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David's Bridal, Incorporated

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Reviews David's Bridal, Incorporated

David's Bridal, Incorporated Reviews (483)

Worst company I have ever dealt with. They do not explain sales or disclosures on their dresses. They are rude and demanding. They also don't finish dress fittings than charge you extra for things they didn't even do. I will never go back and never will recommend them.

Review: They say my daughters ([redacted]) dress was abandoned and was given to charity. They say they tried to contact us and after only a couple of attempts they gave the dress to charity. I talked to them last year and the dress wasn't abandoned and they never contacted us when they say they did. All we want is the dress. It was payed for the day she picked it out.Desired Settlement: All we want is the dress she picked out and we payed for.

Business

Response:

September 25, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of [redacted] on behalf of our customer, [redacted] from our [redacted], TX store.[redacted] wedding gown was received in the store on 7/11/13 a pick up email was sent out to the email address provided to us by our customer, [redacted] the 1st on 7/12/13 at 7:56am and a 2nd reminder pick up email was sent out on 7/18/13 at 7:57am. Our store spoke to [redacted] on 10/16/13 in reference to the wedding gown.[redacted] did not contact our store again until June, 2014, wanting to pick up [redacted] wedding gown, the gown had been received in the store since 7/11/13, with a documented event date of 5/4/13.David's Bridal is not responsible for merchandise that is not picked up within 30 days after the documented event date this information is stated on all our customers purchase receipts.As a onetime customer courtesy, David's Bridal will replace [redacted] wedding gown Style [redacted] soft White Size 10.Based on the above information I believe we were able to address all of [redacted]'s concerns to her satisfaction. Please feel free to contact me if you have any further questions.Very truly yours,Deborah VCorporate Area Customer Service Manager

Review: I order Bridesmaid dresses at davids bridal and they told me the dress would be back on April 18,2014 in time for alterations if we needed the now the date of the dresses coming back keeps changing and now the return dates for the dresses is April 25,2014 which is to late when my wedding is onMay 03,2014. I have talked to the manager and thing have changed I have receive no help. This is very fustrating.Desired Settlement: To insure our dresses arrive in a timely manner the time that stated on the recept.

Business

Response:

April 10, 2014Dear [redacted]:Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], regarding her purchases at our [redacted], GA store. [redacted]'s concerns have been fully researched. Our records indicate that [redacted] started ordering her bridesmaids' dresses on February 14, 2014 and finished ordering on March 6, 2014. Her wedding date is May 3, 2014. The dresses were picked up between the dates of February 28, 2014 and April 9, 2014. At this time, all the dresses have been received and picked up ahead of the 8 week delivery time.At this time, we feel [redacted]'s concerns have been addressed and she is satisfied. Should you have any further questions, please do not hesitate to contact us, Again, thank you for giving us the opportunity to respond to [redacted]'s concerns.Very truly yours,Marion MArea Customer Service Manager

Review: I purchased a bridesmaid gown for a wedding through David's Bridal. I was measured and tried on dresses and was told to order the size that I fit best in, a four.

I live an hour away from the store. When the dress came in my sister-in-law (bride-to-be) picked up the dress for me. Once I tried it on it did not fit correctly.

I went to the store on 4/27/2014 located on [redacted] in [redacted]. I was informed by the manager, [redacted], that she would not refund me for the gown. She tried to have me pay an additional $20 for a rush order in the next size up, which would then need taken in and altered and would also be an additional expense. I explained to her that the gown I ordered was the size they instructed me to order, the wedding was in two weeks and I was not going to take the risk, or spend more money on a gown that should have fit in the first place. She suggested that I take the gown home and wear it around the house, hopefully it will stretch. I was appalled. I explained that was not a realistic option, I have two small children at home and the chances of stretching a dress are not likely. I again requested to have the dress returned (it is in new condition with tags, only tried on once.) She refused to issue the refund. She told me that they (as in the staff) all know to order the next dress size up because they run small. I explained to her that was never explained, I purchased the size that I was encouraged to buy. The manager stated that I signed a receipt that said no returns. I explained to her that no one ever said there was no return policy; the receipt that I signed was for my credit card.

On 4/28/14, I contacted Corporate and spoke to [redacted] ###-###-####. She offered to reorder another size four or order a size six but continued to refuse to issue me a refund. Again, the wedding is in two weeks and there is not enough time to take a chance on another dress not fitting. I questioned her to their on-line store accepting returns. She admitted that they will accept returns for their on-line store but not in store purchases. I explained to her that part of our order was through on-line store; her staff used the i-pad to place the order. There is no reason that they can't accept a return. This was a result of their staff having me order the wrong size, shame on them if they know that you should order the next size up and didn’t explain that to me. Not only do they want me to order another dress, but I would be responsible for the rush charge and alteration charges. This is not a realistic solution with the wedding being so close.

So the bottom line is I ordered a dress in the size that they said would be correct. When it arrived it did not fit correctly. The dress is new, with tags, only tried on once. They are not willing to issue a return, but they do accept returns to their on-line store. They want me to spend more money at their store to order another gown and have alterations done to it. I have less than two weeks until the weeding. I can’t wear the current dress for the wedding and I am out $150.00. This company has poor customer service and is not willing to help at all.Desired Settlement: All I am asking is to return the NEW gown for a full refund. The item cannot be used.

