Dealer Services

Review: I own a 2008 KIA Sorenta XL. My tramission has gone out. I purchased a 100,000.00 warranty contract with Dealer Services and only have one payment left which is due 02-28-2014. I took my vechile to [redacted] in North Little Rock AR who confirmed I have to have a new one put in. The cost is $2,200.00. Inspector came and looked at the vechile that I left with the repair shop and he is refusing to get it covered. I took this warranty out in good faith and have paid $162.20 every month with a deposit at the time of purchase of $270.00. Now when it comes time for the repir, they are refusing. They are rude on the phone in the claims department and won't tell me why. I have to have my vechile to get to and from work. Please help me, I beg of you. My life depends on it.Desired Settlement: I want a new transmission put in my vechile that is covered in my contract.

Business

Response:

Ms. [redacted]

Revdex.com of Southern &

Central New Jersey

March 7, 2014 RE:[redacted]

[redacted]

Dear Ms. [redacted]

Ms. [redacted] called in a

claim on February 12th. An

independent adjuster inspected Ms. [redacted]’s car on February 13th. The inspector could not identify any failure. On February 18th we advised both

Ms. [redacted]’s and the repair facility of the inspector’s findings. We have not heard from the repair facility

since the 18th.

Sincerely,

President.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] company gave the adjustor the code that came up on the tramission and verified with KIA Parts that it would require entire transmission based on the code. The adjustor never drove my vechile. The repair shop can verify this. He had the pan dropped so it couldn't have been driven by the inspector. The inspector also is not a certified mechanic. I want all my preminums back so I can get my KIA fixed. I will go to the attorney general if needed. I only have one note left on the warranty.

Regards,

Business

Response:

Ms. [redacted]

Revdex.com of Southern &

Central New Jersey

April 22, 2014 RE:

#

Dear Ms. [redacted]

As we have previously wrote. An independent adjuster was sent

to inspect Ms. [redacted]’s vehicle. The adjuster found nothing wrong. Both Ms.

[redacted]’s and the repair facility were advised of this. We never heard from the repair facility

again.

If the repair facility or Ms. [redacted] calls our claims department we will be happy to have the vehicle

re-inspected. That inspection report will determine what action will be required to either fix Ms. [redacted]’s vehicle or

close the claim.

Sincerely,

President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I paid for the inspection and the shop gave the field officer the code that was comming up that needed fixed which was inside the transmission. You won't hear from the shop because the Dealer Service wouldn't give permission to order a new transmission. The shop contacted KIA and you can't just get a sensor. Its INSIDE the transmission and sticking constantly. Must buy the entire transmission per the certified transmission shop. All they do is transmissions. I have turned this over to the New Jersy State Attorney General office and Dealer services can deal with them on breach of contract.

Regards,

This business calls me up to five times a day from various numbers in various states. I have asked over and over again for them not to call me. It is beyond disrespectful.

Review: I was contacted by [redacted] for a warranty on my [redacted] I was quoted a price of a $320 deposit and $157.33 per month for an extended warranty on my vehicle. I proceeded with the warranty plan beginning with the $320 deposit in August of 2014 and began monthly payments in September. The payments on my credit card statement appeared as "[redacted] for the deposit then "[redacted] for the monthly payment. I decided in April of 2015 that I no longer wanted the Warranty coverage and called to cancel. During the cancellation process, they advised me that I would find an email detailing the cancellation process instructions AND they canceled my automatic payments. I checked my inbox every few days, including my junk box and no email came. A few weeks went by and finally I called in again (proactively) on June 18th. At this point I was informed that my account had gone into a cancellation state due to non payment which also forfeits my right to a refund. I pleaded with the young lady to send the cancellation instructions again while I had her on the phone to be sure I got them and I did, I proceeded to mail in the cancellation on the 22nd because it was required to get a copy of the last auto service that I had performed on my car (within last 30 days). Upon calling on July 7th, they still had not received my cancellation request and proceeded to remind me that due to non-payment status, I would likely not receive a refund.

I never filed a claim, I never "didn't pay" because THEY stopped auto-payment voluntarily and now I won't receive a refund. I'm basically out at LEAST several hundred dollars for a service that I never received.Desired Settlement: I would like the full amount of the refund that I am owed by this company as soon as possible. Other complaints seem to have taken months to "work" with the company to get them back and I would like immediate and swift action to have the refund processed.

