when I signed up for unlimited washes I received a free oil change. I went for my free oil change that actually cost me $10. I refused the engine spray they offered to clean the oil they spilled on my engine. Over the next couple of days I noticed a rather large oil spot where I park my truck and upon further inspection found the really small oil filter they used was spewing oil from the seal. I sent in a comment to Delta Sonic and a rep called me back and basically said they installed the right oil filter and if I want to pursue this issue to take it up with the store where it happened. They lost my business for sure!
Had an excellent experience with Dale from the Transit Road location today. My interior/exterior was done nicely. I have a toddler, so I’m sure it was challenging and it practically looked brand new!
was very satisfied with the job well done and very impressed with the young man Dale he was courteous and honest and made sure I was pleased with my car no 69 It was a pleasure to have a young man care about me and how he took pride in his job which is seldom seen these days. I work and seldom see now a days. Joanne Schilling
The most I have paid with the least amount of cleaning everI paid $to have minute interior and vinyl done on two different cars/two different daysBoth were unacceptableyears ago, it was less for moreI watched them clean it and it consisted of wiping down the outside and blowing out vents (not sure how thats cleaning the vinyl)
Your findings are wrongThe video didn’t show the clarity of the mats being returnedI watch the video with a manage and could clarify the total of mats returned I will not settle this matter until the estimate given is paid for the returned of the matsEstimate enclosed in responseMy next step is to filed a complaint with the Attorney General and the Federal Trade Commission on this matterAlso I did do some research and this isn’t the first time your company has lost mats for carsSee the complaint filed by a (Mike S from Plainfield IL)Avoid this location like the plague! I took my Toyota Sienna minivan there to get a full detail which cost over one hundred and twenty bucksThe car wash left bug guts all over the hoodWhile my van was on the vacuum conveyor belt I repeatedly watched as the employee tried to break the automatic side doors of my vanThe detail neglected to clean the inside of the windshield and then they forgot to return my floor matsI'm not the primary driver of the van so by the time this was brought to my attention and I called Delta Sonic I was relieved when they told me that they had them in the lost and foundHowever, when I returned of the seven floor mats that make up my Sienna's system they had lost all but three of themThe manager was totally unhelpful to my wife and just told her to talk to one of the Jr Associates to fill out a report
We have completed a thorough investigation on this complaint The complainant alleges he waited minutes before he used his horn Our digital video shows that the complainant waited minutes before he actually dangerously lunged his vehicle forward towards the customer’s vehicle ahead of his Our digital video also shows the automatic Car Wash lane was working properly with no other vehicles in line Our District Manager reached out to this customer and offered to meet with him on 4/at 3:to review the complaint details The customer failed to appear to the scheduled meeting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.How do I make contact with the area manager? No information other than a defense to not help me with the damages the car wash caused to my vehical was provided in your reply Regards, [redacted] ***
Delta Sonic in Greece charged my card too many timesThey also are horrible at detailing, they just vacuum the inside and spray FebreezeDO NOT TRUST DELTA SONIC
As outlined in my complaint I have both communicated directly with Delta Sonics corporate customer service phone number as well as returning to the original site and speaking with the site manager in the Detail ShopThey proceeded to put the same gentleman back on the job of cleaning my vehicle whom I believe felt insulted and proceeded to leave scratches on my vehicles paint and stains on my interiorI as requested originally would like a complete detail of my vehicle to include stains removed by Delta Sonic as well as the paint scratch repairs to be completed by an independent companyI do not want to deal with Delta Sonic any further especially the Walden Avenue location Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business mailed an unsigned letter stating they do not wish to have my services performed at their business The receipt offers a satisfaction guarantee that did not meet my expectations It is not the consumer's fault for work of lesser quality however, if the business refuses to make it right it is then considered theft I was promised a phone call to resolve such issue and the company has failed to contact me via phone I will admit that I indeed take extreme care of my vehicle however, I indeed made it clear to the attendant of my expectations and he assured me the job would be complete to my expectations When it wasn't the business failed to honor the SATISFACTION GUARANTEE which is written all over my receipt which I still have Regards, [redacted]