Business

Response:

May 6, 2014Dear **. [redacted], Thank you- for the opportunity to respond to **. [redacted]'s concerns regarding a bridesmaid dress she purchased from our [redacted], PA store. The matter as described by the customer was thoroughly researched.**. [redacted] visited our [redacted] store on 3/29/14. During that visit, she selected style [redacted] in the color mint to wear in the wedding of [redacted]. It was noted that the customer was sized, and she decided to order the size 4, as the size 6 would be a bit too large, and she was attempting to purchase a dress that would, hopefully, not need any alterations.The special ordered dress arrived at the store on4/ll/14, and the customer was contacted. She picked up her dress on 4/14/14.On 4/27/14, 2 weeks after picking up her dress, **! [redacted] returned to the store. At that time, she stated the dress was a bittight across the bust Because the wedding was scheduled two weeks later, on 5/11/14, store personnel advised **. [redacted] that they would gladly re-order the next size, however, because the order was needed in a very short time-frame, there would be a $20.00 rush fee to obtain the next size. The customer stated she did not wish to pay the $20.00, and she was also concerned that the next size would be a bit too large, and might require alterations, which would be an added expense for the customer,; She requested a refund in full, as she no longer wanted the dress.David's Bridal sells to a final sale in all of our stores nationwide. This statement is printed on all receipts, it is reiterated on our website, arr - stated on signage in our stores. In an effort to be fair and consistent to all of our customers, we generally do not make exceptions. We were, however, willing to exchange the dress for the next size for the customer at her requestOn 4/28/14, **. [redacted] contacted customer service. She again requested a refund. During that conversation, an offer was made to waive the rush fee, however, the customer would need to decide which size she wished to obtain. It was determined in store, as well as during that conversation, that perhaps, she was in between sizes. **. [redacted] turned down our offer to exchange her dress.Unfortunately, we are unable to grant **. [redacted]'s request for a refund for the bridesmaid dress she purchased in our [redacted], PA store. If I can be of any further assistance, please do not hesitate to contact me.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not accept the response from David’s Bridal. I ordered the size dress that I was told I needed by the staff who assisted me. The dress came fitting a whole size smaller than the one I tried on at the store. When I took the dress back to the store the manager said “that everyone knows that the dresses ordered come in a size smaller then in the stores.” If they knew this then why didn’t they inform me of this and have me order the next size up. I believe this is their scam to make their customer’s spend more money. I read through the complaints and this company has an “F” grading and there were a number of other customers with this exact issue.

Review: I went to the [redacted] NJ store and tried on wedding dresses. I picked a [redacted] $900 dress and about $400 in accessories and as I went to the bathroom the rep charged my mom for the dress in addition to the under skirt & bra which I didnt even ask for or get measured for. I am a size 2 and she charged a size 8 to say the least. I immediately called the store back and told them I did not want these ite** and those were not my sizes. Clearly she just wanted to make the sale and told me their no return policy and that I could exchange only. They never advised my mom of this before she paid and told me it was on the receipt. I went to pick up my dress this weekend and it looked as though it had been sitting rolled up in a ball and the bottom hem was unfinished and looked as though my 3 year old had cut across it with a few long strings of tulle hanging off the ends. I also asked to be fitted for the undergarments if I was going to be forced to keep them. The rep kept saying she didnt know the answer to all my questions including the stores return policy. I also told her I had driven 1 1/2 hours from ny and asked if she could order me a new dress and have it shipped to a ny store. She said no. They also refused to at least iron out the dress until right before my wedding and said I would have to take it home as is. I demanded to speak to a manager. [redacted] came and said they would fix the hem when I had my alterations made which I didnt need. After a lot of back and forth and rudeness, she then said she would order a new dress and have it shipped to my house but could not guarantee a delivery date or condition of the dress. She then called someone from alterations to fit me and disappeared and never came back to see if it was resolved. The woman from alterations did not fit me/help me and I was so frustrated that I just ended up walking out of there after waiting 2 1/2 hours to be actually helped.Desired Settlement: At this point, I want a refund of everything I purchased at the store particularly since I still dont have a wedding dress and my wedding is on May 10, 2014.

Business

Response:

January 28,2014

Dear **. [redacted],

Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchase at our [redacted], NJ store.

**. [redacted]'s concerns were thoroughly researched when she contacted this Department on January 13, 2014. At that time, I learned that **. [redacted] purchased her gown with us on December 2S, 2013; the bridal gown arrived in our store on January 9, 2014. On January 11, 2014 at the time of pick up the customer was not satisfied with the way the gown was presented to her, and she let them know about her dissatisfaction. After speaking With a manager, the decision was made to re-order the gown for our customer.

**. [redacted] also shared with me that the slip purchased was not authorised by her but that her mother authorized the slip purchase. She didn't want or need the slip and she felt it wasn't working well with the dress. David's Bridal has an "all sales final policy" that is noted at our cash wraps, on our purchase receipts, and in our catalogs. However, at a customer's request, we may offer an exchange if the merchandise is unworn, unaltered, and with tags still attached. We did allow for our customer to exchange her slip or receive a store credit. We also accommodated her request to ship her gown at no charge directly to her home due to the distance our customer lives from the store. It was agreed that the gown would be inspected by the management team of the [redacted] store before shipping to her. The gown was shipped to the customer on January 25, 2014.

Based on this information, we feel **. [redacted] was pleased with the resolutions we have made on her behalf. Should you have any further questions, please do not hesitate to contact us.

Sincerely,

Review: Yesterday, March 4th, 2013, I purchased two pair of shoes, a matching handbag and when checking out I saw a "Bride" bag and purchased that on a separate order. I spoke with my daughter after the purchase who informed me she also received that same bag as a gift. I returned to David's Bridal for two (2) reasons: provide a recommendation for "[redacted]" who assisted me with my shoe purchase and return the "Bride" bag. I was told very nicely by the two attendants at the desk the store has a "no refund" policy. I asked where the signs were to inform customers? The Assistant Manager came to the check out and VERY RUDE AND ARROGANT stated FIRMLY to me "there are signs at the check out and on the receipt regarding their final sale policy". Who looks at the bottom of their receipt after signing when he counter person just says "sign here", gives you your receipt and you leave with your purchases! I saw two 6 x 8 inch signs light grey with white lettering in place on the FAR side of the check out at both registers re: the policy on no returns. The notice is not in clear sight and very hard to read because of the color combinations. None are posted at the entrance, no assistant informs you at the at the time of purchase. I understand if someone buys an altered wedding gown it can not be returned. However this was a generic bag with Bride monogrammed on the front! I was treated unfairly and with arrogancy. How can a store have a no refund policy and it is not posted within eyesight at the register, none is posted on the entrance doors nor does an employee review their no return policy to the customer before making their purchase? Customers are NOT INFORMED PROPERLY. If I had been apprised of this policy before my purchase, I would have never bought the item. I was given store "credit" but we aleady spent a large amount of money when we purchased the bridal gown and accessories and also the wedding party gowns.I had no further purchase needsDesired Settlement: Please inform Corporate David's Bridal to review their policy and if they keep the "no refund" policy supply the customer with appropriate policy review. I would recommend a large sign on the entrance doors using a brighter color to attract customer's eyes, replace the small pale grey with white letter notices to be redone in a brighter color and that the signs be placed at the actual purchase counter to inform the customer, and verbally inform customers at time of purchase.

