Davidson Defense Reviews (%countItem)
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Davidson Defense Rating
Address: 333 N State St, Orem, Utah, United States, 84057-4747
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Address: 333 N State St, Orem, Utah, United States, 84057-4747
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I ordered the, CO-21104 Adaptive Tactical LR-308 Finish Your Lower Rifle Kit ( Order number: DD-***
Order Date: 5/20/2020 ) . and there was no Trigger and Hammer Pin with the order.I contacted them on 6/7/20 and
have sent emails, created service ticket, and attempted to call the customer service and have not been responded to. The phone number listed on website has a message advising that service agents are not available and disconnects the call, I have not been able to get past this recording on multiple attempts. My emails and service order tickets ***,***, have been un-responded to as well.
We apologize for the error made on this order. We have shipped the replacement parts today. I have also emailed the customer with the tracking for this missing parts order. Thank you for your business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. It is so sad that this is the only way this matter
was resolved, was through a complaint at the Revdex.com. Customer service should be high on the list for a business that wants to stay open during these rough times.
Sincerely
I have tried contacting Davidson Defense multiple times about my order and never received a response. My order has passed the shipping time frame for its category. I would appreciate it if Davidson defense would reach out and help resolve my problem.
We apologize for the delay with the customer's order. Due to the amount of orders placed and shipping delays from our vendors, we had an item out of stock on this order. We contacted the customer and found a substitute item to replace the out of stock handguard. We were able to update the customer and get their order shipped today, June 12th. Thank you for your business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I would like to apologize to Davidson defense for having to come to complain on here since I dont like to complain but it was known that this is was a guaranteed way to get a response back.
Sincerely
on April 25, 2020, I order two upper assemblies (part# PI-40244)chambered in 7.62. I received 2 good looking assemblies chambered in 5.56. I called Davidson Defense on May 26, 28, & 29 and , even though the automated system said that there was a 5 minute wait time, no one answered. I even left my phone number with their automated system and I didnt receive a call back. I also emailed on 5/26 and 6/3 and have not received a response.
order # ***
date ordered 4/25/20
date shipped 5/14/20
We have reached out to the customer to resolve this issue. We have emailed the customer a return label to get the incorrect parts shipped back to us so we can get the correct ones sent. We apologize for the mistake made on this order. We appreciate the customer's patience and civility as we got this issue resolved. Thank you for your business!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered a upper assembly and accidentally selected the not assembled option when I wanted to have it already assembled, I sent two emails and called more then 20 times these past few days and I have not gotten a response or any communication whatsoever
I have added assembly to the customer's order and sent a paypal invoice to their email to get that paid for. I also emailed the customer with these details. Thanks
We were able to get the invoicing issue figured out and the order paid for. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Made a purchase on may 26 for a VISM Tactical body armor with level 3 A plates only email I got was a order confirmation and order number DD-*** nothing else. It's been outside of the shipping time frame and still no email called the contact number to only wait for an 1hr and then getting a response with no agent's available at the time then hanging up, sent several emails as well and didnt get any response back.
We apologize for the delay with this order. The order shipped 6/5/20. Thanks
If I could give this review 0 stars I would. First I’d like to state that I ordered a unassembled aero lower with an SBA3 stock and lower parts kit, we only received the stripped lower, customer service states they shipped and weighed everything, yet, can only give me 50% refund for order, I don’t want a refund, I just want what I ordered, first I was told the lower parts kit was shipped to my home address, then I was told it was shipped to my FFL with the stripped lower, they then want to blame fedex for taking the LPK and they want to make a claim against them. Who takes a lower parts kit but not the receiver?? To this day I still don’t know if I’m going to receive these parts. Order #DD-***, missing parts include SBA3 brace, lower parts kit complete
We reached out to the customer with proof from our system that all the parts were picked/shipped in one order. We asked for a picture of the items received and the packaging so we could file a claim with Fedex but they had not kept the items needed to file a claim. We offered a 50% courtesy credit as liability for the package falls onto Fedex after they receive the package from our warehouse.
I have sent emails, created service ticket, and attempted to call the customer service to obtain an RMA number to return my order and have not been responded to. The phone number listed on website has a message advising that service agents are not available and disconnects the call, I have not been able to get past this recording on multiple attempts. My emails and service order tickets (*** & ***) have been un-responded to as well. Order number is DD-
We apologize for the delayed response to the customer. I have emailed an RMA to the customer along with return instructions. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased a "Laylee" unassembled upper kit and when I received my purchase the gas tube was short and the BCG was not in the package. I reached out to customer service a week ago expressing that I did not receive certain parts. I've called customer service during regular business hours and I've also called the number listed on this site. The number on this site says that the number is busy and the number on their website says that there are no representatives available. I assumed a upper assembly kit would have a barrel with the correct gas tube length and a BCG, especially for the price I paid.
