Dick's Sporting Goods Inc

Review: I order a weight lifting bench from dicks sporting goods online because didn't have in store on 4/8/16 order #[redacted]. Took dicks until 4/22/16 to deliver me home in which they already took funds out of my account like 3 days after I ordered . On Saturday 4/23/16 I started assemble the gym almost 75% complete notice parts were missing..So I called twice and spoke with two differents representative the first told me someone would contact me back in 24 hours via email which never happen.On 4/24/16 I called again and talk representative tony employee id #[redacted] was very rude to me said that more likely have return item explained to him that almost 75% completed and as a consumer a paying customer I would expect from delayed time in which I ordered that everything would be in box complete he stated his company is not responsible explained I paid your company and bought from your company so that does make you responsible as a customer I should not be do leg work of contact company made bench for parts this is big inconvience as customer..Desired Settlement: I would like the proper parts I need to complete gym dicks sporting goods sold me and also a gift card or store credit for such poor customer service and time inconvience on my part ..I order this on 4/8/19 and still don't have working gym as of 4/24/16

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with his purchase and that it was missing parts. At this point, the parts that were reshipped to the customer were out for delivery on 5/9. We attempted to follow up with Mr. XXXXX after the delivery to ensure satisfaction but were not able to connect. If the matter is still unresolved Mr. XXXXX is welcome to reach out to us at [redacted] and we will be happy to assist. Sincerely, Dick's Sporting Goods

Consumer

Response:

Review: I ordered a customized jersey. The next day After learning the jersey I ordered was too small I then called to have the order canceled. I was informed it would take 24-48 hours to process to cancelation then I should receive a confirmation of

The order being canceled. A few days later I ordered the correct product I needed since dicks did not have it. I never any news of the order not being able

To be cancelled. Today I recieved an

Email that the order I canceled was still just shipped and that I will

Be charged $120.00. I called the customer service

Line then was notified by Amanda that the

Order could not be cancelled. she also informed me that she could see that I tried to cancel the order and that since the product is a customer jersey that I will not be able to get my money back.Desired Settlement: I want the money back that I was wrongfully charged plus $35 for the no sufficient funds fee I was charged by my bank.

Business

Response:

We truly apologize for the inconvenience Mr. XXXX experience with his order. Our records indicate that the customer placed the order on 5/21/2016 at 3:02 AM. At 8:07 AM on 5/22/2016 customer called in to cancel the order. We offer a 30 minute remorse period where the customer and our service team can cancel orders. Once this timeframe has passed the order begins the order processing phase and is not able to be canceled. We advise the customer that we can make efforts to locate the order and if not in the processing phase may have a small window of opportunity to cancel but it is never a guarantee. Unfortunately, this was being fulfilled directly by our vendor and could not be canceled once the remorse period passed. The order shipped on 5/27/2016 and customer was charged for the order placed, $127.20.5/27/2016 customer contacted Customer Service and was offered 20% off his next purchase with us due to the frustrating experience. The customer is also able to do a free return if he does not want his order.5/28/2016 customer emailed his continued frustration with the order process and the level of service he received regarding the misinformation on the cancelation request and checking the order status. Our Supervisory team contacted the customer on 5/31 and offered an additional $36 appeasement which was accepted.We have documented all of Mr. XXXX complaints regarding this order and will certainly use this feedback as a coaching opportunity for our customer service team.Sincerely,Dick's Sporting Goods

Review: I Purchased a "NEW" firearm in November of 2015 for black Friday. After my 10 day waiting period I went to pick up my firearm and it was damaged, it looked as if the firearm had gone through a war when I came to pick it up. I explained to them that it was damaged and I had already paid for it, since it was already registered in my name they refused to refund me. They did agree to get it repaired. They gave me an estimate repair time of 2 weeks. I have now waited 7 months. They will not give me my money or gun. They Scammed me out of my money and every time I call I speak to a manager named Julian who is very rude. This is the worst experience I have ever had in a cooperate store!Desired Settlement: I would Like a full refund and a reimbursement for wasting my time! I do not want store credit because they are thieves and I don't do business with shady companies.

