Deck Helmet

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I've been offering site check whenever I've contacted Deck helmet supervisor, manager and CEO for several months ago. If you could, I would recommend you go back and check with your customer service document/record. I will make time for your site check this coming Wednesday (10/21/15). Please let me know what time you are going to arrive. My phone# ***. As I've always mentioned, it's way to late for trying to complete what was left off or cut corner from your contract. Thank you
Regards,
*** **

We have turned this over to Deck Helmets lawyers.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find it satisfactory that Deck Helmet did come to to inspect my deck.I do not accept the answer that they have accepted our warrenty complaint but will not fix it until next yearThis has been going on for over a year and now it is hte same old lineWe will fix the problem but it is delayed yet at least 6-months.Regards,
*** ***

To Revdex.com,We have rescheduled *** ***'s coating appointment for the morning of this Wednesday September 21stWe have spoken with *** *** regarding the fencing that is to be done underneath and confirmed with our specialists.Regards,Deck Helmet

To resolve this issue we will be able to touch up your posts free of chargePlease confirm this works for you

We have not heard from this customer since August 3rdWe'd be happy to schedule a site check to review any continuing issues the customer is having with her fence or deck coatingWe can stop by her house on Monday December 5th anytime between 1:00pm and 4:00pm

We are sorry we missed your appointment and have scheduled service for SaturdayWe will arrive before 12pm

The project was started and completed on this projectWe are able to come out and fix any punch list issues that you have right awayPlease call *** to schedule

We are able to schedule the work to be completed let us know when you would like to schedule

We have refunded the customer

I will send *** *** a release today Deck Helmet will not pursue payment from her in return for a release.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this
response because: On Friday, April 29, at 2:p.m., I was called by a man identifying himself as Jason and the owner of the company. He was quite rude. He did not ask me what were my concerns. Instead he berated me for submitting my complaint to the Revdex.com only two days after submitting my warranty requestHe sounded angry. He told me he wanted me to remove my complaint. I said that I would not until my issue had been resolved. My husband and I have had two other issues with the deck helmet product and are fed up with the run around. Jason said that he was writing me an email accepting the warranty. Later that evening I checked my email. What I had received was an email stating the following...*** *** *** Hello , Your warranty claim has been approvedYour completion date for your for your warranty is 7/28/Your completion date is the date that your work will be completed by not the date the work will be performedWe give you this day as worst case scenario Due to unforeseeable weather conditionsIn addition for every day that it rains are schedule moves up one dayThis makes it impossible to give our customers an exact appointment dateWe will however email you the evening before your warranty appointment Best Regards, The Deck Helmet TeamThis response was not acceptable because this was a do not reply-email. Also there was no name attached or a phone number for me to call to answer questions about scheduling, etc. On May 2, I received another email from the same do not reply address for Deck Helmet stating....Your warranty request has been denied due to .You can however schedule an estimate to get a price quote to repair the non covered claims by visiting deckhelmet.comBest Regards, The Deck Helmet Warranty TeamAs you see, there isn't a reason stated for now denying the warranty. My experience with this company has been much below my expectations. I see that on the company's website, there is no longer a way to "review" this business and the testimonials on the website are as recent as 2012. The Deck Helmet company promises that their product will protect my deck for years but only lasted months. I have attached the pictures of the chipping paint! My husband and I are seeking a refund because this company does not know how to respond to customers. The second email leads us to believe that owner of the company is not willing to make this right unless we remove our complaint. Our complaint is legitimate and we would be satisfied with a full refund of what we paid, $3,922.00. Regards,
*** ***

[To assist us in bringing this matter
to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I have had someone at the home waiting this entire week and no one has yet to show up. The company said they would be out on Dec and then or Dec and then the third response was this week, it is now Friday at 1:pm and they have still sent no one.
Regards,
*** ***

We understand your concern and the management team will personally call you tomorrow afternoon to resolve your issuesThank you for your patience

The project was started and completed on this projectWe are able to come out and fix any punch list issues that you have right awayPlease call *** to schedule

Your warranty is approved and the denial was a computer error

Kelly we would love to resolve this issue asap.

We will mail refund check today

We are able to offer you a $discount