We fully appreciate and understand the complainant’s
personal feelings regarding this matter.
We have attempted to appraise fairly and properly all the information
and reports available to us regarding the occurrence of this alleged
incident.
class="MsoNormal">Delta Sonic’s toweling material and wiping method have been
proven safe and reliable. Our District
Manager also inspected the damage first hand and noted the damage is limited to
one area. The detailers dry a vehicle
with a constant motion from front to back so certainly, if the damage occurred,
there would be an excellent chance the damage would have been repeated on other
areas of the vehicle.
At the time of the inspection, our District Manager offered
a courtesy Scratch Repair Service at our Detail Shop, which was declined by the
complainant. Although we cannot pay for
any repairs, as a gesture of customer goodwill, we are still willing to arrange
for our Detail Shop to perform a courtesy Scratch Repair Service.
We appreciate the customer’s concern. Our records show the customer's plan is
currently active. His conversation with our Corporate Office was pertaining to
the...
plan being used multiple times per day at different locations, as well as
brushes not being received in the wash (which was what the customer wanted).
The customer pays for a Super Kiss Wash Plan but requests to have brushes
included in the wash as well, which is not standard but can be adjusted. He was
told by a corporate representative that he is able to get brushes with the
Super Kiss wash but he can only have that added if he goes through a cashier
lane, not the fast lane, simply because the fast lane does not have an option
for brushes. The complainant stated that his plan was used multiple times in a
day because he did not receive brushes and would go through as a rewash to then
have them added. Our records show, however, that the customer was returning to
a different location at a different point in the day to have a rewash. Rewashes
are allowed with an unlimited car wash plan but that must be done at the same
location immediately after the initial wash.
We apologize for any confusion. In the interest of customer goodwill, we will
have a complimentary Interior and Express Detail voucher mailed to the
customer.
We fully appreciate and understand the complainant’s
personal feelings regarding this matter.
We have attempted to appraise fairly and properly all the information
and reports available to us regarding the occurrence of this alleged
incident.
class="MsoNormal">Delta Sonic’s toweling material and wiping method have been
proven safe and reliable. Our District
Manager also inspected the damage first hand and noted the damage is limited to
one area. The detailers dry a vehicle
with a constant motion from front to back so certainly, if the damage occurred,
there would be an excellent chance the damage would have been repeated on other
areas of the vehicle.
At the time of the inspection, our District Manager offered
a courtesy Scratch Repair Service at our Detail Shop, which was declined by the
complainant. Although we cannot pay for
any repairs, as a gesture of customer goodwill, we are still willing to arrange
for our Detail Shop to perform a courtesy Scratch Repair Service.
We appreciate the customer’s concern. Our records show the customer's plan is
currently active. His conversation with our Corporate Office was pertaining to
the...
plan being used multiple times per day at different locations, as well as
brushes not being received in the wash (which was what the customer wanted).
The customer pays for a Super Kiss Wash Plan but requests to have brushes
included in the wash as well, which is not standard but can be adjusted. He was
told by a corporate representative that he is able to get brushes with the
Super Kiss wash but he can only have that added if he goes through a cashier
lane, not the fast lane, simply because the fast lane does not have an option
for brushes. The complainant stated that his plan was used multiple times in a
day because he did not receive brushes and would go through as a rewash to then
have them added. Our records show, however, that the customer was returning to
a different location at a different point in the day to have a rewash. Rewashes
are allowed with an unlimited car wash plan but that must be done at the same
location immediately after the initial wash.
We apologize for any confusion. In the interest of customer goodwill, we will
have a complimentary Interior and Express Detail voucher mailed to the
customer.