Business

Response:

From: [redacted]

Review: On Mon., Oct.14, 2013, my husband, two of our daughters and I went to David's Bridal to look for a Mother's gown for myself for our son's wedding, which will occur on Oct.26. I was trying on gowns, when, [redacted], a sales rep, told me I needed a better bra. She asked me if I had a better bra. I said no. She said, "We sell them here." I asked how much. She said $50. I said okay. I was given two to choose from. Both bras did not have price tags on them, but the gowns did have price tags. I gave one gown and one bra to my husband to purchase, while I stood with our girls near the exit because it was getting late. When we got home, all went to bed. The next day, I noticed the receipt had $79 for the bra. I did nothing because our daughter, who has asthma, had a bad cough, so, I made sure she received her medicine and only went to neighboring towns for shopping. Some guests had arrived on the weekend to help prepare for the wedding, no extra trips were made. On the 21st, I bought a cheaper bra at another store and called David's Bridal to tell them of problem. I was told to come in. I did. I told, [redacted], the store manager, of the situation, she told me that there were no refunds given only 20% discounts and she had no authority to do anything else. She said she emailed the corporate manager, [redacted]. I waited for about 15-20 min. [redacted] said [redacted] must have left for the day. She said she would take care of it in the morning. I returned on the 22nd. [redacted] said that only a 20% would be given, which would be $15 off. I said that was not enough of a refund to equal $50, which was the price quoted to me. I said that I would report this to the Revdex.com. We have a large family that requires my full time and incurs many expenses. I made many trips to David's Bridal, all but one could have been avoided, if I were given correct amount of the bra. I was already going over the limit to buy a $50 bra. I would not have purchased the bra knowing the increased price.Desired Settlement: Because of the amount of time and gas that were spent to resolve this matter, I am expecting a refund for the bra.

Review: It's less than a month away from my wedding day and I have dealt with waiting hours to try on dresses after having an appointment. Then, faced to interact with employees of this establishment that has unpleasant basic customer service skills. I felt rushed and frustrated in the process of choosing a dress for my special day. After, a couple of days reflection I realized that I was not only not satisfied withe the customer service yet I noticed flaws on my dress that I was not please with and I believe is not up to standard on David's Bridal expectancy .I made another appointment and I decided to go back to David's Bridal [redacted] , FL(Store #[redacted]) location with my receipt in hand to return the dress and at least purchase another dress. After waiting again for an hour and a half for service ; I was told rudely I am unable to get my money back and denied of a store credit. My dress is in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and have the tags intact and attached. I did not personalized and dyed my non outlet item ."We are proud of our part in making wedding dreams come true for over 60 years, and we look forward to helping you" is David's Bridal saying and I feel like this dream is turning into a miserable nightmare. When I enter into that David's Bridal store I feel like an abandon customer with hundreds of white dresses than a customer that's being helped. And when I do receive services it's conducted in an unprofessional manner. It makes the whole experience very disheartening . ()Desired Settlement: I believe I should get a refund or at least store credit.

Business

Response:

September 29, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer [redacted] from our [redacted], FL store.David's Bridal has an "all sales are final" policy that is consistent within the bridal and special occasion industry. This information is stated on our customer's receipts, at our cash registers on our web site and in our catalogs. However, when a customer does contact us to request an exchange, we have strict criteria that we must follow. The merchandise must be unaltered, unworn with the tags attached a recent purchase in pristine condition.If [redacted] merchandise meets all the above criteria, she may exchange for the same or greater amount or a store credit through 10/18/14.David's Bridal must remain fair and consistent with all our customers. We achieve this goal by following company policy equally with all customers.Please feel free to contact me if you have any further questions. Very truly yours,Deborah V Corporate Area Customer Service Manager

Review: I telephoned the company to inquire about their financing opportunities on the evening of October 21, 2013. I gave the woman on the phone my SSN to proceed with the financial application to see if I would be approved for a line of credit to purchase a dress that I had previously gone to the store and looked at. While on the telephone I explained to the woman about the dress that I was interested but I never gave her approval to apply the purchase of the dress to the credit that I was inquiring about. I called the store the following day, October 22, 2013 and explained to the woman on the phone that I was no longer interested in the credit line from the store and she informed me that a purchase of the dress had already been applied to my credit. I expressed my disapproval for this unauthorized purchase and I was informed that the purchase was already made and there was no changing the charge and purchase. I do not have the dress since it had to be ordered and was not available from the store for immediate pick up and I am not sure why the charge can not be reversed. I asked to speak with the manager and she confirmed that the charges would not be reversed due to the return policy of the company. I then explained that I have never returned to the store to sign any documentation that I was accepting the purchase of this dress and the line of credit but still the manager explained that giving my SSN allowed them to process the information.Desired Settlement: I would like for the line of credit to be dissolved and the charge of the dress to be removed.

Review: The first day me as the bride brought my 5 bridesmaids to try on dresses which was January 25,2014 I told our assistant I need from my head to me feet accessories including the dress, vail, shoes. And my bridesmaid shoes and dress. We all pick my dress and shoes and the bridesmaid's dress and shoes. It took a couple months for everything to come in. March I go to pick up everything I purchased and she told me what I was paying for. And I didn't get my shoes. And I still ha e not received them because they are telling me I have to pay 80 dollars for something I was told was purchased when I paid the 750 dollars for everything. Then the shoes for my bridesmaid's only a couple fit because the lady that assisted us at davids bridal failed to tell us after they are dyed they shrink and one of my girls said they told her they can not replace them she will have to buy a new set with dye charges and my other bridesmaid went Saturday again in two weeks to pick up her shoes and she didn't leave with them because they looked blotchy and completely unexceptable along with her being there last weekend and nobody helped her for 30 minutes and she has pictures of all of them standing and talking behind the counter. And they told her Saturday that the shoes might not be ready until august. My wedding date is September 27th and I don't understand what would take so long when one of the girls went to get her shoes because they called and said they were ready and she drove all the way from [redacted], louisana and the shoes were not even dyed so they dyed them in 30 minutes while she waited. It is been a very stress full 5 months dealing with davids bridal in [redacted], texasDesired Settlement: I just want them to be more professional and I shouldn't have to pay for my shoes being that the assistant on the very first day we went told me at the counter what all I was paying for and the shoes didn't come with it. And all my bridesmaid'd to get their money back on their shoes And we will go somewhere else to get our shoes

