Diamond Parking Services LLC

Thank-you for making us aware of the complaint filed against us (reference #***). Upon researching the information provided we were able to verify that the vehicle on the lot was not owned by Mr***. In the course of issuing the parking notice the parking lot attendant
inadvertently transposed the license plate numberThe incorrect license plate information showed that it was Mr***’s vehicle and a collection notice was sent out to the registered owner. There are safeguards in place to keep incidents due to human error at a minimum including; photographs of the vehicle and cross checking to DMV records of vehicle information. This notice had been flagged for review in our system, however unfortunately this one was not reviewed in timeAs a result of this error the parking lot attendant has received additional training in reconciling the picture taken with license plate information put in the system to prevent a reoccurrence of the same issueThe parking notice Mr*** received#*** has been cleared out of the system and there will be no continued attempt to collectDiamond Parking takes pride in the fact that we treat every customer complaint very seriouslyDue to the large volume of customers we serve, occasionally misunderstandings do occurAll complaints are followed up on in a timely manner to ensure that the customer is satisfied. We appreciate the all of your efforts that help us facilitate this processPlease let me know if you need any additional information regarding this issueSincerely, Thomas M***City Manager, SpokaneDiamond Parking

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, since there seem to have been a number of complaints about this business "transposing" license plate numbers, I do wonder if this is an underhanded attempt to collect feesI am satisfied with the resolution, but wish this business would be fined if this practice continues on their part
Sincerely,
*** ***

Dear *** ***, I do apologize for this misunderstandingIt is not our intention to confuse customers or to give incomplete informationWe will definitely process a refund for the $late fee that you paidTo ensure the quickest method of getting these monies back to you, we will process
the payment back to the cc that was chargedWe will process that refund todayYou should see that refund reflected on your bank / cc statement within the next 3-business daysAgain we do apologize for this misunderstandingDebbie H*** Operations ManagerParking Services

Response to Revdex.com case #*** This parking notice was issued for no advance paymentCustomer, Ms*** parked on the second floor of a three story parking garage in the Eugene Downtown core, operated by Diamond Parking Service on 6/6/In her statement to the Revdex.com, she states that she was
given a ‘ticket’ for $30, “$if not paid in days.” However the $parking notice fee doubles to $if not paid within daysThis information is printed right on the parking noticeMs*** also mentions our signage was not clear at the entrance and nothing was clear as to where to pay for parkingThere are more than signs at the entrance and exit of the garage including stairwells stating to “Pay to Park” at all times (I have enclosed a sampling of pictures of the current signage on the attached pages at the end of this response contained within this garage facility)Ms*** has paid the $Parking NoticeThe parking rate at this facility for one hour is $(this is how long the Ms*** stated she was parked in the facility in her statement)As a customer service gesture, Diamond Parking is happy to refund the $27.00; this is the difference between the amount the customer paid for the parking notice and the amount that originally should have been paid for her one hour of parkingWe are currently processing the refund and a check will be sent to the customer within 2-weeksWe will now consider this matter closedSincerely, *** *** Diamond Parking Services Office:*** ***@diamondparking.com

If ** *** can respond back with the reference number of the parking notice and the license plate of the vehicle in question so we can review and respond to the complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have paid the $bill.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Hi ***,
Thank you very much for your inquiry to Parking Notice ***. I am happy to help resolve this issue
While researching, I noticed that you had wrote that the Purchase Date was for 9/10/and that you were on a camping trip at Alta Lake State
Park
The Parking Notice *** was actually written for “No Advanced Payment” on August 6th at around 7:pmSpecifically, when parking in this particular lot, there are three Terms and Conditions signs (One at the entrance, one by the pay station, and one at the far wall) that describes payment in advance for any parking . Being that you have parked and paid for parking there on prior occasions, I believe the error may have been on the date of the collection letter being generated and the issuance of the actual parking notice.Our checker also recorded the license plate number *** which ties back to your vehicle based on the Washington State Department of Licensing
I also researched that plate number and I noticed that this is your first Parking Notice with Diamond Parking. After reading that you previously have parked in this garage and paid for parking at those times, I will void this notice as a one-time courtesy and remove the $charge regarding Parking Notice ***
Please notice the Void here:
Thank you for being a Diamond Parking customer, and if you have any questions, please feel free to contact me any time
Thanks,
Paul M***
Operations Manager
Diamond Parking Services
Seattle Self-Park Division
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear *** * ***, I apologize for the inconvenience and I am happy to help resolve this situationAs discussed, the tow company’s form you were requested to read and sign only asks for proof of ownership, address, date and signatureThe only person that can view, sign and claim the vehicle is
the owner of the vehicleThis document does not have any language releasing the tow company of liabilityToday, we agreed to provide you with a ride from your home, paid all the tow fees, refund your permit fees and have assisted you to retrieve your vehicleThe responsibility for any damages to your vehicle while being towed is with the tow companyWe apologize for any inconvenience and feel free to contact me if you have any questionsGus R*** City Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meEven if a customer has $balance after rebuttual, business should not send $bills to customerAlso when the bill is challenged please pay attention to customer’s statements and submitted evidence