Review: Was told by an associate that if I open a credit card I will get triple points on the scorecard for my first purchase. And because it was around 1k it really sounded good. So I opened a credit card and made a purchase but to this day (2 month later) I have yet to receive triple points. I have called 20-30 times regarding this and every time just getting the runaround which results in me wasting more and more time but not getting any results. I am very frustrated and feel like I was taken advantage of. Also extremely dissatisfied with the service and overall customer experience! Will never do business with DICK's sporting goods again!!!!Desired Settlement: Need a proper adjustment to my points and a store credit for all my wasted time trying to resolve it over the phone!!!

Review: Well I bought a pair of shoes, which tore up in 2 months.

contacted company said to return shoes then refund would be sent to my bank.

they emailed me a return label for UPS, I contacted them and told them I have no way of getting to a UPS office. so they said they would send a flex label in the mail.

we are now into week 2 of this mess.

Finally got the label, caleed Dicks to make sure it was the correct label they said yes.

Boxed up the shoes walked 2 miles to the Post Office, and the PostMaster said that was a UPS lable only,

Called the stupid customer service people at Dicks, argues with the lady for 15 mins.

Then she said a refund would be done within in 24 hours. well I am still waiting for my refund.

Now they are saying that they have some interchange Number and I should call the bank , it is out of Dicks hands.

Well I called the bank, this morning and they have no record of the interchange number, and the refund is not even showing pending,

I since have had to buy a new pair of shoes elsewhere.

I want my [redacted] moneyDesired Settlement: my refund within 24 hours and since I have had to buy shoes elsewhere they need to send me a check for the cost of my skecthers go walks which were 39.00 so 31.43 refund ASAP and the 40.00 for the new shoes so lets round it to72.00. that is how it can be resolved

Business

Response:

Dear Revdex.com,

Prior to a couple of years ago, I believe that I had only stepped foot in a DSG store once. I thought that the prices were a bit high so I never even thought of returning until one day I just happened to have had some time and decided to see what the store had to offer. I discovered a sale and was even informed of a rewards program. Not the best program, but I later discovered that coupons are sent out and that was a selling point.
At any given time, when I happened to have some spare time, I would visit one of your stores to see if there was anything on sale that I desired to purchase either in the store or online. There have been many instances where I purchased hundreds of dollars of merchandise impusively. Some of it worked out, some of it didn't. What I was really impressed with was the efficiency of the no hassel returns. I was even more impressed with the ability of your system to find a purchase using my rewards card, if I did not have my receipt.
The weekend after mother's day, I had just thought of how much I really appreciated the no hassle returns because I had purchased some merchandise that did not work out and it did not take forever and a day to process the returns. However, I was a bit annoyed the following week after I had impulsively purchased several items via several transactions of which most of them did not work out. When I returned to one of your stores to return some merchandise, a print out indicated a return warning. The manager was not even aware of what was going on as he had never seen that.
As it turns out, I discovered that I would not be able to return any merchandise for 60 days or something like that. That pissed me off. As a result, I returned all of the merchandise that I had on my person that I was not sure that I wanted to keep to prevent any future inconvenience or annoyance. Fortunately, the manager did not make the matter any worse and overrode all of the denials as I was not willing to accept that my returns with a receipt and tags were going to be denied.
I later discovered a sign in one of the stores stating that even returns of merchandise with a receipt may be declined. There is no way I would ever purchase anything from a business that I cannot return if I do not want it. My merchandise is always intact with tags and proof of purchase. I understand that businesses have to protect themselves against loss and abuse, but this is not the way.
Apparently, DSG's return policy and I quote, "[redacted]'S Sporting Goods understands sometimes your purchase isn't a perfect fit—so we're happy to offer returns within 90 days of purchase" is no longer valid and DSG is falsely advertising a return policy that is no longer honored in the stores. You need to remove that statement from you website or find a better solution.
Management should be able to use some discretion as to whether or not a consumer is abusing the return policy not this incompetent retail equation, which apparently is not knowledgeable on how to implement that. This is really poor programming...unimpressed. DSG has lost a customer with this new policy.

