David's Bridal, Incorporated

Review: In March 2014, I went to David's bridal on [redacted] in [redacted] to order a bridesmaid's dress for a wedding. I was told that the dress would arrive no later than May 25. Fortunately for me the dress arrived early, in the first week of April. But it sat in the store for two days, before I called to inquire if the dress had arrived. At no point did I receive a call from David's Bridal to let me know I could pick up my merchandise. In addition, I requested at the time of purchase that the dress be shipped to the David's Bridal store in [redacted], or to my house. I do not live in the [redacted] area.

I spoke with the manager [redacted] on the phone, and she told me that she would ship it to me second day to my house. When it arrived, it was the incorrect dress belonging to a bridesmaid in a completely different wedding, in Iowa. I immediately called David's Bridal and spoke with [redacted]. She sent me a shipping label to send the dress in my possession to the correct person. However, the staff was unsure where my dress got sent, so they rush ordered a second dress in case the dress the other girl did not receive my dress. Needless to say, she did have my dress. However, it took David's Bridal a week to figure this out, and I did not receive the dress from the other girl until another week later. At this point, it was the last week in April. The dress I received from the girl had a stain on the back, which I have a picture of on my phone. I do not know nor do I care if the stain was caused by the warehouse or by the girl who received my dress in error. Meanwhile the second dress that the store had Rush ordered in case she did not have my dress was still in route to my house. It was supposed to be there second day, but after five days I still did not have the package from David's bridal containing the second dress.

I took the stained dress to my sea**tress to begin alterations as the wedding was only a few weeks away. She was able to remove the stain, and at this point I had finally received the second dress. However my sea**tress already had begun work on the first dress because she is very busy and I had a deadline to meet. The packaging that the second dress arrived in was absolutely mangled, which I also have a photograph of as proof. It was not even taped closed anymore, and the dress was crumpled up inside the box with plastic which had black marks on it. I understand that this is a [redacted] issue, but David's Bridal should take responsibility for the vendor they choose to use.

I took the second dress back to David's bridal in [redacted] and drove all the way from [redacted] after sitting on hold for 16 minutes with the store and subsequently hanging up when no one picked the phone back up. After discussing all of these issues with the store managers [redacted] and [redacted], she told me that they would only be able to issue me a $20 credit for the dress. This is absolutely unsatisfactory. It took over a month to get a dress that that should've taken no more than 2 to 3 days to get to my house once it arrived at David's Bridal in [redacted]. They lost my dress and caused all of these issues by carelessly sending my dress to Iowa.

There is no excuse for the amount of time I spent on hold or with [redacted] sorting out this mess, or at [redacted] shipping incorrect dresses back or complaining about receiving conditions. I do have a dress to wear for the wedding, That my sea**tress removed a stain from because two dresses were delayed. There is no excuse for this poor, terrible lack of customer service. I paid $158 for the dress, and for that much money, I expect to receive service with extraordinary care which this obviously was not. I received a stained stress and an incorrect dress, and it took almost a month to get me the correct dress, which I should've had from the start. Whether or not they could've got me the correct dress in time for me to return the stained one instead is a moot point because none of this was my fault. With packages being delayed twice before, I had little faith that the second dress would arrive in enough time to be altered. And even if it did, it also may have had issues.

I am requesting a refund for the balance of my original purchase price, minus the $20 credit.

I will never visit that location for anything.Desired Settlement: I am requesting a refund for the balance of my original purchase price, minus the $20 credit.

Business

Response:

June 25, 2014Dear **. [redacted]:Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], from our [redacted], FL store.Our store shipped **. [redacted]'s bridesmaids dress on 4/9/14, for a 5/31/14 wedding date. On 4/11/14 our customer contacted our store informing them that she had received the wrong dress. The store immediately re-ordered the correct dress and requested a [redacted] call tag to have the wrong dress picked up and returned to the store.Because of the confusion, **. [redacted] received two units of the correct bridesmaids dress. The first dress she received had a spot that her seamstress was able to remove. The customer then had the dress altered.On 5/17/14, **. [redacted] returned the unused bridesmaids dress to the [redacted], FL store. At that time our store provided **. [redacted] a $20.00 price adjustment on the dress due to the inconvenience.We apologize for the challenges **. [redacted] experienced. As a courtesy, the [redacted], FL store will refund **. [redacted] an additional 50% off her dress, bringing the total refund to $89.00. We ask **. [redacted] to please contact the store so her refund can be processed by 7/12/14.Based on the above information, we unfortunately, are not able to honor our customers request for a full fund of the cost of the dress.Very truly yours,

Review: I bought a pair of shoes from the David's Bridal website in March 2014. Since then, I have been receiving bridal related junk mail and unsolicited phone calls. David's Bridal sold my information without my consent.Desired Settlement: I want my information removed from their sales list. I want them to STOP selling personal information. They are already making money off of their customers. Why do they also need to sell our contact information?

Business

Response:

June 12, 2014Please accept my sincerest apology. is complaint was not received by my department; E-commerce. Customer Service until 5/24/14 we immediately requested the customers information removed.

