Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
/>
Regards, who do I send my estimate to???do they have a fax #???
[redacted]
Please accept our apologies for any inconvenience you may have been caused.
Our records indicate the wiper has been replaced and the complainant was mailed $50.00 in Delta Sonic gift cards for the inconvenience.
We appreciate you notifying our office of the incident that
occurred at our location on 8/12/15.
Our Loss Prevention and Security Department will be
investigating and addressing this issue internally. In the interest of...
customer goodwill, we will
process and mail a refund check in the amount of $33.69 to the address provided.
We are sorry for any frustration you may have
experienced. We take great care to
ensure that important matters such as this are evaluated properly.
After the preliminary review, the damage in question does
not appear to be...
consistent with the Car Wash conveyor rail or any equipment
within the Car Wash.
If you feel we have not assessed your claim fairly, please
contact our office to set up an appointment with our Area Manager. Be assured that Delta Sonic will work hard to
resolve all customer problems.
We fully understand the customers concerns and have
carefully considered this complaint.
Our investigation indicates there was previous damage to the
area in question which caused the lens to become loose. In order for the lens...
damage to occur, we
strongly feel the previous damage was the initial cause of the problem.
Although we feel this damage may not have been the direct
result of our negligence, the complainant can return the passes along with an
estimate, as stated in the correspondence they received, to our office and the
claim will be re-evaluated.
We appreciate the customer’s concerns.
Our Unlimited Car Wash Plan is designed to be
used on one vehicle per plan. A bar
coded sticker is placed on the driver side rear window of the vehicle and the
sticker is scanned every time you...
wash.
It was discovered that the complainant was abusing the plan by using his
sticker on multiple vehicles. This is
evident by his wash history. The
complainant laminated the sticker and moved it from vehicle to vehicle. Due to the circumstances, the customers plan
had to be cancelled. We can offer a
refund from the date the plan was cancelled on 1/17/15 through the end of
January. The refund amount would total
$5.40. The complaint can contact our
Unlimited Department at ###-###-#### with his credit card information for the
refund to be processed.
this company offered me a lifetime price of 16.99 the term they used was grandfathered in which clearly means for life or until u cancel. they have since gone up two times in my so called grandfathered price.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Delta Sonic's offer is neither fair nor reasonable. Delta Sonic is not interested in being a responsible business owner, taking care of customers or in their reputation. Therefore my complaint may be closed out with the most negative rating possible. So other consumers can be protected from this deplorable company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The sticker was placed by an employee on my diver passenger window, also my windows are tinted. There is no possible way to remove a sticker without harming my tint. This way verified by the guys at the car wash. You guys cancelled by plan inappropriately and I want the 12.99 for the month of January back. I will not agree to anything else.]
Regards,[redacted]
Uncharitable Behavior
Delta Sonic upper management deplorable. Company representatives rude and verbally abusive to me over a simple non profit charity request application. Experienced unacceptable and accusatory remarks regarding both my character and organization's method of operation. When I asked for a follow up to discipline those involved, a call center "agent" actually hung up on me. A second said my complaint would be forwarded to the owners and someone would "get back to me". One month later, no reply or apology; therefore, it can only be concluded by the silence that they find this an acceptable way to treat an applicant and customer. I have taken my business elsewhere, as I have never had the displeasure of coming across a group more unworthy of my support than they.
A vehicle, even slightly coated with road dirt or film, will
usually obscure most preexisting damage on the finish. We realize the first time a person may
notice, what they feel is new damage, is while inspecting a vehicle that has
just been cleaned. It is...
understandable
for any customer to feel that this newly discovered damage may have been caused
by some part of the Car Wash procedure or the drying of the finish.
Since our toweling material and wiping method have been
proven safe and reliable, we feel the vehicles damage was incurred by some
other means and went unnoticed prior to the services. Certainly, if the towels caused the damage in
question, there would be an excellent chance the damage would have been
repeated in other areas of the vehicle.
If the claimant feels the claim was not assessed fairly,
please contact our office at ###-###-#### to schedule an appointment with our
[redacted] to inspect the vehicle at the location where the
claim was filed.
It is the goal of Delta Sonic Carwash Systems to provide excellent customer service to each and every customer. We go to great lengths to ensure each customer is provided goods and / or services above and beyond our customers’...
expectations. In review of your prior visits to our Crestwood location, it has become quite evident that we are unable to meet your customer expectations. There have been numerous reports of dissatisfaction and also reports of derogatory comments made to our employee's. The Manager on Duty as well as the Detail Shop Supervisor inspected the vehicle after the service on the date in question. The Manager and Supervisor each confirmed that the service was performed properly and up to Delta Sonic's standards. As we have several reports of this complainant making claims to receive free services, we cannot offer a refund at this time.