Hi ***,
Thank you very much for your inquiry regarding the monthly parking at Lot ***. I will be happy to help resolve this situation
Queen Anne has seen a significant increase in parkers, and heading into the peak time of Key Arena/Queen Anne events during summer,
the demand has necessitated an increase in both the daily and monthly parking in the area. Please keep in mind that we are constantly analyzing the business trends and competitors in order to establish a fair market rate that allows our customers the opportunity to have multiple parking options revolving around availability, price, and convenience
Regarding your concern about the different price posted on www.diamondparking.com, I completely apologize for the error. There was a recent system upgrade that did not capture the changed price that was input. We have rectified the error, and the price beginning in July will be $plus applicable taxes and processing fees. Because of our error, I will be happy to give you a refund of your June monthly parking of $30.52, so that you will end up paying the advertised price of $plus applicable taxes and processing fees that you saw posted online.
Please feel free to contact me if you are looking for alternative parking options, as I want to make sure that we will be able to fulfill your needs
Thanks,
Paul M***
Operations Manager

Revdex.com:
I appreciate their response and the deletion of the ticket for this situation I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Mr.***,I have been forwarded the complaint pertaining to the above referenced case number for review and response.I was able to trace your parking notice back to our contracted location at Commerce Street, Tacoma, WA 98402. Based on your explanation in your complaint we were able to
research the parking notice number you provided and have voided your parking notice fee and all late fees We are very sorry that your receipt did not print and you were issued a notice in error.Please contact our office directly if you have questions or concerns.Sincerely,DIAMOND PARKING SERVICESSheila I***City Manager, Tacoma/ Olympia

Complaint: ***I am rejecting this response because: Diamond Parking has a professional paid to mitigate and reject as many claims as possible. They are doing their part to wash their hands of any responsibility to the damage they caused, as being responsible for the damage will cost them. They are unwilling to take responsibility for this or admit they did not have permission to move my car offsite. My only option is to lodge this complaint, and take them to court.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The attachment in the email shows a large sign near the entrance of the parking lot during the dayI was at the only open business in the plaza, at 8:pm, there was no sign there at that time and the business I was at is not listed on the DO NOT PARK listThe sign above my vehicle on the ticket picture is a small unreadable sign, smaller than a license plate, to feet above the street on an unlighted wallI do appreciate the gesture by the company to void the ticket and accept it, but I fear many more folks will be caught in that trap
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In reviewing this account I see that we have mailed notices regarding this outstanding parking notice since it was issued 8/15/butI don't see any record on file that we have been contacted regarding an ownership changeAs a courtesy we are voiding this parking notice and apologize for any
inconveniencePlease consider the matter closed and feel free to reach out to me directly with any questions

If Mr*** can respond back with the Parking Notice number and the license plate of the vehicle in question we would be glad to review and respond to the complaint

On 10/14/a parking notice, *** was issued to license plate *** for No Advance Payment at a location we manage at BROADWAY E, SeattleSee attached photo of license plate on day of issueWe have sent a series of letters regarding this outstanding notice as listed below and
have received no reply from the vehicle owner until this Revdex.com complaintWe have reduced the outstanding balance to $in an effort to settle this matterThis can be resolved by simply making payment online at https://diamond.paymynotice.com/ or by calling our office at 206-729-0590/800-828-where one of our customer service representatives can assist you.
1st Notice 12/1/20142nd Notice 1/7/20143rd Notice 2/10/20154th Notice 3/12/20155th Notice 4/20/