Days Inn

Was very pleased with the visit from Jared todayHe flushed out my tankless water heater, checked all the plumbing in my house, and replaced an aging kitchen faucet with a new oneHave been doing business with Benjamin Franklin for over years now, and have never been disappointed

This is the second experience I have had with Benjamin Franklin Plumbing
Always professional, friendly and very efficientTrevor and Joe arrived on time, explained work to be and price before starting work

I had pre paid reservations made at Days Inn through a 3rd partyI was very dissatisfied and uncomfortable by the hotel's shabby management, the disrepair of the premises the cleanliness of my room but especially my safety
I did not stay for the length of my reservation because I felt unsafe in the hotel and the area
The lobby was locked at 9pm and you had to speak to the clerk through the drive through window
At the time of my brief stay from 7pm-1am September 2- September there were Altamonte Springs patrol cars with lights flashing arresting "roomers" from the hotel
I have been trying to get a refund for the prepaid reservation because I could not stay at Days Inn! It was run down, filthy, and over and above unsafe
I have asked them to return my money for days at leastThey said since I prepaid the won't refund my moneyI even went so far as contacting Altamonte Springs PD to get the record of the incident report from the hotel at the time I briefly stayed thereJust to prove the place wasn't safe
I contacted ***the travel agent, the 3rd party*** the hotel chain and VISA
I believed I would be at a hotel in a safe areaI assumed I would be reserving a hotel that wasn't a slum or in disrepair
They didn't try to correct the mistake and just because I paid up front and booked the hotel through 3rd party I should be able to decide where I stay

Benjamin Franklin sent a plumber out on the next day, even though I didn't have an emergencyJairo was very informative, skillful, pleasant and helpfulI required a new hot water heater and he installed it right thenGreat service!

We are very sorry for the fire damage which occurred to the customer's items. The customer chose coverage at cents per pound times the weight of each item, or in this case, the weight of the shipment. Since the maximum settlement that we could pay under this coverage was $that
amount was paid to the customer to enable them to start replacing items as quickly as possible. The duffle bag which was put into a dumpster was placed there by the fire crew. That being the case it would not be removed by either the carrier crew or the salvage yard personnel because of concern for any chemicals that might have been used to fight the fire. It was originally reported that the customer's items were located in the middle of the truck where the worst damage was concentrated but it was later found that his shipment was in the front of the truck where the damage was less severe. we apologize for the conflicting information. Because the customer did not purchase full coverage, he would be responsible for the further transport of his items, but the original transportation charges which he paid have been refunded in full to him. There was never any intention to sell the items off of the truck and this fact has been told to the customer

Paul at Benjamin Franklin was extremely knowledgeable and worked hard to make us happyAll the personnel were friendly and efficient

I check her account she checked in under rate of + tax rate there was no $ rate..and she was a trouble for the customer and employee at the desk.she was using our business center more than or hrs at the same time when other customer need it toowe request yesterday and request her today
but she try to threat and never leave the desk and she created a drama.so we call the cops and get her out from the property.and she never complain about rates or anything to us she and her mother who paid money for her they were happily ready to pay on that rate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I contacted the head office yesterday so this issue would be over withThey told me the refund was sent out Monday And they had a delay cause they got the address wrong the first timeI did get the check in the mail today for $Not a full refund but I'm done fighting with them. You can now close the case.Thank You,***

The waffles that they had out to eat had green mile or something like this on pieces out which I showed person on duty and he threw them away and also the jaguzza in our room had people's hair in it for this we complained and the person on duty gave us some towels and something for us to clean it up

Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Days InnWe are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experienceYou can count on our team to help resolve your concernsDays Inn is committed to assuring that
all of its properties provide good service and quality accommodationsWe would be happy to assist *** on resolving the concernPlease provide the following information to help us expedite the process: Address of the propertyAs soon as we receive this information, Knights Inn Customer Care will look into this further and respond backIf your office requires any further information regarding this, please contact me at** *** ***Sincerely, Tara E*** Customer Care RepresentativeSent on: 12/16/10:08:AM

very professional, courteous, and reasonably pricedHighly recommend this company for all your plumbing needs

We were very satisfied with the service and the honesty of the team They dressed and presented themselves professionally

Benjamin Franklin Plumbing worked at my home recently and they did a fine jobThe service tech was excellentHowever, I wished they itemized the bill

I needed the water heater replaced at my house and learned of this business through a discount program at work The phone staff were very professional and prompt with scheduling an appointment The technician was very friendly and explained all the work to be completed The work was completed quickly and was top notch in appearance and quality Very happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

timely, friendly and thorough check of all plumbing systems in my home

I am pleased with the timely and expert plumbing by John who replaced our old (and dysfunctional) garbage disposal unit He was quick and fully explained what went wrong with our old unit and how to maintain our new unit Excellent work and customer service

