Dealer Services

Review: I received a phone call in July 2014 in regards to purchasing an extended warranty on a vehicle I owned. The vehicle is a 2011 Cadillac Escalade. The person I spoke to stated that they were with GM and were offering an extended warranty through GM. I asked them point blank if they were with GM and they stated yes. I also asked them if the extended warranty was "bumper-to-bumper" and they again stated yes. They said that this vehicle was not under warranty anymore because of mileage and time. I agreed to this warranty because I was told that it was directly associated with GM, it was "bumper-to-bumper", and that my current warranty was no longer active. Since that time I have been paying approximately $160 in addition to a $350 initial fee to begin the warranty coverage.

On February 6, 2015 I had a flat tire and was able to take my car to the Cadillac dealer for a new tire. I thought I may need a rental car or other services, so I wondered if my warranty would cover it. The Cadillac staff tried to locate my warranty, which I was told was directly through GM, and they could not. I called the insurance company and they then informed me that the warranty was not through GM and was through their company. They also told me that the warranty only covered the engine and transmission. The dealership then informed me that the warranty is not expired for the engine and transmission. I told Liberty Auto Protection that their representative misinformed me and directly lied to me in regards to the above issues. I asked them to listen to the phone recording from that conversation and they stated they did not have it. I explained that I was not making a claim, and I only wanted to cancel my insurance policy. I also told them that they will need to reimburse me for the money I have paid because they misrepresented themselves and lied about the services they were offered.Desired Settlement: I would like a full refund of my policy payments and the initial payment made for "activation" of my warranty.

Business

Response:

attachment

I purchased an extended warranty through Liberty Automotive Protection on December 17, 2015. I went yesterday, after it was a month of waiting and driving a 1,000 miles to have some work done on my Mazda5. I had gone 2 weeks earlier and my service rep called the claims number and they said it was too early, I couldn't have work done yet. He did not make a claim. So I came back after the 30 days, because I noticed noise at the rear of my car. The rep from Liberty told my service rep that we were trying to have claim done again for the same problem. So I called and spoke to [redacted] he called me a liar and said I am committing fraud. He was rude and belligerent to me. I have never been spoken to from a person representing a company like that ever. He said they are cancelling my policy because I committed fraud. So I asked for a refund and he said no.
I just wanted it noted on record that this person [redacted] was the rudest, most unprofessional person I have ever dealt with over the phone. I'm glad they cancelled my policy.

Review: When my husband asked what would happen if he changed his mind, the representative stated the cancellation protocol was to just call and cancel at anytime but according to what I am understanding, what we were told at the time is now totally different according to the supervisor Renee we have to send a letter from [redacted] to NJ wait for them to receive the letter they process it and it could take 4 to 8 weeks for the company to return the funds to our account. This is a misrepresentation of what was stated in the initial conversation.Desired Settlement: This company needs to be honest when selling a product give all information instead of hiding the protocols that will be problematic to the customer.

Business

Response:

Dear [redacted] purchased her service agreement on January 30th. We did not receive any cancellation request from [redacted] by phone or mail. We have used her complaint as the request. [redacted] has been issued a complete refund.Sincerely,Michael B. S[redacted]President

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is a incorrect statement on behalf of the company I spoke with a supervisor Renee and she confirmed there would be no policy cancellation via phone and I have copies of the letter and envelope I sent this company. What happened to doing honest business I documented everything right down to time called. I will never do business with this company again and the 395.00 was deposited yesterday into my account but not until I filed this complaint.

Regards,

Review: I received warranty coverage for my vehicle from this company in November 2015. I canceled my coverage shortly after making the initial payment of $127.00 towards the end of November. I not only called to cancel, but also wrote a letter, as directed by the customer service representative. I was told that it would take approximately 6-8 weeks to process my refund and receive the $127.00 I initially paid. It has now been about 10 weeks and I have called several times to inquire about my refund, but have always been given the run around and told I would be called back with the details the following day. Never once have I received a call back from this company regarding my refund. I am totally dissatisfied with the ethics of this company and the way they conduct business. They do not value their customers nor do they have enough integrity to tell the truth. This is unacceptable.Desired Settlement: To receive my refund in full in a timely manner.

