Deck Helmet

We have fixed the issue but we would be happy to come fix it again if that is what you want.

WE will be happy to refund your money once the terms have been met.

We are sorry we missed your appointment and have scheduled service for SaturdayWe will arrive before 12pm

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find it satisfactory that Deck Helmet did come to ? to inspect my deck.I do not accept the answer that they have accepted our warrenty complaint but will not fix it until next yearThis has been going on for over a year and now it is hte same old lineWe will fix the problem but it is delayed yet at least 6-months.Regards,
*** ***?

Hello this is Jason A*** with Deck HelmetWe ? Will fix you deck and Lawn within the next weeks please call me to review ***?

Date: Fri, Sep 16, at 11:AMSubject: Complaint ID ***To: ***@myRevdex.com.orgDear *** ***,? In
reference to my complaint listed above, I wanted to inform you that on Friday, September 9, 2016, a representative called from Deck Helmet asking if he could come that day to do the repair work on our deck.? Prior to noon, two workers arrived? After talking to Jorge about the warranty work he was going to do, the job was completed much to the satisfaction of my husband and me? We were very pleased with Jorge answering our questions and the quality of work that was done to our deck by him and the other worker.? ? We did not ask for nor did we expect that there would be no charge for this work.? However, this does not change our complaint about the service department? This took much TOO long to resolve than was necessary? The constant "run around" given to us was totally wrong? My husband and I still do not understand "Why?"? Thanks for your help during this process.? *** & *** ***

Your ? year manufacture warranty has been approved this covers This warranty covers the cost of the coating needed for your project but does not cover any board replacementYour months labor / workmanship warranty located on the bottom of your contract has expiredYou will need to
schedule a warranty manger to provide you with an estimate for the cost of the laborTo schedule your warranty evaluation ? click on the link belowPlease note all appointments have a hour window for arrivalI have attached your contract with year warranty below and the year warranty belowDeck Helmet has ? ? year coating materials ? warranty and ? months labor / workmanship warrantyBelow is a link to our year warranty? year warranty ? ***
***Best Regards,Deck Helmet Warranty Team

I have attached the contract and we did not have any details about lattice replacementThe customer has paid in full for the project making the final payment confirming the work was completedSince our tech did say he would replace the sections if lattice for you we will be out next week to
replace.?

Deck Helmet required 1/sign 1/after cleaning and 1/upon completionWe will be more than happy to waive 2nd payment and allow customer to pay full balance upon completion.?

We have not heard from this customer since August 3rdWe'd be happy to schedule a site check to review any continuing issues the customer is having with her fence or deck coatingWe can stop by her house on Monday December 5th anytime between 1:00pm and 4:00pm

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

We are able to partially approve your warranty and ? fix it at Deck Helmet costPlease let us know if you would like to schedule a time for Warranty Manger to review your deck.?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
? Complaint: ***
I am rejecting this response because: This company is making no effort to resolve the issue / complaint re: their advertising and consumer fraud.? They are still pursuing payment $for a product/service not provided to me and continue to avoid any response or effort to communicate to resolve the issue/complaint since Nov 2014.? This has gone on too long.? They merely painted my deck with a product similar to one that I could buy in home depot to restore my deck.? Cost for that product is approximate $137/gallon which is sufficient amount to cover my deck with coats
Regards,*** ***

I have resolved this issue and removed you from all lists?

Revdex.com:
We accept this response IF the business is willing to
perform the fix that the technician recommendedThe technician suggested? that the appropriate fix would be to replace and coat the boards that do not meet our expectations because they should have been replaced initiallyWe do not want additional coats of the material on top of what has already been placed.?
Regards,
*** ***?

If you are not happy with the work we can fix the issuesPlease submit a punchlist via deckhelmet.com/punchlist and we will be out to fix the issues.?

[To assist us in bringing this matter
to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because I have had someone at the home waiting this entire week and no one has yet to show up.? The company said they would be out on Dec and then or Dec and then the third response was this week, it is now Friday at 1:pm and they have still sent? no one.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? As stated in the agreement, Deck Helmet will refund my $1,deposit, and they will pitheir materials that were left in my driveway
Regards,
*** ***

Please contact Deck Helmets lawyer *** *** at ? ###-###-####We no longer can speak to you directly

Complaint: ***
I am rejecting this response because: The problem is the coating, not the workmanshipThe paint is peeling in places, completely worn down in othersAs a result, the deck's wood in rotting where the coating failed to protectAccording to their ads, the coating is guaranteed for ten yearsIt has only been three years since its application
Regards,
*** ***