Diamond Parking Services LLC

If Mr [redacted] can respond back with the reference number of the parking notice as well as the license plate of the vehicle in question we would be glad to review and respond to the complaint

Our response to this went out in the mail 8/and is attached August 18, ID [redacted] Dear [redacted] I apologize for the inconvenience of the Parking Notice and I am happy to help resolve this situationPlease notice that we have voided the Parking Notice and you will not be responsible for any paymentsDue to the few parking spaces available, some of the garage parking spaces are stenciled minutes time limitI agree this may be difficult to notice when parking and I apologize signs are not at eye level, we will review the need for eye level signageI understand you did not see the stenciled time limits and have voided the Parking Notice # [redacted] from August 11, Please note printed on the back of the notice is our website and phone numbers available to contact us directly to appeal a parking notice feeWe will look forward to you being a future customer of Diamond Parking and please feel free to contact me if you have any questions or concerns

Dear [redacted] , I am happy to help resolve this situationAs a onetime courtesy, we have voided the Parking Notice, reference number [redacted] Below are photos of your vehicle and plate number that was taken at the Trader Joes parking lot while our staff was monitoring the facilityBoth of these photos are date and time stampedThe reason for the notice was you parked over the line which prevented other vehicles from parking in the next stallPlease note printed on the back of the notice is our website and phone numbers available to contact us directly to appeal a parking notice feeWe will look forward to you being a future customer of Diamond Parking and please feel free to contact me if you have any questions or concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help and thank you Diamond parking for handling this professionally Sincerely, [redacted]

Dear [redacted] , I apologize for the inconvenience of the Parking Notice and I am happy to help resolve this situationPlease notice that we have voided the Parking Notice and you will not be responsible for any paymentsThe parking at this apartment garage is a pay in advance to park in the retail level, you must have a residence parking permit to park in the residence levelI agree it may be difficult to notice the pay station if you enter through the resident elevator from the retail levelI will add new signage near the residence elevators to address visitors parking requirementsI understand you did not see the pay here signs and have voided the Parking Notice # [redacted] from July 20, and [redacted] from August 21, Please note printed on the back of the notice is our website and phone numbers available to contact us directly to appeal a parking notice feeWe will look forward to you being a future customer of Diamond Parking and please feel free to contact me if you have any questions or concernsGus R [redacted] City Manager – University District/ North Sound

Dear [redacted] ,We apologize for the inconvenience of the two Parking Notices and are happy to help resolve this situation Please notice that we have voided the two Parking Notices and you will not be responsible for any payments Due to the few parking spaces available, the [redacted] parking lot is strictly for customers shopping at [redacted] and the stalls on the North side of this lot is reserved for [redacted] restaurant customers only We understand if you did not see the posted signs and will void the Parking Notice from July 4th.For the Parking Notice on July 6th, we are at a loss with words on how a notice was issued if you state your vehicle was not on the property but rather parked across the street on [redacted] Our patrollers only issue notices to vehicles that are within the boundaries of the locations we manage for non-compliance reasons In the interest of customer service, we have voided this notice as wellWe will look forward to you being a future customer of Diamond Parking and please feel free to contact us if you have any questions or concerns.Thanks,Paul M***Operations ManagerDiamond Parking ServicesSeattle Self-Park DivisionOffice: [redacted] Fax: [redacted] Cell: [redacted]

Complaint: [redacted] Below is the information requested by business to investigat the responsePlease forward to business Rental Car Agency: AVIS PLATE STATE AND NUMBER : [redacted] VIOLATIONNUMBER : [redacted] VIOLATION DATE AND TIME : 5/12/5:28PM Sincerely, [redacted]

Mr [redacted] Thank you for your inquiry regarding the Parking Notice [redacted] that you received while parked at SW Alaska St I have reviewed your appeal and we had received your letter before December 28, which we then responded offering to reduce the rate to $upon your next contact which is the parking owed amount Unfortunately, an auto-generated collection letter was sent out on the same date which is produced after the 30th day of receiving the notice Collection letters there-after are then auto-generated and processed every days until payment is made This is an in house collection only and will not affect your credit.We did receive another appeal from you before March 24th, and officially processed the reduction to $ We do not have any record of sending out a letter stating that fact yet the collection notices you received after March 24th should have reflected the new amount owedI apologize for the pay by phone (Call To Park) was not properly working to receive your payment and you have had a challenge receiving responses from us through Parking Services If that occurs in the future, please contact us at 206-729-and we will take immediate action to fix the issue and take the appropriate information to prevent you from getting a Parking Notice For the inconvenience this has caused we have voided out the notice which leaves you with a zero balance owed Thank you for your patronage and we will look forward to your future visits to Diamond Parking! Theresa S [redacted] / Operations Manager