Business

Response:

Revdex.com of New Jersey [redacted] purchased his service agreement from Merritt Automotive of West Palm Beach Florida NOT US. [redacted] receipted [redacted] deposit NOT US. [redacted] is out of business. We are administering their run off business. We have issued a refund to [redacted] (check #[redacted]) on [redacted] behalf. Sincerely, Michael S[redacted]President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I just contacted [redacted] at 12:30pm CST on 1/19/16 and the customer service representative stated that my refund has not been processed. She also stated that there is no check # in the system for me because nothing was ever processed at any amount. The statement that Mr. S[redacted]l made about refunding my payment has proven to be false according to company records, therefore I cannot accept his response.

Regards,

Business

Response:

This is a copy of the check that went out to [redacted], It was mailed out on 1/19/16, It was mailed out the same day the complaint was answered.

Review: I was told when I first spoke to the representative that sold me the policy, suspension was covered. I purchased the plan based on that assumption. Once I went to utilize this plan, it was not covered.Desired Settlement: 195 refund and cancel service.

Business

Response:

Attached please find our response to the above.Thank you,[redacted]

Consumer

Response:

Review: [redacted]I am rejecting this response because:

It is great that I received a refund, however, this business is advertising that they have a A+ rating with Revdex.com and are falsley advertising their products to consumers.Regards,[redacted]

Review: On June 16 2015 I was contacted by a Rep for this company. After recieving an unbelivieable presentation I decided with hesitation of course to purchase the extended warranty. I was told I would recieve the pamplet explaining what I was told on the phone & more within 7 buisness days. I never recieved it. I decided to look on line & after reviewing some of their things online I realized I was given false information. I then contacted them to cancel they informed me I couldnt do that til I recieved the pamplet but sense I never recieved it I told them it was a scam the young lady then said u can send a letter of cancellation in writing which I did & sent it signature required so I wouldnt have an issues. I tracked it & after it was recieved I called them to find out when I would be recieving my $250 I was informed it would take 6-8 weeks because the refund would have to be processed. I did not sign a contract & it was not active until July 16 2015 so I told the young lady I spoke with that it shouldnt take that long she couldnt give me any assurance that I wouldnt be charged in the end. I was very dissatisfied with the outcome. Because others have filed complaints for similar reasons.Desired Settlement: I basically just want my $250 back without having to wait several weeks. Its holding me up from purchasing another extended warranty.

Business

Response:

Dear [redacted]# [redacted] purchased her service agreement on June 16th. [redacted] cancelled her agreement on June 25th and received a refund back to her credit card(...[redacted]) on June 29th. [redacted]'s complaint is also dated June 29th.Sincerely,Michael B. S[redacted]President

Review: I received a call from Caller ID [redacted] asking me about a vehicle I had owned in the past. I told them to opt me out of all future communication and details about how to contact their main office so I can request it in writing to be opted out. The person on the phone refused to give me any contact details for the company and told me to google "Dealer Services" and refused to give me any address or phone number to contact them. I told them I have no vehicles.

When I call back the number with my caller ID blocked, I will get an automated message not allowing the call to go through.

When I call back with my caller ID number visible, they instantly answer asking if I want to sign up. But when I asked the person about the company contact details... all she would give me is the website name which was: [redacted] When I asked for the postal address she would not give it to me and told me to look it up on the site myself.

It really feels like this business is a scam or is trying to scam people. If nothing more than the poor customer service experience of getting a run around, I would not trust them with for anything they sold because they are not forth coming with details and are trying to hide details about who they are. I'm not sure if the website I was given is the actual business but the phone number that I called back is to the same source as my original cold caller.

I want to know where they are purchasing my contact details from so I can opt out from their source list. It really seems like they are purchasing details from the NJ MVC since I only started to get these calls after moving into NJ. It's sad when you have bottom feeding business like this in the world.