Review: I placed and order with Dicks Sporting Goods online Monday June 20th at 7:50PM. When I placed the order it said shipping would be 3 to 6 business days. I received an email confirmation for my order# [redacted] and in the email it clearly states 3 to 6 business for shipping. Its now June 30th and I still have not received my order. I have contacted Dicks Sporting Goods customer service with no luck on receiving my order. The one email I did receive back the rep said the shipping was 7 to 10 business days. But my email confirmation clearly states 3 to 6 business days.Desired Settlement: I would like to have my ordered over night delivery to me with a full refund applied to my credit card for this order. I feel this is justified for the time in effort I put into getting my order along with the false advertisement of delivery.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with his online order for championship merchandise. We see in the order that it was shipped and he received the merchandise on 7/7, he also was provided with a credit of a little over 20% back on his form of purchase. If Mr. XXXXX has any additional concerns he can reach us at ###-###-####. Sincerely,Dick's Sporting Goods

Review: I ordered a pair of soccer cleats that were on sale for $28 (normally $80) and (according to their website) in stock. Two days later they had not shipped yet therefore I placed a call to their customer service. I was told to find a comparable pair of cleats. After over 45 minutes of talking to a service member and an hour of searching their site, I found 4-5 comparable cleats. Upon checking web ID numbers none of which were in stock either. Their sales associate found some comparable cleats and after finally deciding on some I find out they are not going to price match, only give a discount, and the $80 cleats are going to cost me $65. Keep in mind, the money at this time has been taken out of my account now for 2 days, they got what I promised. Now they want me to pay more and not honor the sale price that I originally took advantage of.Desired Settlement: The fact the cleats were not in stock should not be my fault. Had they shown out of stock at the time I would of selected different ones in order to take advantage of that one day sale. It is my belief they should sell me an $80 pair of cleats for the $28 of mine they already have.

Review: Tried to place a large order on May 30 2016 order was originally over $140 I didn't see the "take $20 of. $100 " added in my cart. Then I placed on order online and then tried to place another order for 3 hats and tried to use another coupon $10 off $50. Coupon didn't hve any exclusions on it. I called customer service after 1am and spoke to a make rep who was unconcerned about my coupon and order. He never asked for the coupon code to try to enter and place the order. He just said the items don't qualify. He couldn't even get the item # entered correctly. He didn't even try to place the prefer and enter my coupon. I got upset he was no help. I called back and got a female rep who did the same thing. She didn't offer to place the order. She didn't ask for coupon code or item numbers. She only said nike logo items aren't included. I'm upset I'm spending over $140 and can't get $20 nor $10 off $50. If Dicks does business this way, I'll stop shopping here for good. They need to honor coupons.Desired Settlement: I want both coupons taken off my total and credited back the $20 off and 10 off $50 and points added on my rewards card.

Business

Response:

Thank you for allowing us the opportunity to investigate and resolve this complaint. On 6/1/2016 our Customer Service Support Team contacted Ms. XXXX directly about this situation. Our customer service representative discussed the reason for the coupons not applying and offered an appeasement to refund the coupons as a courtesy. Ms. XXXX accepted and this matter has been closed. Sincerely, Dick's Sporting Goods