Business

Response:

August 5, 2014Dear [redacted],Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and the purchases her bridal party made from our [redacted], Texas store.[redacted] contacted our office on 5/20/14. During our conversation she shared with me her Concerns regarding the dying of her bridesmaid shoes. At this time, her concerns were fully discussed and addressed with the Store Manager at the [redacted] Store. There are a total of six bridesmaids, unfortunately three of the shoes had to be re-ordered due to a size change and or a dye problem. In addition, the store inadvertently, did not charge the customers our customary $5.00 fee for shoe dyeing but charged the customer after the fact. On Thursday May 29, 2014 it was agreed we would discount the shoes purchased 10% for the inconvenience and as a courtesy refund the $5.00 dye charge. As of June 2014 all bridesmaids’ shoes have been picked-up.At this time, we feel [redacted]'s concerns have been satisfactorily resolved. If I can be of any further assistance, please feel free to contact me.SincerelyJill HArea Customer Service Manager

Review: David's Bridal obtained my personal information for "in-house" purposes only (i.e. calling me to update me on the status of my order). I told the store that I DID NOT want solicitors calling me. David's Bridal sold my phone number and email address to third parties, and I have been receiving all sorts of phone calls, text messages, and emails from businesses trying to solicit me saying that they received my contact information from David's Bridal. I called and complained to the manager at the store in [redacted], SC where I originally bought my dress. She looked up my paper work and affirmed that I had noted that I did not want to receive information from other vendors. She apologized and informed me that the corporate office had been making this sort of mistake a lot lately. I spoke to corporate who apologized and told me I would be taken off of their vendors' lists. That was a month ago. I am STILL receiving emails and phone calls. I called corporate again yesterday, and spoke to a [redacted] in customer service. She was extremely rude to both my fiance and myself, and made no apologies for the situation. She even attempted to blame me saying that I must have given the vendors my information myself. I am disgusted with the lack of professionalism from David's Bridal. Selling personal information is illegal and recourse should be taken against this company. Upon looking at customer complaints on the web, I found NUMEROUS instances of customers having a similar experience to my own with David's Bridal.Desired Settlement: Apology in writing, as well as a list of vendors that my number was sent to so that I can speak to them personally about removing me from their lists seeing as how David's Bridal apparently hasn't. I also want others to be forewarned about doing business with this chain.

Consumer

Response:

The business called and left a message on Wednesday, September 11, asking me to call them back. I tried to return their call, and they did not answer their phones. I left a message on a [redacted]'s machine, but never received a call back. I am to the point where I am not interested in listening to their excuses. I would just like this information published, so that other brides will know what they are getting into if they do business with this horrible retail chain.

Business

Response:

September 11, 2013

Revdex.com of Metropolitan Washington DC

And Eastern Pennsylvania

1880 John F. Kennedy Boulevard, Suite 1330

Philadelphia, PA 19103

Attn: [redacted]

RE: [redacted], #[redacted]

Dear **. [redacted]:

Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted].

David’s Bridal provides our customers the opportunity to be contacted by vendors that supply services and merchandise related to weddings and special occasions. At the time our customers register, they can "opt in" or "opt out" of this opportunity. We sincerely apologize that **. [redacted] did not notice the box that was to be checked if she did not want to be contacted. We also apologize for any inconvenience this may have caused.

I have learned that our [redacted], SC location did remove **. [redacted]'s name from our vendor lists. The Store Manager, [redacted], also contacted our Corporate Office to make sure our customer's name was removed from all lists. At this time, her information has been removed from all lists.

Based on this information, we believe that **. [redacted]'s concerns have been resolved. Should you have any further questions, please do not hesitate to contact us.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the information provided by [redacted] is not accurate. As stated before, I opted NOT to be contacted by vendors. When I originally called the [redacted] store, the manager on duty confirmed that I had indeed indicated on my application that I did not want to be contacted by vendors, and told me that the corporate office had been receiving similar complaints from brides. I was told the same thing when I contacted the corporate office the first time-that their system had made a mistake and that I would be removed. I do not appreciate David's Bridal passing the blame on to me. They should accept responsibility for THEIR mistake, not imply that I was the one that made an error on my application.

Regards,

Review: My daughter was mistreated by the manager at the [redacted] NY store. She was humiliated and embarrassed and when I finally got through to cooperate I Was told they would investigate this. I was also told that due to the situation they would be willing to take the dress back as they understood she may associate negative emotions with the dress on her wedding day. The woman was to call me back in one week and I was going to let her know if my daughter was returning the dress. I never heard back..they won't take it back and now the dress is over$1000 when it was just over 500 (interest late fees) The cooperate number is shady! No one responds EVER! only voicemails and they will get back within 24 hours! My daughter has birth defects and self esteem issues and this manager further crushed her self esteem. She felt beautiful in a wedding dress and in a few moments was humiliated to the point of not wanting to show her face in the store again.Desired Settlement: We just want to return the dress. We want Davids bridal to pay off any fees/interest on the card and clear it from my mom ([redacted]'s grandma) name.We don't want anything from them but to please take back the dress and they should take care of the fees as it is not our fault their cooperate office is not available to clear up problems in timely manner.

Business

Response:

October 2, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], NY store.After researching this issue, I was informed that a refund was credited back to our customer's David’s Bridal credit card on 8/28/14 for the wedding gown purchase.Based on the above information I believe we were able to address all of [redacted]'s concerns. Please contact me if you need any further information.Yours truly,Deborah VCorporate Area Customer Service Manager

Review: I contacted David's Bridal to purchase my bride's maids dresses for my wedding that was scheduled for 08/09/2013. After my first consultation, I was contacted via telephone by a David's Bridal employee by the name of Joannie T[redacted]; she advised me that she obtained my information from David's Bridal customer information base. This employee told me that in addition to working for David's Bridal, she also had her own photography company and could offer me discounts if I contracted her to complete the photography work for my wedding, and purchased dresses from David's Bridal. When I agreed to meet with her she also confirmed my address, without me giving it to her, which was a bit alarming!