Review: I along with 5 others bridesmaids purchased bridesmaids dresses from David's Bridal in the amount of $159.99 on April 16, 2013. The dresses came in approximately 2 weeks later and when I went to pick up my dress the price tag listed was 69.99. At that point I questioned the sales woman about the difference in price from what I paid compared to the price tag currently listed. She informed me that the dress went on Sale. I requested a price adjustment since it went on sale and she denied my request. I then contacted the other bridesmaids who all agreed that the tags on their dresses were marked 69.99 though we all paid 159.99 and their requests for price adjustments were also denied. I called and spoke with the store manager at David's Bridal, [redacted] and she informed me that the warehouse placed the sales price tag on it. I informed her that I understand that the dress went on sale but the dresses we received should have been marked with the price that we paid and if not then we should receive a price adjustment for the price on the tag listed when I received my dress. In my opinion it is a slap in the face to pay for a product and then come pick it up and there is a sales tag listed for 1/2 of what you paid.Desired Settlement: I am requesting a price adjustment for the difference of $159.99 - $69.99, not only for me but for the other bridesmaids in the bridal party. I am completely appalled at this policy that I can order something and when I pick it up there is a sales tag on it for 1/2 the price and not receive any type of credit. Regardless of where the dress comes from warehouse or not...the price tag needs to reflect what customers have paid for their product. Otherwise they should honor the price tag listed.

Review: I am getting married in June. I ordered all my bridesmaids gowns from David's bridal online. That was back in January. However, the first set of gowns I never recieved. After all this time they finally got it right. Well, I decided to go and get my gown from them. The ladies that helped me find the perfect gown was very sweet and made me feel as if I was important. However, my mother, whom is ill now, decided to make my gown. I placed the gown I tried on, on layaway. I went to the store on 04/21/2013 and the young lady first told me that I would have to pay for the gown in full in order to get a refund. Which I didn't understand. Then she states there is no refund or exchanges on any of their gowns. She had the receipt and was looking at the fact it was still with them in layaway. Another lady, whom was very rude, states she can get a refund, but we will have to mail you a check and that will take 4-6 weeks or place it on a debit card and that will take 10-14 business days. She states that is just their policy and that is my only options. She was very rude and the store had lots of people at the counter waiting for assistants. I informed the lady I was reporting her and the store to the Revdex.com. I paid cash and it didn't take 10-14 business days or 4-6 for them to get the money. It does not state any of that on any wall in the store nor does it say it on the receipt. All I want is my money back in the same form they received it.Desired Settlement: I want an apology for the embarrassment and my money back

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

P.s. this issue has been resolved. Thanks

Review: I purchased two bridesmaid dresses on 9/2/14 one dress needed extra material for it to be longer which I purchased total of two dresses and extra material $349.17 I also paid for rush service and alterations total $85.00 extra my dress was suppose to be picked up on 10/31/14 I showed up 11/1/14 around 1pm and my dress had not even been worked on alterations told me to come back in 30 minutes I felt that it was unacceptable I paid extra money for my dress to be ready by on a certain day , services were not rendered I was upset and spoke to manager and demanded a refund she gave me a hard time because I was upset , well who wouldn't be especially when you paid for these services to be done. She was very rude and not helpful she actually bend over the counter and started yelling at me in my face at this time my husband and I requested to speak to other manager "taryn" which was also no help she was going to refund me the money but then demanded my copy of receipt wich I didn't have on me and should have not mattered she was holding the original receipt , it escalated and they called security to escort us out I told them I wasen't leaving until they gave me my money and dress they are thieves and told them to call the cops they pushed the robbery alarm and the police came they "asked" me to leave they did not make me and they were also disgusted how this business has handled matters. Not once did I ever receive a apology nor did they take responsibility. My dress was not altered and they did not give me the material I had purchased so I could take it elsewhere and was not ready when it was suppose to be which I paid for and is written on receipt pick up date 10/31/14. They gave me my dress and my daughters dress , there was damage on my dress because she was about to start the alterations. went home next day my daughter tried her dress on shes a size 4 , I checked tag says size 4 dress was huge inside the dress tag says size 14 had to go back and drop that dress off and told her they would ship hers

Product_Or_Service: bridesmaid dress

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

dress alterations $60.00 - no alterations were done rush fee ready on 10/31/14 $25.00- was not ready on promised dateextra material purchased- $25.00- did not receive or used on dress they kept my material that I purchased damaged dress due to beginning alterations- $149.00total $259.00

Business

Response:

The customer had ordered fabric so additional length a gown she had purchased. The customer was charged a rush fee in the amount of $25.00.

Review: While at the store, after being there for nearly 2 hours, and them finding a dress for my sister-in-law, they finally rang us up. The tag had a stapled barcode over the original barcode but the price was still showing. The price tag on the dress said 189.00. We didn't think much of it. It was reasonable for the simple dress. When the gal at the register rang up the dress, she pulled off the barcode that was stapled onto the tag and that was it. She told us that the total was over 500.00. We stopped her and asked what was happening that is not the price on the tag. She said well the tag was for something else. We stated that if it were a tag for something else why was it attached to the dress. She didn't know. Another gal stepped over and said well we can take 100.00 of the original price, but that still was well over the tagged price. My sister-in-law then called the corporate number to get answers as to how this can happen, and that it is a bait and switch. The corporate woman began yelling at my sister-in-law as if the situation had all been her fault.