Review: On 9-15-2016 I went on Dick's Sporting Goods website and found a firearm that I was interested in purchasing. The ad stated that the firearm was a Mossberg Patriot Bolt Action Rifle Package - Vortex Crossfire II 3-9x40 Scope. The ad also stated that I would only be able to purchase the firearm at the store @ [redacted] and they had them in stock. When I arrived at the store I spoke with a counter person and stated that I was interested in purchasing this particular firearm. They told me that I could get the firearm but it wouldn't come with that scope that it comes with a much cheaper model. He brought the "Lodge Manager" over to show him the on line ad and he also stated that it would not come with that scope. I told them I was not leaving the store without that scope on it. They switched the scope out and gave me $20 off the $150 price of that scope. So I have been emailing and talking with corporate back and forth. They have not resolved any of my issues to date. They told me to go to the store and ask what they have come up with to resolve this issue. So went to the store and spoke with the store manager. She said they would offer me a $50 gift card to make up for the difference. I told her it was un acceptable. She asked what I thought would be a fair price. I told just what I am due which is $130. She said if they did that it would like them giving me the scope for free. I old her it should of been included in the price of the package. So here I am today writing you to see what other recourse I may have. I have copies of all the sale ads from their website and all their emails that I have been back and forth with. I spoke with corporate customer service yesterday and he said he would call the store to see what is going on. Neither he or the store has contacted me.Desired Settlement: All I am asking for is a return of $130 to make up for what I shouldn't of had to pay extra for. If they would give it to me in a gift card that would be fine, which means I would have to spend it at a Dick's Sporting Goods store.

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with his scope purchase and the interactions following. We contacted Mr. XXXXX and reached a mutually agreeable resolution. If Mr. XXXXX has any additional questions he can reach us at ###-###-####. Sincerely, Dick's Sporting Goods

Review: I shopped www.dickssportinggoods.com on 05-31-16. During my shopping it was advertised that if I spent $50 online with in store pick up, I would get $10 to use on my next online order. I spent the $50, and no $10 coupon was issued. I called customer service only to be told that I would not receive the $10 coupon (via email) until my order was actually picked up in the store. I picked my order and NO $10 coupon. There was a flash sale on an item I really wanted to use it on. I called customer service again, and was told this time, I would receive the $10 coupon via email by 06-17-16. Obviously, rendering it not use-able for the sale. Additionally, during my shopping experience, it was advertised that I would receive 10% off if I signed up an email account to get Dick's advertisements. I did so, and the 10% savings was not honored. When I called customer service I was told it would not be honored on "Sale" priced items. No place does it say that in the promotion. This seems like very dishonest marketing ploys to get the consumer to commit, then no return on the promised savings.Desired Settlement: I would like a 10% off credit on any item (with the exception of the exclusions clearly conveyed), and I would like to be able to purchase the flash sale item, at the flash sale price, being able to use the $10 credit that is owed me.

Business

Response:

Thank you for allowing us the opportunity to investigate this customer complaint. In regards to the Buy Online Pick Up In Store Promotion - the details are as follows and available at Dick's Sporting Goods.com by clicking on the promotion details icon "Earn $10 Dick's Cash Code when you spend $50 when you Buy Online Pick up In store". We are sorry to hear that the promotion wasn't clearly communicated when contacting our customer service team however, the details are posted on the site. In regards to the 10% off when signing up for emails - that is a separate email all customers should receive 24-48 hours after signing up and is to be used to place a future order. Exclusions do apply. We apologize for the inconvenience. How Promotion Works To participate, add the qualifying product to your cart! Earn a $10 Cash Code with Buy Online Pick Up in Store Purchase of $50 or More. Buy Online Pick Up in Store Order must Total $50 or more. Cash Card will not be earned until Order is Picked Up. Your Order must be placed by 11:59 PM EST on June 11, 2016 to earn code. Your code will not display in your cart and will be emailed to you between May 18 – June 17, 2016 This will depend on when your Order was Placed. Cannot be combined with any other promotional offer and it is not valid on previous purchases. How Cash Code Works Your code will only be redeemable online May 18, 2016 until June 25, 2016 at 11:59 PM (EST). You are limited to one DICK’S cash code per customer, per transaction. If you do not receive your code on or around designated date, please check your spam folder. For Cash Code details click “View Offer Types and Exclusions”and navigate to DICK’S Cash Thank you for notifying us of this complaint.Sincerely, Dick's Sporting Goods