Business

Response:

Ms. [redacted]Revdex.com of Southern & Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 May 8, 2015 RE: [redacted] # [redacted]Dear [redacted]The Caller ID number [redacted] listed in his complaint does not belong to N.C.W.C.. WE do not own that telephone number.We have added [redacted] to our Do Not Call List. Sincerely,Michael B. S[redacted]President

Review: Phone solicitation harassment.

This company continues to call my personal cell phone after being told multiple times I never want their services and to remove me from all calls and solicitations indefinitely.

There are unwilling to tell me how they got my contact information and my personal information.

They are unwilling to purge my personal information from their database.

They are unwilling to add me to their do not call list.Desired Settlement: 1) Never call or write me for the next 50 years

2) Tell me who they got my personal information

3) Purge my personal information from their database

4) How proof they have purged my information

5) Pay a large penalty if they ever contact me again

Business

Response:

[redacted]Attached is our response to the above stated complaint.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchase an extended warranty from this company but when time come for them to pay for the service they denied the claim. the claim rep [redacted] told me for them to pay for the service I would have to pay my warrantee in full or pay the dealer for the service and then I would be reinbursed. this was not what was explain to me when I purchase the service. I made my monthly payments waited the 30 days or 1000miles and when it comes time for me to use the warrantee this company has alot of excuses why they cant pay it. the first claim was denied because they claim they didnt cover the part so that cost me 1000.00 and not my transmission needs work and they are telling me to pay the warrantee in full for them to pay the claim, if that the case I dont need them. the manual I received clearly states they would pay for the work and I did not see anywhere in the manual saying anything about reinbursement for work. they claim also state they would pay for a rental car and they told me the rental pay by the hour of service on my car. the dealer had my car for 3 weeks and the warrantee company clain the will only pay 2 day. when tearing a transmission clearly takes more than 2 days and waited for an adjustor to arrive to approved the work.Desired Settlement: refund for the rental car because they knew how long the dealer had the car and the warrantee company instruct them to tear the transmission apart even though the dealer told them that was the problem and then they had to wait on an adjustor to tell them the same thing. I would like a refund for the money I sent on the rental because the car was being service under the warrantee.

Business

Response:

[redacted] Revdex.com of Southern & Central New Jersey

1262 Whitehorse Hamilton Square Road

Trenton, New Jersey 08690

October 3, 2014 RE: [redacted] # [redacted]

Dear [redacted]

We did not sell [redacted] her service agreement. [redacted] bought her service agreement from [redacted]

We contacted the administrator of [redacted] agreement and discovered that [redacted] car rental was authorized.

Sincerely,

[redacted] President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I have never contacted this company regarding their services nor am I interested in their product. However they continue to contact me (multiple times a day at times) asking personal questions about me and my car, car warranty. They refuse to provide me with the source of their information and they are unprofessional! It always sounds like there is a huge party going on in the background, with whooping and hollering and carrying on. I cannot and will not take this business seriously with this kind of behavior. Furthermore, I have requested to be removed from their calling list and insisted that they cease calling me, but alas, it continues. In fact, I received two calls today.Desired Settlement: Do NOT call me ever again!!

Business

Response:

[redacted] telephone number [redacted] was placed on

our do not call list on June 9, 2014. We are sorry for any inconvenience we may have caused.

Review: I have legal power of attorney for my [redacted] of [redacted].

I noticed a recurring charge of $200 a month coming from her bank account going to N.C.W.C.

I attempted to contact the company by phone for explanation but their phone system only gives recordings and never a person. I attempted to contact by mail with 2 letters, no return answer to either letter.

I wanted to know what the charges were for and who authorized them. There are no papers anywhere in my mothers home for anything from this company.

Today I spoke with the NJ attorney generals office. They advised me to closed down her debit card so that the charges could not continue to occur and that the address for this company is no real nor is the zip code.Desired Settlement: We are seeking a refund of the entire $1,000 in payments that they have taken since 6/10/2013.

6/10/13 - $200

7/09/13 - $200

8/09/13 - $200

9/09/13 - $200

10/09/13 - $200

We are also seeking damages incurred by having to cancel the debit card that is stopping payments that should be occuring from happening. These charges are yet to be determined as we just cancelled the card today.

Business

Response:

cope of refund for 1195 back to credit card

Review: I am filing this complaint on behalf of my mother XXXXX XXXX; who is 77 years old. she received a call selling her a vehicle warranty on her LEASE Vehicle. She is having issues with her memory and completely forgot she doesn't own the vechicle and she wouldn't need an extended warranty. I feel like she was misled and tricked into the agreement, which she did not understand all the facts about. This happened April 4, 2014, a few days later, I notice the $499 down payment entry on her bank card and questioned it. I called on April 7, 2014 and spoke to an individual, told them what happened and that I needed to cancel the agreement by submitting a cancellation letter, which we did on 4/11/14. They claimed they would cancel the agreement and refund her down payment. As of today, no refund. I have made multiple phone calls, leavng messages for someone to contact me seeking status on the refund, but no response. When I finally was contacted, they told me that her 30 days were past and the refund is no longer available. I contacted the company that sold her the policy and they show that the contract was cancelled on 4/15/14, how is that not 30 days? No one would answer at that number. - we left messages - no one returned our calls. acct XXXXXXXXX.Desired Settlement: We did everything that she was suppose to do in a timely fashion. We would like the down payment refunded in full!

Business

Response:

We have issued a full refund of $499.00

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My father, [redacted],(now deceased), purchased a "royal protection plan" from this company. I know that he was scammed and they tried to take advantage of him because he is a senior citizen.Everytime we submitted or had a repair shop submit a claim, they denied it. The worst part is, while my dad was dying last month, they rejected a claim that ended up costing him over $500 which the repair shop said "should have been covered". In addition, they rejected today's claim for motor repair and after speaking a representative from [redacted] where the car is waiting to be serviced, I was told that this warranty is "ridiculous" and "should cover major repairs like this". I received horrible customer service and the rep's from Dealer services got loud with me and hung up on me. To say that I am not satisfied with this company is a grave understatement. An investigation needs to take place and authorities need to take a look into this company!Desired Settlement: I want Dealer Services to refund ALL of the money my father spent to obtain this bogus coverage!

Business

Response:

[redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse HamiltonSquare RoadTrenton, New Jersey 08690 January 14, 2015 RE:[redacted] Dear [redacted] The service agreement [redacted] purchased does not cover radiators or gaskets. Since [redacted] is deceased we issued a fullrefund on December 17th and December 22nd via the creditcards used to pay for the agreement. Sincerely, [redacted]President

Review: This company introduced me to their warranty program, after a few weeks I decided to go with their program. I was told that my vehicle would be under warranty so long as if repairs were due to normal wear and tear. they were given the vehicle vin # and every other piece of info they requested and said that everything was fine. For 3 months I paid into this warranty with a deposit of $277 to start the process. They waived the vehicle inspection also. So my vehicle breaks down and I possibly needed a new engine. I was told by the warranty company to take it to a shop where the repair shop would have to take the engine apart and determine if it was due to normal wear and tear. I had to pay the repair shop $1,000 out of my own pocket for them to do this and I would later be reimbursed by the warranty company. A few days passed and I called the repair shop, they informed me that the warranty company refused to fix the engine. The company never called me. so I called them, this is when they informed me that my vehicle had a BRANDED TITLE , which I was unaware of and that they could not be held liable for the vehicle and they had to cancel the policy. My issue at that time was, when the warranty agreement was initially set they ran my vin # which would have informed them of the BRANDED TITLE at that time. Therefor they should have been able to tell me they could not render services then. they purposely failed to that . So after days of arguing with these people, getting the run around, and being hung up on numerous times , I was told that I would receive a pro-rated refund. I waited with no response for almost 2 weeks, I decided to give DEALER SERVICES a call and was informed that the refund of $88 was sent to a bank account that I already informed them that was closed. I have tried to speak with supervisors and cant seem to get anyone on the phone at this point.Desired Settlement: They could not render services and had they done their job properly, they would have been able to inform me in the beginning that the title I had could not be covered. therfore I should get a full refund as well as the cost for the repair shop to inspect the vehicle for the warranty company.

Business

Response:

[redacted]Revdex.com of Southern &Central New Jersey1700 Whitehorse HamiltonSquareTrenton, New Jersey 08690 July 9, 2014 RE[redacted] Dear [redacted]purchased her service agreement from [redacted] of [redacted]. Dealer Services did not receipt [redacted]deposit or solicit [redacted] We did contact [redacted] and have confirmation that [redacted] deposit was refunded. Sincerely, [redacted]President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I was indeed enrolled through Allenhurst, NJ office I received a letter stating they sent $84.58 to an closed account at [redacted] I haven't banked with them since I started the warranty in Feb. The Bank has no record of the payment they claim they sent plus the amount was incorrect. [redacted] Contract Manager with Dealer Services told me I was to receive my full deposit of $277 plus 3x $138.17 the monthly payments I made. I've spoke to so many people all they do is hang up on me I just want my money back this seems like a scamRegards,[redacted]

Business

Response:

Full refund

They having been calling me for months from different numbers trying to sell me a warranty so I entertained them to see what it is they offer. They would not provide an address to send a money order and tried telling me he has to collect it now by credit , a routing number from my check or we can do a three way call with my bank to get the number. After all this I told him I am a finance manager at a car dealership and the warranty he is trying to sell me for $3600 I can get for $1200 dollars. If you're looking to buy a warranty go to your dealership and ask to speak to finance department and get a real one, not a scam like this....BUYERS BEWARE, YOU WILL NEVER BE ABLE TO USE THIS ANYWHWERE.

Review: Cold Call from salesperson on Sunday evening approx 8 pm. Caller stated that vehicle insurance coverage is due yet did not reveal that company was not the current provider. Requested routing number for bank. I stupidly gave it to her but after becoming suspicious I checked with bank who told me this was a scam/predatory sales practice.

When the check did not clear, the salesperson (she) called again and spoke very rudely and sternly (to an elderly woman !)Desired Settlement: How does one put a price tag on making a 90+ woman upset and nervous?

Business

Response:

Dear [redacted] Purchased her service agreement on May 11th. On May 14th [redacted] stopped payment on her deposit check of $2507.00.Sincerely,Michael B. S[redacted]President

Review: I contacted Dealer Services to file a claim for repairs on my vehicle covered by warranty by Dealer Services. I was informed by initial rep that my claim could not be approved because it had to be preauthorized which is outlined in the contract. I explained that I never received a contract, but did request one. I also asked could I pay to have the contract expedited and was told "No.!" I asked to speak to his supervisor, [redacted] in order to get clarification and possible resolution. [redacted] asked me what work was performed on the vehicle and I read the work order to him and he stated some of the work was covered by the warranty but could not be approved since it wasn't preauthorized. He stated this is outlined in the contract which I explained I never received a contract from them. I did request a copy but they stated it would take 7-10 business days to receive it. At this point, I requested to speak with his supervisor since their decision was contrary to the information I was given when I signed up for the warranty. [redacted] explained that his boss is the CEO and I could send a letter. I then asked for details about who I would address the letter to, address info, etc, and [redacted] stated "You can send the letter to whomever you want!" I respond with "excuse me?" at which time he repeated his previous statement. I then began to press him by asking [redacted] for the details on how to send the letter to the CEO while he repeatedly attempted to over talk me by raising his voice. [redacted] did comply when pressed for the details; however when I asked him for the appeals dept. information he also referred to, [redacted] stated, you can send a letter to appeals but, and I quote "I don't think you want to do that, since I handle the appeals." I responded by saying that is fine and asked him to confirm the address for the appeals dept. The entire conversation was highly offensive and conducted without any hint of professionalism.Desired Settlement: I believe that as a customer of Dealer Services from whom I purchased an Extended Auto Warranty from, I should be able to ask questions and receive answers to my questions, without being treated with disrespect and hostility. A formal apology is definitely in order for [redacted]'s highly unprofessional hostile behavior towards me as the customer. I also ask that Dealer Services approves what is deemed a valid claim covered under their Auto Warranty.

Business

Response:

[redacted] Revdex.com of Southern & Central New Jersey 1700 Whitehorse Hamilton Square Trenton, New Jersey 08690 August 11, 2014 RE: [redacted] # [redacted] Dear [redacted], [redacted] bought his service agreement from [redacted] not us. [redacted] receipted [redacted]’s deposit not us. However we were able to contact the administrator ([redacted]) of [redacted]’s service Agreement. [redacted] had called [redacted] on August 1st and was told that he needed prior authorization before having his vehicle repaired. [redacted] repaired his vehicle without authorization. If the repair facility had called for authorization the claim would have been approved for $481.96. The breakdown is 2.1 hours of labor plus an additional hour of labor for diagnosis. The MSRP for labor is $94.25 per hour. The MSRP for a water pump is $189.79; total $481.96. [redacted] paid $982.00. [redacted] will be sending [redacted] a check for $481.96. Sincerely, [redacted] President

Review: I cancelled my contact with a written notice as instructed since 5/23 and I was informed the my refund would take 6 to 8 weeks. We are currently at the 9th week, I've been calling for the pasted 4 days and no one can give me a straight answer as to why my refund has not been processed. All I'm told is that the lady that handle those has not been in office due to being sick, which it not my problem and should not have to keep waiting on my refund. 8 weeks is plenty of time for them to review my cancellation. Defiantly not customer service oriented. I'm done with their excuses and expect for my refund to sent to me immediately.

never will I do business with this companyDesired Settlement: enough with the excuses and send me my refund

Business

Response:

Revdex.com of Southern & Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 August 26, 2015 RE: [redacted] #[redacted] was issued a prorated refund on August 3rd. Our check # [redacted] Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Sale representative misled consumer with intent of selling a warranty that is affiliated with manufacturer warranty. Utilized personal information to bait consumer into purchasing. Failed to honor talking over phone to cancel agreement; was put on hold several times only to be disconnected after giving intent to cancel contract.Desired Settlement: Refunded entire amount of initial fee and subsequent monthly fees already paid.

Business

Response:

Ms. [redacted]Revdex.com of Southern &Central New Jersey1700 Whitehorse HamiltonSquareTrenton, New Jersey 08690 June 2, 2014 RE:[redacted] #[redacted]Dear [redacted]We never received acancellation request from [redacted] We are using your letter of May 21st as [redacted]cancellation request. Accordingly werefunded [redacted] by check ([redacted]) in the amount of [redacted] dated June 2,2014. Sincerely, [redacted]President

Review: Purchased a extended warranty that I was informed would not be honored due to mileage discrepancy . At the time of purchase stated mileage. Paid monthly and was informed contract was valid yet claims states no claims would be paid . I'm seeking a full refund without prorated charges because I was never under coverage although I was paying monthly and informed that my warranty was in effect. My intention was for them to honor this contract yet I'm told that because the selling agent stated to me that a claim could not be made before 1500 miles and placed the wrong mileage,my contract is void . I did not lie about the mileage in a car I'm paying a bank for and told the truth about. My concern is paying for a prorated warranty that was actually never in effect and that NCWC INC had no intention of honoring. They refuse to honor this warranty stating that in was never in effect and so I feel I'm entitled to a full refund without any charges for any assumed coverage .Desired Settlement: I would like all my payments including the original down payment refunded. In total I've paid $3,757.40

Business

Response:

[redacted]Revdex.com of Southern &Central New Jersey1700 Whitehorse HamiltonSquareTrenton, New Jersey 08690 June 2, 2014 RE:[redacted] #[redacted] Dear [redacted] There is an open claim on[redacted] vehicle. It is my understandingthat [redacted] has spoken to the claims department on October 10 2013, April30 2014, and again on May 28th. On May 28th [redacted] was to bring his vehicle into the shopand send the necessary paperwork. Sincerely, [redacted]President