Thank you for taking the time to notify our office of the
problem you had at our location. It is
our policy to guarantee complete satisfaction.
Please forward a copy of your sales receipt, or provides the sale ID
number, and we would be more than happy to issue a...
refund. Although we cannot send an additional $50.00,
we will enclose a complimentary Delta Sonic Gift Card for any
inconvenience.
We appreciate the customer’s concern. Our records show the customer's plan is
currently active. His conversation with our Corporate Office was pertaining to
the...
plan being used multiple times per day at different locations, as well as
brushes not being received in the wash (which was what the customer wanted).
The customer pays for a Super Kiss Wash Plan but requests to have brushes
included in the wash as well, which is not standard but can be adjusted. He was
told by a corporate representative that he is able to get brushes with the
Super Kiss wash but he can only have that added if he goes through a cashier
lane, not the fast lane, simply because the fast lane does not have an option
for brushes. The complainant stated that his plan was used multiple times in a
day because he did not receive brushes and would go through as a rewash to then
have them added. Our records show, however, that the customer was returning to
a different location at a different point in the day to have a rewash. Rewashes
are allowed with an unlimited car wash plan but that must be done at the same
location immediately after the initial wash.
We apologize for any confusion. In the interest of customer goodwill, we will
have a complimentary Interior and Express Detail voucher mailed to the
customer.
Thank you for taking the time to notify our office of the
problem you had at our location. It is
our policy to guarantee complete satisfaction.
Please forward a copy of your sales receipt, or provides the sale ID
number, and we would be more than happy to issue a...
refund. Although we cannot send an additional $50.00,
we will enclose a complimentary Delta Sonic Gift Card for any
inconvenience.
We appreciate the customer’s concern. Our records show the customer's plan is
currently active. His conversation with our Corporate Office was pertaining to
the...
plan being used multiple times per day at different locations, as well as
brushes not being received in the wash (which was what the customer wanted).
The customer pays for a Super Kiss Wash Plan but requests to have brushes
included in the wash as well, which is not standard but can be adjusted. He was
told by a corporate representative that he is able to get brushes with the
Super Kiss wash but he can only have that added if he goes through a cashier
lane, not the fast lane, simply because the fast lane does not have an option
for brushes. The complainant stated that his plan was used multiple times in a
day because he did not receive brushes and would go through as a rewash to then
have them added. Our records show, however, that the customer was returning to
a different location at a different point in the day to have a rewash. Rewashes
are allowed with an unlimited car wash plan but that must be done at the same
location immediately after the initial wash.
We apologize for any confusion. In the interest of customer goodwill, we will
have a complimentary Interior and Express Detail voucher mailed to the
customer.