Deed Transfers, LLC

We are happy to assist [redacted] as a courtesy but there has been no "contract assignment" of [redacted] ***'s account and no payment has been remitted to us by any entity for the continued servicing of his account We are not able to reach representatives from [redacted] because the numbers we have for that company have been disconnected for several months We spoke with [redacted] on the phone today and we have agreed to pay for the finalization of his transfer as a courtesy despite not having any formal agreement with him He agrees that he has filed this complaint in error and will be accepting this as resolved Thank you

[redacted] has not been cooperative during the course of this transfer and has directly violated his? agreement with our office? Despite these violations we have completed our contracted obligations on his account? As we? previously advised [redacted] , due to his defamatory actions we are no longer obligated to? service? him as a client any longer? Below is a certified mail tracking number showing the delivery of the contracted documents to the resort? [redacted] may contact us directly if he wishes to communicate moving? forward in a civil and professional way.We sent correspondence to Bluegreen in? December via certified mail? Notification was sent via USPS Certified Mail # [redacted] and? [redacted] ***? The client may go to USPS.com for proof of delivery information? Thank you.? ?

Our internal processing of this client file has long been completed. Our records do not show recent correspondence from this client at the customer service address. We have sent an email to the client from the customer service address and ask her to communicate with us there moving... forward. Thank you.

The client complaints are two fold:1) Client indicated we have not responded to calls and emails.-- This is unfounded Our very detailed records show that [redacted] from our office proactively called the client on February 16, and [redacted] from our office proactively emailed the client on February 9, We keep records of all correspondence and this correspondence is available upon request It appears that the real reason for the client's complaint is Price Which brings us to the second piece of the complaint.2) Client is under the impression that the resort itself will transfer title for $299.-- This is not a valid reason for a complaint as the Revdex.com website located at [redacted] indicates that "Issues based solely on dissatisfaction of price" are not a valid basis for complaint.-- [redacted] will in fact NOT transfer the full title for the client including the deed for only $ [redacted] does not conduct deed transfers and refer all clients to outside title companies The client is mistaken [redacted] DOES charge $to reflect the title change but this amount does not cover the cost of deeding the timeshare.3) Timing of transfer-- The buyer information was only supplied by the client on December 23, and our website and all documentation clearly state that most transfers take days while some transfers can take longer We are roughly days into the process and fully in compliance with the terms of use the client agreed to when contracting our services.We have submitted the request to [redacted] for the transfer via certified mail Certified mail number available upon request The terms of use also require the client to remain cooperative during transfer within days of our request We request that the client contact our office immediately so we may continue to answer any questions that the client has and continue to cooperate with the process We will expect a direct email to [redacted] that the client agrees to cooperate within days of the delivery of this response to the client as we are unable to complete our service without requests for signatures and other cooperation from the client. Thank you Please contact us if you have additional questions

Initial Business Response / [redacted] (1000, 10, 2015/09/14) */ Dear Revdex.com, This client's transfer has been complete for many monthsThe detailed description is attached to this in PDF formThank you Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please close this complaintTheir response was correct, however they could have completed the closing more efficiently and timelyI have been able to get the new deed accepted and ownership of the timeshare has been transferredThank you for your attention to my complaint

We are happy to conduct this transfer for this client? However, we have received no email correspondence from them from the email address? [redacted] for any of our customer service accounts? If they wish for us to? complete this transfer they must submit the? request to [redacted] ? They must ensure that they have an "S" on the domain name or we will not receive the message? We will look forward to assisting this client

[redacted] I have heard from [redacted] from the timeshare company -- I am being threatened with non-cooperation etcI am attaching the last few emails concerning this matter I will concede that it does appear that the two timeshares in Key West FL are complete, however, he is not showing me any proof positive that the Bermuda (StGeorge's Club) timeshare has been completed Once he complies and I know for certain I am no longer liable, I will gladly submit a satisfactory resolution statemtentThank you for your help [redacted]

Dear Revdex.com,The client has a dispute with the seller of the timeshare We are not the seller of the timeshare, we are the title company [redacted] can not receive a refund of escrow while still in possession of the unit he indicates is incorrect He must transfer the unit back to the seller and the seller must grant the release to [redacted] *** You may verify his current and existing ownership with the below information He cannot use this dispute to receive a refund AND keep the unit he says is incorrect He must return the unit before he may request a refund from the seller.OWNERSHIP INFO: [redacted] ***DeedGrantor: [redacted] Grantee: [redacted] ***Pages: 4;Fee: $36.20Orange County, FLRecordedFri 01/30/159:30AMEST [redacted] ***We are not the seller and therefore, cannot authorize the refund Mr Pagan has been provided with the timeline to return the unit to the original owner If he chooses to not return the unit we will close escrow per our notice to him These are the rules of the purchase and we can do nothing but provide the notice and give [redacted] an opportunity to cure He has days per our original notice He has stated in his previous response that he does not wish to cooperate We will follow the guidelines of the purchase agreement.Thank you

