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Deck Helmet

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Deck Helmet Reviews (425)

Deck Helmet will be more than happy to inspect the Deck & make sure the deck looks to 100% of Deck Helmets standards

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please understand, I appreciate you wishing to postpone this, but this was severe for my family; I'm a single income, and this death was family, and it cost meI now have concerned items on my plate - again, I need the full deposit back
I have to reject thisThe longer this drags, the worse it becomes for mePlease can we find a way of returning my money
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:On May 12,
the business agreed to submit a full refund in the amount of $to me within business daysI accepted this resolution contingent upon receipt of payment within business daysAs of June 4, 2016, the refund has not been received and I am re-opening this complaintI plan to file a suit with Small Claims court, seeking full refund plus interest and court costs if the refund is not received by Monday, June 13,
Regards,
*** ***

Deck is completed job paid in full

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved] Complaint: ***I am rejecting this response because: The deck was finally completed after a week of stress and disagreements with supervisor and being told this was a one day job. At this point the company is looking for final payment. We feel that our 50% deposit provided is sufficient to close this out. Regards,*** ***

Dear *** ***:We regret that you feel that your deck is damaged but we stand by our reputation and brand. In order to resolve this dispute and to bring you close to a satisfactory resolution we are making a final offer of $5,000.00. Please let us know where we can mail the check.***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint
will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Work was to be completed on 9/ We were told they would remove deck furniture and sand down the whole deck the redo the deck with prodctThey sent person who repainted over the areas that were peeling up, meaning they just tried to cover up the bad spots instead of redoing itHe had no knowledge that he was suppose to remove all furniture, sand down and redo jobHe left without fixing anythingHe told us he would be back on 9/to finish the job the correct wayToday, 9/22, no one showed up, no one called, no communication whatsoever from the companySo I called Jason who responded to my original complaint with the number he providedI told him who I was and he was EXTREMELY rudeI explained what happened Saturday and the fact that no one is here today without explanationHe said he'd get back to meHe had Mike call me and Mike says he will call me today or tomorrow to let me know when someone will be outWe will see if that holds trueI can't believe a company can operate like thisHow canthese mabangers and the owner be allowed to talk so rudely to their customers? We have yet to speak to someone who treated us like they appreciated our businessMike was polite on the phone today but as history has taught us, the company is full of empty promises and could care less about their cuatomersWhy do I have to chase down them to get answers since JULY?! Marco a manager that we dealt with was demanding the rest of the payment after the job was finishedWe asked for a receipt and he replied rudely that "he has a stack of checks sitting on his desk that no one else needed a receipt so why should we?" We are STILL WAITING for a reciept and it's September! We requested a copy of the year warranty in July and we are still waiting on itI have lost track of all the non returned phone calls, no replies to emails and "managers" that wI'll get back to meWe have done nothing but fulfill our duty of payment in full (which I totally regret doing)And I return for payment in full we have been left with a deck that is peeling, being treated disrespectfully, talked down to by mangers, broken promises, dead grass, no return phone calls and emails, lack of showing up for a job, coming to the job ill informed and not preparedThis is the worst experience with a company ever! Such a headache for something that was suppose to be over and done with months ago.
*** ***

I have already agreed to fix the issues that we agreed to including cleaning the deck and then applying coat on floor for $in the springSo the matter is solved

Complaint: ***
I am rejecting this response because: The problem is the coating, not the workmanshipThe paint is peeling in places, completely worn down in othersAs a result, the deck's wood in rotting where the coating failed to protectAccording to their ads, the coating is guaranteed for ten yearsIt has only been three years since its application
Regards,
*** ***

We have removed your information from all lists

Deck Helmet would be happy to fix any issue that the customer has we can schedule a time for the customer service manager to inspect the deck and resolve this issues

Hello this is the CEO of Deck Helmet we would be more than happy to sign you up for serviceCall me directly at ###-###-#### and we can go over pricing

Deck Helmet evaluators will be arriving to inspect *** ***'s deck between 1:00pm and 3:00pm on Wednesday October 19thIf this is unsatisfactory please call ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** *** *** ***

We agree with your requestThe scheduling manger will call you shortly

What is the cost for your landscaper to fix your lawn?

We approved your warranty , will be completed within days .

Please visit deckhelmet.com and create a punch list and the issues will be fixedhttp://***/

Call Jason A*** at ###-###-####

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Description: Deck Cleaning & Sealing, Deck Cleaning and Waterproofing, Home Improvements

Address: 4938 Hampden Ln Ste 235, Bethesda, Maryland, United States, 20814-2914

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