Business

Response:

Dear [redacted]RE: [redacted] purchased his agreement from [redacted] of California on August 13 2014, NOT US. However we contacted [redacted] and secured [redacted] a refund prorated from April 2015. April was when [redacted] said he first asked for a cancellation.Sincerely,Michael B. S[redacted]President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the refund was indeed returned.

Regards,

Review: the company charged my credit card without my authorization, when I told them I was cancelling the service. I was also told that it covered a specific problem, It did not that was my reason for cancelling in the first place. I had specifically told them I did not want to be involved in an auto-pay program, they did it anyway. I was told I would receive monthly bills never received them.Desired Settlement: I would like my initial money back plus the month they stole from me and damages. very simple

Business

Response:

[redacted]

Revdex.com of Southern & Central New Jersey

1700 Whitehorse Hamilton Square

Trenton, New Jersey 08690

October 31, 2013 RE: [redacted]

# [redacted]

Dear Ms. [redacted],

Mr.[redacted] complaint is dated October 7th. Mr.[redacted] was refunded on October 1st prior to your letter.

Sincerely,

President

Review: I continually receive phone calls on both my work cell phone and my work office number regarding my "warranty" on my 2009 [redacted] I have no warranty with this company (or any other) on this vehicle, and have no idea how they even know what type of vehicle I own. I also don't know how they got my phone numbers. I have asked every time that they never call me again, but they continue to call. The representatives are extremely unprofessional and rude. This is completely unacceptable, and they must be doing soemthing illegal or unethical to even have my contact information.Desired Settlement: I want this company to NEVER contact me again, and to stop whatever means they are using to gather contact information for people that have no desire to do business with them. I would like confirmation from Revdex.com that the company will NEVER contact me in any form. Thank you

Business

Response:

RE: [redacted]We have placed [redacted] on our in house Do Not Call List on June 24th. Additionally we checked are records and [redacted] was never called by our office. Sincerely,Michael B. S[redacted]President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate being removed from the call list (although they did not do so pursuant to multiple verbal requests). I received calls on my cellphone as my work phone was forwarded to my cell. I still do not understand how they could have had my work phone number attached to my name, when I Work for a large corporation and nothing would be listed in my name.

Regards,

Review: When I spoke to the gentleman selling this service I was told that the policy I was receiving covered full car rental services while my vehicle was having approved claim work done to it. I spent $330.52 for car rental while approved work was being done to my vehicle. I sent in the receipts showing what I had to pay and the company only sent me a check for $60.00. I called and asked why and was then told they only pay $30 for every 8 hours of repair time. This was not told to me in the beginning. If it had I would have never bought the policy. I was lied to in order to get my business. They also say they record your phone conversations so they should have record of the call. I feel I should be paid in full for the car rental since that is what I was told from the beginning.Desired Settlement: I feel they still owe me $270.52. That would pay the car rental fees in full like I was told would be.

Consumer

Response:

They fixed there mistake so you can drop the complaint. Thank you. [redacted]

Review: I suffer from dementia and feel like I was misled and tricked into the agreement, which I did not understand all the facts about. This happened in Dec. 2013, a few weeks after I had made a down payment of $399.00 my son called to cancel the agreement. They claimed they would refund my down payment and cancel the agreement. They did not and continued to take $173.33 from my bank account each month. My sister helped me call them again on March 27, 2014. We spoke with a lady at this numbe[redacted] she finally said she could stop payment, but she could not cancel the agreement. She said I must call [redacted])to cancel the agreement. No one would answer at that number. - we left messages - no one returned our calls. acct [redacted]Desired Settlement: I want a complete Refund of all monies they collected from me.

Consumer

Response:

Please close this complaint as resolved, thank you for all your help

Review: I took my 2012 [redacted] into the [redacted] dealership because the AC was blowing warm air while idle. The technician determined that the radiator fan/fans were not working and would need to be replaced. I call this company who I've been paying $142 per month for 11 months now to file a claim. I was told that the part was covered under my extended warranty. I'm then told by the dealership that the total cost of repairs would be $600+ and that the company in question that is suppose to take care of me is only going to pay $140+ dollars of it. Can someone please explain to me how is that I am paying a company for protection against things like this and they screw me over? The entire bill should be covered and yet it's not. I feel that this company is a scam. I do not believe that I am being unreasonable to expect the company to foot the entire bill. The total cost of the warranty program was over $2,000. Now, when I need the service, they feel they should only pay $140. Where's the fairness in that?Desired Settlement: I think that it is only fair that this company pays me back for the repairs that I should not have had to pay for and then I will consider us even. I get the service that I paid for and the company in question profits $1,604. After this transaction our business is finished and I cannot claim another issue down the road. We would be even in my eyes. That is all that I ask.