We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed.
The complainant can forward a diagnosis to our office and if the...
issue with the control panel can be directly linked to our service, we will authorize repairs.
We value our customers and give careful consideration to all
customer problems. We have thoroughly
investigated the circumstances concerning the incident reported and based on
our findings; it appears the damage to the radiator did not occur during the
service at Delta Sonic. Our equipment is
so designed that it cannot affect a vehicles radiator. The New York State inspection was completed
4 days prior to the service at Delta Sonic-there is a possibility the check
engine light came in in between the time of the inspection and the service at
Delta Sonic. If the repair facility can
send documentation stating the damage to the radiator was the direct result of
the service at Delta Sonic, we will certainly assume responsibility for the
claim.
We can understand the customers feelings regarding this incident, however; our investigation of this complaint strongly indicates that the damage was the result of a pre-existing condition.
Normally the paint finish on a vehicle, if properly applied and in sound condition, will...
not be affected by the Car Wash or pre-spray process, The only time a problem may occur is when the paint has lost its adhesion creating a peeling, bubbled or flaking condition.
We have issued a check to the customer in the event the damage was further aggravated at Delta Sonic.
Our correspondence to the customer advised to contact our office to schedule an appointment with our manager to inspect the vehicle and have the claim re-evaluated if they disagree with this decision.
After fully reviewing all the facts in this report and
rechecking the matter with our personnel involved, our findings have reinforced
our position there is no evidence the damage was caused at Delta Sonic.
Our findings show that...
the vehicle experienced these issues
upon pulling in to the Detail Shop and beginning to vacuum. The symptoms presented themselves prior to
any shampooing. It is not possible for
vacuuming to cause the claimed damage. A
blown seat fuse is typically the result of a motor malfunction or a short in
the wiring.
If the complainant can provide a statement from the
dealership directly relating this damage to the service performed at Delta
Sonic, we will certainly assume responsibility for the claim.
We have thoroughly investigated the circumstances concerning the incident reported and fully understand the customer's concerns.
Our investigation of this complaint strongly indicates that the damage in question was the result of a pre-existing condition. Yellow scratches...
and scuff marks on the mirror housing prior to the service indicate previous damage. In the event the damage was further aggravated by our service, and in the interest of customer goodwill, the mirror was replaced with a Certified Automotive Parts Association aftermarket part that meets or exceeds OEM standards. The replacement part was deemed insurance grade.
To determine if the part is in fact incorrect, we would require an inspection by a licensed insurance adjuster. The complainant can contact our Auto Repair Services Department at ###-###-#### to schedule an appointment with an adjuster.
The WORST CUSTOMER EXPERIENCE EVER. tOOK MY BRAND NEW 2015 CAR Threw their car wash and notice damage right away. While still on their lot and got a manager and addressed the situation right away. I filled out a paper and left calling in a week later to see what happened I was told to bring the car in so a regional manager to view it. Upon meeting with the gentle he said it would be hard to convince them the machine didn't basically saying I took my brand new 40k car and pointed the finger at the. which is total disrespect to anyone. they agreed upon 350 to fix my car damages and I took to get it fix only to wait two weeks for the check and no check so I called in and they gentleman was rude and told me I was lucky if I got anything and to be happy with the 200 check they were sending me and was rude I even have the later they sent which is rude I also gave them bad reviews on every site and want them to send me the additional money I paid for the fault because of there machines I hjave been a valuable cusomter for 6 years and go their often but will not because of there service DONT GOT TO 159TH AND OAK PARK DELTA SONIC THEY WILL LIE
Please accept our apologies for any inconvenience you may have been caused. We appreciate your concerns and have carefully considered this complaint.
Although our investigation indicates the damage in question was not caused as a result of the service at Delta Sonic, a letter...
authorizing a courtesy buff-out/scratch repair service was sent to the complainant on 9/19/16. An appointment can be scheduled with Delta Sonic's Detail Shop to have this issue remedied. To avoid any misunderstanding, please remember, this service is being offered as a customer courtesy and does not constitute acceptance of liability for any portion of the original claim. If this offer is not acceptable, please contact our office to arrange a meeting with our Corporate General Manager.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
/>
Regards, who do I send my estimate to???do they have a fax #???
