Diamond Parking Services LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate them writing off all outstanding amounts due on that notice and for taking care of this

HelloThe Lot #***LICENSE PLATE # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

If Mr *** can respond back with the parking notice number and the license plate of the vehicle in question we would be glad to review and respond to the complaint

If Mr*** can respond back with the parking notice reference number and license plate of the vehicle in question we would be glad to review and respond to the complaint

Dear Mr***Thank you for reaching out and sharing your concerns. I have reviewed your original appeal which our Customer Service team had responded to you on October 23rd, stating that they had provided you with a courtesy reduction to $10.00. This location utilizes Electronic
Chalking which will tell the checkers the period of time in which a vehicle is parked in said location. Your vehicle was first seen at 9:46am which would have expired at 11:46am. Your notice was given at 1:13pm. You may have left the *** parking lot and returned again causing the confusion. I have voided your notice and your vehicle has a zero balance.Thank you for being a Diamond Parker and I apologize for any inconvenience this may have caused,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

If [redacted] can reply back with the parking notice number and license plate of the vehicle in question we would be glad to review and respond to the complaint.

Mr. [redacted],I have been forwarded the complaint pertaining to the above referenced case number for review and response.I was able to trace your parking notice back to our contracted location at 13th & Pacific in Tacoma, WA 98402.  Based on your explanation in your complaint we have reviewed...

the online payment system and we were able to find your payment. We have contacted the support center to see what happened as our equipment is supposed to prevent us from issuing notices for paid stalls. We will also be working with our vendor to change the system to require license plate numbers information be entered with the payment instead of just the stall numbers which will prevent this from happening in the future.When you called the Diamond Parking customer service center they were able to look up your notice and payment right away. From the notes with the customer service rep it states that they voided your notice and explained to you that by adding your license plate information to your account will help prevent your vehicle from receiving unwarranted notices in the future.Diamond Parking strives to give our customers the best experience possible, which is why we train our Customer Service Representatives to look up Call to Park payments and void if it is appropriate as it was in this situation.We at Diamond Parking apologize for the inconvenience that this notice has caused you.Please contact our office directly at 253-383-5825 if you have questions or concerns. Sincerely,DIAMOND PARKING SERVICESShylah H[redacted]Operations Manager, Tacoma/Olympia

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted],We apologize for the inconvenience of the two Parking Notices and are happy to help resolve this situation.  Please notice that we have voided the two Parking Notices and you will not be responsible for any payments.  Due to the few parking spaces...

available, the [redacted] parking lot is strictly for customers shopping at [redacted] and the 10 stalls on the North side of this lot is reserved for [redacted] restaurant customers only.  We understand if you did not see the posted signs and will void the Parking Notice from July 4th.For the Parking Notice on July 6th, we are at a loss with words on how a notice was issued if you state your vehicle was not on the property but rather parked across the street on [redacted] Our patrollers only issue notices to vehicles that are within the boundaries of the locations we manage for non-compliance reasons.  In the interest of customer service, we have voided this notice as well. We will look forward to you being a future customer of Diamond Parking and please feel free to contact us if you have any questions or concerns.Thanks,Paul M[redacted]Operations ManagerDiamond Parking ServicesSeattle Self-Park DivisionOffice:  [redacted]Fax:  [redacted]Cell: [redacted]

If Mr. [redacted] can respond back with the reference number of the parking notice as well as the license plate of the vehicle in question we would be glad to review and respond to the complaint.

Thank you for bringing this issue to our attention.
Customer states that they did not exceed the posted time limit but received a notice.
The location has signs located at each entrance and throughout the parking lot stating that there is a 90 minute parking limit. Property management has...

contracted with Diamond Parking to enforce the rules at this location.
Our lot checker first logged this customer’s vehicle into his handheld computer at 9:06am on 12/19/2016. The vehicle was then logged again at 1:15pm the same day, for a total of 4 hours and 9 minutes in the lot. That time frame is over the posted limit for parking at the location.
Given the fact that the customer has no other outstanding issues, we are happy to offer a one-time courtesy void. Please note that with this explanation of the rules at this particular location, and the circumstances surrounding the incident, no further voids will be given.
Also, please be advised that on-site property management reserves the right to tow vehicles that they find to be not following the rules.  Should the vehicle be found breaking the rules, it could be towed away at the owner’s expense.
Again, we are happy to provide a one-time void in this instance, and there is nothing further the customer need do. We thank you for bringing the issues to our attention and hope to have the chance to service your parking needs in the future.