This is truely unacceptable. You cannot expect a person to finally find the perfect item marked at one price, and because they love the item, triple the advertised price.Desired Settlement: My sister in law should only pay for what the dress was marked as.

Business

Response:

See Attachment:

Review: I put a wedding dress on layaway and paid the down payment needed to complete the transaction for that day. David's Bridal has two [redacted]'s in their system and they put my layaway under the incorrect [redacted], which I did not know at the time. I decided to go with a different place to buy my dress, so I asked for a check to be mailed with my refund of the deposit. The check was mailed to the incorrect [redacted] and cashed by her. I have been talking with different employees from the company since December. I dropped of all the paper work they asked for and completed everything they have asked. I call weekly to check up on the status of the situation but there is no advance. As of the past 3 weeks they have stopped returning my calls.Desired Settlement: My desired outcome is for my refund check to be re-issued to the correct [redacted] (me).

Business

Response:

See Attachment:

Review: On Sunday June 1st, 2014 I entered the David's Bridal Store located on [redacted], TX [redacted] along with a close friend with absolutely no intentions to purchase a dress. All I wanted was to glance and try a few dresses on. An hour and a half later I felt like I was bribed into purchasing a dress because Jeremy, the associate who was assisting me called his manager, Maria. Maria introduced herself and asked how I felt about the dress I had on. I explained that I really loved it but I couldn’t make a decision due to the significance of having my mother present. Therefore, I asked to schedule an appointment for the following day. Maria did not show any concern in the significance to have my mother present to be able to say yes to the dress. To add some more pressure Maria then asked Jeremy about my wedding date. And she used that tactic to put some more pressure and said that I was in crunch time. She then checked how many dresses were in stock and found that there was only one left. Jeremy and Maria then stressed that the dress I thought was the one could be gone by the end of the business day due to the number of David’s Bridal Stores and time zone changes. Maria mentioned that her store was getting ready to close but some David’s Bridal stores in California would be open for a couple more hours. After she explained this I was still hesitant and stressed the importance of having my mother with me, being that I am an only daughter. After I explained this Maria, said that if I really liked the dress, she would make an exception if I purchased the dress. She clearly stated that I could bring my mother in the following day Monday, June 2nd, 2014 to show her the dress, and if we were not happy then she would fully refund my money. When I arrived home I revealed a few pictures of the dress to my mother and I could just tell she was not a happy camper. Therefore, I called Maria first thing in the morning and advised her that I would like my refund. She insisted that I bring my mother in to try the dress on and reveal it to her in person. So I did as she said. Upon my arrival to the store Maria was no longer there and the associate who assisted me told me that I could not get a refund but a dollar for dollar exchange. The associate once again mentioned that I was in crunch time and had to pick a dress since my wedding was two months away. I was so nervous because they drilled into my head that I had no other option but to pick a dress that was in store and that no other store would be able to accommodate me with such time frame. So they really made us feel like we had run out of resources. Therefore, I fell into their net and ended up purchasing a dress double was the first one cost. You all are truly my last resort! I would not be making this complaint if marriage were an everyday event. To me, marriage only happens once in a lifetime. Consequently, I have purchased the dress of my dreams elsewhere and have the dress I purchased at David’s Bridal just as it was given to me.Desired Settlement: Getting a full refund (dress and alterations) for the failure to honor the money back guarantee on behalf of David's Bridal employee Maria would be ideal. However, I understand that the dress has been altered nothing can be changed about that. Therefore, I do not demand that I get that money back because I totally understand that the seamstress put time into the alteration. However, I do believe it would be fair to get a full refund for the dress plus the accessories that I purchased for the dress (they are still in new condition) and I still have the receipt.

Business

Response:

September 24, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], TX store.David's Bridal has an “all sales are final" policy that is consistent within the bridal and special occasion industry. This information is stated on our customer's receipts, at our cash registers on our web site and in our catalogs. However, when a customer does contact us to request an exchange, we have strict criteria that we must follow. The merchandise must be current and regular price not marked down or discontinued, it also needs to be unaltered, unworn with the tags attached a recent purchase and in pristine condition.The [redacted], TX store did allow [redacted] to exchange her original wedding gown style [redacted] Solid ivory size16 purchased on 5/1/14 for another style [redacted] ivory size 14 on 6/2/14. [redacted] then had this new wedding gown altered and fitted to her body.Based on the above information we are unable to honor her request for a refund on the wedding gown and accessories.Please feel free to contact me if you have any further questionsVery truly yours,Deborah VCorporate Area Customer Service Manager

Review: Primary Nature of Review: please let me be clear: I did not see any advertisement in the store about their credit card promotion. But the sales presentation was definitely not consistent with the information given to me from the Corporate Office AFTER THE FACT.

My complaint is with both David's Bridal Corporate Office and one of their stores located at [redacted] NY (where purchase was made).