When she and I met in person she advised me that purchasing two more dresses would lower her price from $750 to $500. Of course I agreed to add two more bridesmaids to my party, signed the contract and paid her the $500 in full.

Needless to say, this employee did not fulfill the obligation of our contract and when I contacted David's Bridal; my complaint fell on death ears.

When I initially contacted the store, the associate Joannie answered the phone and after I explained to her that I would like to speak with her superior in regards to her actions, she placed me on hold for almost 15 minutes. Then a young lady came on the phone and identified herself as the assistant manager but would not give me a name. I explained the situation to her and she told me that I must have known the associate prior to coming to store and David's Bridal will not get involved. During the course of our conversation, she disconnected the call and I, in return, called back. This time another young lady came on the line identifying herself as the assistant manager and when I told her that she was not the person I was just speaking with, she said that there are 2 assistant managers and the person I was previously speaking with is off the clock now. So again, I explained what happened and her she said that she had spoken with Joannie and this is a personal matter that she will not get involved in. At that point, I requested to speak with the store manager and refused to hang up the phone. I expressed my distain and explained that not only was my privacy violated, but I was misled, and basically coned by an employee. I also advised her that I am not letting this issue go unresolved. After about 10 more minutes she finally gave me the store manager's name, Kristen H[redacted], and advised me that she will have her contact me the following day. However, that was over a month ago and as of yet I have not received a phone call, nor have any of my phone calls been handled.

This occured at the David's Bridal location at [redacted], [redacted], WI [redacted].Desired Settlement: Of course no amount of money will ever replace the memories I was robbed of. However, my desired outcome for this situation would be for David's Bridal to compensate me the $500 that was given to their employee. In addition, I would like there to be some protective measures put in place to safe gaurd consumer information, and if there are measures in place and it is not company policy to allow something like this to happen; than Joannie T[redacted] needs to have some disciplinary action taken against her.

Business

Response:

September 25, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted] from our [redacted], Wl store.After researching this issue with the [redacted], Wl Store Manager, I was informed that Ms. Joannie T[redacted] and [redacted] knew each other personally and that Ms. T[redacted] had done photography for [redacted] previously in the past for a former employer.The Store Manager informed me that she had spoken to Ms. T[redacted] in regards to [redacted]'s concerns and was assured by Ms. T[redacted] that her contact information was not in any way acquired through David's Bridal, that in fact Ms T[redacted] knew [redacted] personally and that she already had her contact information due to their prior relationship. Ms. T[redacted] also stated she in no way informed or insinuated to [redacted] that her contact was in anyway affiliated with David's Bridal.Due to all the above information, [redacted]'s concerns are not related to her David's Bridal purchases as a result we cannot honor her request for compensation.Please feel free to contact me if you have any questions.Yours truly,Patricia H E-commerce Manager

Review: I was out of town and went with my Bridesmaid to get her sized for a dress at David's Bridal in [redacted] GA. We were the only customers in the store. We went in and the sales associate got the dress and walked us to a fitting room. We did not have any help or see the girl until we went up to pay at the end of our visit. instead of paying attention to us the sales associates were arguing over how inappropriate the one girl's shoes were for their job. She had to ask me my address 3 times in order to get it correct for the shipping. We finally left. A month after purchasing the dress my bridesmaid received a call to come get her dress. But it was supposed to be shipped to me. So I called and they told me they would ship it the next day. my bridesmaid called the next day to double check this and they again told her she needed to come pick it up. After this mix up was finally taken care of they shipped the dress. I received a box a week later that was very damaged and inside was the wrong dress, size, color, and wrong person's paper and receipt inside. I called the store and they said they would have to send a label to me and call the other person to make sure they received my dress. Two days later I received a shipping label with a post it note on it and I called to ask if I should send it back in the box that was damaged.I again waited and never heard if the other girl had my dress. every time I have spoken with a person at this store they have been rude to me. I called the corporate office and they said they would look into it. I sent the dress back that was not meant for me and the next couple of days waited for corporate to return my call. I called corporate again when they did not call me back. They said they would send a new dress to the store and whichever dress got there first would be shipped to me. they did refund my shipping cost. But not the cost of my dress. The dress I had returned arrived there on monday and I was told the one the coporate ordered would be there by friday. I called on Friday and the dress the other girl had and the one from corporate had not made it there. my bridesmaid will be in town for 2 days and now I will not have the dress to have her fitted and she is moving because my brother is in the army so I will not see her until my wedding day. I called to see where the dresses were and again the girl was rude as can be and I am done dealing with them.Desired Settlement: I want the dress to be overnighted to me and I expect to be refunded the purchase price because I have had to deal with all of this drama and my bridesmaid will not be fitted in time. Also, they have been so rude and disrespectful. I am a customer I know mistakes happen and I have been nice until it started to be ridiculous on their customer service end.

Business

Response:

July 30, 2014Dear [redacted]:Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchase from our [redacted], GA store.[redacted]'s concerns were fully researched when she contacted this office on June 17, 2014. learned from the Store Manager, Melissa, that the wrong dress was shipped to our customer in error. AS Soon as Melissa learned of the error, she made arrangements for the incorrect dress to be picked up at no charge to the customer and reordered the correct dress for her. As a courtesy to the customer, we will refund the shipping fee of $15.00. We are also providing a 20% discount on the dress due to the inconvenience this may have caused our customer. The refunds were processed on July 8, 2014 and the dress was shipped on July 9, 2014.Based on the above information, we believe that [redacted]s is satisfied with our resolution. Should you have any further questions, please do not hesitate to contact us.Very truly yours,Marion MRegional Customer Service Manager

Review: Hello,

I am filing a complaint on behalf of my client, [redacted]. There are specific grievances that we would like to address against two David's Bridal locations. My client initially started shopping for a wedding dress in January and visited David's Bridal in [redacted] on [redacted], [redacted], PA [redacted]. The client specifically informed customer service what the price range was and the type of dress she preferred. The customer service representative pressured the bride to try on dresses that were vastly out of her price range - when a bride tells customer service that her dress budget is $500-$700 - what would prompt customer service to show her a $1,500.00 dress? Furthermore, when I explained to the customer service representative that the budget was strict, the customer service representative showed us distasteful dresses that didn't match the bride's style to influence her towards the more expensive dresses. My patience was tested, because I know for a FACT that there were tasteful dresses within the bride's price range. Essentially, our time was wasted and my client nearly left in tears over not being able to afford the expensive dress.