[redacted]
Please accept our apologies for any inconvenience you may have been caused.
Our records indicate the wiper has been replaced and the complainant was mailed $50.00 in Delta Sonic gift cards for the inconvenience.
We appreciate you notifying our office of the incident that
occurred at our location on 8/12/15.
Our Loss Prevention and Security Department will be
investigating and addressing this issue internally. In the interest of...
customer goodwill, we will
process and mail a refund check in the amount of $33.69 to the address provided.
We are sorry for any frustration you may have
experienced. We take great care to
ensure that important matters such as this are evaluated properly.
After the preliminary review, the damage in question does
not appear to be...
consistent with the Car Wash conveyor rail or any equipment
within the Car Wash.
If you feel we have not assessed your claim fairly, please
contact our office to set up an appointment with our Area Manager. Be assured that Delta Sonic will work hard to
resolve all customer problems.
We fully understand the customers concerns and have
carefully considered this complaint.
Our investigation indicates there was previous damage to the
area in question which caused the lens to become loose. In order for the lens...
damage to occur, we
strongly feel the previous damage was the initial cause of the problem.
Although we feel this damage may not have been the direct
result of our negligence, the complainant can return the passes along with an
estimate, as stated in the correspondence they received, to our office and the
claim will be re-evaluated.
We appreciate the customer’s concerns.
Our Unlimited Car Wash Plan is designed to be
used on one vehicle per plan. A bar
coded sticker is placed on the driver side rear window of the vehicle and the
sticker is scanned every time you...
wash.
It was discovered that the complainant was abusing the plan by using his
sticker on multiple vehicles. This is
evident by his wash history. The
complainant laminated the sticker and moved it from vehicle to vehicle. Due to the circumstances, the customers plan
had to be cancelled. We can offer a
refund from the date the plan was cancelled on 1/17/15 through the end of
January. The refund amount would total
$5.40. The complaint can contact our
Unlimited Department at ###-###-#### with his credit card information for the
refund to be processed.
this company offered me a lifetime price of 16.99 the term they used was grandfathered in which clearly means for life or until u cancel. they have since gone up two times in my so called grandfathered price.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Delta Sonic's offer is neither fair nor reasonable. Delta Sonic is not interested in being a responsible business owner, taking care of customers or in their reputation. Therefore my complaint may be closed out with the most negative rating possible. So other consumers can be protected from this deplorable company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The sticker was placed by an employee on my diver passenger window, also my windows are tinted. There is no possible way to remove a sticker without harming my tint. This way verified by the guys at the car wash. You guys cancelled by plan inappropriately and I want the 12.99 for the month of January back. I will not agree to anything else.]
Regards,[redacted]
Uncharitable Behavior
Delta Sonic upper management deplorable. Company representatives rude and verbally abusive to me over a simple non profit charity request application. Experienced unacceptable and accusatory remarks regarding both my character and organization's method of operation. When I asked for a follow up to discipline those involved, a call center "agent" actually hung up on me. A second said my complaint would be forwarded to the owners and someone would "get back to me". One month later, no reply or apology; therefore, it can only be concluded by the silence that they find this an acceptable way to treat an applicant and customer. I have taken my business elsewhere, as I have never had the displeasure of coming across a group more unworthy of my support than they.
A vehicle, even slightly coated with road dirt or film, will
usually obscure most preexisting damage on the finish. We realize the first time a person may
notice, what they feel is new damage, is while inspecting a vehicle that has
just been cleaned. It is...
understandable
for any customer to feel that this newly discovered damage may have been caused
by some part of the Car Wash procedure or the drying of the finish.
Since our toweling material and wiping method have been
proven safe and reliable, we feel the vehicles damage was incurred by some
other means and went unnoticed prior to the services. Certainly, if the towels caused the damage in
question, there would be an excellent chance the damage would have been
repeated in other areas of the vehicle.
If the claimant feels the claim was not assessed fairly,
please contact our office at ###-###-#### to schedule an appointment with our
[redacted] to inspect the vehicle at the location where the
claim was filed.
It is the goal of Delta Sonic Carwash Systems to provide excellent customer service to each and every customer. We go to great lengths to ensure each customer is provided goods and / or services above and beyond our customers’...
expectations. In review of your prior visits to our Crestwood location, it has become quite evident that we are unable to meet your customer expectations. There have been numerous reports of dissatisfaction and also reports of derogatory comments made to our employee's. The Manager on Duty as well as the Detail Shop Supervisor inspected the vehicle after the service on the date in question. The Manager and Supervisor each confirmed that the service was performed properly and up to Delta Sonic's standards. As we have several reports of this complainant making claims to receive free services, we cannot offer a refund at this time.
the best car wash in the world, and the owners charge about HALF of what other car wash will charge you for the same wash
We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed.
