Dealer Services

Review: I purchased a warranty to cover my vehicle directly after buying it from the dealer in 2011. I did not make any modification to my vehicle from the time of buying it to date. I have paid for the warranty in full and have never made a claim. Just recently when I had car issues I called to have my vehicle towed and was denied. (All of the phone numbers listed in the contract to call are no good. Spent hours being passed round from person to person.) Towing was clearly covered in the contact!

Once at the dealer, it was discovered the timing chain and guide were broken. The dealer called the warranty company and verified that the contract covered those parts. The shop began taking the car apart and the warranty company sent out an inspector. The inspector agreed that the Timing belt and guide would need to be replaced. However, when the dealership contacted the warranty company to get approval the claim was denied stating that there had been alterations to the wheels. First, the wheels do not cause timing belts to fail. Second, the warranty company was happy to take my money and "cover" my vehicle as is, but now they are saying my vehicle is not covered. Why would I purchase warranty if I knew it would not cover the vehicle? I purchased the vehicle as is from the dealership and nothing has changed since then. In talking with the dealdership service department they can not belive the warranty company would not cover it and they deal with warranty companys all the time.Desired Settlement: I would like to have either my vehicle covered and repairs made or a complete refund of the warranty sales price plus interest.

Business

Response:

[redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse HamiltonSquare RoadTrenton, New Jersey 08690February 9, 2015 [redacted] #[redacted] Dear [redacted] claim was denied because there was a modification to his vehicle. Specifically [redacted] had the wrong sizetires (oversized). The vehicle should have had 225/55 R17, instead the size tires are 255/35 R20.[redacted] received a full refund on January 22nd. Sincerely, [redacted]President

Review: I have a vehicle service warranty with this company (policy # [redacted]. I took my car for evaluation in march 2014 and was told the rear axle was bent, at that time I did not repair the axle. On September 8 2014, I took the vehicle for service and found the front bearing and hub defective along with the bent rear axle. Us Dealer service refused to pay for the rear axle or any defect related to the axle, although it was reported defective in March. The bill of $603.71 was submitted to US dealer and up to today September 13 2014. This company has yet to pay full payment to the shop, they only send $303. Now I have no choice than to pay the difference so I can have my car release. I think this company is out to rob me and it customer service is very poor with agents that will not work with you. all they want is my money without holding their end of the bargain. I will be canceling this service at a price of $75, meaning I will be losing again.They never gave a reason for anything and keep giving contradictory statements to me and the shop. Overall this business deserves an F.Desired Settlement: I need my axle and associated parts replaced because it was bent in March and still is regardless if I fixed it then or now. Nothing else was damaged due to non repair of the axle. also I need the full payment to the shop or the difference with rental fees return to me.

Business

Response:

Ms. [redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse HamiltonSquare RoadTrenton, New Jersey 08690 October 3, 2014 RE:[redacted] Dear [redacted] On September 8th[redacted] repair facility started a claim for the front and rear hubbearings on his vehicle. We approved thefront hub bearing but the rear bearing damage was caused by physical damage tothe axle causing it to bend. On page 13 paragraph 9 of[redacted] service agreement there is exclusion for all failures caused byphysical damage. At this time [redacted]repair facility has received payment in the amount of $443.21 for the approvedwheel bearing. sincerely,[redacted]Claims Manager

Review: I have asked this company repeatedly to stop calling my phone numbers from [redacted], where the contact says they work for Dealer Services and try to sell me an extended warranty on my autos. Each time they say they will remove me from their internal contact list yet the calls persist. Blaming their call center will not work for me, I want the call to stop, I want the mail to my house to stop.Desired Settlement: Leave Me Alone

Business

Response:

We did not call [redacted]. We have been having issues with people saying we called them when we have not. We have placed a notice on our Revdex.com web site. Sincerely, Michael S[redacted]President

Consumer

Response:

Review: [redacted]II am tired of companies hiding behind their telemarketing firm and pointng the finger in every direction except the face in the mirror. I will file civil charges if I am disturbed again

