Deck Helmet

Call Jason A*** at ###-###-####

Complaint: ***
I am rejecting this response because:
They have promised to deliver via email in May and they have promised to deliver via phone
conversation two weeks agoI am not accepting the business' response until I see them deliver as promised this week.
Regards,
*** ***

Deck Helmet would be happy to fix any issues that your haveOur coating system fills the cracks and resurfaces the deck we are not able to refund your money but would be happy to fix any issues that you have.

We stated as of today we will fix the failing coating on your deck

You can submit a sheet of paper and we will review and approve warranty claim

We will waive the fee and fix the issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. However, I am not satisfied with the fact that I still have a dismantled deck due to Deck Helmet's lack of commitment and
communication. We never even received a formal apology from Deck Helmet. See attached pictures.
Regards,
*** ***

From: Deck Helmet Date: Mon, Mar 23, at 10:PMSubject: Revdex.com Deck Helmet *** ***To: ***@***Cc: Ion C*** , ***
*** , Lazar A*** Mr *** we will need to handle all refunds via the credit card you paid with we will not be able to send out a checkYou have options1) un-dispute $ of the $35002) undispute $and we can credit the $right away and send a letter to credit card company before hand or call way Best Regards,Jason A***Deck Helmet *** *** ** *** ***Bethesda MD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As we have posted in our complaint, Deck Helmet has had their chance to fix the issues and now the contract is not only SIX months past due for completion, it was not completed as they advertised to begin with Both my wife and myself have taken multiple days off of work to schedule these reviews and Deck Helmet has not shown up to any of themI told Deck Helmet back in June that I was home after on every day of the week all year the first time they asked us to do a "site review" Have they been out once? No.We've taken time off for the employees to show up and do the job, several of those occasions they've not shown up Then one time they do show up, it's at 8AM Saturday morning with power toolsThey don't even bother to call saying they weren't coming I have email after email, over pictures of bad work and damage to my decking and property, and Deck Helmet's own contract and checklist saying they'd complete the work in daysOne of their employees was disrespectful both in talking to me and rolling his eyes at me while on my property This has been a bad experience from the get-go, and as we have posted before, Deck Helmet will no longer be welcomed on my property.The damage to the decking includes Deck Helmet cutting 1/of wood off of the side of the deck planks This damage is irreversible regardless of how many site inspections they want to do Are they going to glue the wood back on the deck?I can provide photos to evidence the damage and poor workmanship if it helps
Regards,
*** ***

We have added customer to DNC list

refund approved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting
this response because: job completed but unsatisfactory resultsLarge patch of grass killed by chemicals and materials ie chemicals ? Also Left material used on sidewalk, on the black asphalt I am very disappointed with the unprofessional service since this began on March, 12,
Regards,
*** ***

We will schedule the work asap and will email and call you with a start date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and await for the completion of the lattice NOTE: I am still waiting for the three small pieces as indicated in the photo to be replace The contractor did stop by on SAT (August 16), but had the wrong lattice The contractor said they would be back on Sunday to complete the work since it would not take long, but never showed up to finish NOTE: I do think it is mentioned in the contract to replace the lattice I never would have provided the last check, but they insisted to have the check and they would complete the work...never knew about the punch ticket process which I recently reviewed and submitted to Deck Helmet.Thanks for your help and I agree with the replacement of the lattice by Deck Helmet completing the job/contract.Regards,
*** ***

Hello after reviewing the accountDeck Helmet has already ordered your materials and scheduled the work to be completedWe will not be able to provide you with a refund but would be more than happy to schedule the work

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. However, I am not satisfied with the fact that I still have a dismantled deck due to Deck Helmet's lack of commitment and
communication. We never even received a formal apology from Deck Helmet. See attached pictures.
Regards,
*** ***

Deck Helmet would be happy to fix any issues that your haveOur coating system fills the cracks and resurfaces the deck we are not able to refund your money but would be happy to fix any issues that you have

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: *** *** Date: Fri, Oct 7, at 4:PMSubject: Re: Punch List UpdatesTo: Deck Helmet Warranty Cc: *** *** , Rafael C*** , John P*** , William M*** Hello,Please find the AC invoice attached There were a couple of gentlemen out yesterday who finished up the deck It looks significantly better They sanded down the spots on the rails and steps They replaced appropriate boards and took steps to clear up the spots where the spray was uneven and there were spray lines It looks MUCH better Thank you for sending out a team that was professional, polite, and cared about their craftsmanship.Thanks,***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:I have gone through the warranty process online and via telephone 4 separate times over a six-month period and have been told three separate times that my problem would be taken care of only to get ignoredMy warranty has been approved over and over again and I've been told over and over again that the work will be complete within days of the warranty being approvedHad you read the body of my complaint you'd see that my issue is I have been ignored for over six monthsAnd I've contacted you numerous timesFor you to say you'd be happy to take care of my issues by visiting warrantee.com/deck helmet is obviously another attempt to brush me off as I have done that three or four separate times in the past already.
Regards,
*** ***