The complainant can forward a diagnosis to our office and if the...
issue with the control panel can be directly linked to our service, we will authorize repairs.
We value our customers and give careful consideration to all
customer problems. We have thoroughly
investigated the circumstances concerning the incident reported and based on
our findings; it appears the damage to the radiator did not occur during the
service at Delta Sonic. Our equipment is
so designed that it cannot affect a vehicles radiator. The New York State inspection was completed
4 days prior to the service at Delta Sonic-there is a possibility the check
engine light came in in between the time of the inspection and the service at
Delta Sonic. If the repair facility can
send documentation stating the damage to the radiator was the direct result of
the service at Delta Sonic, we will certainly assume responsibility for the
claim.
We can understand the customers feelings regarding this incident, however; our investigation of this complaint strongly indicates that the damage was the result of a pre-existing condition.
Normally the paint finish on a vehicle, if properly applied and in sound condition, will...
not be affected by the Car Wash or pre-spray process, The only time a problem may occur is when the paint has lost its adhesion creating a peeling, bubbled or flaking condition.
We have issued a check to the customer in the event the damage was further aggravated at Delta Sonic.
Our correspondence to the customer advised to contact our office to schedule an appointment with our manager to inspect the vehicle and have the claim re-evaluated if they disagree with this decision.
After fully reviewing all the facts in this report and
rechecking the matter with our personnel involved, our findings have reinforced
our position there is no evidence the damage was caused at Delta Sonic.
Our findings show that...
the vehicle experienced these issues
upon pulling in to the Detail Shop and beginning to vacuum. The symptoms presented themselves prior to
any shampooing. It is not possible for
vacuuming to cause the claimed damage. A
blown seat fuse is typically the result of a motor malfunction or a short in
the wiring.
If the complainant can provide a statement from the
dealership directly relating this damage to the service performed at Delta
Sonic, we will certainly assume responsibility for the claim.
We have thoroughly investigated the circumstances concerning the incident reported and fully understand the customer's concerns.
Our investigation of this complaint strongly indicates that the damage in question was the result of a pre-existing condition. Yellow scratches...
and scuff marks on the mirror housing prior to the service indicate previous damage. In the event the damage was further aggravated by our service, and in the interest of customer goodwill, the mirror was replaced with a Certified Automotive Parts Association aftermarket part that meets or exceeds OEM standards. The replacement part was deemed insurance grade.
To determine if the part is in fact incorrect, we would require an inspection by a licensed insurance adjuster. The complainant can contact our Auto Repair Services Department at ###-###-#### to schedule an appointment with an adjuster.
The WORST CUSTOMER EXPERIENCE EVER. tOOK MY BRAND NEW 2015 CAR Threw their car wash and notice damage right away. While still on their lot and got a manager and addressed the situation right away. I filled out a paper and left calling in a week later to see what happened I was told to bring the car in so a regional manager to view it. Upon meeting with the gentle he said it would be hard to convince them the machine didn't basically saying I took my brand new 40k car and pointed the finger at the. which is total disrespect to anyone. they agreed upon 350 to fix my car damages and I took to get it fix only to wait two weeks for the check and no check so I called in and they gentleman was rude and told me I was lucky if I got anything and to be happy with the 200 check they were sending me and was rude I even have the later they sent which is rude I also gave them bad reviews on every site and want them to send me the additional money I paid for the fault because of there machines I hjave been a valuable cusomter for 6 years and go their often but will not because of there service DONT GOT TO 159TH AND OAK PARK DELTA SONIC THEY WILL LIE
Please accept our apologies for any inconvenience you may have been caused. We appreciate your concerns and have carefully considered this complaint.
Although our investigation indicates the damage in question was not caused as a result of the service at Delta Sonic, a letter...
authorizing a courtesy buff-out/scratch repair service was sent to the complainant on 9/19/16. An appointment can be scheduled with Delta Sonic's Detail Shop to have this issue remedied. To avoid any misunderstanding, please remember, this service is being offered as a customer courtesy and does not constitute acceptance of liability for any portion of the original claim. If this offer is not acceptable, please contact our office to arrange a meeting with our Corporate General Manager.