I am rejecting this response because:

Regards,

Review: I purchased a policy with [redacted] on 02/19/2015. The representative told me the policy covers everything except The wear and tear parts such as the brakes, rotors, hoses, and my stereo. I brought my car to a [redacted] service center because the check engine light wouldn't go off after I got my oxygen sensors changed. The after inspecting the vehicle they told me it was a bunch of problems with it. The service center contacted [redacted] to tell them what's wrong with the vehicle. [redacted] said the contract doesn't cover any of the problems with the vehicle. I chose to cancel the policy which I was told I can do at anytime. And the representative got nasty and indigent he even had the nerves to say "because we denied your claim now you want to cancel". I explained to him I'm cancelling due to your sales rep selling me a bunch of lies. I told him I want my policy canceled on 4/21/15 I no longer want to do business with them. He told me I'm still a customer until I submit a written cancellation request. I also requested a full refund due to I was lied to and the company didn't pay any money towards the policy.Desired Settlement: I would like to be refunded all the money I paid due to I was lied to by the sales representative about what the policy to get me into the contract.

$295.00 Deposit

$168.28 Payment

$168.28 Payment

Total $631.56

Business

Response:

Ms[redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690May 8, 2015 RE[redacted] #[redacted] Dear Ms. [redacted] We received [redacted] cancellation request on April 25th. On May 4th [redacted] was credited $295.00 to her [redacted]Card ([redacted]). Check number [redacted] was issued the same day for $326.56 representing two payments received. [redacted]’s claim was denied for maintenance and body part repairs. We have no record of a customer service representative being rude to [redacted]. Sincerely,Michael B. S[redacted]President

Review: Warranty Sales rep never disclosed they only pay claims for amounts upto the amount collected in payments.

I purchased an extended warranty from [redacted] Contract [redacted] and have met all the warranty stipulations for a having a transmission repair by [redacted] 2009 Buick Enclave ,Miles = 66682. The warranty company said that they would cover the cost after sending an adjuster out to review the transmission. The bill from [redacted] is $3270.85 and the Warranty Company is willing to reimburse me $2947.01. I normally would pay the 100 deductible and the warranty company would pay [redacted] directly. I was made aware that I would have to pay [redacted] first and then I would get reimbursed the $2947.01 which is less than desirable, however I would accept that. The Problem is the warranty company said that I would not get reimbursed until I pay at least $2947.01 in Premium payments of the total $3400 warranty. I never would have purchased the warranty had I know that they won't reimburse or pay directly to a vendor until you pay your police in full or at least to the amount of "equity you have paid into the warranty company." They would be holding my money plus interest for another year or so until I pay at least $2947.01. I never saw anything in the contract that state this policy.Desired Settlement: I want my rental car paid for 1 week at $48 a day and $700 in premium payment completely returned to me. I'd rather cancel the warranty and get 100% of my money back than deal with these thieves.

Business

Response:

[redacted]Revdex.com of Southern &Central New Jersey1700 Whitehorse Hamilton SquareTrenton, New Jersey 08690 July 9, 2014 RE:1[redacted] Dear [redacted] Purchased hisservice agreement from “Auto Protection Servicing” of [redacted] not us. We are administering [redacted] service agreement. [redacted]paid his agreement in full on June 16th. [redacted] was contacted by the claimsmanager [redacted] and explained that a receipt was needed in order to bereimbursed for his car rental.Sincerely,[redacted]President

Review: Dealer Services contacted me in regards to my automobile warranty policy. I was traveling at the time and they indicated that my automobile warrranty policy would terminate at the end of day, which was totally false but I had no way of verifying and I agreed to pay the down payment and the monthly premium amounts. My vehicle is very high tech and if something goes wrong with just the electrical system it could cost me $20,000 so I was afraid I would be without coverage. That is the reason I agreed to accept and pay for the warranty policy. However, when I returned home and verified with the Finance Company, I found out I purchased warranty insurance through 2021. So, the information Dealer Services relayed to me was false and also they made it appear as if my policy with the Finance Company would cancel at the end of the day and offered me a down payment discount that was about 50% of the normal amount. I contacted them and they did agree to refund my down payment but they charged my bank account on 3/26/14. They claim the refund process takes 4 to 8 weeks and now says my cancellation was recorded until 4/26/14. That is 1 month after they charged my account and totally false. I cancelled my policy right after 03/26/14 and my refund should have been processed and reverted back to my bank account they initially charged. Also, everytime I contact the Customer Service department, I get a different answer regarding my refund.