Initial Business Response /* (1000, 6, 2016/04/13) */
The claimant's claim was received on 3/10/A carrier has days to pay, deny or make a compromise settlement on a claim; our claims, however, are usually completed within -daysTheir claim will be completed within the next few
weeks
Initial Consumer Rebuttal /* (3000, 16, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On April 25, 2016, the business provided the following information:
The customer's claim settlement check was issued on April and should be received by the customer soonUNCASHED UNTIL FAIR PAYMENT IS MADE CAR SCREENS XCARS *** WINDSHIELD REPAIR WAS *** INFORMED AQND RATING SERVICE NO RESPONSE FROM THEM
There were items on the claim which could not be reimbursed
The claims department performed a trace to locate the items claimed as missingThe trace was unsuccessful
The customer did not note that any items were missing at the time of delivery
This statement is I did put x on not all items were deliverd and stuff missing from boxes but the delivery manager "*** " did not give us his last name and was very disrespectful man ,SNATCHED THE PEN FROM MY HAND AND CHED THE DELIVERED SAFE BOXI sewar this man was raving his arms and tone and content of his comminucation were very RUDE and threatening
PHOTOGRAPHS MISSING:
I showed this to the estimator send to our home
The missing photographs are
1) Baby Pictures
2) Wedding pictures
3) college days photos
4) Photos of my deceased Broyher and father
5) our Birthdays and special events
6) Memories of our great Grand parents
The Cost would be more > *** IF I have to put a dollar amount to it
The items missing from indies the box
Microwave Sharp - CuFtMid-Size *** Black
Review of the shipping documents show no notations or exceptions made at the time of delivery to indicate any items or cartons were not receivedThe inventory states "Important notice to customer; Inspect your shipment carefully!Make sure that every item listed is accounted for at deliveryIf there is a shortage or damage note same in the remarks/exceptions at destination column." As no exceptions to missing items were made, the carrier cannot assume responsibility for any missing items.Items MISSING FROM INSIDE RIPPED OFF BOXES
THIS ITEM WAS UNCHEKD BY ME AND RECHEKED BY THEIR DELIVERY MAN NAMED ***
Regarding the dining table, the furniture inspector could not determine that there were any damages at the time of their inspectionThe table leaf can be removed and put back in the table, the mechanism does not appear to be damaged and the table opens and closes as neededBased on this information, we cannot accept responsibility for this itemTHE SLIDING LEAFLET IS CHIPPED OFF
The customer may contact the carrier and request of their claims settlementReviews are generally completed within 30-days.NO RESPONSE
Final Consumer Response /* (4200, 24, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you open the document CUSTOMER CHECK OFF SHEET
REGISTERATION XXXXXX at the end where it says items missing /damaged at the time of reaching DESTINATION
it is marked YES THEY ARE DAMAGED
*** the delivery guy had SNATCHED PEN FROM MY HAND AND MARKED "NO" as clearly seen
THIS SIRVIA COMPANY AND ITS BUSSINESS ASSOSOCIATES *** *** CRP, GMS Director of Corporate Relocation Services-Coldwell Banker Residential Real Estate) run a bogus warrented home relocation services
CLEARLY SEEN THE I HAD MARKED THAT THEY ARE DAMAGED MR *** TOOK PEN FROM MY HAND AND ASKED ME TO SIGN THE PAPER AND SNATCHED IT AWAY BEFORE I COULD ADD MORE COMMENTS IN MISSING ITEMS AND DID NOT GIVE ME A COPY OF THE ABOVE DOCUMENT
I NEED TO BE REIMBURSED FOR MY MISSING MICROWAVE AND HONDA & TOYOTA CAR SCREENS AND LIST I HAD DONE,
THIS IS INSULTING TO CUSTOMER TO TREAT THEM BAD AND MAKE THEM GO ON THEIR KNEES TO GET THE DAMAGED TO PERSONAL ITEM REFURBISHED ....ESP FAMILY PHOTO THAT'S SO LOWLY PRICED FOR CONSOLATION
YOU HAVE ALL THE INVOICES FOR CAR MICROWAVE PHOTOS ETC
PLEASE MAKE THE PAYMENT ASAP!!!!!!!!!!!
Final Business Response /* (4000, 22, 2016/05/19) */
The customer did not make any notations of cartons being opened at delivery and contents being missingThe attached customer check off sheet completed by the customer on delivery day shows extensive notes were made but none dealt with missing items from delivered cartonsThere is also instruction on the check off sheet and on the attached inventory page advising the customer to immediately contact our toll-free number if any items were missingTheir claim was not received, however, until months after their shipment deliveredRegarding the car, this item was not moved with North American Van Lines but instead was shipped through an unrelated third partythe customer has been advised to contact her moving coordinator for assistance with the car claimSince NAVL did not ship the car, we cannot address the customer's concerns regarding this matter

This concern has already been addressed and we feel the issue is closedMs*** has or will shortly receive a check in the mail for one night's stay. Best Regards,*** ***General ManagerComfort Inn . *** ** *** *** . *** **
***Phone: ###-###-#### Fax: ###-###-####Days Inn . *** ** *** *** . *** ** ***Phone: ###-###-#### Fax: ###-###-####email: ***

I called this morning about buying an installed replacement water heaterI had full information on the scope of work, with photographs, that I could have sent to them via emailThey refused this offer and said that they would send a plumber to the job site with a water heater on the truck, and he would quote a price at that timeI asked for a ball park price and this request was refusedThe person that I talked to said that if I purchased the water heater from them they would waive the $service feeWhen I asked if their final price was out of line and I rejected their offer, would I be billed the $service fee, and the answer was yes!!!
In my opinion, paying $for a salesman to come to my house to quote a price is way out of line and deserving of a one star ratingI have since purchased a water heater from a company that believes in honesty and good customer relations!!