Review: On June 18, 2016 I purchased a Savage Axis 223 caliber rifle for $379.99 and a box of Field And Stream 223 caliber ammo (consisting of 12 20 cartridge boxes)for $119.99 which the sales person insured me was the correct ammo for that rifle. That ammo does not work in that rifle although other 223 caliber ammo does without a problem. The ammo I purchased is too hardened for the firing pin in my rifle to fire the cartridge, it results in what is called a light hit. At the firing range I traded one of those 20 cartridge boxes for another brand 223 and they worked with no problem. Contacted the store and a woman manager promised to help me but when I went to the store all she offered was a small discount on another purchase. She claimed she could not take back that dollar amount. I don't want to make another purchase I want to get what I paid for and was told was compatible. I will not shop there again and will advise friends to do the same unless my complaint and problem with the store is corrected.Desired Settlement: I would like to swap the remaining useless cartridges that I have with 223 caliber ammo that will work in my rifle.

Business

Response:

Dear Revdex.com,DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]'s concerns with our return policy for ammunition.We make every effort to ensure that our customers know that firearms and ammunition are final sale before making a purchase and post signs around each firearm counter and print the policy on each receipt as well. Given that the ammunition was opened, used and partially traded/given away, it cannot be returned to the store. The manager offered a % discount for his dissatisfaction and our offices extended him a partial refund on top of this offer as a good will gesture. We feel the policy was made clear and our store offered reasonable compensation for his dissatisfaction. If he should wish to speak with someone or accept this offer, he can reach our team on ###-###-####. Again, we regret any misunderstanding or inconvenience regarding this situation. Thank you and best regards, DICK'S Sporting Goods Customer Service

Consumer

Response:

An offer to buy more from Dicks is not acceptable. I wasted $120.00 buying ammo that does not work in the rifle a Dicks employee told me it would work. I will never shop there again and will advise anyone else that I know not to also.

Regards

Review: Bought a "primed " volleyball goal net. Advertised as aluminum post was steel post. 5x7 foot with trainer. Put a magnet on it and it stuck to itDesired Settlement: Correction of description

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with the description on our packaging. After partnering with a few people at our office, we realized that the description online and on the box does say aluminum when the poles are made of steel. We will correct the issue on our website and on our boxes as we move forward in production. If Mr. XXXXX has any further questions he can reach us at ###-###-####. Sincerely, Dick's Sporting Goods

Review: Associate applied credit to wrong card and Manager refused to help and hung up. Manager, [redacted] at store S-00316 R-10. Wesley Chapel Fl. Originally purchased something at Dicks for 148.39. 100 was put on a visa gift card, the remaining was put on bank card. Cashier threw out the gift card on date of original purchase. I returned an item for 46.75 a few weeks later. The Associate never asked what card to out it on and just put it on the gift card. I assumed she put it on the bank card as the gift card is gone now. I called Dicks today. They directed me to Visa. I call Visa, they direct me to Wells Fargo. Wells fargo and I do a 3 way call with dicks manager [redacted]. He was very rude, interrupting both of us and refused to help. I finally told him he needs to stop interrupting and then he said I am not helping you and hung up.Desired Settlement: Fix the error, refund to my bank and give me a dicks gift card to compensate me for my 4 hours to try and resolve. I would also like this manager to call me and personally apologize for his behavior. [redacted].

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or misunderstanding that Mr. [redacted] may have experienced related to his product return on 8.22.13 back to his VISA GIFT CARD.

Our office was able to view Mr. [redacted]’s original purchase on 8.12.13 where there was a split tender transaction between a Visa gift card and a Visa credit card. Our POS system automatically applies any credit back to the form of tender that had the greatest amount applied unless all of the items are returned which would then result in both card types would be fully refunded. In this particular situation, only one item was returned and thus the card that had the greatest value was refunded and it happened to be the $100 Visa gift card.