I want consumers to be aware of Dealer Services practices so they won't be faced with the same problems I experienced. I would never use the company again in the future and I will let others I know and work with of their practices and to be aware.Desired Settlement: Change their policy regarding advertisement and expedite processing my refund. According to my records, it has been 8 weeks and my refund should have been processed.

Business

Response:

[redacted] purchased his agreement on March 27th. We received a cancellation request on April 25th. A full refund of $395.00 was issued to his credit card ending.[redacted] on June 13th. We should have processed it sooner.

I apologize to [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There were 2 issues regarding my complaint. The first and farmost important complaint was how they falsely got me to accept their services. The information they provided me with was 100% false. If they are going to call you regarding establshing a warranty, they should know if you already have a warranty or not or state they don't know. Don't tell individuals that there policies are no longer valid if you dont know that information is true or false. I am more concerned about compaint 1 because if complaint didn't exist, compaint 2 would not exist either. I accept their apology but I would never use their services and I would warn others about their policies.

Regards,

Review: The salesman and the boss convinced me to buy their services by telling me to charge it to my credit card. The boss said his wife uses the credit card to buy things so that if she returns it her credit card is easily refunded. He said I should take advantage of their offer and then if I change my mind they would refund the cost to my credit card. I called the next day to let them know I had changed my mind. I was told to write a letter. I wrote and mailed a letter that day. When the payment book arrived, I wrote on it and the information that came with it that I refused it, that it was cancelled, that I didn't want it, etc. I then wrote two more letters. I tried to send an email, but it was returned. They never refunded the $600 to my credit card and I have not received or even tried to receive any benefits from their service.Desired Settlement: Refund of my $600 to my credit card.

Business

Response:

[redacted]rRevdex.com of Southern &Central New Jersey1700 Whitehorse HamiltonSquareTrenton, New Jersey 08690 September 2, 2014 RE:L[redacted] #[redacted] Dear [redacted] refund hasbeen credited to her [redacted] Weapologize for any inconvenience.Sincerely,[redacted]President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

A representative from Liberty Auto Protection named [redacted] (claimed last name [redacted]) called my house at 8:38PM from phone number [redacted] on September 9th 2015. This representative was very rude and made unwarranted nasty remarks to me (the adult of the house) because I politely asked him to remove my number from his calling list. I have requested this group to remove my phone number from their list approximately 20 times. I have each time documented.

Review: I bought this insurance because the sales person I spoke with told me about the coverage it had and it seemed like a good buy at the time. In October my vehicle broke down and when I claimed the insurance the results were that it wasn't going to cover any of the repair cost. Therefore, I decided to cancel my policy and they were supposed to mail me back my refund. I've called them many times to get the status of my refund and all I get is you should be getting it any day now but no true response. It's been four months of waiting for the check in the mail and I need my money...Desired Settlement: I want my refund now and an answer on when and where i'm going to receive it without any more lies.

Business

Response:

Review: I purchased a vehicle extended warranty contract from this company over the phone. When I had a problem with my vehicle I realized that the warranty was not worth what I was paying for it. I called the customer service department and I was told what I needed to do to cancel the contract. I mailed a letter of my intent to cancel along with the booklet that the representative told me to send back to them on January 12, 2015. According to the contract I was supposed to have been issued a refund since I never used the warranty. I have contacted the company and they told me that I should have received my refund by now and that they don't know why I haven't.Desired Settlement: I just want to be refunded the money that is owed to me.

Business

Response:

[redacted]Revdex.com of Southern & Central New Jersey 1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 May 29, 2015 RE[redacted] #[redacted] received her proratedrefund in the amount of $837.07. [redacted] credit card was credited $540.00 and check #[redacted] in the amount of$297.07.After reviewing [redacted]’scomplaint we have sent an additional check for $50.00 refunding hercancellation fee.Sincerely,Michael B. S[redacted]President

Review: On 09/27/2014 over telephone I was sold a repair contract. [redacted] . I received 10/14/2013 a book with small letters, but waiting period was one month or 1000 miles my odometer reach 1000

miles till 01/09/2014 on that day I went to 2 repair shops : [redacted] and [redacted] both of [redacted]. the of them they NEVER heard of such firm. on the same I cancelled the

"Service" and requested to send refund. I Paid a Deposit of $294.oo ($50.oo on Debit Card & $244.oo on [redacted]) Plus 3 payments of $146.67 = $440.01 + $294.oo = $734.01

After numerous calls without explanation My acct. at [redacted] was credited $177.14 01/30/2014 and a credit to [redacted] $244.00 This leave a balance $312.87.

I faxed for explenation but till now NO RESPONSE. last call I made was 02/26/2014 with [redacted] at Customer Service but no satisfaction.

Ref.: [redacted] (On 02/03/2014 a letter from [redacted], Credit Dept. letting me know of $177.14 that was credit to [redacted], them I faxed to but till now NO RESPONSE

Cordially. [redacted]Desired Settlement: Credit my acct.

Review: This company is a scam! How can this be rated A+???

I had back and forth talks with a rep last summer and the rep got very pushy! He was telling me I need to take the offer or it would never be available again. So I turned it down!

Well now the offer is available again. So to humor myself, I called back a few times with interesting results.

I played along like I was interested to try and get info about the company calling and the rep kept dodging the question. Finally he gave me the website for NCWC inc. He kept saying it really fast so I couldn't get it all down. Finally I got the website. Then I let him explain the plan which really wasn't that good of an offer. Then guess what, this offer is only available at this moment. I had to take it or leave it. I refused and he hung up on me. He just hung up on me. Called up a couple more times to make sure that offer was still valid.Desired Settlement: This is text books scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Legit or not, This company needs to be fined or something.

How can this company be rated A+, has the Revdex.com lost its credibility?

This company has multiple websites, the best is on the dealerservices.info solicitation policy it says "** Please be advised - this notice is intended to deal specifically with companies using "voice broadcasting", which is the use of a pre-recorded computerized voice calling consumers. This is illegal and [redacted] does NOT support this type of activity. "

I called NCWC at their direct line and talked to a rep at cooperate and she acknowledged the situation and said I didn't have to take the deal if I don't want. Are you serious? this is unethical!

Business

Response:

[redacted] Revdex.com of Southern & Central New Jersey

1262 Whitehorse Hamilton Square Road

Trenton, New Jersey 08690

October 2, 2014 RE: [redacted]

Dear [redacted]

We do not use voice broadcasting or prerecorded messages. Any message left for [redacted] was done with a live operator. We have placed [redacted] on our In House do not call list.

Sincerely,

[redacted] President

Review: Phone solicitation harassment. This company continues to call my personal cell phone after being told multiple times I never want their services and to remove me from all calls and solicitations indefinitely. They call about a car I do not even own anymore and they have been told so. They are unwilling to purge my personal information from their database. They are unwilling to add me to their do not call list. The calls need to STOP!! The last time they called, I was harassed by one of there salesmen and I did not appreciate his attitude or disrespect.Desired Settlement: 1) No more calls! 2) An apology from the company for not respecting my wishes to not be contacted 3) An apology for the disrespect I was given by the associate on the phone 4) Compensation if the call again after being told to stop.

Business

Response:

Dear [redacted] was placed on our In House Do Not Call List on July 17th.Sincerely,Michael B. S[redacted]President

Review: I received a call from a representative named [redacted] on 8-19-13. He sold me a warranty for $2799.00. He wanted payment in full. I said I didn't have that much money. He took a down payment of $1799.00. When I hung up, I decided that something didn't sound right. I immediately drove down to my back and they helped me cancel the policy. The cancellation number was [redacted] (this was all done within 1 hour of my ordering this policy). The bank manager had been assured that this policy would be cancelled. When I returned home, I received a cal from [redacted] who began to yell at me for cancelling the policy. I hung up on him. Since I don't check my account each day, I was not aware that the $1799.00 was withdrawn from my account on 8-20-13. In yesterday's mail, I received an envelope from Dealer Services. Inside was a check for $1000.00 (the balance due on the original $2799.00). My daughter called Dealer Services and was told that they were not showing the policy had been cancelled and that the payment was due 30 days from the original payment. My daughter told them that this policy was cancelled within an hour of the original call. we went to the bank. The bank called Dealer Services again and gave them the cancellation number and was told that this policy was still in effect. They had no record of it being cancelled even though we were issued the cancellation number. We had to write a short note and fax it to [redacted] to cancel the policy AGAIN and then wait 30 days for a refund. We sent the fax at 4:45 PM 9-24-13Desired Settlement: I want that money returned to my account immediately. They had no right to withdrawal the money the 1st time let alone the 2nd time. The policy was cancelled. They issued the cancellation number.

Business

Response:

[redacted]

Revdex.com of Southern & Central New Jersey

1700 Whitehorse Hamilton Square

Trenton, New Jersey 08690

October 31, 2013 RE [redacted]

# [redacted]

Dear [redacted]

The company that sold [redacted] her service agreement was [redacted] not us. We have contacted [redacted] and have been told that they refunded your deposit of $1799.00 with their check # [redacted]

The $1000.00 payment that [redacted] made had been returned by the bank.

Sincerely,

President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have proof the money was paid to Dealer Services. I have the Bank Statement showing the withdrawal. I have the cancelled check (front and back)

This proof has been sent to [redacted] in your office. There was even a letter from my bank sent to prove you have your money.

The $1000.00 needs to be returned to me.

Regards,

Business

Response:

Revdex.com of Southern &

Central New Jersey

1700 Whitehorse Hamilton

Square

Trenton, New Jersey 08690

January 8, 2014 RE:

#

Dear [redacted]

Attached is a letter from

Valley National Bank explaining that [redacted] deposit check was returned

“unpaid”.

Sincerely,

President

Review: In 12/14, this company cold-called our company and offered us an extended warranty on our vehicle. We signed up thinking it was our current warranty extending. In 1/15, we realized the dates didn't match up and we questioned them, realizing they were not our current warranty provider as we previously thought. They then told us that we weren't even eligible for their warranty because our vehicle is a commercial vehicle, so they would have to cancel the warranty and refund us. After numerous emails and calls, the warranty has been cancelled, and the deposit was refunded, but we are STILL waiting for the January draft to be refunded. They finally sent us a check, but it was not for the full amount due to cancellation fees. We should not be charged cancellation fees because THEY CANCELLED US due to us not being eligible in the first place. When I voiced this concern, someone was supposed to be checking with a manager to get the check issued for the full $158.29...that was a month ago and I haven't heard from anyone. This whole process has taken 4 months and is still not resolved.Desired Settlement: We want an immediate refund for $158.29.

Business

Response:

Ms. [redacted]Revdex.com of Southern & Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 May 8, 2015 RE: [redacted]

[redacted]Dear [redacted] purchased his vehicle service agreement from US Dealer Services NOT US. USDealer Services receipted [redacted]s deposit NOT US.[redacted] is absolutely correct he should have never been charged a cancellation fee. We have made sure that [redacted] was refundedhis $75.00.Sincerely,Michael B. S[redacted]President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, pending acceptance from my bank of the issued checks. Today, 5/11/15, we received another check to cover the cancellation fees, however it is in the wrong name. If I cannot deposit the check, I will follow up with them and request a reissue.