Business

Response:

Dear [redacted]The repair facility called in [redacted] claim on May 14th. The failure was a cooling fan motor. The repair facility was paid for [redacted] claim on May 15th.Sincerely,Anthony R[redacted]Palmer Administrative ServicesClaims Manager

Review: This company has been debiting a bank account for an extended warranty product even after they were told not to do this as the owner of the vehicle is an elderly lady with dementia who no longer is allowed to drive in her home state of [redacted] The company was contacted by phone on multiple occasions and told to stop debitting as well as to cancel the warranty and refund all monies. Customer service reps have not been at all helpful and no refund has been issued even after 2-3 months of trying.Desired Settlement: A refund check should be sent to owner of vehicle.

Business

Response:

[redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 May 8, 2015 RE: [redacted] #[redacted] Dear [redacted]

[redacted] purchased hervehicle service agreement in October 2014. A gentleman called customer service February 4 2015 asking to cancel anagreement for his mother and again twice on April 27th. On all occasions he was told that somethingin writing was needed to cancel the agreement and it had to be from theagreement holder.A cancellation letter was never received from [redacted]. We areusing the complaint letter as the cancellation request.A prorated refund (check # [redacted]) has been sent to [redacted]. Acancellation fee ($50.00) was not charged. Sincerely, Michael B. S[redacted]Presidentll us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: NCN Inc. contacted me about renewing a warranty for a 2013 Hyundai Elantra that I have never owned or purchased. When I called back after getting off work, I was instructed yet again that I had a warranty with them on a car I knew nothing about. I was instructed to contact customer service so I did. First I spoke with [redacted], who confirmed that they called about renewing a warranty. I told her I did not own that vehicle and would like a copy of the previous warranty that is in my name with my correct address and phone number. She hung up on me. I called back and after being on hold for 15 minutes I finally get to speak with [redacted]. I fill him in on the situation and he rudely cut me off and requested a service agreement number. I told him I did not have one and his company called me with all my personal information and said I had an service with them. I provided my phone number and he says he does not have anything under my name all of a sudden. I asked yet again what happened and he rudely tells me that he cannot give me the past warranty, even though it's in my name, unless I have the service agreement number and that if I think my identity has been compromised then he guesses I need to pull my credit report. [redacted] complete lack of compassion and [redacted]'s unprovoked disconnection is completely uncalled for and unprofessional. I have never experienced anything like this before and the way it was handled with the just deleting the information so nothing shows up under my name or just simplying lying about it is beyond unethical! This company deserves an "F" rating.Desired Settlement: I would first like a phone call with an apology and an email with a copy of the lapsed warranty of this 2013 Hyundai Elantra that is attached to my personal information.

Business

Response:

[redacted] telephone number [redacted] was placed on

our do not call list on May, 23, 2014

l am sorry for. the bad experience [redacted] had with our-company.

I apologize for any inconvenience we may have'ca'use'd that is not our intention.

This Business is completely shady and rude to their customers. They make tons of promises and fail to live up to any of them. When trying to cancel and get a full refund they give you a run around and Claim to have tried to contact you and left Voicemails. The Supervisor even called me an [redacted] on the phone. I still have not received any refund when trying to cancel for over 2 weeks.
Please stay far far away from this Company. Most People look for warranty to save Money but this Company just cost more in the Long run. I would like to get as many People as possible to tell their experience and we can go after them legally.

Hello All.
Greetings,
I would like to start by thanking [redacted] for all the help and support, and would like to say that [redacted] alone is equal to 10 people.
The ownership which has has taken has impressed me in such a way that I will soon be taking a policy with your company, and that’s just because of [redacted].
And a point to note is that, this (appreciation to [redacted]) is coming from a customer (which is i) who has cancelled a policy with your company .
I got hold of [redacted] after talking to many people (10 to be precise), and explained him about my issue. He asked all/many questions with specific dates as to when I opened the account and what happened during the span of time and what went wrong. He then explained what had happened and guided me in many ways. He took owner ship of the issue and followed up with other departments and explained what went wrong in my case and made sure that I am being reimbursed , he is very clear as to what the company rules are and how things are followed, he knows what he is doing.
Last but not least, thanks for all the help and support.
If a customer who called to cancel the policy would get this kind of (BEST) service by [redacted], I can imagine the care which he can take for your existing customers.
Thanks, [redacted]