Hi [redacted] Thank you for your inquiry regarding the Parking Notice that you received on November 20thI will be happy to resolve your situation We perform a checking service for the Hampton Inn in which we verify that the hotel parking passes are displayed in the vehicles parked in the lot in order to ensure that the guests of the Hampton Inn have available parkingOn that day, the checker was unable to see your parking pass so he issued a Parking Notice When we received your inquiry, the Area Manager checked with the Hampton Inn and was able to verify that you had indeed paid for parking during your stay on November 20thBecause you were a paid guest, I have voided that Parking Notice and you will not be required to make any payments I apologize for any inconvenience and hope you had an enjoyable trip to Seattle! Thanks, Paul M [redacted] Operations Manager Diamond Parking Service Seattle Self-Park Division O: (206) 284- F: (206) 269- C: [redacted]

We issued a Parking Notice to license [redacted] for parking Overtime at Whole Foods in BoiseWhen the Parking Notice went unpaid we sent the registered owner of the vehicle a notice in the mailUnlike other states, in Idaho the license plate stays with the vehicle owner instead of the vehicle, so frequently the original listing of the vehicle make may not match the vehicle description of on the Parking Notice Based on the information provided it looks like the employee issuing the Parking Notice must have captured the license information incorrectlyTo make matters worse when the vehicle owner contacted us to we failed to handle the complaint in a professional mannerWe apologize for the way the situation was handled and the inconvenienceWe have voided out the Parking Notice and consider the matter closed Please feel free to reach out to me directly with any questions or concerns Have a great day! Kevin C [redacted] General ManagerParking Services

License plate: [redacted] CA Reference number: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:The parking notice number is [redacted] I did include the license plate, which is [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me once I am contacted again by phone or email to confirm that they know I do not owe them any moneySincerely, [redacted] ***

This parking notice was issued for no advance paymentBelow is a picture taken of the vehicle at the time the parking notice was issuedAs the picture depicts, the vehicle that received a parking notice parked directly in front of signage indicating Authorized Parking OnlyIn addition, this lot is equipped with a foot tall pole with a double sided Park Here/Pay Here sign that is foot tall and feet wide attached to the top of the poleThe location is also equipped with an Electronic Pay Machine Located directly underneath the above mentioned Park Here/Pay Here signWe also have signage for “Call2Park”, which displays a phone number for customers to call to pay by credit card if they prefer not to use the electronic pay machineThese parking rules are posted throughout the lot in our Terms and Conditions signageBelow is a picture of the above mentioned signage and electronic pay machineThere is no prior history for the vehicle involved and therefore, as a courtesy, we have voided this parking noticeWe will now consider this matter closed

Revdex.com: I have reviewed the response made by Tom M [redacted] of Diamond Parking Services in reference to my complaint ID [redacted] On July 12, Tom M [redacted] phoned me and said he'd have a $partial refund check mailed to me, which is one of the two things I'd asked for as resolution of my complaint As of today, July 20, I still have not received that check The other thing I'd asked for was that the signage at parking lot Bbe corrected, but I haven't been back there yet to see if that has been done Sincerely, [redacted]

Dear [redacted] ***, I apologize for the inconvenience of the Parking Notice and I am happy to help resolve this situationPlease notice that we have voided the Parking Notice and you will not be responsible for any paymentsDue to the few parking spaces available, the parking is monitored to ensure that all of the retail customers are able to utilize the parkingSome of the parking spaces are stenciled minutes time limit, while others allow for a hour free parking time allotmentI agree this may be difficult to notice when parking and I apologize signs are not at eye level, we will review the need for eye level signageI understand you did not see the stenciled time limits or signage and have voided the Parking Notice # [redacted] from November 21, We will look forward to you being a future customer of Diamond Parking and please feel free to contact me if you have any questions or concernsPeggy H [redacted] Operations Manager – University District/ North Sound

Complaint: [redacted] The ticket number is [redacted] My plate number is [redacted] *** Lot is (***) Attached is the photo of the pole I parked in front of, that had no signage on itSincerely, [redacted]

This parking notice was issued for no advance payment The customer statement says that this parking notice was issued on August 18, 2015, however, the parking notice was issued at 9:PM on August 17, At this location we have a cash pay box as an alternative way to pay if a customer does not want to use the electronic pay machine or if the machine experiences any kind of malfunction In addition, we also have signage for “Call2Park”, which displays a phone number for customers to call to pay by credit card if they prefer not to use the electronic pay machine or if the machine experiences any kind of malfunction.It is important to note that it is extremely rare that we experience payment issues with our electronic pay machine at this location This particular machine is hard wired for its power source as opposed to some machines and locations that are solar powered In the rare event of a hard wire power interruption, the machine has built in back up batteries to allow operation during any such event In the rare event that the machine experiences an interruption in data transmission ability, the machine has built in systems that authorize credit cards and send the data upon reconnectionThis parking notice was issued at 9:PM We checked our machines reporting for the evening in question using the time frame parameters of 7:PM to 10:PM and the machine processed a total credit card transactions consistently throughout that time frame.This vehicle plate number has no history of parking notices at this lot or any other Diamond Parking lot in Eugene The customer indicated in their statement that they were parked in the lot for minutes The rate in this lot for minutes is $ As a customer courtesy, we have processed a refund for Francis Haik in the amount of $29.00, the difference between the amount that should have been paid to park originally and the amount paid for the parking notice issued for no advance payment We will now consider this matter closed.Sincerely,Chuck H [redacted] City Mgr., Diamond Parking Services

Hi [redacted] ,Thank you very much for your inquiry regarding your monthly parking at our lot ***I will be happy to help provide clarity on the situation.While reading your email, there may be some confusion on the billing process for monthly parking, which may explain some of your questions and frustrationsI will be happy to explain the process.First, I wanted to make sure that you were aware that each parking lot in the city is always subject to price changes based on a variety of factors such as supply and demand, seasonality, and outside influences such as construction or road closuresThis is why you will see the price fluctuate both up and down on the daily and monthly rates at the lotsSome lots are more stable in pricing and others are more adaptable to the parking climateWe analyze the sales trends, monitor our competitors’ pricing, and stay informed on any business openings/closings or any road/building construction that would influence parking in order to create a fair market rate for our parkersWhen the Area Manager had communicated to you that the price of the lot was $on his email on November 2nd, 2015, that was accurate at the timeThe lot changed prices from $(Prior to taxes and fees) to $(Prior to taxes and fees) effective as of April 1, and was communicated to you via writing in the last week of February along with your Parking Permit for the month of March.Obviously price changes are impactful to our customers and their financial and transportation planning so we want to communicate any raising or lowering of the cost of the parking as soon as possible to our monthly parkersOur Parking Services department processes payments on the 15th of the month for the next month’s parking and then sends out the parking permit along with the Invoice for the following monthFor example, on June 15th, the July parking was charged to our customer’s credit cardsOnce payment is confirmed, the July permits are mailed out to the customers along with the Invoice for the August payment, typically around the 20th of the month so that the Parking Permit and the future Invoice will arrive in the last week of the current monthThis system allows that the customers will be able to see the future plans for the lot pricing and have around 10-business days to decide if they want to remain in the parking lot or seek other parking solutions.I have attached a copy (Each attachment has the requested duplicate date of June 24th at the top of the letter rather than the actual date that it was created) of your three most recent Invoices (45555MARCH.PDF, 45555APRIL.PDF, and 45555MAY.PDF)As a reminder, the March Invoice would have arrived the last week of January, the April Invoice would have arrived the last week of February, and the May Invoice would have arrived the last week of MarchYou do not see a June Invoice because you had cancelled your parking for the month of June so we are unable to get a copy of this Invoice.The important parts to see on the Invoices are contained in the bottom section (This is from the 45555MAY.PDF): I wanted to bring your attention to the bolded part that states, “ALL PRICES AND FEES ARE SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.” In addition, please notice that the Invoice correctly states what the future bill will becomeIn this case, the parking for May will be $492.40.Based on the notes on your account from our Parking Services Department, it looks like you were set up in November of and that you communicated with the Parking Services Department on May 20, regarding the rate increases and that you were informed that the Invoices reflect the priceAdditionally, you had made a refund request and the Parking Services Department completed the refund request for the parking for the month of June on June 1, Based on this review, I unfortunately must deny your refund request as each Invoice:? Was accurate to what was billed to your credit card.? Was mailed out with 10-business days’ notice prior to the auto-pay on the credit card which gave you time to review the price changes and to respond to us with either questions or a request to change your parking situationBecause we did not hear from you, we continued the auto-pay credit card payment on the 15th of the following month.? Your June parking has already been refunded (This is what the Area Manager told you would be refunded).We appreciate your business and understanding of this situation and please feel free to contact me if you are looking for other parking solutions that may better suit your needs.Thanks,Paul M***Operations ManagerDiamond Parking Service ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***