After fully reviewing all the facts in this report and rechecking the matter with our personnel involved, our findings have reinforced our position there is no evidence the damage was caused at Delta Sonic Our findings show that the vehicle experienced these issues upon pulling in to the Detail Shop and beginning to vacuum The symptoms presented themselves prior to any shampooing It is not possible for vacuuming to cause the claimed damage A blown seat fuse is typically the result of a motor malfunction or a short in the wiring If the complainant can provide a statement from the dealership directly relating this damage to the service performed at Delta Sonic, we will certainly assume responsibility for the claim
Uncharitable Behavior Delta Sonic upper management deplorableCompany representatives rude and verbally abusive to me over a simple non profit charity request applicationExperienced unacceptable and accusatory remarks regarding both my character and organization's method of operationWhen I asked for a follow up to discipline those involved, a call center "agent" actually hung up on meA second said my complaint would be forwarded to the owners and someone would "get back to me"One month later, no reply or apology; therefore, it can only be concluded by the silence that they find this an acceptable way to treat an applicant and customerI have taken my business elsewhere, as I have never had the displeasure of coming across a group more unworthy of my support than they
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me /> Regards, who do I send my estimate to???do they have a fax #??? [redacted]
April 15, [redacted] , Complaint HandlerRevdex.comBryant Woods SouthAmherst, New York Dear [redacted] , In response to your letter dated April 9th Complaint ID [redacted] I followed the instructions given to me to take the car back to the body shop where the previous repair was doneMy collision repair man said that if the damage to the edge of the door was caused by wet-sanding it should have shown up on the entire door since the whole door had been doneHe further stated that since I had the car washed a couple of times at Delta Sonic after the car was repaired and before the car was detailed there it should have showed up when the car was washedTherefore the collision shop is not accepting the responsibility for the damage While I have always been pleased with the work done in the past at Delta Sonic I wish to go on record that neither I or my family will patronize or recommend Delta Sonic againThe amount of money they will lose from not doing business with them will far surpass the repair cost of $I am currently doing business with [redacted] 's Car Wash, which may not be as big as Delta Sonic, but from my past experience with them they have shown that customer satisfaction is importantAt one time I owned a [redacted] that the aerial snapped off the fender as it was going through the [redacted] ***I put in a claim which was promptly taken care of for $I realize now that after all I have had to go through with the Delta Sonic Corporation that I should have remained loyal to [redacted] 's In closing regardless of whatever decision or action the Revdex.com takes, I thank you for your consideration in this matterSincerely, [redacted] cc: Delta Sonic Cooperation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HOWEVER, the Revdex.com should be aware of their "shenanigans" - i.etheir letter to me (and their info to you) were both CONVENIENTLY dated 10/12/the day BEFORE my complaint was submitted to you I received their letter and two $DeltaSonic cards yesterday (10/20/15) Seeing as their letter had a "10/13/15" postage-meter-postmark NO WAY would it have taken the USPS one week to deliver an envelope from Buffalo-to-Rochester ! All of which leads me to conclude/surmise that their response was ACTUALLY prompted by your input to them (and probably actually occurred sometime from 10/16/to 10/19/15)And so I thank you for your help in this matter as any activity on their part did not exist previous to the Revdex.com intervention"DATES" apparently are NOT that organization's strong point [but they do seem to notice them when they get 'slapped-upside-the-head] ! Regards, [redacted]
We appreciate you notifying our office of the incident that occurred at our location on 8/12/ Our Loss Prevention and Security Department will be investigating and addressing this issue internally In the interest of customer goodwill, we will process and mail a refund check in the amount of $to the address provided
We have thoroughly investigated the circumstances concerning the incident that was reported, and fully appreciate the customers concerns Any vehicle in sound condition will safely pass through the Car Wash tunnel The reason a pre-existing condition was referenced is due to the fact that a technical service bulletin has been issued for this make/model vehicle for this specific damage A technical service bulletin is issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem A copy of the bulletin has been attached for review Furthermore, our pre-wash digital video shows the driver side roof molding was lifted prior to entering the Car Wash, making the part more vulnerable to damage In the interest of customer goodwill, and in the event the service at Delta Sonic further aggravated a pre-existing condition, we are willing to offer a repair through Delta Sonic’s Auto Repair Services The complainant can contact our office at ###-###-#### for further information on the repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We still have yet to hear from Delta Sonic and believe it was wrong of them not to let us know that we were rear endedIt was very unprofessional and unfair to us because we now have to wait to find out if we can get the information from the man who rear ended usWe hope that if they cannot help us with that, they should be the one's who help pay for the damage as they were giving poor directions and had all the cars follow too close behindWe shouldn't be treated carelessly at a car wash and should not have had to deal with this Regards, [redacted] ***