I purchased my bridal gown and veil in June of 2013. The sales associate, [redacted]., specifically stated that the credit card promotion was "12 months interest free" when opening a new account. When I asked [redacted] if she was sure it was 12 months, she asked fellow employees as well as someone from management; all confirmed that the promotion was "12 months interest free." When I went to pay my bill in December 2013, I noticed that $116.55 was added to my balance and the billing statement indicated my promotion of "6 months" had ended. I immediately called [redacted] Bank who filed a dispute on my behalf; called the [redacted] store (multiple times) and the Corporate Office (multiple times). Finally, [redacted] from the Corporate Office returned my call. She told me there WAS a 12 month promotion, but for photography. I went back and forth with [redacted] that I clearly know the difference between a gown/veil purchase vs. a photography purchase and I would assume that [redacted] did too. She just chalked it up to "human error" and said that I (the customer) should have been aware of the promotion since it was advertised all over the store. Their own employees and managment didn't know about it, but I should have???!!!!! On January 24, 2014, I put a post on the David's Bridal [redacted] page. This resulted in another phone call from [redacted] who told me she shared my post with a supervisor, but would still not budge on the issue. They clearly feel it's more important to stand behind their misinformed employees and management (who provide inaccurate information) than a customer.

Not only did I purchase my gown, veil, undergarment, etc. at this store, but had all five (5) bridesmaids and my flower girl purchase their dresses from that store! It's costing each one of us additional money for alterations as well!! I cannot believe that $116.55 means more to this huge corporation than it does to make this situation right with a customer who has given them hundreds of dollars!!! I KNOW WHAT I WAS TOLD!! IT'S NOT MY FAULT THAT [redacted] LEFT OUT THE FACT THAT THE 12 MONTHS INTEREST FREE WAS FOR A PHOTOGRAPHY PURCHASE!! (By the way, this is not the first time this exact situation has happened. When searching the Internet, I found another bride complaining about the same thing!!)

The result of the dispute with [redacted] Bank-- their investigation also resulted with the Corporate Office unwilling to credit the accumulated finance charges.Desired Settlement: Since I recently paid my David's Bridal credit card IN FULL, so as to not accrue any more interest charges, I would like a refund of the $116.55 in the form of a check. They can keep the $2.31 in additional finanace charges added to the last statement.

Business

Response:

April 4, 2014Dear **. [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], NY, store. **. [redacted] also contacted us on January 13, 2014.The David's Bridal Credit Card promotion that was running on June 15, 2013 was 12 month interest free for photography purchases only and 6 month interest free financing for in store merchandise purchases.I also informed **. [redacted] there were signs posted in store stating such, as well as the specific promotion that was applied to any purchase being printed on the bottom of all customer receipts. In addition, the date the promotion ended was printed on her monthly statement.I apologized to **. [redacted] for any misunderstanding that may have transpired in store that day. However, as with any credit card purchases it is the customer's responsibility to read their receipts and credit card statements in regards to any promotions or charges being applied.Based on the above information, I informed **. [redacted] that we would not be unable to reimburse her for any finance charges or penalties applied to her David's Bridal credit card purchase.Please feel free to contact me if you have any further questions.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I did have a conversation with **. [redacted] about the 12-month interest free promotion, but also informed her that her sales associate, [redacted]. as well as the manager on duty BOTH CONFIRMED this. It should not be the customer's fault that both the sales associate and the manager LEFT OUT THE FACT that it was for "photography" purchases only. As I stated to **. [redacted], I clearly know the difference between a photography purchase and a bridal gown/veil purchase, and would assume the sales associate and manager would too. But for the fact that both [redacted]. and management told me MY PURCHASE would be 12-months interest free, I wouldn't have opened an account!!! I could NOT afford a $179/month payment, but could afford a $89/month payment. If you review my credit card payment history, you'll see that I was making payments of $89/month based on the information provided by David's Bridal employees.

I also told **. [redacted] that I did not see any signage anywhere in the store about this promotion. When I asked her why the sales associate or the manager did not point out this signage to me (when I asked about any credit card promotions), she told me it was "human error!" So is this common procedure for David's Bridal employees and management???? They do not need to be aware of promotions and give ACCURATE information as long as there is a so-called sign??? And when a situation like this occurs, the motto is to "blame the customer!!!"

Since I stepped foot into that store in June of 2013, I have yet to receive consistent information from any 2 employees (see 3 examples below)!!!!

(1) One of my bridesmaids dresses needed to be re-ordered due to size (the sales associate had us order a dress that was too big for her). When the dress came in, I was told the dress would be held 7-10 days. I called the store the following Saturday, spoke with [redacted], who told me she would hold the dress until the following weekend. The following weekend arrived, we had some family issues and when I called the store (spoke with an African-American woman whose name I cannot remember), I was told that [redacted] shouldn't have told me that the dress would be held and that the dress would be returned if not picked up within the time limit. Since I didn't want the dress to be returned, I went to the store that Saturday to pick it up and I'm told by a third person (sitting at the reception desk-[redacted]?) that "paid items are never returned," but instead the customer is called and the dress can be shipped for a fee of $15.

(2) I was told by one employee that "each time you make a purchase, you will receive a [redacted] card." On April 5, 2014, I was in the store making a purchase and asked [redacted]. if I could have a [redacted] card. She responded I should have received one at the time my gown was purchased. After explaining what I was told, she did not seem too willing to give me one and told me they were out of them.