We apologize for the confusion and for the incorrect item sent. I have reached out to the customer with an update on his order. Unfortunately, the kit that they ordered does not include the BCG. We have shipped a replacement gas tube to replace the incorrect one that was shipped. We would like to thank the customer for their patience while we got all this sorted out. Thank you for your business as well!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. It seems like the only way to get to their customer service is through Revdex.com. I am glad you all are so good at what you do! Thanks!
Sincerely
I ordered a lr .308 80% lower as well as 2 magazines, one of the magazines is no longer listed on the website, and I have called and emailed to no avail, I honestly don't want the magazine anymore. It's holding up my shipment
I had reached out to the customer after receiving this complaint to give an update. We were able to get the customer's order shipped today 6/1. We want to thank the customer for their patience while we got this order sorted out and shipped. Thank you for your business!
II bought an AR-10 from them and it’s never cycled correctly. I’ve been trying to to get ahold of them since January and phone calls won’t go through and emails are not responded to. I am now fixing a brand new gun with my own money
We have reached out to this customer and resolved this issue. We appreciate the customer's patience as we got all this sorted out. Thank you for your business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered a sba3 complete lower receiver from the company my card was charged and I got the confirmation that my order was complete. A few days later I received two emails one stating that the order was cancelled and then second I received an email stating I was getting a refund it’s been almost a week and I haven’t received any refund. I tried to call there customer service number but it keeps saying unavailable then the line hangs up.
A refund was issued on 5/21 and processed 5/22. If the money has not hit their account already, it should in the next day or so. Thanks
Complaint: ***
I am rejecting this response because:
Sincerely,
***
today is the 26th I haven’t received any refund if it was processed on the 22nd I would like to know when should I expect my refund?
As I already stated in the last response, a full refund was issued 5/21 and processed on 5/22. We have NO CONTROL over how long it takes for the bank to process the refund. I have emailed the customer with 2 different proof of refund documents. We kindly ask that the customer reach out to their bank if they have questions about the time frame on the refund getting fully processed. We have done everything we can on our end. Thanks
My order # DD-*** Was placed on 05/08/20 I made a account with my email and almost instantly after checkout I got a email from Davidson Defense for confirmation on my order DD-***, I have tried to track the order thru my account on their website but nothing appears I have emailed them to cancel my order or give me a update, I ordered the upper from them assembled but I have no update on it after the order placed I wpuld like to cancel or have a update on my order, they are quick to take the money from your card but after that its like they disappear no emails answered just the auto emails and no answered phone calls or returns
I have reached out to the customer with an update on their order. I also changed their address as requested in their email to us. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered a rifle kit from this establishment 21APR20 totaling nearly 800 dollars. Since then there has been nothing but headaches trying to get some sort of information on where my order was. It wasn't until almost a month after I made the order that it was shipped with a very unprofessional email simply stating "we got it, its shipped". . The email was attached with a shipping number and an itemized list of my entire order that I have been following up to the point of being delivered. The order has been delivered but only partially. I am still missing almost 600 dollars in parts and I am losing my patience. I have no other tracking number for anything else. Since I have made the order I can't get ahold of anyone. The lack of communication has made this entire experience far more difficult than it needs to be. It is infuriating that I have to write a complaint here in hopes that they reply. I request I get some sort of contact back with the rest of my order in a timely manner or a refund of the products that I never received.
I have reached out and maintained contact with the customer providing updates. Their order is shipping out today 5/29. I have reached out with tracking info also. I would like to thank the customer for their business and courtesy while we got this order all figured out and ready to ship. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
took 3 weeks to get a shipment, several Items missing from order, several attempts to contact both emails and called with NO response whatsoever . had to file claim with credit card company
We apologize for the multiple issues with the customers orders and lack of response from customer service. We shipped the missing parts despite the chargeback filed by the customer with the credit card company to try to make things right. We hope we can get this all resolved after we receive a decision on the dispute on the charges.
Contacted company multiple times through email and by phone with no response. Product was ordered showing no status nor update.