Mr. [redacted]’s Visa credit card was charged for the balance of $48.39 so this account was not automatically refunded. Please note that our cashiers cannot distinguish between tender amounts as to which VISA is a gift card and which is a credit card nor does the POS system.

All account numbers are masked so the cashiers cannot make that distinction for a customer.

Mr. [redacted] is a valuable customer who has shopped with us over the years and we greatly appreciate his business! Our office would like to extend an apology for the inconvenience and frustration he has experienced. We typically provide the customer with the gift card number so Visa can transfer the funds from the gift card account to a new one for the customer.

However, in this particular case, our office will issue Mr. [redacted] a Dick’s Sporting Goods gift card in the amount of an even $50.00 (return value was $46.75) since we are unable to reissue a credit to his personal line of credit at this time. This gift card will be sent via UPS with tracking.

In addition, if Mr. [redacted] is still interested is receiving the full gift card account number, he may contact our office at [redacted] and ask the customer service agent for this information by referencing his information in his case notes.

As a side note: All consumers should be aware that when they spend a Visa, MC or AMEX gift card, it is always a recommended to ask for the depleted card back from the merchant. Retails will either issue a credit back to that same card (or issue a store credit) if a consumer makes a return where the card was utilized. The terms and conditions for these cards do contain terminology that discloses these details given merchant agreements for credit card settlements.

It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his hunting & outdoor, fitness, and athletic destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at [redacted].

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

DICK’S Sporting Goods

345 Court Street

Coraopolis, PA 15108

Review: Dick's Sporting Goods are holding $71.46 of my money on my prepaid credit card. I tried to take the store a form to the manger to get release my funds released the next day at [redacted] - ###-###-#### none of the mangers were helpful the three times I went in. "I will not fill out your form or give you are merchant number to fax." The credit card company said this is a normal pre-paid credit card form. No help from management and over a ten day wait due to their go away attitude. Horrible service and they only care about helping large numbers of people and not the person.Desired Settlement: To fill out my form involving a "momentum visa" pre paid credit card, so I can get my $71.46 money back and not be held hostage for two weeks. Especially after the employee at the cash register said my funds will be returned to my card immediately as of nothing happened. Well my money is stuck and they will not help for their mistake and misreadings.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or misunderstanding that Mr. [redacted] may have experienced related to his product return and the issuance of any due funds to his prepaid credit card.

Our office did respond to Mr. [redacted]’s original complaint through our office back on August 27, 2013 to provide him guidance on how to work through his financial bankcard provider in order to have their bank processor expedite the credit. Regrettably, Mr. [redacted] did not provide any specifics about the original sale or the date of the return transaction in order for our office to do a deeper dive.

As a side note: All consumers should be aware that when they utilize any of the prepaid credit cards, it is always a recommended to view the terms and conditions of these prepaid cards.

It is our hope that Mr. [redacted] will continue to make DICK’S Sporting Goods the destination for his hunting & outdoor, fitness, and athletic destination. If Mr. [redacted] has any other questions or concerns, he may contact our Customer Service team at ###-###-#### and provide the specifics of the transaction at the time of his call (i.e. return transaction receipt or date of the return and the last 4 digits of the prepaid card) for further review.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

DICK’S Sporting Goods

Review: Cyber Monday the Dicks Website said 25% off purchases. I compiled a substantial order and the 25% did not come off, so I called customer service. They stated that Under Armour was not included. The banner at the top did not list Under Armour as an exclusion by name. The local store manager tried to get them to honor the order and the discount but they would not. I called Customer Sevice again this afternoon to let them know that I would not shop there ever again and she pointed out that at the very bottom of the page under a big font banner reading "Top Brands Nike North Face Under Armour" is a small font link called promo exclusions which lists over 100 exclusions including Nike north Face and Under Armour! I noticed that the website now reads "200 online only deals" and no longer mentions the 25% off purchase. This is absolutely FALSE ADVERTISING!Desired Settlement: I would like a letter of apology including an acknowledgment that they misled people in that ad.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. Ms. [redacted] is a long-time valued customer of our stores and we sincerely appreciate her patronage over the years.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related the attempted online order of UA product at a 25% discount.