(3) I called the store previously to inquire about timing of getting my bridal gown steamed and was told I could have my dress steamed one week before the wedding, which I was happy to hear. However, when I went for my alterations appointment on April 5, I learned that this is NOT the case and that my dress will be steamed AFTER the alterations have been completed, when I'm required to try the dress on again!! This is not satisfactory to me!!

Another example of being misinformed... When I was purchasing my bridal gown, my consultant told me that [redacted] could dye ties to match the cornflower blue bridesmaids dresses. Yet when I attended a bridal show, employees of [redacted] told me that is NOT something they could do.

Is it any wonder why I do not have any confidence in what I'm told by employees of this company?? I am not a "Bridezilla" by any means, but I am not giving up on this matter either. It's clear, by this complaint and the examples noted above, that David's Bridal employees are not on the same page about anything--including credit card promotions!!! I should not be financially penalized because your employees are misinformed, and do not provide ACCURATE or CONSISTENT information!!!!!

As I mentioned previously in this complaint, I have paid my David's Bridal credit card in full in order to avoid additional finance charges. I request, again, that I am refunded the $116.55 in finace charges.Regards,[redacted]

Review: Back in July 2012 I went into David's Bridal to purchase my wedding dress and the store employee told me about their credit card and that they were offering a promo for 12 months at 0% interest, so I applied for the card even asking if it was ok for my Bridesmaids to come back and put their dresses on the credit card so that they can have 12 months to pay it off. I was told yes that the 0% would apply for each purchase. In Feb 2013 I was looking at my statement and noticed that I had accured $57 in interest charges. When I called the bank about it they told me I would have to contact David's Bridal, I called and the lady I spoke with told me no it was only for 6 months and that I should have looked at my receipt and statements and she couldn't help me even after I explained to her what I was told by the store employee. I didn't even know it was on the receipt. When I went back and looked at my receipt the part about the 6months 0% was folded underneath out of view. I went based off of what the store employee told me so knew the time frame that I had before interest was suppose to be charged, so I never went into the details of my statement, I was under the impression by what was sold to me that I would have 12 months to pay it which was why I also let my Bridesmaids put their dresses on my card as well to help them financially. My Maid of Honor was with me that day when the store employee told me it would be 12 months at 0% interest. Her name is [redacted] phone # [redacted] I feel that this is false advertisement on behalf of the store employee and that I was coerced into signing by the offer that she had made to me. If I had known the offer was only for 6 months I never would have signed up for the credit card or I would have paid my portion and had my Bridesmaids pay thier portions off before the 6 months. When I contacted the bank who services the credit card to find out about paying off the part that accuring interest they told me that they apply the amount being paid to all promotion equally with any extra amount going to the higher balance instead of the first promotion that is ending, and in my case because I went back in and had alterations done in Sept 2012 I put mine and my MOH alterations on the credit card which on that purchase they did give me 12 month 0% on, my payments are going more toward that because the purchase on that date was more than the others made intitally when I got the card, so instead of the payments being applied more to the items that are getting charged 26.99% interest, it is going more toward the items that have 0% interest. If I had known this was going to happen I never would have got the card, especially since I have other credit cards that I pay a lot less in with interest, but because I thought and was told I would have 12 months to pay it off which would help myself as well as my Bridal party to just pay it off over the next 12 months and because I was told my Bridesmaids could bring in the temp card number without me being there to put their dresses on. I have had to now pay interest on their dresses and don't feel it would be right to tell them they have to pay me interest on it after I told them they would have 12 months because that was what I was told. And the receipt that was given to me had the temp card number on the top with the receipt on the bottom folded so that only the purchase totals showed and the were stapled together. And when I called to speak with someone at David's Bridal I was basically told that it was my own fault for not looking and taking the word of their store employee who sold me the card.Desired Settlement: I would like to have any interest charges taken off the account and credited back and the promotion adjusted properly to what I was sold by the store clerk at 0% until July which was when I received the credit card, with the items that will charged interest being paid off first.

Business

Response:

See Attachment:

Review: The dress is beautiful and it was perfect when I tried it on. However, the last time that I had a fitting before my dress was altered, I had to switch out my under garments for bigger sizes. That same day, I paid for my alterations and left the store without my under garments. Today, when I went in for my fitting and spoke to someone about the store having my under garments, no one knew anything. The store does not have cameras so there is no "proof" that I walked out of the store without my items. I did not get anywhere when I spoke to two different people. They do have it in the system that I purchased the items back in January and had to switch them out in May. I was told there was nothing anyone could do because there would have been no reason for the store to keep my items and if in fact I did leave them behind then someone would have contacted me. The whole situation is unbelievable! I felt like I was being called a liar. Why would I say I did not have my expensive items if I really did? Everything was paid for in full back in March. The poor response from the people who work there is just sad. There is no way anyone can help me in any way, shape, form, or fashion since there is no "proof" of anything. I cannot afford to purchase these items again! The prices at this store are already outrageous as it is! I will be sure to warn all my friends about David's Bridal and their poor service. They take no responsibility for their own mistakes. I guess with this business the customer is not always right. I am hoping to get this resolved before my wedding which is in 5 weeks!!

