to send something back?Desired Settlement: I want reimbursement on all of the dresses purchased by the bridesmaids.

Business

Response:

August 27, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], NJ Store. **. [redacted] contacted my office originally on May 8, 2014. She stated that her bridesmaid’s dresses had all arrived earlier than anticipated for her 10/31/14 wedding date, in addition all the bridesmaids had sizing and condition issues and one bridesmaid dress arrived with a zipper issue.I apologized to **. [redacted] for these issues, I thanked her for bringing her concerns to my attention and told her I would research her concerns and get back with her. After researching her concerns | contacted **. [redacted], I told her that I was sorry, however David's Bridal does not consider early arrival of merchandise a customer service issue, I also let her know that I only saw one bridesmaid under her event showing exchange, and that all her ordered merchandise arrived new from our warehouse. The store would refund the bridesmaid with the zipper issue 20% off and order her another dress and in addition as a customer courtesy I would instruct the [redacted], NJ store to refund her the cost of her wedding gown preservation kit.Based on the above information, I believe we were able to address **. [redacted]s concerns.Please feel free to contact me if you have any further questions.Very truly yours,Deborah VCorporate Area Customer Service Manager

Review: I recently purchased a bridesmaid dress from David's Bridal in [redacted] NC. I went in with a bridal party for a fitting and to pick out our dressses. When the bride decided on our dress we were then told we could have the dress from the store that had been tried on or have one ordered new. I decided it was best to have it ordered new so it would be in pristine shape. I was then shipped my dress once it arrived at the [redacted] NC store. Well come to find out my dress was NOT new by any means. The dress was shipped to me with a security tag on it and was not in good condition. I called the store and was informed I had to come in to have it removed. When I questioned why it had a security tag on it I was told by the lady she did not know and would have to have a manger call me back. Well 3 hours later I call because I was never contacted back. The manager told me that thte dress was ordered and was just shipped from another store to the [redacted] store then shipped to me. I went back to the [redacted] store on 8-24-14 to have the securtiy tag removed and to speak with a manager. I spoke with Pam. She looked at the dress and stated she was shocked it was sent to me in that condition and that it never should have left the store. She also stated that she would not wear this dress in the shape it is in. I had to have the dress altered because the wedding is 8-30-14. The hook on the back of the dress had to be replaced by my alterations lady. Also there were numerous stains on the front of the dress! When you pay this kind of money for a dress you expect to buy a new dress, and this was the impression that is given to their clients. This is not good bussiness and I am VERY unsatisfied with everything. I was given 20% refund back from the dress. Well let me tell you that little $20 did not even pay for my gas to drive back to the store to have the securtiy tag taken off. I was told by the store manger Pam that the store could not authorize any reinbursement, she stated that the customer service has to approve it. She stated she would call first thing and email the customer service rep for her store on 8-25-14. She also gave me the number to this customer service rep. I call first thing this morning on 8-25-14 and left a message for Marion (customer service rep) and left a message for a main customer service line. I have not been contacted back yet. I expect more in return for making what is supposed to be a wonderful evening into a embarrasment for me. I am totally embarrased to wear this dress and represent the bride. Your company should do better or close your doors.Desired Settlement: David's Bridal should refund me all of my money. This is horrible customer service.

Business

Response:

August 27, 2014Dear [redacted]:Thank you for giving us the opportunity to respond to the concerns of the above customer. [redacted] also contacted us directly on August 25, 2014.[redacted]'s concerns have been fully researched. Our records indicate that [redacted] received her dress on May 28, 2014. There had been no further contact from our customer until August 24, when she contacted the [redacted] store with her concerns. David's Bridal is an off-the-rack bridal retailer. It is not unusual for dresses to be moved around our stores to accommodate our customers' needs. However, it is always expected that a customer will receive her merchandise in pristine condition. It is unfortunate that a security sensor was left on the dress. Because of the inconvenience of returning to the store to have it removed, the store offered [redacted] a 20% discount on the dress. At that time, the customer accepted the 20% but shared she was not satisfied with the amount. Pam, the Store Manager, contacted me on the customer's behalf. As a courtesy to the customer, we have offered the customer an additional 10%, which she has accepted. She will be contacting the store today with her payment information so the adjustment can be applied.Based on this information, we feel the customer has been satisfied. Should you have any further questions, please do not hesitate to contact me.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:It is true that I ended up receiving a total off 30% refunded back to me. The dress was far from pristine condition! I do not find it acceptable to give customers dresses in this shape. I am NOT satisfied with the customer care I recieved from David ' s Bridal. The 30 % is nothing compared to the time, travel, and embarrassment I had with this dress. If I wanted a dress in this condition I could have purchased one from a consignment shop or the [redacted]! People do not pay this kind of money for a item in tgis condition. It is sad that your store Manager Pam even said she would not wear the dress. With this experience you can bet I will never return to your store again!

Regards,

Review: In January 2014, I had purchased 2 dresses from David's Bridal. The store the items were purchased from were: [redacted], NY [redacted]. The store manager talked of a special offer on the dresses if I opened up a DAVID'S BRIDAL credit card. She specifically said that it would be great to take advantage of the offer because she was giving 0% interest for 6 months, and when my mom and I asked her if we had to make any payments per month - she blatantly said that there was no minimum payment, and there would be no penalties if the balance is paid off within 6 months. Today, I learned that I have been getting charged late fees, and I called them to explain this situation. The customer service representative told me that she got approval from her manager that he would reduce the balance for late fees by 50%. However, my greater concern is the affect this will have on my credit score. The representative said that the statements were being mailed to my parent's house, even though the store manager was fully aware that I lived overseas and would not be able to look at these paper statements. My mother would go to the store to pay off the balance for the past few months, and now there is $91.00 left as a result of late fees.Desired Settlement: (1) I want a billing adjustment of $91.00 that has resulted in late fees, and more importantly (2) The fact that my account was not current for two months should be resolved with the Credit Agencies due to misrepresentation on David's Bridal's part, so this does not affect me credit score!!

Very disappointing, sneaky and unbelievable that they would stoop so low to make a few extra bucks and hurt someone's credit score in the process.

Business

Response:

August 27, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], NY, store. There is no record that David's Bridal Customer Service Department was contacted by our customer.The David's Bridal Credit Card promotion that was running on January 20, 2014 was 6 months interest free financing for in store merchandise purchases. Signage posted in the store provided this information, as well as the specific promotion that was applied to any purchase being printed on the bottom of all customer receipts. In addition, the date the promotion ended was printed on her monthly Statements.I apologized to [redacted] for any misunderstanding that may have transpired in store that day. However, as with any credit card purchases, it is the customer's responsibility to read their receipts and credit card statements in regards to any promotions or charges being applied.Based on the above information, we cannot honor [redacted]'s request to be reimbursed for any finance charges or penalties applied to her David's Bridal credit card purchase.Please feel free to contact me if you have any further questions.Very truly yours,Deborah VCorporate Area Customer Service Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

(1) There was no visible signage as stated by the corporate office.

Horrible place to shop for a dress. Any bride looking for a dress do not waste you time. Rude, snobs who will not help you and honestly no one cares about how these employees treat you that's why they get away with it.

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Description: Bridal Shops

Address: 632 Market St Ste A, Grand Junction, Colorado, United States, 81505

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