Regrettably UA was excluded from this Cyber sale along with other exclusions that applied. Our site does stipulate that eligible items will be tagged with the discount which displays next the product if it qualifies. Clicking on the link provided also identifies the list of ineligible manufacturers. We appreciate Ms. [redacted]’s feedback regarding the missing name on the ‘headline page banner’. Due to the small amount of space, we are unable to list all of the ineligible manufacturer’s by name thus the eligible products are identified by text next the product.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or frustration Ms. [redacted]’s may have experienced.

Our office will be glad to offer Ms. [redacted] a certificate for the inconvenience that was experienced during her December store visit by contacting our customer service department at ###-###-####.

We understand that this does not make up for the exclusion of the discount however, we hope that we can restore Ms. [redacted]’s confidence in another purchase.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Consumer

Response:

I think the response is disingenuous because the banner did not indicate that there would be 107 brand exclusions several of which are the major brands carried by the store and advertised by the store (Under Armour, North Face, Nike, etc.). I appreciate that they have responded to my complaint and am willing to lay it down, but have no intention of shopping there again. Thank you, Revdex.com, for your service in bringing my complaint to the light of day where other consumers can see it.

Review: I had a gun safe delivered on September 17th. Total was of about $1,000. Right after it was delivered I unpacked it. I noticed there was a huge scratch on the back and a dent in the front door. I called them to arrange for it to be picked up. They said It would take a week to pick up then i'd get my money (credit card) refunded. After 2 weeks I called Dick's back. They said UPS said it was too heavy to pick up and the file was "dead" (closed itself). They re-issued an order to pick it up and said I would be called in 3 or 4 days - another week went by. I called back, they apologize again and re-ordered another call to a freight company. They said they would call this past Monday or Tuesday. They did not call until Friday at 4:10pm but I did not get the call until 4:45pm & called back - no call from them yet. I have this safe blocking the way in my garage for over a month now, I am still out $1,000 on my credit card, I am being charged interest. I need help from someone on this - PLEASE!!!!Desired Settlement: I offered to keep it if they would offer a decent rebate (only offered about $50!) - I need this picked up & the charges off my credit card...... I have asked them to give me something like a gift card to make up for the credit card interest and the fact that I have spent about 2 total hours on the phone calling back and forth.

Business

Response:

It is always Dick's Sporting Goods goal to ensure customer satisfaction.

On Monday Oct. 20, 2014 the Customer Service Supervisor spoke directly with Mr. XXXX regarding the issues surrounding his Field & Stream Safe purchased on Sept. 10, 2014. It was agreed upon by both the Supervisor and Mr. XXXX that a discount of 20% would be applied to the total purchase of the gun safe. The tax applied to this order is also being refunded. Our goal was to have the customer keep the safe he purchased and to offer a credit for the cosmetic damage and delays associated with the pickup/return of the safe.

The customer agreed to cancel the pick up service by the freight carrier that was scheduled shortly before my call to the customer.

The total refund being credited back to the original form of payment = $298.28. Customer is keeping the merchandise and accepted this credit.

Please know that we regret any inconvenience or disappointment that Mr. XXXX may have experienced related to his online order.

Sincerely,

Dick's Sporting Goods, Customer Service

Review: I ordered a product online on 12/10/14. I spoke to a customer service representative on 12/15/14, who told me the item would be shipped from the Syracuse warehouse and I would be receiving an email confirming shipment. On 12/16/14, I received an email stating my order was canceled. This is very frustrating around Christmas time. I was expecting the lacrosse head for my son by Christmas. I contacted Dick's on 12/16/14 and spoke to a representative and his response was "Sorry, the warehouse dropped the ball on this one." Well, that is unacceptable.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a similar item for the same cost.