was very satisfied with the job well done and very impressed with the young man Dale he was courteous and honest and made sure I was pleased with my car no 69 It was a pleasure to have a young man care about me and how he took pride in his job which is seldom seen these days. I work and seldom see now a days. Joanne Schilling
The most I have paid with the least amount of cleaning everI paid $to have minute interior and vinyl done on two different cars/two different daysBoth were unacceptableyears ago, it was less for moreI watched them clean it and it consisted of wiping down the outside and blowing out vents (not sure how thats cleaning the vinyl)
Your findings are wrongThe video didn’t show the clarity of the mats being returnedI watch the video with a manage and could clarify the total of mats returned I will not settle this matter until the estimate given is paid for the returned of the matsEstimate enclosed in responseMy next step is to filed a complaint with the Attorney General and the Federal Trade Commission on this matterAlso I did do some research and this isn’t the first time your company has lost mats for carsSee the complaint filed by a (Mike S from Plainfield IL)Avoid this location like the plague! I took my Toyota Sienna minivan there to get a full detail which cost over one hundred and twenty bucksThe car wash left bug guts all over the hoodWhile my van was on the vacuum conveyor belt I repeatedly watched as the employee tried to break the automatic side doors of my vanThe detail neglected to clean the inside of the windshield and then they forgot to return my floor matsI'm not the primary driver of the van so by the time this was brought to my attention and I called Delta Sonic I was relieved when they told me that they had them in the lost and foundHowever, when I returned of the seven floor mats that make up my Sienna's system they had lost all but three of themThe manager was totally unhelpful to my wife and just told her to talk to one of the Jr Associates to fill out a report
We have completed a thorough investigation on this complaint The complainant alleges he waited minutes before he used his horn Our digital video shows that the complainant waited minutes before he actually dangerously lunged his vehicle forward towards the customer’s vehicle ahead of his Our digital video also shows the automatic Car Wash lane was working properly with no other vehicles in line Our District Manager reached out to this customer and offered to meet with him on 4/at 3:to review the complaint details The customer failed to appear to the scheduled meeting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.How do I make contact with the area manager? No information other than a defense to not help me with the damages the car wash caused to my vehical was provided in your reply Regards, [redacted] ***
Delta Sonic in Greece charged my card too many timesThey also are horrible at detailing, they just vacuum the inside and spray FebreezeDO NOT TRUST DELTA SONIC
As outlined in my complaint I have both communicated directly with Delta Sonics corporate customer service phone number as well as returning to the original site and speaking with the site manager in the Detail ShopThey proceeded to put the same gentleman back on the job of cleaning my vehicle whom I believe felt insulted and proceeded to leave scratches on my vehicles paint and stains on my interiorI as requested originally would like a complete detail of my vehicle to include stains removed by Delta Sonic as well as the paint scratch repairs to be completed by an independent companyI do not want to deal with Delta Sonic any further especially the Walden Avenue location Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business mailed an unsigned letter stating they do not wish to have my services performed at their business The receipt offers a satisfaction guarantee that did not meet my expectations It is not the consumer's fault for work of lesser quality however, if the business refuses to make it right it is then considered theft I was promised a phone call to resolve such issue and the company has failed to contact me via phone I will admit that I indeed take extreme care of my vehicle however, I indeed made it clear to the attendant of my expectations and he assured me the job would be complete to my expectations When it wasn't the business failed to honor the SATISFACTION GUARANTEE which is written all over my receipt which I still have Regards, [redacted]
After fully reviewing all the facts in this report and rechecking the matter with our personnel involved, our findings have reinforced our position there is no evidence the damage was caused at Delta Sonic Our findings show that the vehicle experienced these issues upon pulling in to the Detail Shop and beginning to vacuum The symptoms presented themselves prior to any shampooing It is not possible for vacuuming to cause the claimed damage A blown seat fuse is typically the result of a motor malfunction or a short in the wiring If the complainant can provide a statement from the dealership directly relating this damage to the service performed at Delta Sonic, we will certainly assume responsibility for the claim