Regards,

Review: This company has been calling my work phone number to solicit a warranty extension of a company vehicle that no longer is owned by my company. I receive several phone calls a month and when I try to explain the situation the person on the line either hangs up. Or if they listen they say they will remove the number form list and hang up. Today I called the number back and one person hung up. I called back and was transferred to a supervisor who said they would remove the number. I asked for a letter verifying that the number was removed and they said they did not have to provide a letter.Desired Settlement: A letter sent to me that I can forward to my company Vehicle Administrator to prove our work numbers have been removed from their call list.

Business

Response:

Attached is our response.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This what I had requested via my many phone conversations when your company was soliciting me. Maybe your company should revise its policy regarding sending out confirmation letters.Regards, [redacted]

Review: On June 20, 2013, I contracted for a vehicle warranty service with the named company. My problem is that I want to make sure I receive a refund of $282.00 from this company. This was handled through American Express, a blue credit card. Their offer included a 30 day refund policy. Today I mailed letters to this company, certified, return receipt, stating I desired a refund.Desired Settlement: I wish to receive the refund in the amount of $282.00, from this company.

Business

Response:

[redacted]Revdex.com of Southern & Central New Jersey

1700 Whitehorse Hamilton Square

Trenton, New Jersey 08690

July 23, 2013 RE:[redacted]

Dear Ms. Horner,

Mr. [redacted] purchased his service agreement on June 20th and was refunded on July 9th (credited America Express [redacted]2005).

Sincerely,

Michael B. Shaftel

President

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID 9606401, and find that this resolution is satisfactory to me.

Regards,

Review: No less than seven times over the past month and a half has this company contacted us. This company is trying to sell us auto coverage for warranty purposes on vehicles that we do not own. We have asked repeatedly to be taken off their list as most of the vehicles that they are listing we have never owned in the past. Dates and times they have called January 14 at 2:36 PM 3:55 PM January 26 10:41 AM January 30 12:32 PM February 2 6:10 PM February 4 9:24 Am. The last call received was taken by my fiancé she has to be removed from the list asked to speak with a member of management member of management got belligerent with her and stated that if she did not want these phone calls to unplug her phone. What I would like is this phone calls to stop.

Business

Response:

attachment

Review: I CANCELLED MY CONTRACT WITH THEM ON MAY 22, 2015 AFTER ONLY HAVEING IT FOR LESS THAN 30 DAYS. I WAS TOLD THAT THEY WOULD STOP ANY MORE PAYMENTS FROM MY CREDIT CARD AND AS SOON AS THEY RECEIVED THE CONTRACT BOOKLET AND A LETTER STATING THAT I HAD CANCELLED MY CONTRACT, MY CREDIT CARD WOULD BE CREDITED. AFTER CALLING THEM TODAY I WAS TOLD THAT THEY WOULD NOT CREDIT MY CARD FOR UP TO 8 WEEKS.Desired Settlement: I WANT MY MONEY BACK!

Business

Response:

[redacted] Revdex.com of Southern & Central New Jersey 1262 Whitehorse Hamilton Square Road Trenton, New Jersey 08690 June 19, 2015 RE: [redacted] #[redacted] We received [redacted] request for cancellation on May 28th. [redacted] was refunded on June 16th. Sincerely, Michael B. S[redacted] President

Review: I purchased an autp extended warranty from Dealerservices about a year ago. Dealerservicess uses a third party carrier named [redacted]. At some point, Dealerservices switched to [redacted] but I was unaware and somehow my automatic payments were never received. So therefore my policy was cancelled and I never received a refund from the company. I tried calling the company to get an understanding, but they gave me a very confusing understanding of the situation. In seemed more like a scam to me.

Business

Response:

[redacted]Revdex.com of Southern &Central New Jersey1700 Whitehorse HamiltonSquareTrenton, New Jersey 08690September 2, 2014 RE:[redacted] #[redacted] Dear [redacted] purchased hisservice agreement from [redacted] ([redacted]i) notus.We handle the administrationfor the agreement [redacted] Purchased. Wehave contacted [redacted] and have confirmed that a refundhas been made to [redacted] Sincerely, [redacted]President