Initial Business Response / [redacted] (1000, 6, 2015/11/17) */ The client is mistaken and regrets filing this complaint in error This has been resolved directly with the client Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This matter has not been resolved to our satisfaction

Complaint: [redacted] I am rejecting this response because:October we filed this claim with the Revdex.com: Timeshare Transfers failed to deliver service we paid forOn April 11, we met with Timeshare Transfer representatives/Immediate Acquisitions Representatives in [redacted] NC at the [redacted] & [redacted] The appointment was set up by [redacted] (XXX) XXX-XXXXMy wife and I sat through a sales presentation showing how bad timeshares were, we were also shown a video from various news sources to support their claimThey told us that they were not a scam company and could get us out of our timeshare if we paid the transfer fee of $We were told and provided a document that the transfer would happen immediately, but final notification could take up to monthsTST also said in some cases the final notification of recorded deeds cold take longer depending on the Resort's policyHowever we received this email from the company April 28, 2015: Attached please find the new timeshare deed for your notarization, signature and return to the below addressThis will be the final step for you to complete the transfer of title unless the resort requires an additional signature from you at finalizationOnce you have printed (single sided) and signed the document in the presence of a notary public please return via regular mail to the below addressThe county will require the original document for recording: Timeshare Transfers ATTN: Recording [redacted] XXXXX Once this step is completed the process still may take several weeks to finalize at recording and at the resortPlease let your title representative [redacted] know if you have any questions in the interimHe can be reached via email at [redacted] @ [redacted] Thank you and have a wonderful daySincerely, [redacted] Legal Assistant Fax: XXX-XXX-XXXX Email: [redacted] @ [redacted] Timeshare Transfers [redacted] XXXXX http:// [redacted] It is October 22, and still no recorded deed nor a refund of our $We have copy of many emails to [redacted] on this issue with no present resolution, only empty promises [redacted] Senior Transfer Specialist Office: XXX-XXX-XXXX [redacted] Fax: XXX-XXX-XXXX Email: [redacted] @ [redacted] Timeshare Transfers [redacted] XXXXX http:// [redacted] Time share transfers promised to resolve the problem after we made contact with the Revdex.com, but have again fail to do soThe last contact from them (December 7, 2015)is in the following email: "Your unit continues to be rejected because of the type of deed that we are recordingIt was not rejected times, it was rejected timesWe ask for your continued cooperationWe will continue to respond to your requests as long as they do not become abusive and inappropriateBased on the previous actions you have taken we are technically under no obligation to continue to assist you based on your lack of cooperationWe have made the decision to continue to work with you on this matter despite your actionsYou will receive notice once the deed has been successfully returnedAgain, we expect that this weekGood evening- Timeshare Processing [email protected]" This company appears to have a habit of threatening the costumer with additional bad customer service if they complain about bad customer service Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Representives of [redacted] Incof Lexington SC specifically have stated that they have sucessfully executed an exchange of the contract and of the funds from them to Timeshare Transfers.com so they (Timeshare Transfers) could complete the transfer of title of our timeshare to an interested third party namely [redacted] has also stated that their former Sales Mgr [redacted] has joined [redacted] Timeshare Transfers.com title transfer agent so that they could complete this title transfer transactionAt this point in time (Febuary 06th 2016), the transfer of title of our timeshare has not taken placeTo resolve this issue all we want is for Timeshare Transfers.com to legally transfer the title of our timeshare to [redacted] (a Colorado limited liability company) or any other interested third party Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our office has been closed during the blizzard and the client was made aware of this She has agreed that she inappropriately filed this complaint and will be removing it

[A default letter is provided here which indicates your acceptance of Mediation If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessaryCost is to be divided between both parties
Regards,
*** ***

Complaint: ***
I am rejecting this response because: *** *** failed to answer the question asked yesterdayPlease provide the email sent on 5-9-where you indicated I have days to resolve the issuefurthermore, I paid the sum total of $to Timeshare Transfers to hold in escrow for 84,Annual PointsThe money was to be held in escrow till the Transfer of "84, Annual Points" was deliveredThat was not what was deliveredthat is not what was supposed to be transferred by their company I.E your job was not done! Timeshare Transfers failed to transfer the indicated 84,annual points as stated on the credit card authorization form for the $held in escrow making the sale VOID and incompleteThey knowingly transferred the wrong product to collect their fee which is FRAUDULENT ACTS on their partThey had clear knowledge of the situationWhen *** *** informed me that the deed was sent to Wyndham Resort on 02-05-and then proceeded to tell me to wait to weeks before calling them, I did not waitafter almost a year of waiting I didnt mind waiting the weeks before calling the resortI called after weeks and nothing, weeks later nothing, weeks later and im told they have a pending transfer for "84,SEMI ANNUAL POINTS! I lost it! (see attached Email for timeshare status)The resort informed me that the transfer was completed and for me to contact the title transfer company because the unit being sold was only "84,SEMI ANNUAL POINTS NOT "ANNUAL" as stated by Timeshare Transfers, I immediately called *** *** and of course NEVER AVAILABLE ON THE PHONE!I emailed him on 04-09-and expressed my concern on What the resort just told me (see attached email for Status)Instead of immediately stopping the so called transfer of "84,ANNUAL POINTS" This is what *** *** emailed me in return on 04-09-(see attached email under *** response to wyndhams claim)He assured me that " THERE IS NO SUCH THING AS A SEMI ANNUAL POINTS, THERE IS NOTHING ON THE DOCUMENTATION THAT STATES SEMI ANNUAL" Those were his exact words!I called *** that same day I received his email and once more they re-verified the sale was for "84,SEMI-ANNUAL POINTS NOT ANNUAL" AND TOLD THEM TO STOP ANY TRANSFER OF THAT UNIT DUE TO FRAUDULENT ACTIVITIESI emailed *** *** and his Office manager *** as soon as I was off the phone with them and told him to "STOP THE TRANSFER I DO NOT WANT TO PROCEED WITH THIS TRANSACTION DUE TO ADVERTISED INFORMATION!" (see email attachment for transfer cancellation)HE REPLIED BACK DAYS LATER! on 04-14-saying Please provide listing details as if he already knew it was for SEMI ANNUAL POINTS! and wanted to verify if I was telling the truthHe failed to do what I asked only to collect his money and be done with meThose $were to remain in escrow till I got what I paid for!.I didnt hear from him for MONTHS!! I sent emails after emails and NOTHING!, all I received were, Im out of the office, im on vacation, Ill get right on itJUST HOLDING ON TO ME AS LONG AS POSSIBLE TO COMPLETE THE *** TRANSFER TO COLLECT HIS FEE!His first email in regards to the situation was "The only way we can proceed without deducting the title fee's is to provide a replacement unit to you out of inventory, we may have a contract that will work for you?" The guy was trying to get me to go on another contract for gods sake! HE KNEW HE SCREWED ME AND WANTED TO CONTINUE NOW THAT THE PROCESS WAS DONE!! NOT GOING TO HAPPEN! I WANT MY MONEY BACK.TELL ME WHAT IS REQUIRED IN DETAIL AND I WANT IN WRITING THAT I WILL GET MY BACK!
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/29) */
We had a nice conversation with the client *** *** this afternoonShe agrees that there has been a misunderstanding with regard to the process timeline and servicesWe have worked out an independent agreementShe will be closing the
complaintThank you
Initial Consumer Rebuttal /* (2000, 8, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with *** *** I am satisfied that my transfer will be handled properlyI have been assured that contact will be made to keep me aware of any additional steps needed by myselfThank you for you assistance in getting this matter closed

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessaryCost is to be divided between both parties
Regards,
*** ***

Complaint: ***
I am rejecting this response because it is not trueThe signatures have been provided not once, but twice*** *** acknowledged receipt of the signatures (second time) on December He also acknowledged that again just yesterday *** ***The company has instructed me that unless I remove this complaint immediately, my file will be closed and they will take legal action against me for damagesAll I am asking for is the company to meet its obligations in a timely manner
Sincerely,
*** ***

The clients have been provided with PROOF of delivery of correspondence to the resort We advise the clients to not speak with the resort due to the misinformation from resort staff The three below tracking numbers are proof that we have sent, and the resort has received the correspondence.Unless this complaint is closed immediately as resolved by the client they will be in violation of the "cooperation during transfer" clause of their agreement and we will reverse the transfer per the agreement The client contacting the Revdex.com is inappropriate as we have proof of ongoing communications with the client and the services have been provided in full.If they wish to communicate further they may contact our office via their assigned representative Otherwise we will close this file as "Closed, uncooperative." Below are three tracking numbers showing PROOF OF NOTICE sent to the resort The client has been provided with these notices as well previously: Notification was sent via USPS Certified Mail # *** *** *** *** *** *** *** *** *** * *** **)Notification was sent via USPS Certified Mail # *** *** *** *** *** *** *** *** *** * *** ***Notification was sent via USPS Certified Mail # *** *** *** *** *** *** *** ** ***

We were able to locate the supplied documentation from ** *** ex-wife and we are resubmitting the documents on Thursday of this week