We decided to give David's Bridal another chance - only we ventured to the location at [redacted], [redacted], PA. The only reason why I would have EVER sent my client there is because another client of mine bought her dress at that location. My client ended up purchasing her dress at that location, and she requested a spot cleaning for the dress. The general manager PERSONALLY rung the order up and wrote down March 16, 2014 as the pick up date for the wedding dress. We return to [redacted] on March 16, 2014 to find out that the cleaning was not performed as promised. The general manager threw her seamstress staff under the bus and pointed the finger of blame at them. We received no apology and we were very put off by the unprofessional attitude of the manager. The client was extremely upset, because she had plans to have her alterations done elsewhere, but because the dress was not clean, she felt like there was no other choice but to use David's Bridal for alterations. She ended up spending close to $300 for a hem and a bustle The seamstress proceeded to pencil my client in to come in on April 18, 2014 for a first fitting and promised that the spot cleaning and the alterations would be ready by April 18th. My client drove 45 minutes to [redacted] today on April 21, 2014 only to realize that no spot cleaning was done and no alterations were done. Customer service was extremely abrupt with my client and just flat out said, "Your dress isn't done." No apology was provided and nothing was done to appease my client. The ONLY thing that was done to appease my client was to perform a rushed and hem that ended up making the dress UNEVEN.

My client relies on me to provide the best care and planning every step of the way until her wedding day. Her wedding day is on August 9, 2014 - less than 4 months away. Without a proper cleaning or alterations done, she is running out of time. I am extremely angered and embarrassed by the lack of customer service and compassion provided to my client by this company for the past three months. I have absolutely no incentive to send any clients to this corporation, and I now have a very, very angry client. Between alterations, the wedding gown and bridesmaids dresses - this client has spent close to $1,500.00, not including suits at [redacted]' [redacted]. For this amount of money being spent, reparations for this disaster should be provided. I am absolutely disgusted by the way we've been treated and until this issue has been settled, I will fight on behalf of my client.Desired Settlement: The following reparations should consist of immediate alterations - and free alteration service. The client should not have to pay for driving 45 minutes back and forth three times to find out that nothing was resolved. Otherwise, we demand a further discount on the purchased wedding dress.

Business

Response:

[redacted] <[redacted]>

9:28 AM (43 minutes ago)

to me, [redacted], Store

Dear Ladies:

Thank you for your patience in this matter.

I apologize for any service challenges your client has experienced with our store.

As you can see below; the alterations were done, but it was not steamed.

The store has verified that the dress has been altered to [redacted]’s specifications.

We will be more than happy to do a spot check, when we are doing the steaming.

Again, we are sorry that [redacted] received incorrect information.

We appreciate you letting us know about this situation so we can make sure this kind of situation does not happen again.

Sincerely,

David’s Bridal, Customer Service

5/7/2014 4:42:26 PM

[redacted] - [redacted] , Store [redacted]

She tried on the dress to ensure the hem was the correct length, and was shown the bustle. She was instructed by [redacted] to bring the dress back 2 weeks before the wedding so that it will be steamed fresh

5/7/2014 4:41:36 PM

[redacted] - [redacted] , Store [redacted]

and also explained that with her wedding date (8/9), that she would probably want it steamed closer to the wedding instead of right now anyways, so that way it is fresh for the wedding.

5/7/2014 4:41:11 PM

[redacted] - [redacted] , Store [redacted]

appointment on 4/21, she went back and was told by an alterations specialist that her dress wasn't done yet. I went back, and found that the work was done but it was not yet steamed, I explained this to [redacted],

5/7/2014 4:40:23 PM

[redacted] - [redacted] , Store [redacted]

I apologized and offered to go back and clean it but she had said that she couldn't do that and now she had been pinned for alterations on it because "there wasn't any time". When she came back for her alterations

5/7/2014 4:39:39 PM

[redacted] - [redacted] , Store [redacted]

[redacted] purchased wedding gown from our store, and had come in 3/16 for a BM appointment. I met her at the tail end of her appointment, and she was upset that her dress had not been spot cleaned.

Review: In the last year I purchased my wedding gown, mother of the bride dress, maid of honor dress, and 4 bridesmaid dresses from David's Bridal. The first mishap occured when the order that I placed online was schuduled to arrive before the order that we had made in the actual store. The second mishap occured when one of my bridesmaid went to pick up her dress and the store had ordered the wrong size and they had to reorder the correct size which then they said would take another couple of weeks. The dress actually arrived in a week and the store did not contact us for another week. The next mishap happened when I called the store to get inofrmation on yet another bridesmaid dress that I was waiting on and the sales associate advise me the order had not yet arrived. I stated my concerns as the dress was going to be in need of alterations and the wedding date was now less than a month away. The sales assoc proceeded to yawn into the phone as she told me I still had time and should wait for the call from the store that the dress had arrived. The next mishap happened when my daughter arrived from NY 2 days before the wedding and tried on her dresS, The zipper caught and broke and the next morning we had to run all over town trying to find someone that would replace the zipper the same day in order for my daughter which was my maid of honor to have her dress in time. The final and most upsetting mishap occurred when my dress which I had ordered in March 2013, picked up in April 2013 and kept stored safely in the garmet bag until my wedding day began to have pearl beading. As I proceeded to walk down the aisle during the ceremony the beading continued to unravel. I have contacted David's Bridal repeatedly via email and have not received a response.

Product_Or_Service: wedding gown/6 bridesmaid dressDesired Settlement: DesiredSettlementID: Refund

I feel that I am entitled to at least half of the cost of the wedding gown, and half the cost of the maid of honor dress as the zipper had to be completely replaced. This will never compensate for the emotional strain that I have had to endure this past year. I will take into consideration compensation pffered.

