Dealer Services

We did not call [redacted].  We have been having issues with people saying we called them when we have not.  We have placed a notice on our Revdex.com web site.
 
Sincerely,
 
Michael S[redacted]
President

[redacted] deposit was refunded to his [redacted] card on February 8, 2016 at 5.24PM, transaction ID [redacted].  We have verified the refund with our merchant company.  [redacted] needs to contact his credit card issuer to confirm the transaction. 
I have instructed our...

office to mail [redacted] another copy of the refund receipt.  All the information he will need for his issuing bank is on the receipt.Sincerely,
Michael S[redacted]
President

THIS COMPANY HAS BEEN NOTHING BUT KIND AND VERY COURTIEOUS TO ME AND MY ASSOCIATES THAT HAVE PURCHASED THIS WARRANTY, THE REPS ARE VERY PATIENT AND UNDERSTANDING LIKE THE TIME I WAS OUT OF TOWN AND I HAD A BREAK DOWN AND THEY CAME TO MY RESCUE!!!!! THANK GOD FOR THE SERVICE THEY PROVIDE AND I WILL RECOMEND THEM TIME AND TIME AGAIN... MY NEIGHBOR AND FAMILY MEMBERS HAVE THIS COVERAGE AND THEY TELL EVERYONE IT IS A DREAM COME TRUE THANKS LIBERTY AUTO PROTECTION FOR THE GREAT SERVICE YOU HAVE PROVIDED FOR ALL OF US...

Complaint: [redacted]
II am tired of...

companies hiding behind their telemarketing firm and pointng the finger in every direction except the face in the mirror. I will file civil charges if I am disturbed again 
 
 
I am rejecting this response because:
Regards,
[redacted]

Dear
We called [redacted] once on March 7th.  We placed [redacted] on our in house Do Not Call List on March 8th.  Our company does not do mail solicitations.  The other contacts [redacted] is complaining of are not from...

us.
Sincerely,
[redacted] B. S[redacted]
President

[redacted]
Better Business...

Bureau
1262 White Horse-Hamilton Square Road
Hamilton, New Jersey 08690
 
 
July 22, 2016                                      ...⇄ RE: [redacted]
                                        ...⇄ # [redacted]
 
 
Dea[redacted]
We have not called [redacted]  If he would send us the caller ID of the company that did we will investigate.  Recently we have been receiving complaints from consumers for calls we have not initiated.
 
 
Sincerely,
 
 
Michael B. S[redacted]
President

Complaint: [redacted]
I am rejecting this response because: That is not my phone number. They need to take a closer look and fix it. My number is [redacted]
Regards,
[redacted]

Please be advised that [redacted] policy was canceled on...

November 1, 2014. A full refund in the amount of 59847 has been issued back to her credit card, The deposit of 460.00 was credited back on November 21, 2014 and the first payment of 138,47 was credited back on
November 25, 2014.
We are sorry for any inconvenience.

[redacted] Revdex.com of Southern & Central New Jersey
1262 Whitehorse Hamilton Square Road
Trenton, New Jersey 08690
October 3, 2014 RE: [redacted]  # [redacted] Dear [redacted] We did not sell [redacted]...

[redacted] her service agreement. [redacted] bought her service agreement from [redacted] We contacted the administrator of [redacted] agreement and discovered that [redacted] car rental was authorized.
Sincerely,
[redacted] President

[redacted]  submitted a copy of her salvage title on April 2, 2014   [redacted] was issued the balance of her refund  $337.95 by check  #[redacted]  on April 16.2014,      Giving her full refund on...

$803.39

We have issued a full refund of $499.00

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do apologize for submitting the complaint under the wrong company, however the New Jersey address is what was listed on my documentation.  
I would like clarification on the issued refund, though, as I have not received any checks in the mail nor have any credits been posted my credit card used for the down payment.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This what I had requested via my many phone conversations when your company was soliciting me. Maybe your company should revise its policy regarding sending out confirmation letters.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]Revdex.com of Southern &Central New Jersey1700 Whitehorse HamiltonSquareTrenton, New Jersey 08690September 2,...

2014                                      ...⇄ RE:[redacted]                                 �...⇄ #[redacted]  Dear [redacted] purchased hisservice agreement from [redacted] ([redacted]i) notus.We handle the administrationfor the agreement [redacted] Purchased.  Wehave contacted [redacted] and have confirmed that a refundhas been made to [redacted]   Sincerely, [redacted]President

Dear [redacted]RE: [redacted] purchased his agreement from [redacted] of California on August 13 2014, NOT US.  However we contacted [redacted] and secured [redacted] a refund prorated from April 2015.  April was when [redacted] said he first...

asked for a cancellation.Sincerely,Michael B. S[redacted]President

[redacted] telephone number [redacted] was placed on
our do not call list on June 9, 2014. We are Sorry for any inconvenience we may have caused.

[redacted]

face="Calibri">Revdex.com of Southern & Central New Jersey
1262 Whitehorse Hamilton Square Road
Trenton, New Jersey 08690
 
 
June 19, 2015                                      ...⇄ RE: [redacted]      
                                        ...⇄ #[redacted]
 
 
We received [redacted] request for cancellation on May 28th.   [redacted] was refunded on June 16th.
 
 
 
Sincerely,
 
 
Michael B. S[redacted]
President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I have a vehicle service warranty with this company (policy # [redacted]. I took my car for evaluation in march 2014 and was told the rear axle was bent, at that time I did not repair the axle. On September 8 2014, I took the vehicle for service and found the front bearing and hub defective along with the bent rear axle. Us Dealer service refused to pay for the rear axle or any defect related to the axle, although it was reported defective in March. The bill of $603.71 was submitted to US dealer and up to today September 13 2014. This company has yet to pay full payment to the shop, they only send $303. Now I have no choice than to pay the difference so I can have my car release. I think this company is out to rob me and it customer service is very poor with agents that will not work with you. all they want is my money without holding their end of the bargain. I will be canceling this service at a price of $75, meaning I will be losing again.They never gave a reason for anything and keep giving contradictory statements to me and the shop. Overall this business deserves an F.Desired Settlement: I need my axle and associated parts replaced because it was bent in March and still is regardless if I fixed it then or now. Nothing else was damaged due to non repair of the axle. also I need the full payment to the shop or the difference with rental fees return to me.

Business

Response:

Ms. [redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse HamiltonSquare RoadTrenton, New Jersey 08690 October 3, 2014 RE:[redacted] Dear [redacted] On September 8th[redacted] repair facility started a claim for the front and rear hubbearings on his vehicle. We approved thefront hub bearing but the rear bearing damage was caused by physical damage tothe axle causing it to bend. On page 13 paragraph 9 of[redacted] service agreement there is exclusion for all failures caused byphysical damage. At this time [redacted]repair facility has received payment in the amount of $443.21 for the approvedwheel bearing. sincerely,[redacted]Claims Manager