Product_Or_Service: Bra and slipDesired Settlement: DesiredSettlementID: Replacement

This store lost and/or misplaced my items and cannot prove otherwise. I would like a replacement of the items immediately!

Business

Response:

September 25, 2014Dear [redacted], Thank you for the opportunity to respond to the concerns of ous customer, [redacted] from our [redacted], FL Store.[redacted] stated that after her alterations fitting she accidently left her previously purchased undergarments in the store by mistake. The store unfortunately had not received any undergarments handed into their lost and found.Our store as a customer courtesy reissued [redacted] new undergarment on 7/2/14.Based on the above information believe we were able to address [redacted]'s concerns to her satisfaction. Please feel free to contact me if you have asy further questions.Very truly yours,Deborah VCorporate Area Customer Service Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I never stated to the company that I accidentally left my items behind. I left them behind because I was not told to take them because of alterations. The store has placed blame on me for the entire incident. After my complaint to the Revdex.com, they magically found my items. My slip was special order so it is not possible that they just gave me replacement items as a courtesy. They found my items and they are afraid to admit to their mistakes. I will not repeat business with this company.

Regards,

Review: I purchased two bridesmaid dresses from the David's Bridal online store, Order number [redacted] . When the dresses arrived their was a blue stain on one and the zipper stuck on the other. Since the dresses arrived so close to the wedding date of 5/10 and since it was a destination wedding it not leave time for a another dress to be sent out. I was able to find one of the dresses in store, but the other one I was not forcing a bridesmaid to wear a stain dress. I am upset because a bridesmaid based in [redacted] for this wedding had the same problem and David's Bridal had to send out two different dresses because the initial dress was damaged. There seems to be no level of quality control within this company.Desired Settlement: I would like David's Bridal to send a shipping label to me so I wont incur the cost of shipping to return the unworn dress and issue me a full refund. I would also like a partial refund of the damaged dress since the err occurred on their part and presented me with a major inconvenience of going to numerous David's Bridals in a day to try to locate the dress. I would like the partial refund to be 50% of the cost of the dress including taxes.

Business

Response:

June 12, 2014 [redacted], We responded to the customers request immediately and provided a return label and authorized her order to be refunded in full.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to David's bridal to get sized with some of my bridesmaids and picked out a dress for the bridesmaids. 2 different ladies helped with this process. One left in the middle of helping and the other stepped in. We selected a dress and we were told as long as they were ordered by the of July that they will have them available. The end of June we made up our minds and picked out the dress that we had chosen. One of the bridesmaids went I to the store to order and pay for her dress and David's bridal had a completely different dress in the system. So I immediately went into the store and they explained that they would try to get the dress and they were u successful. As a result of this I am 3 months away from my wedding day, one of the happiest days of my life and I'm going crazy trying to find dresses. I have been to local retail stores but no one can accommodate so many dresses. I have bridesmaids that were fitted with you guys that live in other states and it's hard to get the exact dress for everyone. This has been an horrible experience for someone's 1st and only wedding.Desired Settlement: Instead if just saying we won't be a me to do it or get the dresses. I would have appreciated you trying to find them in another store or giving me other options and solutions to what I can get or even offering discounts for your mess up.

Business

Response:

September 30, 2014Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], LA store.We apologize to [redacted] for any misunderstanding in reference to her bridesmaid style. When a customer orders merchandise with David's Bridal depending on the style/color, the arrival date can vary from 6 to 15 weeks to arrive in store. Our store did have a bridesmaid style on record for our customer however; unfortunately when the dress was to be order our customer stated it was the incorrect style. The style [redacted] stated was the correct dress and color requires a full 12 week order time.Our store would be happy to help our customer select a bridesmaid style and color that can be ordered in time for her event. As a courtesy we would like to offer our customer $20.00 off each bridesmaid's dress she purchases for her 10/4/14 event.We ask [redacted] to please accept our apologies along with the bridesmaid dress discount in reference to this issue. Please accept our apologies and know that we that this issue and all customer feedback very seriously.Yours truly,Patricia H.Ecommerce Manager

Review: I purchased a dress on 10/24/2014 online as it was not offered in stores. The dress does not fit and I contacted David's Bridal immediately upon its delivery (4 days later) to obtain the required RMA# in order to return the item. The website that creates an RMA# based upon the order # and email address is not working. I have contacted them via email and telephone. I have emailed customer service multiple times and have been told they will get back to me. In each reply, I am directed to a phone # which has consistently directed me to a full voice-mailbox. I have yet to speak with anyone directly about my issue. I have not heard anything from their customer service team in over 1 week. I am now past there 2 week deadline for returns. I have already been billed for my item and I still would like to return it.

Your help is greatly appreciated.Desired Settlement: I would like to return the poorly fitting dress and obtain a refund for my purchase.

Business

Response:

The customer was in contact with our department and our representative failed to keep the customer updated. We are unable to create the RMA which is due to a recent system upgrade.