Complaint: [redacted]I am rejecting this response because:Dear Revdex.com,I am writing because I marked that I was satisfied with the resolution of the complaint that I filed against Diamond Parking  Compliant number [redacted] and it is not resolved.  I was happy with their response that they would look into the case and in good faith I sent them the information they requested (citation number and car license plate).  I also noted that I was satisfied IF they reviewed the case and responded to me.  I have heard nothing since I sent them the information.  Not even confirmation that they received it.   I would like to reopen the case.  They are not acting in good faith.  Please let me know if I need to resubmit the case or if this email effectively reopens it.Thank you.

Dear [redacted], I apologize for the inconvenience of the Parking Notice and I am happy to help resolve this situation. Please notice that we have voided the Parking Notice and you will not be responsible for any payments. The parking at this apartment garage is a pay in advance to park in the...

retail level, you must have a residence parking permit to park in the residence level. I agree it may be difficult to notice the pay station if you enter through the resident elevator from the retail level. I will add new signage near the residence elevators to address visitors parking requirements. I understand you did not see the pay here signs and have voided the Parking Notice #[redacted] from July 20, 2015 and [redacted] from August 21, 2015. Please note printed on the back of the notice is our website and phone numbers available to contact us directly to appeal a parking notice fee. We will look forward to you being a future customer of Diamond Parking and please feel free to contact me if you have any questions or concerns. Gus R[redacted] City Manager – University District/ North Sound

We issued a Parking Notice to license [redacted] for parking Overtime at Whole Foods in Boise. When the Parking Notice went unpaid we sent the registered owner of the vehicle a notice in the mail. Unlike other states, in Idaho the license plate stays with the vehicle owner instead...

of the vehicle, so frequently the original listing of the vehicle make may not match the vehicle description of on the Parking Notice.
Based on the information provided it looks like the employee issuing the Parking Notice must have captured the license information incorrectly. To make matters worse when the vehicle owner contacted us to we failed to handle the complaint in a professional manner. We apologize for the way the situation was handled and the inconvenience. We have voided out the Parking Notice and consider the matter closed.
Please feel free to reach out to me directly with any questions or concerns.
Have a great day!
Kevin C[redacted]General ManagerParking Services

[redacted],Please allow me to apologize in regards to this extremely frustrating series of events.  We will absolutely refund the payment made.It appears that the first person you spoke to, did indeed intend to void the ticket, as the notes indicated that.  Unfortunately, that...

representative just didn’t finish the void process.  I apologize for that and have spoken to the representative so that they will be more careful in the future.The second person you spoke to should have offered the refund and I apologize for that.  That representative has been made aware of our policy for the highest level of customer satisfaction.As I stated in the earlier part of this email.  The charges have been refunded.  Again, we apologize for the frustration around this experience.

Revdex.com:The parking notice number is [redacted]. I did include the license plate, which is [redacted]. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once I am contacted again by phone or email to confirm that they know I do not owe them any money. Sincerely, [redacted]

This parking notice was issued for no advance payment. Below is a picture taken of the vehicle at the time the parking notice was issued. As the picture depicts, the vehicle that received a parking notice parked directly in front of signage indicating Authorized Parking Only. In addition, this lot...

is equipped with a 16 foot tall pole with a double sided Park Here/Pay Here sign that is 5 foot tall and 3 feet wide attached to the top of the pole. The location is also equipped with an Electronic Pay Machine Located directly underneath the above mentioned Park Here/Pay Here sign. We also have signage for “Call2Park”, which displays a phone number for customers to call to pay by credit card if they prefer not to use the electronic pay machine. These parking rules are posted throughout the lot in our Terms and Conditions signage. Below is a picture of the above mentioned signage and electronic pay machine. There is no prior history for the vehicle involved and therefore, as a courtesy, we have voided this parking notice. We will now consider this matter closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

If Mr. [redacted] can respond back with the parking notice number and license plate of the vehicle in question we would be glad to review and respond to the complaint.