Business

Response:

May 20, 2014Dear [redacted]:Thank you for giving us the opportunity to respond to the concerns of our customer [redacted] and her purchases from our [redacted], [redacted] and [redacted] stores.**. [redacted] brought her concerns to our attention on March 15, 2014. At that time, **. [redacted] shared the delivery disparity between our on-line and store divisions. This is not unusual as merchandise must be in the warehouse for an order to be accepted for our on-line division, while we can take orders at the store based on inventory scheduled to arrive. The dress that was ordered in the wrong size was corrected as soon as the error was brought to the attention of the store. It is the nature of beaded dresses that some will fall off. **. [redacted] has been advised that we would like to see her bridal gown as well as her daughter's dress. Once we can verify our customer's concerns, we can make necessary repairs and determine the compensation that is owed to our customer. Unfortunately, we cannot help **. [redacted] until we see the merchandise in question. **. [redacted] did mention that our [redacted] store is the closest to her. I will be happy to make arrangements with them to view and repair the merchandise.Based on this information, we are unable to honor our customer's request for compensation at this time. If you have any further questions, please do not hesitate to contact us.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I was asked to bring the bridal down to the store for repairs not so the dress could be reviewed as to whether or not compensation would be offered. I do not have a problem bringing both dresses to the store so that someone could look at the damages. However, at this point repairs on the dress would be irrelevant as the wedding has passed. If someone can make arrangements with the store I will bring the dresses in.

Regards,

Review: I set an appointment per the website instructions for 7/19/14 at 12:30 PM. Upon arrival, my wedding date information was wrong. I had to wait for service as I was told the dressing rooms were filled. I was then told to browse the racks for dresses I might be interested in. My "consultants" asked if I had an idea of what I wanted, I stated "Yes, I wanted something with a long train, beading and lace." She then asked my size and I stated I was unsure because it depended on the style of the dress. Instead of measuring me to give me and her a better idea of what to look for, she just said "Well, we will just grab a size 10." My consultants didn't do anything more than grab the dresses I choose, hang them outside the room, and stand there. My family helped with zipping issues and smoothing out the dress. Mind you, there are no mirrors in the dressing room so you can't even see yourself and there was no where for my family to sit, so they were forced to sit on the floor. This was very inconvenient considering my mother has a bad knee. By the time I got to the last dress, the consultant started pushing for a sale. She saw I was unsure, but kept pushing the sale anyway. My family liked the dress and so my mother choose to purchase it for me. When approaching the register, the consultant became pushy about choosing a size. I said I didn't know what to order as I didn't know how the dresses actually fit since the one I tried on was too big. She kept pushing for me to order the bigger size, presumably so they could make more money in alteration costs. I explained that I didn't want the dress in white and that I wanted the halter strap removed, she stated it could be done. Once the order was placed, it was explained that it would take 18 weeks for this dress to arrive, so right around Thanksgiving. This means I won't even be able to see the dress until 11/24 and my wedding is 2/13. Furthermore, she had my mother sign a slip of paper saying that everything is non-refundable. Essentially, locking us into a purchase for an item we haven't even seen. We left the store and had lunch. My family started bringing up alteration concerns about the dress, so I called the store. The associate that answered the phone became loud and rude with me. She stated that under no circumstances would they refund the purchase. When asked why I wasn't measured but other brides were being measured, she stated that my family was lying. When I said my mother and mother in law saw it with their own eyes, she changed her story and said, they only do this with certain dresses. She was becoming more and more agitated with me, so I asked to speak to the store manager, to which I received a condescending "OK." Upon talking to the store manager, she suggested I come in later in the week to look at the dress again and go over the alterations. Since I didn't want to wait that long to resolve the issues, I went straight back to the store. It was roughly 5:00 PM when I arrived. The manager, instead of really listening to any of my concerns or complaints, forced me to try on the dress again. This time, she gave me a smaller dress so that I could see how fitted the top would be when it was altered. When I put the dress on, she made comments, such as "You're almost there" referring to my being able to fit into a smaller size dress. She told me my rib cage was too big and I needed to lose an inch or two,but if I did, I could be in a smaller size. I was mortified. If I didn't already have body issues, this would have been the experience to start them. I started trying to explain that I was concerned that they didn't have the dress in ivory and that I didn't like the idea of being locked into something that I couldn't see until November. Essentially, my concerns fell on deaf ears. It was all about keeping the sale and she kept talking my mother into keeping the dress. I got so frustrated I just walked out of the store in tears. This has been by far the worst experience I have had buying clothes. I honestly want nothing to do with this company at this point and would appreciate a full refund of the veil, tiara and dress.Desired Settlement: Full refund of the complete purchase of the veil, tiara and dress.

This company is so hard to get a hold of if you have any type of issue. For me, I just ordered some shoes that didn't fit at all and in order to return the shoes you have to get an RMA number from the company. I tried calling several numbers and left numerous messages along with several emails with not as much as an automated response. I did everything I was supposed to to get the information that I need..I thought that maybe I'd be able to get through to them via facebook but they deleted my comments and I haven't heard a thing. I did a little more looking on their facebook page and nearly every comment on there is how they are unreachable. It has been nearly a month of trying to return these shoes and I haven't heard a thing!!! Either no one is on the other side of things or they are just a company taking advantage of nearly all of their patrons. Something needs to be done about this company as they are ripping almost everyone off!

Review: David's Bridal knowingly allowed someone else to sign me up for a credit card without my permission. While on the phone during my "sign in" for my visit the person I was with who was my roommate at the time told me that David's Bridal needed my social security number. I was on the phone trying to calm down my dad whose dog was dying and so I wrote down the number assuming that it was needed as a security measure for trying on dresses. I had never tried on wedding dresses before and was in no way ready to buy. I was going only to see if there was anything there I liked for future knowledge. When the phone call ended I immediately asked why they needed my social security number. They explained that my roommate had filled out a credit card application in my name and that was the only part of my information that she didn't know. They said that they didn't need to turn it in though if I really didn't want them to. I said that I didn't want it turned in. I then went to try on dresses. The entire visit was terrible. I wound up in an incredibly frustrating argument with the woman "helping" me find a dress and my roommate who both said that my fiance had no bearing on my decision to buy a dress and that I should choose the dress that I had on. I repeatedly told them that I was not willing to buy the dress without talking to him about the price. The Sales Associate refused to accept that. I finally demanded the bell that they ceremoniously ask brides to ring when they have found "the dress" which I did not but I did it to make the Sales Associate stop hassling me... I'm very dissatisfied with the entire experience in the end and probably would not have bought that dress if I had had it my way. It was out of my price range by $350. I gave them my budget when I first came in and they said that if I maintained a $400 budget that they couldn't help me, so I said I was willing to look at more expensive ones. After I tried on the dress they put it on the card without telling me....