Review: I went into David's Bridal to find a dress for my wedding. I was a little overwhelmed because my mom is deceased so I had a good friend of the family with me. My friend knew this so she told my consultant, Jana that we would like a, "say yes to the dress experience". Jana frowned at my friend and said, I'm sorry that's TV and this is real life. I should have ended the appointment there, however I proceeded and it didn't get better. My friend and the consultant bumped heads several times so she came into the dressing room with me and said, "Your mom doesn't like me"....I explained that it wasn't my mom and told her she was a really nice person but maybe upset at how the appt started. I ended up choosing a dress, however later changed my mind to something else. The store allowed me to change to my current dress. I went to alterations to try on the dress that was ordered and it was too big so the lady in alterations spoke with Jeff (store manager) to reorder a new one. I went to the counter to wait for him to do the reorder and find out when it would be in. He gave me a date and I left. I went in to DB when the dress was in and when I went to try it on, it was the wrong dress. Jeff ordered the wrong dress. The lady in alterations said they never took my first dress out of the system and therefore that is the one that was ordered and it wouldn't be in until 3 weeks prior to my wedding. When I spoke with Jeff about this instead of saying I apologize he said there were several dresses under your name and I ordered the first one.Desired Settlement: Julie (manager) called me and said that my dress was in the final shipping stages and should be here by the next week and that I'd get 20% off for my trouble...I am so stressed about getting my dress this late and possible alterations being needed that I feel they should do more.

Business

Response:

Dear [redacted]:Thank you for the opportunity to respond to the concerns of out customer, [redacted], from our [redacted], OH store.It is very unfortunate, and we deeply apologize that our employee made an error when exchanging wedding gown styles for [redacted]. The store did correct the error and refunded our customer 20% off the cost of her gown for the issue.We ask [redacted] to please accept our apologies and know that we take this issue and all customer feedback very seriously.Based on the above information, I believe we were able to address [redacted]'s concerns.Please feel free to contact me if you have any further questionsVery truly yours,Deborah VCorporate Area Customer Service Manager

Business

Response:

On 10/1/2014 at 5:04pm a fax was sent to your office with our findings and our final position.

the fax was sent to the following numbers ###-###-#### and ###-###-#### we received confirmation on both numbers fax was received.

Review: My friend and bridesmaid called the David's Bridal location in [redacted], NY two weeks before they made an appointment to make sure they had the style dress and sizes I wanted available. The person on the phone promised they were available in all sizes. So she made an appointment for Sunday 8/10/2014. The arrived at their appointment and tried on the dresses, called me in California to tell me they liked and were going to order the dresses that day. Only then were they told that 2 of the 3 sizes were unavailable in the color and wouldn't be available until November. The girl there just kept saying it was a really popular dress and color. Which makes no sense to any of us because if she would know enough that it's that popular then the company would know and MAKE THEM. I don't believe it is unreasonable to think that a company this large would have difficulty making what they are known for, dresses for weddings. Anyway, they attempted to convince me to change the color. For people who deal with people preparing for a wedding everyday you'd think they'd know I think that's not the easiest thing to do! We asked if she could check to see if they were available in any other stores and she said yes on in TX and one in FL. We asked if we could get them and that's when the problem got worse. She came back and said unfortunately they can't do store to store transfers and again said it would be easier and faster to get a similar color. I talked with my fiance and decided to see about changing the color. We went to [redacted] (also not very helpful or professional) where we had already ordered the tux's to see about the colors and the salesman showed us the only "purple" he knew they had so he would change it to that. Which isn't at all what we had in mind. So my fiance went on a mission to find the original dresses in original color. He called the store the bridesmaids went to and also a few stores in the CA area who said one of the sizes we requested was indeed in the warehouse the whole time and that they had the other size in TX. She gladly called the TX location for us and the girl at that store said they had it but that a girl from a store in NY (the store we originally went to) just called to ask about the dress and they told her it was non-saleable because of a tear. I go back to the day the bridesmaids were there; NO ONE told them there was a tear in this dress in TX and no one said there was easy access to the other dress that was in the warehouse the whole time! We attempted to talk with the manager at the location in NY per the request of a manager at a store in CA who said that as a manager he would take care of this issue but that we would have to go back to our originally had the problem. The manager there just said I wasn't there so I don't know what happened and I don't know who you spoke with when you first called so I can't say that anyone told you we even had the dresses, as it is a very popular dress and color. My whole point is to say, no one knows what they are doing in this location and their management just lies to cover up employees’ incompetence and error. In the end I had to change the entire color of the wedding because I don't have time to waste trying to find somewhere else that has a dress in the color I am looking for. Also after 2 of the bridesmaids ordered the next day a 3rd went to order hers and the person there couldn't find their orders or names and said maybe they went somewhere else but we don't know what the style or color of the dress you are looking for is!! I gave her order numbers of the 2 and she also had to call my mother to find out what was happening. Once again; no one knows what they are doing.Desired Settlement: I feel like they need to reimburse some of the money we paid and/or give a free dress, as one of the bridesmaids in CA has yet to order the dress. I also ordered my wedding gown from another one of their store in CO months ago and I have to have it steamed and perhaps a final fitting in NY before my wedding in 2 months and I am absolutely dreading going there. Just feels like something else would get screwed up. Also for the future they need to make their associates actually check on things they call or ask about before they go in and waste a bunch of time and take responsibility for errors not blame other people or not lie to cover these errors.