Business

Response:

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related to an order cancellation. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our office will issue a $20.00 gift card for the inconvenience. We understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms. [redacted]'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods

Review: Ordered the following item: GOALRILLA 60 AVWeb ID: [redacted] Size: NO SIZE Color: ONE COLOR Quantity: 1 Ordered item on 11-27-14 online. Website did not indicate item was available in store. Purchased item in store the following morning. Cancelled online order on 11-28-14. I called 12-1-14 to verify order was canceled and representative indicated the cancellation was still being processed. Ordered was still processed and shipped. I was directed by Dick's sporting goods to call the shipping company (AIT) to cancel the order before it arrived at my location. I completed this process. The shipping company did not imform me that the package would then sit in their warehouse until they received further direction. Dicks Sporting Goods then directed me to call AIT and to have the item returned to Dicks Sporting Goods' warehouse. I did this, and AIT informed me that the item was returned on 12-18-2014.I have been in contact with Dicks Sporting Goods tier 2 customer support on 5 plus occasions and was told my credit was going to be received in full. It is now 1-5-15, and no such refund has been received, and I have now been charged interest on my credit card, that I would have paid in full if not expecting a refund back. My last call to tier 2 customer support was on 12-29-14 and my refund was to be processed on 12-30-14.I have done everything in my power to be fair and to stop the original transaction from taking place. I have spent an unfair amount of my own time trying rectify a situation that should have been stopped in the very beginning by multiple representatives from Dick's Sporting Goods.Unfortunately customer service does not seam to be a priority. Desired Settlement: Refund of the entire purchase amount plus shipping and taxes, which has already been promised on multiple occasions.Refund of Accrued interest since 11-28-14.

Business

Response:

Dear Revdex.com, Mr. [redacted] is a valuable customer who has shopped with us over the years and we greatly appreciate his business! Our office would like to extend an apology for the inconvenience and frustration he has experienced. We have worked with our online and vendor partners to confirm the refund has been processed as of 1/6/2015. We recognize the delay associated with the refund, and for that, we want to offer our sincere apologies. While we know it does not make up for the poor experience, our office will be issuing a gift card to Mr. [redacted] as we are inherently determined to restore a customer's confidence in our brand when we discover we fall short of expectations. Thank you and best regards, DICK'S Sporting Goods

Review: Company had a $120 jacket on sale for $60 online. I purchased the jacket and received an order conformation. 2 weeks later I received a cancellation on my jacket because it took them 2 weeks to state they were out of stock. In their "good effort," they offered me a $10 gift card to spend in their store. This is bait and switch. If they offered me a $60 gift card or a 50% off any item deal, this would be equivalent to my original agreement with the store. Instead giving me a $10 gift card is baiting me to spend money at their store when I only wished to purchase a jacket that was deeply discounted.Desired Settlement: I would like a 50% off any item, $60 gift card, or the jacket I purchased at the price that was stated.

Business

Response:

Dear Revdex.com,We truly apologize for the disappointing online experience Mr. XXXX had with Dick's Sporting Goods.Our Corporate Customer Service Team has contacted Mr. XXXX on 12/19/2014 by email offering our sincere apologies and explaining our inventory influx and errors that caused his order to cancel. Since the item Mr. XXXX was looking to purchase is not available in the size and color he wanted, we have honored his request for a $60.00 gift card.Mr.XXXX has been advised that the gift card is being sent from the Corporate office of Dick's Sporting Goods and should be received in 5-7 Business days. The gift card is being mailed to the address recorded in the customer information of this complaint.We appreciate the opportunity to investigate this matter.Sincerely,Dick's Sporting Goods