We apologize for the lack of updates. The customer's order shipped today 5/26. I have reached out to the customer via email to see if they would still like to cancel and have given instructions on how to proceed if they would still like to cancel. For future reference, assembled uppers are currently seeing a lead time of 15-17 BUSINESS days, so we were well within that time frame on getting this order shipped. We apologize again for the delayed response to the customer's inquiry. We look forward to following up with the customer to ensure they are satisfied with the order. Thanks
This company must have no actual customer service department. I ordered an item on Saturday, 5/9/20 and requested that the order be cancelled on Monday, 5/11/20. This first email received an automated ZenDesk reply saying that one of their customer service team would review and get back to me. This never happened. It did state that their shipping times were 10-14 days on the particular item that I had ordered. So my cancellation request was well within a practical time frame.
After receiving no response to my first email, I sent another two days later with the same result- nothing. To more subsequent emails were sent with no results. Phone calls to their customer service line resulted in nothing but being placed on hold with an automated service for over 20 minutes.
On 5/18/20, I received an shipment confirmation email. So at that point, I began sending emails requesting a RMA number and attempted more phone calls. Same results, no email response, no answered phone calls.
The unwanted item, ordered 13 days ago, arrived at my door today. I have no idea how to get in touch with these people. I've currently been waiting on hold with their customer service line for 36 mins. I'm on hold right now while typing this. I suppose I'll try to get some remedy from my CC card company. If the quality of the products is anything like their service, buyer beware.
We apologize greatly for the lack of communication. I have emailed the customer a return label. We hope to have a chance to redeem ourselves with this customer in the future.
So like many others, I've placed my order through Davidson Defense and heard nothing, nobody replies by email, phones are NEVER answered and they disconnect you.... Most frustrating order I've ever placed...... over $300.00 spent with this company and they leave you hanging... everything is in stock, all individual components no assembly and it's been a 5 days with no response from them, a coworker ordered the same day as me and it shipped that day.... what kind of strange service is this?
We apologize for the lack of communication with the customer. Their order was placed 5/17 and shipped 5/26 which is fairly standard timing for this type of order. We greatly appreciate the customer purchasing from us and hope we provide a better experience on their next order.
I ordered a kit from them and received the wrong parts, I've tried calling, emailing and haven't heard from them and I left a call back number, I needed the parts so I ordered from another company.
We reached out to apologize for the mistake made on the customer's order. We refunded him the price paid for the incorrect item received even though he refused to work with us to ship back the incorrect item. He was upset at the refund amount since he claims to have paid more for a replacement part elsewhere. We are not obligated to pay the price that another company charges and our system will not allow us to refund for more than was paid for the item. We have done all we can to get this issue resolved and it seems the customer wants to drag it out for the sake of causing a fight. We offered all the possible resolution options and the customer is still not satisfied. We apologize that the incorrect item was sent but we also would like some cooperation on the customer's end to get this resolved. Thanks
Complaint: ***
I am rejecting this response because:
I will settle for $35.00 I'll be loosing money but I want this resolved. I'm an upstanding citizen who just wants what I had to pay for, I hate that the only way I could get contact with Davison Defense is through the Revdex.com.
Sincerely
As I stated in the first response to this dispute. We reached out to the customer to have him ship back the incorrect item that was shipped to them. They refused to work with us on that so we refunded the amount paid by the customer for this item anyway to settle the issue. They were unhappy with the refund amount but our system will not allow us to refund more than was paid for the item. We are not responsible for paying the cost for a product purchased by the customer from another company. We apologize again for the mistake made on the customer's order but the item has been refunded IN FULL. Thanks
On 5/5/2020 I placed an order with Davidson Defense. Order Number DD-***. I have never received any shipping information regarding my purchase and I have tried repetitively to contact them by email and by phone and cannot seem to reach them. They took my money the minute I placed this order and since that moment I've had no interaction whatsoever. Every time I've tried calling I wait on hold almost exactly 30 minutes and then a recording says no one is available and hangs up on me.
The customer's order shipped 5/20 and I reached out to provide tracking information. Thanks
This place is a joke and so is the customer service. I ordered an assembled lower and assembled upper. The upper was damaged and it was very clear that it wasn't from shipping. The lowers safety didn't even work. Completely locked up. Stay away from this place the quality of work is horrible and customer service is a nightmare
We have reached out to the customer to resolve these issues and replacement orders have been made and should ship out today or tomorrow. We apologize for the issues with their order and want to thank them for their business.