Uncharitable Behavior Delta Sonic upper management deplorableCompany representatives rude and verbally abusive to me over a simple non profit charity request applicationExperienced unacceptable and accusatory remarks regarding both my character and organization's method of operationWhen I asked for a follow up to discipline those involved, a call center "agent" actually hung up on meA second said my complaint would be forwarded to the owners and someone would "get back to me"One month later, no reply or apology; therefore, it can only be concluded by the silence that they find this an acceptable way to treat an applicant and customerI have taken my business elsewhere, as I have never had the displeasure of coming across a group more unworthy of my support than they
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me /> Regards, who do I send my estimate to???do they have a fax #??? [redacted]
April 15, [redacted] , Complaint HandlerRevdex.comBryant Woods SouthAmherst, New York Dear [redacted] , In response to your letter dated April 9th Complaint ID [redacted] I followed the instructions given to me to take the car back to the body shop where the previous repair was doneMy collision repair man said that if the damage to the edge of the door was caused by wet-sanding it should have shown up on the entire door since the whole door had been doneHe further stated that since I had the car washed a couple of times at Delta Sonic after the car was repaired and before the car was detailed there it should have showed up when the car was washedTherefore the collision shop is not accepting the responsibility for the damage While I have always been pleased with the work done in the past at Delta Sonic I wish to go on record that neither I or my family will patronize or recommend Delta Sonic againThe amount of money they will lose from not doing business with them will far surpass the repair cost of $I am currently doing business with [redacted] 's Car Wash, which may not be as big as Delta Sonic, but from my past experience with them they have shown that customer satisfaction is importantAt one time I owned a [redacted] that the aerial snapped off the fender as it was going through the [redacted] ***I put in a claim which was promptly taken care of for $I realize now that after all I have had to go through with the Delta Sonic Corporation that I should have remained loyal to [redacted] 's In closing regardless of whatever decision or action the Revdex.com takes, I thank you for your consideration in this matterSincerely, [redacted] cc: Delta Sonic Cooperation
If the complainant could please forward the repair estimate, we will process for secondary review
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HOWEVER, the Revdex.com should be aware of their "shenanigans" - i.etheir letter to me (and their info to you) were both CONVENIENTLY dated 10/12/the day BEFORE my complaint was submitted to you I received their letter and two $DeltaSonic cards yesterday (10/20/15) Seeing as their letter had a "10/13/15" postage-meter-postmark NO WAY would it have taken the USPS one week to deliver an envelope from Buffalo-to-Rochester ! All of which leads me to conclude/surmise that their response was ACTUALLY prompted by your input to them (and probably actually occurred sometime from 10/16/to 10/19/15)And so I thank you for your help in this matter as any activity on their part did not exist previous to the Revdex.com intervention"DATES" apparently are NOT that organization's strong point [but they do seem to notice them when they get 'slapped-upside-the-head] ! Regards, [redacted]
We appreciate you notifying our office of the incident that occurred at our location on 8/12/ Our Loss Prevention and Security Department will be investigating and addressing this issue internally In the interest of customer goodwill, we will process and mail a refund check in the amount of $to the address provided
We have thoroughly investigated the circumstances concerning the incident that was reported, and fully appreciate the customers concerns Any vehicle in sound condition will safely pass through the Car Wash tunnel The reason a pre-existing condition was referenced is due to the fact that a technical service bulletin has been issued for this make/model vehicle for this specific damage A technical service bulletin is issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem A copy of the bulletin has been attached for review Furthermore, our pre-wash digital video shows the driver side roof molding was lifted prior to entering the Car Wash, making the part more vulnerable to damage In the interest of customer goodwill, and in the event the service at Delta Sonic further aggravated a pre-existing condition, we are willing to offer a repair through Delta Sonic’s Auto Repair Services The complainant can contact our office at ###-###-#### for further information on the repair
the best car wash in the world, and the owners charge about HALF of what other car wash will charge you for the same wash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We still have yet to hear from Delta Sonic and believe it was wrong of them not to let us know that we were rear endedIt was very unprofessional and unfair to us because we now have to wait to find out if we can get the information from the man who rear ended usWe hope that if they cannot help us with that, they should be the one's who help pay for the damage as they were giving poor directions and had all the cars follow too close behindWe shouldn't be treated carelessly at a car wash and should not have had to deal with this Regards, [redacted] ***