Business

Response:

September 30, 2014Thank you for the opportunity to respond to the concerns of customer, [redacted], from [redacted], CA store.We apologize to [redacted] for any misunderstanding in reference to our ordering process.When a customer orders merchandise with David's Bridal depending on the style/color, the arrival date can vary from 6 to 15 weeks to arrive in store. Our store did have the bridesmaid's style available in different styles and colors for our customer's party to try on, however that particular color our customer wanted to order the style in required a full 12 week order time.When [redacted]'s bridesmaids went to the store on 8/10/14 to order style [redacted] Sangria they did not have the required full 12 weeks needed to order that particular color before the 10/18/14 event date. Unfortunately, due to order time constraints we are unable to acquire this style in Sangria in time for [redacted]'s event.Our store would be happy to help our customer select a bridesmaid style and color that can be orderedin time for her event. As a courtesy we would like to offer our customer a free Wedding Gown Preservation Kit, so she can have her gown cleaned and preserved after her wedding.We ask [redacted] to please accept our apologies along with this preservation kit in reference to this issue. If possible we ask our customer to please contact us at hpr earliest convenience with the address she would like us to ship the preservation kit.Please accept our apologies and know that we that this issue and all customer feedback very seriously.Yours truly,Patricia HEcommerce Manager

Review: First I would just like to say that I think they're policies are ridiculous as far as altering orders , I completely understand if you personalize you cant cancel , but to add to an order they dont let you either (Stupid), I ordered some personalized wine glasses (by the way they are very cute ) but some of the personalization is faded upon arrival and needless to say I dont have time to reorder .Desired Settlement: I would like some type of discount .

Review: I purchased a wedding gown from David's Bridal. Three days after picking the gown up out of layaway I found make up in the inside of the dress across the bust line. The underarm was also dirty. I do not wear make up and there was no make up in the dress when I tried it on. I called the store and spoke with Nicholas who is the manager. He told me that the dress would be cleaned when I come in for alterations. I later called and spoke with Elizabeth who told me that it would not stain if I waited until August 2, 2014, which is the day of my alteration. I do not see how they would allow make up to sit that long and not think that it should be cleaned sooner. I am truly dissatisfied with the service I was given. There was a lack of concern and urgency since this is a very important and special day for me. No one has yet offered to clean the dress before the date of alteration.Desired Settlement: I want the dressed cleaned immediately.

Business

Response:

September 23, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], LA store.We apologize to [redacted], for any misunderstanding in reference to our policies.Our records indicate our customer created a layaway with us on December 8, 2013. In store layaway is used as a purchase option allowing our automatic installment payment within 60 days on in store merchandise only. David's Bridal is a ready to wear Bridal retailer, when a customer purchases a wedding gown with us, they are given a complimentary spot cleaning, bead check and first layer steaming. If you are having your alterations with David's Bridal this can be done at the same time or if you are not having your alteration done with us you can drop the gown off the gown for this complementary service and alterations will give you a pickup date. If you are dropping off we ask that you please give the store at least two weeks for this process.If you are not having your alterations done with David's Bridal this process must be done before any other alterations are started once someone else alters the gown we can no longer honor this service.We ask [redacted], to please contact the store at her earliest convenience to make arrangements to drop off her wedding gown for this service.David's Bridal [redacted], LA Store [redacted]Please feel free to contact me if you have any further questionsSincerely yours,Deborah VCorporate Area Customer Service Manager

Review: I ordered items online weeks before my brother's wedding and the wrong item was shipped to them. They made attempts to drop off the correct item but no one was at home the times they showed up at the house as everyone works. I was finally able to contact someone with the Customer Service Department (it was extremely difficult to find contact information online) and I gave them a new address to have the order shipped to and they shipped half of my order to the new address. Also, they are making my sister-in-law ship the incorrectly shipped item via [redacted] back to them (and she has to pay for this). I asked for a discount on my order twice due to their inconvience and this was never addressed. I asked why only part of my order was shipped and they have no explanation for this.Desired Settlement: I want the rest of my ordered shipped ASAP and I want the amount of my order refunded back to my bank account. In addition, my sister-in-law should not have to pay to have the incorrectly shipped item shipped back. They should have someone pick it up from her; the person who shipped half of the correct order should have picked it up at that time!

Business

Response:

June 26, 2014We responded to the customers request immediately and provided a return label and authorized her order to be refunded In full.[redacted], Ecommerce Manager; [redacted] - Fax ###-###-####

Review: Upon arriving in the store we were assigned a young lady to handle our bridal party who was clueless as to what she was doing once she took all the bridesmaids dress measureurement and told the girls what sizes to order we paid for our gowns plus bride bought her gown when briadmaids gowns came in NOT one was correct one to short one way to long one way to small one way to big upon contacting the [redacted] branch we were told it wasnt their fault then why take measurements the manager call one bridesmaid fat threw a smaller dress at my daughter no one has ever been so unprofessional in my life I now owe 60 dollars in alterations for my daughters gown upon complaining to corporate I was told I know those gals they arent like that what ever happened to pleaseing the customer customer satisfaction I have no problems paying for the alterations however this store really needs checked into due to how many peole they are taking advantage of due to limited bridal stored in the areaDesired Settlement: Not to pay for the alterations

Business

Response:

See Attachment: