Deed Transfers, LLC

The internal processing of *** *** transfers has long since been completed We ask that *** *** direct all future correspondence to our office via email We have recently received a fax of a maintenance fee invoice from *** *** If he has any further questions he may direct them to our
office via email to *** or phone *** and we would be happy to assist him

We have completed all of our title work We have asked that the seller ensure ALL signatures are made on the title work He and his ex wife are divorced and she has not returned the signed deed to our office We can not be expected to record a deed without all signatures It
is the seller's responsibility to ensure all signatures are on the documents we provide to ensure legal recording

Complaint: ***
I am rejecting this response because:October we filed this claim with the Revdex.com: Timeshare Transfers failed to deliver service we paid forOn April 11, we met with Timeshare Transfer representatives/Immediate Acquisitions Representatives in *** NC at the *** *** & *** The appointment was set up by *** *** (XXX) XXX-XXXXMy wife and I sat through a sales presentation showing how bad timeshares were, we were also shown a video from various news sources to support their claimThey told us that they were not a scam company and could get us out of our timeshare if we paid the transfer fee of $We were told and provided a document that the transfer would happen immediately, but final notification could take up to monthsTST also said in some cases the final notification of recorded deeds cold take longer depending on the Resort's policyHowever we received this email from the company April 28, 2015: Attached please find the new timeshare deed for your notarization, signature and return to the below addressThis will be the final step for you to complete the transfer of title unless the resort requires an additional signature from you at finalizationOnce you have printed (single sided) and signed the document in the presence of a notary public please return via regular mail to the below addressThe county will require the original document for recording: Timeshare Transfers ATTN: Recording *** *** *** *** ** XXXXX Once this step is completed the process still may take several weeks to finalize at recording and at the resortPlease let your title representative *** *** know if you have any questions in the interimHe can be reached via email at ***@***Thank you and have a wonderful daySincerely, *** ** Legal Assistant Fax: XXX-XXX-XXXX Email: ***@*** Timeshare Transfers *** *** *** *** ** XXXXX http://*** It is October 22, and still no recorded deed nor a refund of our $We have copy of many emails to *** *** on this issue with no present resolution, only empty promises*** *** Senior Transfer Specialist Office: XXX-XXX-XXXX *** Fax: XXX-XXX-XXXX Email: ***@*** Timeshare Transfers *** *** *** *** ** XXXXX http://*** Time share transfers promised to resolve the problem after we made contact with the Revdex.com, but have again fail to do soThe last contact from them (December 7, 2015)is in the following email: "Your unit continues to be rejected because of the type of deed that we are recordingIt was not rejected times, it was rejected timesWe ask for your continued cooperationWe will continue to respond to your requests as long as they do not become abusive and inappropriateBased on the previous actions you have taken we are technically under no obligation to continue to assist you based on your lack of cooperationWe have made the decision to continue to work with you on this matter despite your actionsYou will receive notice once the deed has been successfully returnedAgain, we expect that this weekGood evening- Timeshare Processing [email protected]" This company appears to have a habit of threatening the costumer with additional bad customer service if they complain about bad customer service
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Regarding communications, none of the emails or calls have been proactive on the part of TimeshareTransfersEach response I've received was the result of multiple attempts via email and/or telephone to get information from them.Below is a high level log of the email communications. Dec - Sent details on Timeshare week, Seller info, and Buyer info to TimeshareTransfers.Jan - Emailed TimeshareTransfers inquiring on status of the transfer.Jan - Received an email response from TimeshareTransfers requesting a copy of the old deed.Jan - Emailed TimeshareTransfers a copy of the "Assignment and Assumption Agreement" with an explanation that this is not a deeded resort, so there is no deed for the timeshare.Feb - Called *** to ask if TimeshareTransfers has been in contact to start the transfer processWas told NO.Feb - Emailed Timeshare Transfers inquiring on status of the transfer.Feb - Received email response from Timeshare Transfer stating that they are "waiting on the buyer details".Feb - Emailed TimeshareTransfers the buyer details AGAIN (already sent on 12/23)Also asked TimeshareTransfers to forward the $transfer fee to *** ASAP.Aside from this Revdex.com complaint, my last communication from TimeshareTransfers was on February 9thOver weeks have passed and they have not acknowledged my last emailI have contacted TimeshareTransfers by phone several times, and every time I was told that the person handling the closing was unavailable and would call me backI have never received a return call from *** ***When I do get a response it's a reply to an email I sent a several days prior.I am not complaining about the price of the transferThe point I was making in my original complaint is TimeshareTransfers already collected the $resort transfer fee from meIf they simply give that back to me I'll pay *** directly and finish the transfer on ownI have spoken to the Title Change department at *** and have confirmed that they prepare the necessary transfer documents for the $feeThe documents prepared by *** simply need to be signed by buyer and seller and returned, and the transfer is doneAs mentioned above, there is no deed associated with this particular timeshare resort.I understand that transferring a timeshare can take up to days, but since no deed preparation is necessary to transfer this particular ownership, the timeframe should be much shorterI have been 100% cooperative and responsive to requests from Timeshare TransfersOn every single occasion I have replied back in under hours. I just called the Title Change department for my *** resort (***) and was told that they still have not received any communications from TimeshareTransfers regarding this ownershipThe process was started on 12/and today is 2/days have passed and TimeshareTransfers has not even completed the first step in the transfer processGiven these facts, how is it possible that everything will be done in less than days from start to finish?I am available to speak to TimeshareTransfers at any time at the phone number I've provided many times in the pastWhen I call, I can't make it past the point of leaving a message for somebody to call me backIf TimeshareTransfers would like to speak to me, please call me

The client has filed this complaint in error and has acknowledged that there was a miscommunication concerning the recording and delivery of the deed The client acknowledges that they should have contacted our office prior to filing a complaint to resolve this issue This has been resolved and no complaint should have been filed Thank you

Complaint: ***
I am rejecting this response because: Despite their instructions to have no further correspondence with the resort, we have had contact with the resort and they have no record or knowledge or communication by Timeshare TransfersWe had been told it would take approximately days to complete the transaction It is now over a year and the transfer has not been completed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because it is not trueThe signatures have been provided not once, but twice*** *** acknowledged receipt of the signatures (second time) on December He also acknowledged that again just yesterday *** ***The company has instructed me that unless I remove this complaint immediately, my file will be closed and they will take legal action against me for damagesAll I am asking for is the company to meet its obligations in a timely manner
Sincerely,
*** ***

Final Consumer Response /* (2000, 6, 2015/11/10) */
Dear *** ***
At this current time, I would like to close this case
Thank you,
***

***Document Attached***
I received an email today with copies of deeds showing the transfer is complete for TWO of the THREE timeshare units
Therefore, PART of the complaint has been satisfied, but they have not completed the transaction as one timeshare remains not transferred
I was threatened by them that if I did not have this declared settled by January 1, they would deed the properties back to me and place a lien for damages caused them by my complaintPlease contact them again for meThank you(TImeshare Transfers emails.txt)

Initial Business Response /* (1000, 6, 2015/10/06) */
We spoke with the client and they were making a typographical error when contacting our office via email They were not putting a "s" in the word Transfers He has corrected his email and wishes to retract this complaint that he admits should
not have been filed because the error was his in sending the email to an address he misspelled
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Typing error

Complaint: ***
I am rejecting this response because: its amusing to see *** *** acting like the victim hereAfter years of asking him what needed to be done, and what I needed to do to get my money back, I was given a choice of either another property or partial paymentnever was I given the choice of signing the supposed "property back" to the sellers name to get my escrow in full.*** ***: Could you please attach the email indicating where this was mentioned after 2015? since the unit was closed in right? better yet, please provide the email sent yesterday to me where it indicates I have "days" but now its 14? here ill help you outI'm going to attach today's emails where you sent me the ultimatum only after I had decided enough was enough of your lies and scamsIv'e also attached the original copy sent by you for the payment amount and what I was supposed to be paying for which was not deliveredI paid $for 84,annual points but that's not what I got was it? you still transferred the unit even though you knew beforehand that it was not what I paid for, just to get paid all the while saying nothing to me, didn't you ***?At the end of the day you can give me days for all I care, I wont sign another piece of paper from you until I have my moneyyou're a liar and a thief to the working peoplefortunately, I'm not the only one who feels that wayif the money is given to the owner (*** ***) I will be coming after you legally. FYI: If I paid for a service and or product and I got something different and or nothing at allITS FRAUD!
Sincerely,
*** ***

Our office has completed the services for the client If the client is still receiving maintenance fee invoices we are happy to contact the respective resorts to assist them in updating their systems to reflect the new ownership We ask the client to contact their representative at our company directly with specific information so we may continue to assist them Thank you

The client *** *** has title to the deed we were contracted to transfer to him by the seller This client's dispute is with the seller of the property and not with our company Until *** *** RETURNS the original property to the seller the seller cannot authorize the release of
escrow *** *** has been non-cooperative and we have advised him as of yesterday that he has days to return the property to the seller if he wishes for us to request that they release escrow to cancel the transaction.We are not the seller and did our job as the property has been in *** ***'s name since January of *** *** has days to comply with our request or we will assume the transfer is valid and will disburse escrow to the seller and close his file

The deeds recorded at the Bureau of Conveyances in Hawaii are NOT correct They are worthless in terms of me being able to obtain ownership of the timeshares I am disappointed that Timeshare Transfers did not do its job and see the process to the end They only refunded one Resort Transfer Fee (I paid $600, not $300) and I paid $twice for them to transfer ownership of the titles to the timeshares, not just record a (useless) deed This process has taken nearly a year thus far In an email dated 12/31/14, *** *** stated:
"***,
Both of your transfers (yours and your sisters) are in process Our office is at half staff this entire week and last week due to the holidays I would ask for your understanding this time of year and send any inquiry you may have on Monday or Tuesday of next week
If there is any complaint with the Revdex.com the accounts will be placed on hold and a lien placed until resolved Thank you for your understanding and please email if you have additional questions."
I want the company to do what is right: either complete this transaction FULLY, or refund ALL of the money I paid as to this point, they have not earned any of it

We sent email correspondence to the client on Tuesday and again today prior to receiving this complaint The client stated that the emails must have gone to junk mail Both the company and the client apologized for the misunderstanding and we are proceeding cooperatively
together The client will close this complaint as resolved Thank you

*** *** has not been cooperative during the course of this transfer and has directly violated his? agreement with our office? Despite these violations we have completed our contracted obligations on his account? As we? previously advised *** ***, due to his defamatory actions we are no longer obligated to? service? him as a client any longer? Below is a certified mail tracking number showing the delivery of the contracted documents to the resort? *** *** may contact us directly if he wishes to communicate moving? forward in a civil and professional way.We sent correspondence to Bluegreen in? December via certified mail? Notification was sent via USPS Certified Mail #*** *** *** *** *** and? *** *** *** *** ***? The client may go to USPS.com for proof of delivery information? Thank you.? ?

*** *** has received proactive correspondence from our office on the following occasions in alone:2/29/16, 2/5/16, 2/1/16, 1/22/16, 1/21/16, 1/19/16, 1/4/16We have certified mail tracking numbers demonstrating we have successfully contacted *** on multiple occasions on this account
? We have also informed *** *** that his agreement specifies that he must demonstrate cooperation during transfer? This response will be our official request for *** *** to demonstrate cooperation within calendar days or we will administratively close his account as per our agreement.We require his direct correspondence and participation in the process if he is still receiving notices from the resort? This complaint is not appropriate based on our completion of our contractual obligations under the agreement.We ask that *** *** send an email to us at *** indicating that he wishes to cooperate with us? The combative nature of his emails and phone calls has been well documented and despite being in violation of the "cooperation during transfer" portion of his agreement we will still work with him if he demonstrates a willingness to communicate and remain cooperative by sending an email to ***?

We process between 6,and 7,transfers each year and several hundred of them are at ***? We are aware of the process? The seller AND buyer must sign the associated letter? We ask again that *** *** contact our office directly at *** demonstrating his willingness to sign the forms necessary? Upon receipt of his email we will immediately re-forward the documents to him necessary to finalize the transaction? We look? forward to his cooperation? *** ***, please send the email to *** so you may resolve this complaint with the merchant? Thank you

Our internal processing of this client file has long been completed? Our records do not show recent correspondence from this client at the customer service address? We have sent an email to the client from the customer service address and ask her to communicate with us there moving
forward? Thank you

Initial Business Response /* (1000, 6, 2015/11/17) */
The client is mistaken and regrets filing this complaint in error This has been resolved directly with the client
Initial Consumer Rebuttal /* (3000, 11, 2015/11/28) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
This matter has not been resolved to our satisfaction