Product_Or_Service: Wedding DressDesired Settlement: DesiredSettlementID: Refund

I would like the total amount of money paid (including late fees) refunded. If nothing else, I would be satisfied with simply returning the dress, slip and shoes (everything "I bought") for the remainder of the balance on the card (which is higher than the sale price of the dress right now) and just allow David's Bridal to keep what I've already paid and let me leave this situation. I'm willing to compromise and I would really like someone to help me resolve this iss

Business

Response:

September 30, 2014

Thank you for the opportunity to respond to the concerns of our customer, **, [redacted], from our [redacted], WA store.

**. [redacted] purchased wedding gown style [redacted] white size 6 along with a bridal slip and garment bag from our store on 4/3/13. our customer then took all her items home with her that day for an event date of 10/13/13. **. [redacted]'s wedding event date has now passed.

David's Bridal has an "all sales are final" policy that is consistent within the bridal and special occasion industry. This information is stated on our customer's receipts, at our cash registers, on our web site and in our catalogs.

Based on the above information we are not able to honor our customers request for a refund Please feel free to contact me if you have any further questions.

Very truly yours,

?

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: A degree of what the business has claimed is untrue. I did not take the dress that day. In fact, I left the dress there after finding out that I had not only had a credit card opened in my name against my expressed wishes but that the dress and garment bag were put on the bill unbeknownst to me after telling an associate that I did not want a credit card opened and having a confrontation with the sales associate in which I was loudly telling her I was unwilling to buy a dress that day without my fiance's knowledge.

Review: I am getting married on September 27, 2014. I currently live in California & have bridesmaids all over the country, so we chose to take our business to David's Bridal as they have locations across the country. In November 2013, I went back to Maryland (location of the wedding) & picked out bridesmaid dresses. I chose the style of the dress along with the color 'Rosewood'. It was a fairly recent color that the company had added, but the sales representative that I was dealing with assured me that all colors David's Bridal had [redacted] could match exactly, as they had a partnership with this company. I went with my fiance two weeks ago to the [redacted] store in our location in California (the [redacted] store) and they informed us that [redacted] did not carry this color. They showed us complimentary colors in the same color scheme, but all of them clashed with the Rosewood color. I was extremely upset as I was promised by David's Bridal that all colors could be matched, only to find out that this was not the case. I called David's Bridal the next week, and spoke with someone by the name of Catherine, who said she was the manager of the [redacted] store. While she did not guarantee anything, she told me that the company would likely be able to either give a discount on all the bridesmaid dresses, and also provide the fabric to either [redacted] or to myself to get the matching bow ties/vests made to match. She put me in contact with Marion M[redacted] (representative at the corporate office), who was very rude, not very understanding, and did nothing to solve the issue. I do not feel that I should be penalized due to the faulty advertising of David's Bridal sales representatives. I have been put under a great deal of emotional distress due to this issue & now have to scramble to find a solution on my own, with less than four months until my wedding. I hope some type of resolution can be reached, as this is a once in a lifetime event.Desired Settlement: I would like David's Bridal to provide the fabric to [redacted] to make the bow ties and vests (we would then pay for the bow ties/vests), or for David's Bridal to provide me the fabric for free, so that I can get the men's bow ties and vests made elsewhere. In the alternative I would request that Davids Bridal reimburse my bridesmaids for the dresses because of the misrepresentation made by their associate.

Business

Response:

July 2, 2014Dear [redacted]:Thank you for giving us the opportunity to respond to the concerns of our customer [redacted], regarding her experience with our [redacted], MD store. The situation as described by the customer has been thoroughly researched.[redacted] initially contacted our Corporate Office on May 30, 2014. At that time she explained when shopping in November, 2013 her stylist indicated that [redacted] merchandise would “match" our bridesmaids’ colors.[redacted] is an independent company that has partnered with David's Bridal to offer our customers tuxedos and accessories in colors that complement our bridesmaids' dresses. Our customers also receive promotional pricing when using [redacted] for the groom and groomsmen's needs. Our Stylists are encouraged to recommend [redacted] to our brides for their tuxedo needs so they can take advantage of the savings. Our Stylists are trained to advise our customers that [redacted] has colors that will compliment or coordinate with our bridesmaids’ colors, not match. They are fully aware that [redacted] is unable to guarantee match. In researching the customer's statements, learned the Stylist [redacted] worked with a seasoned employee who is well scripted and fully aware that we are not able to make such a statement. In addition, when speaking with Katherine in our [redacted] location, learned that while she provided the customer my contact information; she didn’t promise her any type of compensation. She did, however, offer [redacted] the opportunity to select a different color, which was declined. In our efforts to attempt to resolve this miscommunication/misunderstanding situation, I have offered the following: • the ability to select another color for her bridesmaids •the ability to return all the dresses so that she would be free to shop elsewhere• purchase the fabric with a 30% discount after she identified someone that could make the vests and bow tiesAll these options have been declined by [redacted]. Based on the above information, we made every effort to resolve thecustomer's issues in a satisfactory manner. Unfortunately, we are unable to honor her request to have [redacted] make the accessories, refund the bridesmaids in full, or provide the fabric at no charge.Before I had the opportunity to mail my response, I learned that [redacted] in, in fact, order the fabric at our [redacted] store.Unfortunately, she did not receive the 30% discount. The store will process the discount for the customer when the fabric arrives. If we process it beforehand, it would cancel the order. Should you have any further questions, please do not hesitate to contact me.Very truly yours,Marion M. Regional Customer Service Manager

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Description: Bridal Shops

Address: 632 Market St Ste A, Grand Junction, Colorado, United States, 81505

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